Cinema Paradiso Reviews 

I'm paying the full price for most expensive service £19.99. Because of pandemic and current Royal mail problems with deliveries, avarage time to receive disc is about 2 weeks now. I'm not getting the service which I'm paying for. I asked for refund or other compensation. In return I got email asking me to pay for lost discs £15 each disc. Very rude company. They didn't checked messages that since the lost discs arrived (with 2 weeks delay) I informed them about this. Also I informed them when I sent this disc back to them. I provided all the information to help them to solve the problem. But looks like they are not interested. They are using monopolistic position on the market and pandemic as excuse to make more money for nothing. When Amazon was ofering that service it was milion times better working!!!

Cinema Paradiso is a great resource for film fans offering a huge and constantly expanding range of titles from the silent era to this week.

I have been a member for several years and have found that discs are always sent out promptly and when there have been delays, that's been the postal service (e.g. Christmas post), not the company. Most of the time, titles arrive the day after they were dispatched by first class post.

The customer service of this company is first rate. Earlier this year I really wanted to see a documentary called 'America as seen by a Frenchman' from 1960 but the Bluray was not in their catalogue. I alerted the company to this, and they immediately added it to their catalogue. When my local postman delivered my discs to the wrong address when my neighbours were away, I contacted Cinema Paradiso and they immediately sent out new discs.

Cinema Paradiso is great resource for film fans, good value for money, with a wider range of titles than you can get on any streaming service. Highly recommended.

So far I think some of you are being unfair to this company. I sent 3 discs back on Saturday. They then received it Monday and now have sent out 3 more discs the same day!!! Now I don’t believe it’s them, I strongly believe it’s your local post office or something as I’ve never had an issue with these guys. I’m a seller on eBay and just read the review below me. Seriously? Buy dvds from eBay and then sell them. You clearly haven’t got a clue. Sometimes on eBay you don’t get what you want at all! I give these guys 5 star. Keep it up you’re doing great in my experience with you.

As per many other reviews the service is now poor value for money due to the very slow turnaround service. To be fair in the past few months I had not used the service due to illness but now I am back on track my "unlimited" service equates to 6 disks a month due to delivery delays. Frankly you are better off buying the DVDs on ebay and then reselling them. For me I can get twice the DVDs per month using this method for probably the same cost

INCREDIBLE! At first I was a bit off about using this service to watch movies as it isnt as well-known. But I love the classic DVDs and decided to give it a go, the price was worth it, the quality was spectacular, and it was all-round great, I really reccommend this to anyone especially movie and DVD fanatics

Absolutely terrible service and they stole money from me.

I decided to give them a go because I wanted to rent Tenet to watch over Christmas. The Blu-ray didn’t even come in time for us to watch it on Christmas Day evening so had to rent it on sky anyway.

Sent the dvd back, terminated my subscription and now they’ve charged me for the dvd, saying they never received.

I beg you, DONT use this service. It’s naff. They send you DVD’s you don’t want, in rubbish paper envelopes.

It’s a scam!

I love cinemaparadiso good choice of films particularly like that they have old films , customer care is good ive never had a problem that wasn't sorted out very quickly, there is a delay with new releases but thats never bothered me just wait a few weeks , there has been criticism about delays getting new disks , the post is not good at moment getting mail every 3 days and is long if you post something also what with covid i feel complaining about postage times at moment is a bit unfair , they keep up to date with formatts and i just love getting a solid dvd through the post , its also very good value for money , no complaints from me .

Cinema Paradiso is fantastic. I generally use it to rent dvds for tv shows and movies that are rarely if ever shown on tv or streaming platforms. It's ideal for this as the library is so extensive that they generally have most titles that I look for.

On a couple of occasions I've requested a title that was missing from their library and they have quickly added it and let me know that it's now available.

Their customer service team are really good and get back to any queries quickly, and the discs themselves are always in excellent condition with little to no scratches.

Their service is of course dependant on the efficiency of Royal Mail, so it can be slow at times (e.g. it slowed a little during the COVID-19 pandemic) but that's understandable. They try their best to minimise any impact, for example they sent me twice my allocated allowance of discs at Christmas to account for the bank holidays.

Overall, highly recommended!

Like a lot of other subscribers, the turnaround time to receive new DVDs is VERY slow. Like others, the DVDs typically take 1 day to reach me, but when I send them back, they seem to take 4-5 days to receive them.

Suspect that they "throttle" the unlimited customers by holding up the receipt of the disks. Also suspect that they sometime report a disk as being sent when they have still got it.

They don't work Saturday, Sunday or bank holidays which means that the service is very slow.

Have had bad disks, which when sent back get replaced with the same disk, so watch out!

Not good value for money right now.

Rubbish send back next day after watching and a week later get one back from bottom of list . also cancellation policy wrong they charge a full month if they don't get there dvd back within payment day they also charged me £15 when my subscription is only £9:99
robbery !!!

