Clarkes of Walsham Reviews 

1,914
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 103 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the polite, very helpful nature of the staff and delivery drivers who place heavy items exactly where requested around the property. People deeply appreciate the simple online ordering process, very reasonable shipping terms, and the wide variety of quality products available for various garden and building needs. However, some reviewers were not happy with unexpected delivery delays and waiting for missing items to finally arrive at their homes. Some people also felt that poor communication issues regarding sudden schedule changes and postponed delivery dates affected their overall experience.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping,... See more

Staff

Users describe positive interactions with staff, frequently noting that team members are knowledgeable,... See more

Service

Customers had positive experiences with service, frequently highlighting the fast delivery, easy ordering... See more

Order

Consumers find order to be a seamless experience, highlighting the slick online process and easy website... See more

Product

Reviewers mention positive feedback about product quality, expressing general satisfaction with items like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used clarks for many years when working for a company in cambridge. I continue to order through them asi find that are always competitive price wise ,and the staff are always courteous, knowl... See more

Company replied

Rated 5 out of 5 stars

I have been using clarkes of Walsham for a number of years and they have never let me down, never ever messed up an order, everything is always picked and delivered correctly and arrives on the day... See more

Company replied

Rated 5 out of 5 stars

I had previously had some supplies delivered by Clarkes and the service and price was very good. This time I decided to collect, which meant driving 46 miles to the yard, but I'm glad that I did. On... See more

Company replied

Rated 5 out of 5 stars

I received my delivery of plywood and insulation promptly this morning. Total order was over £40 less than Wickes and B&Q. Delivery was wrapped and well protected on the lorry, all delivered in good c... See more

Company replied


Company details

  1. Building Materials Store
  2. also in
  3. Aggregate Supplier
  4. Clothing Store
  5. Fence Supply Store
  6. Landscaping Supply Store
  7. Lumber Store

About Clarkes of Walsham

Written by the company

Everything you need in one place

Clarkes are one of the largest independent suppliers of building, agricultural, and landscaping materials in East Anglia.

We have been your trusted, local builders merchant supplying the trade and public for over 115 years.

VISIT OUR WEBSITE our delivery service ABOUT US

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,914)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value

Great value, comprehensive stock, bargain delivery.

June 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Harry,

Thanks for the review! I’m really pleased to hear you were happy with the value we offer, as well as the range of products and delivery service.

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

Highly recommend

Great experience from start to finish. Ordered a water trough online and the website was easy to use. Communication was excellent throughout, delivery arrived on the requested day, and the friendly delivery driver handled everything with care. The item is superb quality. Highly recommend Clarkes of Walsham!

June 26, 2026
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Steve,

Thanks for taking the time to leave such a great review! I’m really pleased to hear everything went smoothly from start to finish, and that you were happy with both the quality of the water trough and the service you received along the way. We really appreciate your recommendation — comments like this mean a lot to the team!

If you ever need anything else, we’re always happy to help.

Tom

Rated 4 out of 5 stars

Ordering and delivery timeframes

Great service from ordering to delivery. Driver delivering order was very helpful. Only improvement would be to provide an estimated delivery time on the day which would be helpful.

May 21, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Gillian,

I really appreciate you taking the time to share your experience. I’m really pleased to hear everything went smoothly from ordering through to delivery, and that the driver was so helpful. Thank you as well for your suggestion regarding delivery times — we always welcome constructive feedback and will certainly take it on board. We're hoping this can be something we can implement in future :)

If there’s anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars

Friendly and very helpful driver,

Friendly and very helpful driver,
Good quality purchase at a good price and easy to order online.
Will be saving Clarkes in my favourites.

June 12, 2026
Unprompted review
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi David,

I really appreciate you taking the time to share your experience. I’m really pleased to hear you were happy with the product, pricing and overall service, and it’s great to know the driver made such a positive impression. Being saved to your favourites is a lovely compliment too!

If we can help with anything else in future, please don’t hesitate to get in touch.

Tom

Rated 5 out of 5 stars

Fantastic service need to order a gate…

Fantastic service need to order a gate to match will do when back fromholiday

May 20, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Michael,

Thanks for the review! I’m really pleased to hear you were happy with the service, and I hope you have a great holiday!

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

Slick online process...delivered on…

Slick online process...delivered on time.

May 20, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Paul,

Thanks for the review! I’m really pleased to hear everything went smoothly, from placing your order through to delivery.

If there’s anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars

The drivers are the absolute best…

The drivers are the absolute best compared to any other building product supplier!

May 20, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Frank,

Thank you very much for your kind words. I’m really pleased to hear the drivers made such a positive impression — that’s fantastic feedback for the team and something they’ll really appreciate!

