Clayton Hotels Reviews 

We arrived at Clayton Hotel, Manchester Airport, Room 27 today.
The room was freezing cold. It is 6 degrees outside.
I complained to reception 3 times. The maintenance person finally arrived and heating was actually switched off! There is nothing to indentify the switch.
We are still waiting for the room to get warm.
Extremely dissatisfied with my visit.

We had a wonderful experience staying at the Clayton Hotel at Manchester Airport, the service was excellent especially Alex in the restaurant who really made us feel comfortable and relaxed.
The staff in the bar area were also very welcoming and efficient.

We recently stayed at Clayton Chiswick. At first it looked ok and all went smoothly on check in. We went to our room to drop bags off and on entering room 905 the room was a little warm which was nice as it was freezing outside. However it was a little too warm so I turned the heating down from 29 to 23. We then went out for the evening. When we returned the room had cooled and was ok. The next morning the room was very cold and the water in the bathroom was also cold. We turned the thermostat back up and went out for the day. When we returned that evening the room was freezing cold. We called reception and they sent a guy and he changed the settings on the thermostat and said it would take about an hour to heat up. That was about 8:45pm. We were tired and fell asleep before the hour was up. By about 1-2am I woke with a chronic migraine and major nose bleed and the room was freezing cold. I eventually fell asleep a couple of hours later but was in no fit state to call reception. First thing that morning we went to reception and were moved to another room. Room 1005 was warm and the thermostat worked ok. However that night we found the bed sheets and quilt to blood stained, there was also blood in the bathroom and the floor had been polished so much that we both slipped! We again had to speak to reception who apologised made the the changes to the room gave us a £50 refund and a free breakfast. Although the gesture was nice it did not make up for the disappointment and disruption we had. I would not recommend staying at this hotel ever.

We stayed at Clayton Hotel Manchester Airport with our family on 4th January. We had booked a family room along with Drop & Go parking and arrived with a disabled badge.

When we arrived, the parking barrier opened automatically. We drove to the front of the hotel and parked in the disabled area to unload our luggage. There was no clear information visible about parking rules or time limits, so we took our bags inside to check in and collect the room keys.

At reception, I specifically asked about the parking. I was told they needed our number plate, which my husband went back to the car to get. We explained that we were unloading luggage and were parked in the disabled bay. Nothing further was said to us.

We then went straight up to our room, dropped off our bags, came back down, and took our car across the road to Drop & Go parking. The barrier opened without issue and no warnings were given.

Yesterday, we received a £60 parking fine from Clayton. When I called to query this, I was told that guests are only allowed 5 minutes to unload. Five minutes for a disabled guest to park, unload luggage, walk into the hotel, wait at reception, go to the room, and return to the car is completely unreasonable.

I was told this is “policy” and that nothing could be done because the hotel would have to pay the £60 themselves. I was also told there are “many signs” explaining the 5-minute rule, but I genuinely did not see any — which is exactly why I asked at reception in the first place.

To say I am disgusted is an understatement. This policy is shocking for any guest, but especially for disabled guests. Clayton’s refusal to cancel the fine shows a complete lack of understanding, compassion, and accessibility.

I would strongly advise disabled travellers and families to think very carefully before staying here.

Stayed in Clayton hotel grand canal.
One night stay.
Had meal booked for 5.30pm.
Thinking we had plenty of time for show in Bord Gais 7.30pm.
Our order taken quickly.
Took 45mins for course to come out.
main meal came before starter.
Had to wait for starter after main taken back.
We had to call waitress for desert as time was pushing on and we were running late to get to show.
It was a very stressful chaotic atmosphere in restaurant.
Room were clean , breakfast ok.

We had a group of 50+ which stayed at Clayton Cork City Hotel for three nights during pre Christmas December 2025. The feedback from everyone in the group was glowing in every respect. The hotel was excellent (including location, rooms and restaurant) and the staff could not have been more helpful. Never stayed at a Clayton group hotel before but I would wholeheartedly recommend this one which was excellent.

Arrived late, had to wait 25 mins for a shuttle - there were only 2 of us on it. Iphoned as we got through passport, again when we got our luggage - they had lots of time to organise it (it was 12 am). Three buses were waiting at the hotel. The receptionist threw the key at me - the first room was freezing - the window was left open, the 2nd room hadn't been cleaned - crisp crumbs on the chair, dust everywhere - no bodywash or shampoo. The third room was marginally better. Wish I had booked a newer hotel near Manchester airport.