Turn around has been really poor recently, Cinema Paradiso keep blaming postal service at my end but items I've posted to other destinations have been received without issue.

I now notice on here that it isn't just me receiving poor service others have started to complain.

If they sent out double discs to compensate for the delays it wouldn't be so bad, but as it is 2 discs every 10 days is not good value for money.

If they raise the price to keep in line with the recent Royal Mail price increases announced then I'd have to say enough is enough and cancel my subscription.

Overall: A good service sadly going down the tubes.

Would I recommend them? Not to anyone I valued as a friend.

I go way way bac when this service first started .. it was called screen select however bac to today The service is NOW getting worse and worse ..They post dvds to me and 9 times out of ten ,I get them the next day... However when I post them bac it takes them at least 4 working days some times 5 to receive them and process them. For eg posted dvds on. Wensday well in time for that days collection , today's Friday and as yet they say they havnt received them. Update. Monday night and still they havnt received them. Update midday wednsday and still they say they havnt received it.... so I've reported it as lost... If their delivery to me was poor than I would think it's the mail .. but its not, they post them and 9 times out of ten the royal mail get them to me the next day
This is the C P .. gonna give it a little more time.. but SERIOUSELY fed up with the service.. and will probably cancel..

edit thank you for replying.. taking .two weeks or so is better than never. So the change is an extra day in the process of sending out, explans a lot it,was never like that b4 it's still weird... Other things are posted and I receive the next day... ONLY YOURS take 5/6 working days.. UPDATE well it's with a heavy heart. I finally unsubscribe...Why? . All of the above and that I've got a list of 140.. newish films that arnt going to be dvd released... And sorry but even leaving leaves a bad taste... Waited until just after I paid for a month and gave notice ie a full month... They don't send you anything from the day of notice till the end... Not sure if that's even legal as their taking money for a service and they're choosing not to provide it... So over and out cinema paridiso... Back in early 2000's when Screen select it was a TOTAL gas as was 'love film' not quite so good but still ok.. but cinema paridiso.... Sorry but NOT..
2 months on and I've just checked my saved list AND NOTHINGS due for Release

Oh and I didn't take the free
Month.. it wasn't about getting something for nothing..it was ALL about watching new good films and seems for what ever reason they ain't comin thru ...

Joined about six months ago. Def not as quick as lovefilm/amazon were but responded quickly and positively to two separate issues with discs. Initially receiving two deliveries per week but now extremely slow, especially over the last 4 weeks. CP do not work Saturday and royal mail providing poorer service despite increasing their prices so maybe a mix of both. Posted two discs back tuesday 11am, only now received? or logged back in? friday 12.30 - will not now receive new until tuesday if lucky!! Will review in new year whether to continue with subscription or not. Prior to slow deliveries def would have been 5 stars!

Going Downhill and blaming Covid.

I recently signed up to a whole year subscription but the delays between returning and sending discs are unacceptable. I sent discs back the same day I posted another item, the other item arrived at its location the next day, but 5 days later, no update to discs I sent back.

Reported as list not updated and now they want to investigate the problem, the problem is you guys are letting the ball drop in service. Seriously considering cancelling and demanding a refund.

not received a disc so im not getting my monies worth. I asked for a partial refund the balance things out but that was ignored many times by Inge the chat support agent, she didn't say they don't compensate she just ignored the question saying you 'll get another disc soon and then went on to say sorry that's just how it works.

Great service, faulty discs are always replaced very quickly.

I've seen a few negative reviews on here and so I thought I'd put my "2 penny worth in"
I've been with them for about 5 years now and I have had no cause for complaint. Yes sometimes I get a disc from further down my list but this is not very often. and yes I've had the odd damaged disc but they have always sent a replacement with my next two dvd's...AND yes I've had "missing" discs but Cinema Paradiso have ALWAYS been great and very understanding. I have NO hesitation to giving them a 100% endorsment.

Been with them for many years. Brilliant service - always efficient, helpful and clear. Wonderful range of the newest films - I tried Netflix also during lockdown, and their offering was really limited, and old, by comparison. I live in the countryside, so Cinema Paradiso is an excellent way to see the most recent films as soon as they're released. And cheap - 4 films a month for £7.99!! Delivered to my door.

Recently, I had noticed that the turn around of discs had dropped, so I wasn't able to recieve my full monthly quota. However, what has brought me to review them here is receiving a faulty disc, returning it, only to be RETURNED THE SAME FAULTY DISC...
Interestingly, when I tried to cancel, they offered me the continued service at the same cut price cost I had been paying a few months ago, before they increase their prices by over 17%.
So if you want a discount, you know what to do...

Latest releases
Great customer service
Effective processes and billing

Superb alternative to streaming as long as you dont want the film instantly and especially if your Broadband keeps buffering