If we can help with anything else in future, please don’t hesitate to get in touch.

Tom

Rated 5 out of 5 stars

100 % satisfaction

100 % satisfaction, great products and fantastic customer service from ordering to delivery. I’ve used Clarkes before and will certainly use them again

May 22, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Andy,

Thanks for taking the time to leave such a great review! I’m really pleased to hear you were happy with the whole experience from ordering through to delivery, and it’s great to know you’ve chosen to come back to us again. We really appreciate your continued support!

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

Easy to order; great products and service

Easy to order, great quality products and service. The delivery guy was great with delivery as I was out that day.

May 22, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Liz,

I really appreciate you taking the time to share your experience. I’m really pleased to hear you were happy with the products and service, and that the delivery went smoothly even while you were out — great feedback to receive!

If you need anything else at all, feel free to let us know.

Tom

Rated 5 out of 5 stars

The fence panels are of good quality…

The fence panels are of good quality and where delivered on time and the driver was friendly and put them exactly were I asked he couldn't have been better a credit to you.

May 21, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Nigel,

I really appreciate you taking the time to share your experience. I’m really pleased to hear you were happy with the quality of the fence panels and that everything arrived on time. It’s also great to hear the driver was so helpful — comments like that are always really appreciated.

If you need anything else at all, feel free to let us know.

Tom

Rated 5 out of 5 stars

The trough is excellent and great…

The trough is excellent and great value. Delivery was quick, cant fault the service.

May 20, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Roderick,

Thank you very much for your kind words. I’m really pleased to hear you were happy with the trough and felt it offered great value. It's also great to know everything arrived quickly and that you were happy with the service!

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

Great service

Great service . Items inexpensive to others locally . Will use them when I need items that they stock . Very happy

April 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Michael,

Thank you very much for your kind words. I’m really pleased to hear you were happy with the service and found our pricing competitive as well — great to know you'd be happy to use us again in the future!

If there’s anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars

Very fast and friendly service

Very fast and friendly service

April 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Michael,

Thanks for the review! I’m really pleased to hear you were happy with the service and that everything was handled so quickly.

If you need anything else at all, feel free to let us know.

Tom

Rated 5 out of 5 stars

Really lovely fences and great price…

Really lovely fences and great price look great and good delivery.

April 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Pamela,

Thank you very much for your kind words. I’m really pleased to hear you were happy with the fences and that everything looked great once in place — especially at a good price!

If you ever need anything else, we’re always happy to help.

Tom

Rated 3 out of 5 stars

Delivered the wrong item but rectified…

Delivered the wrong item but rectified it in a week

April 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Virginia,

Thank you for your feedback. I’m sorry the wrong item was delivered initially, but I’m pleased to hear it was resolved for you. We’ll take this on board to help improve going forward.

If there’s anything else we can help with, just give us a shout.

Tom

Rated 1 out of 5 stars

Did not complete my order due to a…

Did not complete my order due to a stock issue. Still waiting for 3 items to be delivered.

April 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi,

I’m really sorry to hear about this — I can appreciate how frustrating it must be to still be waiting for items from your order.

I’ll arrange for someone to look into this further for you and contact you with an update as soon as possible.

Tom

Rated 5 out of 5 stars

Sheep hurdles

The sheep hurdles arrived on time and in great condition.

April 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Britt,

Thank you very much for your kind words. I’m really pleased to hear the sheep hurdles arrived on time and in great condition.

If there’s anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Steve,

Thanks for the review! I’m really pleased to hear you found us easy to deal with!

If there’s anything else we can help with, just give us a shout.

Tom

Rated 5 out of 5 stars

Very satisfied.

Very pleased with the product I ordered. Delivered quickly and a very friendly delivery person. I'll be ordering from Clarkes of Walsham again.

April 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi John,

I really appreciate you taking the time to share your experience. I’m really pleased to hear you were happy with the product and that everything went smoothly — great to know you’d be happy to order from us again!

If you ever need anything else, we’re always happy to help.

Tom

Rated 5 out of 5 stars

5 star service

I have been using clarkes of Walsham for a number of years and they have never let me down, never ever messed up an order, everything is always picked and delivered correctly and arrives on the day that they say it will be with me.
I find this type of customer service is getting very rare these days.
Prices are very competitive too, keep up the good work.

April 17, 2026
Clarkes of Walsham logo

Reply from Clarkes of Walsham

Hi Chris,

Thanks for taking the time to leave such a great review! I’m really pleased to hear you’ve been able to rely on us over the years and that everything has consistently arrived as expected — that’s exactly what we aim for. It’s also great to hear you’ve found the pricing competitive as well, and we really appreciate your continued support.

If we can help with anything else in future, please don’t hesitate to get in touch.

Tom

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