Sorry but thought this would be a great hotel to start our holidays reception lovely till you got into the bar restaurant staff was cold and un welcoming couldn't be bothered to serve you attitude awful need re training on customer services they need us more than we need them ??
Shame won't be booking again

I checked into this hotel a few hours ago. It’s Saturday night and the volume from the music, car horns and general carnage below is like trying to get to sleep in a bad night club. I asked to switch rooms (to the arguably quieter side of the hotel) but was met with the old ‘Sorry we’re fully booked’ chestnut. Meanwhile, legions of drunk guests stagger the hallways, shouting their faces off. Oh, and there were 15 people crammed into a lift earlier. That was fun! I’m seriously lamenting my life choices as I type this review.

If you’re in Cardiff on business, I highly discourage a stay here, unless, of course, you’re not a fan of sleep. It's like a Travelodge with slightly nicer decor. Truly, truly awful!

I spent a night at the Manchester Airport Hotel. The room was lovely very quiet and very comfortable. I had a meal in the bar where I was served by a lovely young man named Kalon Douglas Torr, he was very respectful and attentive, a credit to the company.

Booked this hotel in Limerick on the way to a music festival in Bantry. Due to a house move we were unable to go and cancelled our booking 5 days before we were due there. Booked through agents and neither hotel nor agents will take responsibility for refund. Multiple phone calls to both and emails to which neither respondedAvoid at all costs. Stole £200 !

Inadvertently booked Clayton Hotel, Limerick through their agent Hotelsone but then cancelled via their agent 5 days before due date. Card charged and despite numerous emails to both the agent and the hotel no one will refund the £200. Shocking theft.

Stayed at the Clayton Hotel in Glasgow. This is one hotel group that has successsfully thought of functionality for guests. Great illuminated bathroom mirror for ladies doing their make up/men shaving, shower controls at the opposite end from the shower head so you don’t have to try avoid getting soaked or freezing when turning it on, shelf in shower for putting additional toiletries on and hand towel rail that’s actually positioned next to the sink. A lot of hotels have mood lighting which gives no real light when needed, and rarely have a towel rail in a handy position (pardon the pun!!) next to the sink for drying hands.

The rooms in the Clayton Hotel in Glasgow were spotless and tastefully decorated and we had a brilliant and comfortable one night stay there.

I stayed at the Clayton hotel at Dublin airport recently with my 2 kids. I was impressed with the bed quality. We had amazing stay, breakfast was superb. All staff were very profesional and nice.

Nice hotel but they ignore Booking.com booking that you make and take you some off site dodgy portal to charge you card. Looks like some data scam.
So in effect yo have to enter in all your info twice..
as it people have time for this.. thats the whole reason you use booking.com etc.

Manchester City centre !!
Great Hotel perfectly positioned, very central with lots of dinning options inside and very close at hand. `Rooms are well appointed and clean.
Breakfast was great and plenty of it.
The staff were first class, friendly and attentive. special shout out to Kareem on reception who sorted out a small issue in a flash.
.All in all I would definitely use again.

Had an awful stay at the Clayton Bristol City hotel. The location is great but the water temperature in the room was freezing.

Phoned down and spoke to the night manager “Gismo” who is by far the rudest man I’ve ever met. Had no care for the issue and offered to sort it the following day - helpful when checking out by 11am. Rude, vile man who is clearly in the wrong job.

Clayton hotel Cardiff .
Due to another hotel losing our booking we were left stranded in Cardiff on 1 of the busiest night of the year. Staff from previous hotel told us they had secured 2 rooms at the Clayton.
When we arrived it was for 1 room only and we were fed up and exhausted. The staff went above and beyond to help us. Eventually they found a spare single bed and put it in our room. Relief .
Then they gave us complimentary drinks while we waited for our room to be made up and free breakfast .
The lovely staff did not have to do any of this for us. We are so grateful and will stay at this hotel for all future visits to Cardiff.

The check in was through two machines that do didn’t work When we achieved our room it wasn’t “deluxe” as advertised. The next morning we went down for our 4.30 pick up but it had already gone. When we asked what we should do we were told walk or get an Uber. My husband had had recent open heart surgery but that had no effect. We walked to terminal two. No response fromClayton staff.

Arrived at the Clayton Hotel in Cork on a tour of beautiful Ireland. Husband specifically booked a hotel with a balcony so we could sit out of an evening. This room cost a lot more than a standard room. However when we got to room we found a sign on door to balcony stating we could only have access if we knock on the next door's room and get access somehow to our balcony! SO NOT IMPRESSED. Will be asking for a refund as really only paying for standard room.