Cinema Paradiso Reviews 

Awful awful company to deal with. I requested cancellation numerous times and they continued to take payments for almost a year. After pushing them for a response I received several very unprofessional emails which amounted to ‘tough luck, but we don’t care’. My rental list had sat empty for months and they hadn’t responded to any of my requests to cancel by contacting them directly. Do not use this service. They won’t cancel and they won’t refund.

I have had a consistently great service from Cinema Paradiso since I joined in 2017 (post-LoveFilm). The catalogue is massive and I have always managed to find the less well known films. Even when a film or series is available on a streaming service, I try and wait to watch it on disc as the quality is so much better, especially in the dark scenes.

Used to be good but now gone down hill fast takes ages to get to get a new disc after you send it back I was on 2 disc at home I would watch a disk as soon as I got it send it back and get another about 7 to 9 days later and the ones you do get are never new releases even if the are on top of your list so o cancelled my subscription so all in all not fast enough to send out discs poor at send new releases I use boomerang games to and I get new games sent out 3 day after I posted so I no its not royal mail therefore better ones out there so looking elsewhere

If you care about quality and quantity, but are flexible with the exact order you watch things - this is for you. They offer Blu Ray and 4k discs - as they say pretty much everything released in the UK. Far better than streaming services in terms of picture/sound quality and also choice.

Usually anything within the top 5 of my list is delivered, so it's not exactly like I am watching things that I don't want to, that is the point of the list after all. To put down streaming in comparison, you might endlessly scroll because what you want to watch is not actually available anyway, so in either case it isn't "what you want when you want," but for streaming it might be "making do."

There is really no alternative at this price point for the range of films/shows they have.

With regards to the other comments about the slow turnaround, I had this issue for several months, but it was Royal Mail, which has been corrected now, so it could be an issue still in other places. I read comments saying "Royal Mail is fine for me now" which was not the case for me at the time.

Not sure why so many negative reviews. It is a fantastic service particularly if you are a movie lover and want something a little more interesting - be it the Godfather, the Star Trek movies, classic film noir, some 1970s nonsense. I've also had really good service for the up to the minute stuff like Tenet, Once upon a time in Hollywood, Tenet - things that I thought would hand around on to top of my list for months I've recieved within weeks of release. Maybe as I'm in a city I get a great postal service and am happy to binge watch some movies. But if you understand the benefits of not scrolling through menus and enjoying film then you'll be happy with Paradiso.

I clicked on a google link for a free 30 day trial with cinema paradiso. That took me to a landing page that also offered a 30 day free trial, so I registered and found some dvds that I wanted. After receiving one film I decided to cancel my trial. This was about two weeks into the trial. Then I notice that they have charged me £9.99 for a renewal. I contacted them only to be told that I had in fact been registered for a two week trial, and that it was in my welcome email. Looking back, it is in the email, somewhere near the bottom beyond all the usual welcome jargon. Classic bait and switch that has cost me £10 to watch one film. Not good.

I have been a member for over 7 years with no problems, over the last 2 months im not receiving disks any more on a regular basis (4 deliveries). After 1 week of waiting, I report them as undelived, a few days later they usualy arrive. This latest time however am still waiting after a week for the replacement to be delivered. Not sure why the service is so bad now. I have regular post with no issues so its not Royal mail.
Update....Cinema Paradiso just replied to my review 3 months after I posted it.

I have been a customer for several years and have been happy with the service and selection of films to choose from and rent out. The only negative is that turnaround times are terrible this year (2021) and I dont feel like I am getting value for money anymore unless they improve soon. The discs take 4-5 days to be marked as received back but can arrive next day when sent. I don't believe this is a royal mail problem anymore and I will not continue my subscription if things don't improve soon

In a day and age where you need to have multiple subscriptions to Netflix, Amazon, Disney and even more that keep starting up. With just one subscription with Cinema Paradiso you have a selection equivalent to all the streaming services. You also have access to 4K content which is limited or an extra cost on streaming.
The downside is you have to wait a couple of days for them, even though they are posted 1st class there can be a delay now and then. But it can be exciting to come home and find a new film or tv series through the letter box.

To echo the comments of others: The breadth of CP's catalogue, especially newer 4k Blu-ray titles, and their customer service are excellent. However I have noticed a marked increase in the turnaround time. This is especially suspicious to me as if I return disks immediately or sit on them for a few days, the next batch seem to arrive at the end of the week regardless...

