Clanwarz Reviews 

317
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

when i had an issue 4 years ago i still remember it the admin didnt want 2 fix the laggy music bot and laggy server and instead he said that i dont buy from them anything ever again and that there are... See more

Rated 1 out of 5 stars

Server went down for days, made support tickets and they were closed. He called me and sounded drunk explaining that his employee died and that he's give us a credit for the next month. We paid a year... See more

Rated 1 out of 5 stars

As others point out, service been great over past years but my Teamspeak 3 server is down for the last 72-96 hours. Manually rebooting brings back life into the server for up to 15 minutes but impos... See more

Rated 5 out of 5 stars

As a group that has not run a server in a few years, we did our research and put our trust in Clanwarz. Right off the bat we needed help setting it up properly, Jay from Clanwarz went out of his way... See more

Company details

  1. Gaming service Provider
  2. Hobby Store

Information provided by various external sources

Since 2003, Clanwarz.com has rapidly become a predominant name in the game and voice server industry. With expertise in Linux and Window server platforms, Clanwarz has taken scripting and automation to another level, while delivering bleeding edge technology and performance to their clients. Clanwarz is known for creating Instant Gaming and Voice Services world wide with the Best Custom Voice Control Panels on the market today.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

317 reviews

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2.5

All reviews

(317)

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Rated 5 out of 5 stars

Amazing Support

I have been operating game servers for many years with several different hosting providers. I must say that after my first encounter with the support staff here I will always use Clanwarz from now on.
I ordered a new game server and was having an issue connecting to the server. I contacted support and got a reply right away from Jay Vasallo. We spent the next 2 days and half the night trying to resolve this issue. Jay invited me to speak with him on discord and we went through step by step in an effort to resolve. He made several videos for me showing how to use the control panel and even how to set up a connection through steam. He upgraded my server to a higher RAM, at his own expense, to see if that might be the issue. Jay went way out of his way to help me and in the end he figured it out and the server connection was made.
Anyone using Clanwarz who submits a support ticket will be extremely lucky if Jay is the one they get a reply from. He never gives up and will go the extra miles it takes to resolve an issue.
I am extremely satisfied with Clanwarz and especially the tenacity of Jay Vassallo.... WELL DONE JAY

November 25, 2022
Unprompted review
Rated 1 out of 5 stars

They refuse to respond to tickets.

Tried to open an ticket asking some questions about their server specs, since all you are informed with is slots and disc space.

Within minutes they just close my ticket.
I reopen it asking them why they just closed it, minutes after my ticket was deleted.

Im not gonna even try to be a customer at a company like this that doesnt even wanna answer a simple ticket asking for what specs i will get on my server if i order by you.

EDIT: Response. If you dont want people to make tickets without an account, maybe dont allow people to make an ticket without one. Thats on you and the fact you just closed it and deleted it is not nice and a big red flag.

Your excuse that i didnt contact you the other ways doesnt matter when the first expirence you give me is closing the tickets you allow me to create and then deleting them. Its a giant red flag.

November 25, 2022
Clanwarz logo

Reply from Clanwarz

We require all tickets to be created from inside your account. You must be a client to open a support ticket. If you would like to ask a question, we are available via live chat. Scroll down to the bottom of any page and click the chat icon. You can also call the office. 1-618-207-3806 . I've been here since 2 am and have not received your inquiry via phone or live chat. The only red flag here is your inability to scroll down and chat with us. Nothing more. You can edit your reply as much as you like but you can't force us to give support to anyone who is not a client. These are our rules, and we are not changing them for anyone. If you want to chat with us, we even have messenger on Facebook. Chat with us live and quit this silliness.

Rated 5 out of 5 stars

6 of 5 Stars

User since the turn of the century and happy customer since 2006. I wish I had more tickets, because Jay is such a nice guy, but the services are too reliable. It's rare to get this kind of customer service anywhere in life. Superfast service. Superfast servers.

October 19, 2022
Unprompted review
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Reply from Clanwarz

Thank You!

Rated 5 out of 5 stars

customer support was brilliant

Wanted to host a BRINK server but sadly wasnt able to (old game, unsuported by developrs), customer support was brilliant, if I needed any other servers hosted i would go to Clanwarz again.

September 3, 2022
Unprompted review
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Reply from Clanwarz

Thank You!

Rated 5 out of 5 stars

Clanwarz has been great

Clanwarz has been great. We have had several issues and the owner himself contacted us and got all the issues squared away. Even added things that weren't originally available. Great prices, great service and even greater people.

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

Awesome Servers!!

Awesome Servers!!! Just bought the first Gaming server from these folks! and it Rocks! COD 2 Old School CTF !!! Would highly recommend them to anyone looking for a Fast and Easy way to have a Great Game Server. Also, Jay in Teck Support was AWESOME! He made it seamless, and we were up and running in No Time!

