Cinema Paradiso Reviews 

329
TrustScore 2.5 out of 5

2.5

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Rated 3 out of 5 stars

Joined about six months ago. Def not as quick as lovefilm/amazon were but responded quickly and positively to two separate issues with discs. Initially receiving two deliveries per week but now extrem... See more

Company replied

Rated 1 out of 5 stars

Recently, I had noticed that the turn around of discs had dropped, so I wasn't able to recieve my full monthly quota. However, what has brought me to review them here is receiving a faulty disc, ret... See more

Company replied

Rated 3 out of 5 stars

After over a decade of being a loyal customer I got an email today explaining that they are cancelling my subscription due to too many lost discs, unless I pay £20 to compensate for the lost disc. I w... See more

Rated 1 out of 5 stars

I've been subscribed to Cinema Paradiso for years (since Amazon killed LoveFilm) and stuck with them despite repeated price increases but today I received the same email as Steve below. Apparently I n... See more

2.5

Poor

TrustScore 2.5 out of 5

329 reviews

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2.5

All reviews

(329)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Great DVD rental service

I joined Cinema Paradiso after Amazon stopped their service.
Very satisfied with C.P,and turn around of discs is quick.
I usually receive discs from the top of my list which Amazon didn't do .
Now in the time of Covid 19 C.P have doubled the amount of discs they send due to the slowness of the postal service.
This is a nice touch and they should be commended for this kind offer.

April 20, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful service

I have been enjoying the Cinema Paradiso service for a long time now and it has always been excellent. Due to the Covid-19 crisis, this company, due to slightly slower postal deliveries, has been sending me 4 DVD rentals instead of my usual 2, FOR NO ADDITIONAL CHARGE. They did this by their own choice and, to me, this is a wonderful service made even better. Thank you.

April 9, 2020
Unprompted review
Rated 5 out of 5 stars

I have used them since Amazon stopped…

I have used them since Amazon stopped their own similar service and they've always been great. They have a brilliant and large collection of films that are impossible to find elsewhere and I've never had a problem with them.

March 10, 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company - I cant sing their praises enough - as I have mentioned to the company itself they charge too little for the product and service they provide - they cannot be beaten - if you are an ardent movie fan like myself - do yourself a favour and join this company - you will not regret it !!!!

March 9, 2020
Unprompted review
Rated 2 out of 5 stars

I was paying £15/month for 2 discs at a…

I was paying £15/month for 2 discs at a time, unlimited. But if you get ''too unlimited'' they will slow down the time to dispatch. I was getting through 2 a week but they obviously thought that was too much as works out £2 per film and with the free postage, they are not making any money. I have now cancelled as ''unlimited'' does not actually mean ''unlimited'' if they are controlling when they dispatch. Often 5-6 days after they have received the film back.

February 28, 2020
Unprompted review
Rated 5 out of 5 stars

I love this service

I love this service! Quick turn around, reliable, never had any problems with the DVDs not playing (which I did experience occasionally when LoveFilm was taken over by Amazon).
And above all, the range of films available is amazing - that's why a DVD rental service is still so valuable even in these days of streaming services - there's just so much more choice and when I hear about a film and want to see it, it's always available via this service (which is usually not the case for Netflix!)

February 27, 2020
Unprompted review
Rated 4 out of 5 stars

Great selection - sluggish returns!!

For the most part, I cannot fault them - excellent choice of films. The only issue I have is how long it is taking for films to return to them in order for them to allocate me my next two!! I'm paying £15 per month now and I'm finding that I'm receiving less films per week - 1st class should surely take one day to reach you, two days on a weekend (providing I post them before Royal Mail empty their postbox!!) It feels like your delaying to save on postage!! Great film selection but sluggish movie returns!!

February 18, 2020
Unprompted review
Rated 1 out of 5 stars

Unclear information and incompatible

I never imagined the company sent you physical disc, moreover, it can’t be played through the standard external DVD drive.

February 5, 2020
Unprompted review
Cinema Paradiso logo

Reply from Cinema Paradiso

Thank you Nickname for your feedback. This is what we have been doing since 2003 and the discs should play.

Rated 5 out of 5 stars

Excellent service

Excellent service. Cannot fault them. Reviewers who compare the service with Netflix or other streaming services are missing the point. For what it offers, 'real' Blu Ray or DVD discs of art, foriegn language or mainstream films then it is a very good service indeed. If you want to rent a film that is not available online then this is the company to use.

February 2, 2020
Unprompted review
Rated 1 out of 5 stars

They don't like it when you're too 'unlimited'. 'Delays' & 'lost' begin to occur too frequently

They have a great collection. Unfortunately customer service is very poor and discs arrive late almost ALWAYS, or don't even arrive. Every week I have to contact them at least twice to report the problem. They don't seem to care that much.