I was a loyal customer to cinema paradiso for over 15 years and I absolutely loved it! They have a great selection of film and TV titles, and you can even request titles if they don't already have them in stock. The service is so quick - new discs are sent out the day yours arrive back with them. I also loved changes they made over the years like reducing the number of return envelopes they send out to help the environment - very thoughtful. They do a great job and were always super helpful if I needed to contact them for any reason. Thank you!

This service has been a Godsend to my wife and myself. We Changed over when LoveFilm was bought out. Cinema Paradiso has everything we want (even the old movies we missed on various tv channels).
Their international collection is very large.
Quality from original Blu-Rays is always better (so far) than Streaming, especially on our large screen, with Atmos & 7.1 audio & 4k.
Most of all, the communications between myself and Inge are very good. Very friendly and personable.
The service has been such a lifeline during the pandemic, even with the awfulness of skeletal postal systems. Luckily I'm patient and my first port of call is always a polite message to Inge at the company.
I've never had recourse to be rude. What's the point anyway?
I really hope that 'CP' survives all this horridness and thrives.
A truly necessary service. Thank you and good luck.
Shane & Jan

Wide range of titles in all sorts of genres. Easy to use website. Disks are sent normally on the same day as the returned one is received, and arrive clean of fingerprints. Normally we get the highest priority one on our list.

On about two occasions in a few years we've had disks that don't play, and have quickly received a replacement.

So, perfect really.

I have been a customer since the demise of Lovefilm and in that time I’ve had over 1300 discs from CP including numerous extra rentals with barely an issue. I paid for four extra discs in January and these were not received. Inge from customer services understood and told me I would get the four extra discs added to my ordinary allocation. This did not happen and so I cancelled my account. A week later they sent me an email saying I’d have to pay for the lost discs if I wanted to continue with my account, despite me already having cancelled. If people were reporting discs lost every five minutes I could understand their attitude but that is not me. Poor experience in the end.

Great selection of 4K Blu-rays and prices seem decent. Was concerned turn around would be slow after reading some reviews but I found them to be pretty fast. Every title I wanted was available and was sent out in the order I wanted. My only complaint is the envelopes and sleeves are pretty poor quality and I believe I received a damaged disc that was probably down to the packaging. I'm only just out of my trial period and will continue my sub as long as service quality is maintained.

Love Cinema Paradiso. Switched from LoveFilm when Amazon bought them - never looked back. British company doing a simple and straightforward service. Rarely any problems; if I do have any they are quickly resolved. Great range of films.

I’ve subscribed to Cinema Paradiso for three years and have enjoyed their service enormously. They have a great World Cinema catalogue and their customer service people are friendly and courteous.
Through this pandemic, especially with lockdowns, Cinema Paradiso is the one service that I have been able to rely on and long may that continue.

Too many unfair and negative reviews on here so I wanted to add my experience.

I switched to CP when Lovefilm ended and have yet to regret it. I see people complaining about turn around but that's more to do with Royal Mail (1 week is the longest I've had to wait for a disc), and nobody has mentioned that during the first lockdown they were sending out double your quota as a gesture of goodwill.

I have had issues - only yesterday they sent me out the same film that they'd sent the day before, but I contacted them and a replacement is being sent out today. Cracked discs and delayed discs have also always been replaced.

The range of films they have is unbeatable and the site is easy to use and also a very useful film database - second only to letterboxd or IMDB, I'm a very happy customer and hope to continue using them for many years.

M Woolcott

This review is based on my past year with CP, I had been with CP for many years, before that Lovefilm.
This is not entirely CPs fault, but since the pandemic the turnaround had been so up and down, I could be waiting almost 2 weeks to receive a disc after sending something back, I had to report discs missing in the post on numerous occasions only for them to eventually turn up, so I put this down to Royal Mail in my area, but who is to say the turnaround isn't also slow at CP themselves.
I eventually cancelled due to this, which is a shame as before the pandemic I would get discs every week to watch at the weekend.

I also feel that they have an awful lot of movies that are not available, or new movies only available on DVD and not bluray.

Signed up, rec'd a couple of dvds, then tried to downgrade to just 2 dvds a month max from unlimited a month. Was told I would be charged extra for this! even though it was cheaper, so I cancelled. No explanation offered by cinema paradiso.

Never received promised email from them.