February 23, 2022
Unprompted review
Rated 5 out of 5 stars

Night and day

I went through various server hosts trying to get a server going for a 20 year old game. The game was essentially abandoned by devs and many server functions only work in current year by using addons created by the community. There is almost no documentation for this game online, let alone anyone to talk to trying to figure out how to do everything.

The support for Clanwarz is the best I've ever had. It's night and day compared to other server hosts. They personally helped me set up a server, troubleshoot, and even programmed a front and back end for installing plugins nice and easy. The ping is great, the people are great, and the games are great; I'll be sticking with this host for a good while I think.

January 5, 2022
Unprompted review
Rated 5 out of 5 stars

100% Best site for servers

Bought a teamspeak server from here for the first time, great price, had a issue that I needed help with not expecting a reply for at least a few hours due to this being Christmas and the owner got back to me within 5 mins, the response time and support is insane, I suggest these guys for any servers you need

December 25, 2021
Unprompted review
Rated 5 out of 5 stars

Jay was pretty awesome

Jay was pretty awesome. I had an addon I wanted installed on the server and he was more than happy to accommodate me. He spent all the time he needed to get it working. This man understands customer service.

October 11, 2021
Unprompted review
Rated 5 out of 5 stars

Very professional staff

Very professional staff. Always if you are need of any kind of help with your services, you will get quick response and problems solved. 5/5

August 29, 2021
Unprompted review
Rated 5 out of 5 stars

The Best Customer service.

I have had a Clanwarz Teamspeak for about a year now and it is by far the best thing ever. I own a fiveM server and we don't home host ours so we rely on hosting services for our TeamSpeak and VPS. The Clanwarz TeamSpeak offers so many quick and easy ways to manage the Teamspeak. Not to mention the customer service is unlike I have ever seen. Our VPS hosting service doesn't give us nearly the same amount of support. If could recommend a hosting service to everyone I know Clanwarz would be the service I recommend to everyone.

June 13, 2021
Unprompted review
Rated 5 out of 5 stars

Great staff

Great staff, best service I could possible imagen. I fully recommend.

June 12, 2021
Unprompted review
Rated 2 out of 5 stars

A little misleading

I purchase a 5 user TS3 server and paid for the addon for a music bot. After the music bot was marked pending for hours I made a support ticket, just to find out they can't give it to me because "it's not profitable" on there end. But they were offering the service? A staff member then proceeds to join my personal TS3 server and force me a refund without notice. A little confused on why they were offering a package they couldn't provide in the end. Disappointed.

March 26, 2021
Unprompted review
Clanwarz logo

Reply from Clanwarz

Ken,

Unfortunately, we can't create all the software needed to run this business, so we rely on other programmers' software. Every once in a while, we run specials to help gamers that don't have a lot of money. These specials will sometimes incorporate or bundle a service not intended to be part of the special. In your case, you took advantage of a five-person special for $2.00 a month. By the time you remove taxes, licenses, bandwidth, microtransactions, and the time to answer this claim, how much do we make? Nothing.

So you claim you paid for the music bot. You never paid for a music bot. Do you know of any business that gives aways services for free and makes a profit? We did give you a free admin bot that adds 15 additional functions to your Teamspeak service that holds a value of $3.00 per month and you're disappointed? Seriously?

On our order page, it says :

Sinusbot - The Musicbot Server - $2.50 USD Monthly + $1.00 USDSetup Fee
Order a 25 Man TS3 Service & Your First Month Is Free - We'll add the discount code sinuslove2018 for you automatically. The last screen will reflect the discount code, and you will see the price for the first month is FREE. You can cancel any service here at any time. Remember, you must purchase a 25 man Teamspeak Server For the Free First Month!

You ordered a five-person Teamspeak Server, not a 25 Man Teamspeak Server.

You never paid for a Music Bot.

The admin who explained this offered you a refund so that you could purchase a 5 Man Teamspeak service with a Musicbot for $2.00 from another provider, and you said yes. We gave you a refund because you said yes.

We all here go out of our way to help gamers, and we do it because we love what we do. I'll be running some free offers soon, as soon as we release our new client area.

Regards

Rated 5 out of 5 stars

Clanwarz TS3 server

New to this host and im amazed by their customer support who gave me instant help on a saturday night and even logged on to my TS server afterwards to verify that im happy and that my requested changes was working, Top Tier customer support! The control panel available also gives you tons of options and everything is very well thought out.

March 20, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with Minecraft Server Hosting

I've been using them to host a Minecraft server with about 15 players, and it's been an excellent experience. Getting the server started or re-installed with different mods is quick and easy. Customer support is fast, reliable, and friendly. They even extended some available server settings at one point to help me install a mod pack that wasn't available. Highly recommended!

March 18, 2021
Unprompted review

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