I suspect this might have something to do with the number of discs I borrow. I had the unlimited, most expensive, package. I write about film, so I need to see a lot of them. They must have freaked out and started finding ways to delay sending discs out. It feels a lot like it's done on purpose. One day they suggested that the two envelopes I had returned may have been lost in the post, which I find very strange - I sent posted them back on different days over the weekend and from two different parts of London. Chances of those two envelopes getting lost simultaneously are probably as high as a comet hitting the earth.

The amount of times they've told me that the discs must have got lost on the post or delays suggests that the post office service in this country is probably the most inefficient in the world. Either that or they lie to save themselves a few pennies. (my bet: the last).

After much complaining they 'compensated' me with a free month but the delays (and the lies) got even worse. Had enough of them. they can keep their 'free' month.

January 30, 2020
Unprompted review
Rated 5 out of 5 stars

i cannot rave enough about this…

i cannot rave enough about this service. the range is mind-blowing; it is very user-friendly; it is very reasonably priced; delivery is speedy and there have been no issues with disk quality. For anyone who gets sick of scrolling through reams of Netflix fodder (80% of my netflix watches have been because they were the best of a bad bunch) this is the service to turn to... I watched 'to sleep with anger' and then 'Mishima'. If I had decided to buy them, that would have been about £45 - £50. With CP it was a fraction of 9.98.

January 19, 2020
Unprompted review
Rated 5 out of 5 stars

Good selection of blu-rays/DVDs

Good selection of blu-rays/DVDs, and new releases, which are dispatched quickly (and on the same day of a return). I switched to this after Amazon's takeover of LoveFilm. Blu-rays are better value and of higher picture/sound quality than downloads.

January 11, 2020
Unprompted review
Rated 5 out of 5 stars

Outstanding!

Outstanding!
We checked out the best rated US comedy series and it came up with The Middle. The series it excellent and up there with classics. Yet no broadcaster in the UK has picked it up.
Cinema Paradiso had the first couple of series which we all loved. So we contacted them and asked for the full series and - within 12 hours - Cinema Paradiso responded and added the remaining six series to their library.
An absolutely first class service and response.
I cannot recommend Cinema Paradiso more highly.

January 6, 2020
Unprompted review
Rated 5 out of 5 stars

I set up this account for my mother

I set up this account for my mother, who is elderly and not very tech-savvy. She sends me by post a written list of the films she wants to watch, and I add them to here Cinema Paradiso account! It works really well, and there are all the oldies and golden greats she remembers from yesteryear. I highly recommend this for someone of a similar situation.

January 3, 2020
Unprompted review
Rated 5 out of 5 stars

Thousands of quality movies

By far the best movie rental service. None of the major streaming companies have anywhere near as many up-to-date titles, or as many quality titles. Amazon boasts of hundreds of movies on Prime but a great many of them score less that 4/10 on IMDb (there are actually titles on their list that score less than 3/10). Netflix's list is simply bloated by their own products. You might have the slight inconvenience of having to return your discs with CinemaParadiso, but all you do is seal it in the prepaid envelope and drop in a mailbox. In all the years I've been using the service I've never been without at least two movies a week - the efficiency of the turnaround couldn't be bettered. If you just want any old movies, you might as well buy them for £1 apiece from your local market stall. But if you want the very latest available titles, CinemaParadiso is the only way to go.

January 2, 2020
Unprompted review
Rated 1 out of 5 stars

Probably wise to avoid this DVD rental…

Probably wise to avoid this DVD rental company. Their turnaround is ridiculously slow and gets unnecessarily worse at Xmas. If you have an account,do not make the mistake of threatening to close it close to a renewal date because they will issue fake allocations. For example, I made a threat about 10 days before renewal and they listed two disks as being allocated. They did not ever arrive and I reported this as a problem, after which they removed them from my allocation list, but only after 3 days and several more attempts to ask them to make another allocation. However, after a new allocation was made "on their web site" on the day before my monthly renewal was due and they claimed to have sent them out, I cancelled my subscription only for them to pull the allocation that they claimed to have made. Their customer care is none existent and they drone on every time about how they understand the customer's frustration. Same wording every time, which makes me think their "customer care" replies are automated responses.

December 14, 2019
Unprompted review
Rated 1 out of 5 stars

Don't join

Don't join! I signed up for a free trial with 2 discs a month.
After the trial, my service was mysteriously upgraded to unlimited discs at twice the price.
The rude customer service person said I made a mistake and that I 'must follow the procedure' like something out of Alphaville.
The Welcome email buries the price/subscription level 3/4 of the way down so mistakes are hard to find unless you've got nothing better to do than read tedious emails.

November 15, 2019
Unprompted review

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