5 Star . 100 % Customer Care . Purchase was the cheapest cost WITH a lovely FREE Gift ( handed to my Father for cleaning his car ) Mirror & Windscreen Cleaner Spray . Very happy with also fast track D... See more
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Review summary
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Reviews shaping this summary
I have used cleanstore quite a few times over a period of six or seven years usually for nilfisk machines or accessories. Orders are always correct and delivered quickly . Have found their prices... See more
Company replied
Ordered some Ninja saucepans. Was sent a free gift of some car wash/wax- best freebie I have ever received. Saucepan set was best price found& delivery was prompt. I did call customer services as ‘mys... See more
Company replied
I have a great experience with this company. I ordered a mini high-pressure washer. Refurbished, class B. They sent it quickly with free shipping. The goods arrived in a regular cardboard parcel box.... See more
Company replied
Company details
Written by the company
Cleanstore provides quality cleaning machinery & products for delivery across the UK.
Contact info
United Kingdom
- 01293 778 737
- sales@cleanstore.co.uk
- www.cleanstore.co.uk
3.9
Great
841 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful on the online chat
Very helpful on the online chat. Placed an order. Prompt reply. Order and delivery instructions within minutes. Pretty good so far.
January 24, 2025
Unprompted review
Reply from Cleanstore
Hi Stewart,
Thanks for taking the time to submit a review & it's fantastic to hear you were happy with our live chat support & communication!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Good stock of Karcher accessories.
Cleanstore had in stock some difficult to track down Karcher accessories. The prices were reasonable, the ordering process simple and the delivery was quite fast. Good communication throughout.
January 3, 2025
Unprompted review
Reply from Cleanstore
Hi Dale,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our product range, ordering process & delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Very poor customer service
Ordered and paid for Einhell scarifier, received e-mail to say I would be notified when dispatched. No further contact, check my order online to find it was on back order, requested delivery update, received phone call to advise me Einhell had stopped production and a refund was on its way. Phone call did not seem correct, contacted Einhell who confirmed the scarifier was still in production. Received my refund from Cleanstore.
Why adverstise goods that are not in stock or on an accepted factory order.
Noticed the site offers UK delivery for orders over £100, on another page it states some orders over £100 may qualify for free delivery. Not very professional. Maybe I did not qualify for free delivery?
Feel like I have been conned, a firm I cannot trust or recommend and will never use again.
January 6, 2025
Unprompted review
Reply from Cleanstore
Hi Sandy,
Thanks for taking the time to submit a review.
We received your order for the Einhell scarifier on 2nd January, which was not in stock at the time of ordering & was advertised with an approximate 10 day leadtime. Stock was ordered on 3rd January from Einhell UK.
On 7th January we received an advisement from Einhell UK that the machine you had ordered had been discontinued & as such they would be unable to fulfil our stock order. Following this email we contacted you immediately by both phone & email, offering our apologies for the inconvenience & confirming your order had been refunded in full. We have again confirmed the discontinuation of the machine with Einhell this morning, & they have confirmed again it is no longer in production.
We offer free delivery on orders over £50.00 inc VAT to most UK addresses. You did not pay a delivery charge in relation to this purchase.
We appreciate your frustration & apologise again for the obvious inconvenience of ordering a machine that is then found to have been discontinued. We do however strongly refute any claims of a 'con' - we have contacted you within 3 working days of receiving the order & credited the order as soon as we were advised the product was no longer available.
If we can be of any further assistance please do not hesitate to contact us.
Kind regards
Cleanstore
Excellent after-sales service
I bought a refurbished AVA pressure washer from Cleanstore which arrive quickly and turned out to be an upgraded model from the one I ordered. It seemed in excellent condition but unfortunately when I used it for the first time, the hose leaked. I am giving 5 stars to Cleanstore because of the service I received after phoning them. The phone was promptly answered and the person who dealt with my complaint was clear, efficient and concise. I had already taken a photo and video of the fault so I just emailed them to Cleanstore who were very quick to send a replacement hose. All done in four days and in the week before Christmas too.
December 18, 2024
Unprompted review
Reply from Cleanstore
Hi Martin,
Thanks for taking the time to submit a review & it's fantastic to hear you were happy with our customer service & your AVA pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Ordered a refurbished B grade Ava p60…
Ordered a refurbished B grade Ava p60 large Bundle .
Arrived within 24 hours via DHL packaged very securely not in the original box which didn't matter.
All the accessories included as well as a free gift of some tyre/plastic trim dressing.
Tested the machine in perfect working order and didn't disappoint superb machine very powerful and so easy to pack away when finished . There's a holder for all the attachments , the hose retracts with no kinks when in use . Cleaned our 2 cars on my drive in half the time it would of took with my old machine .
Great service well done Cleanstore .
December 18, 2024
Unprompted review
Reply from Cleanstore
Hi David,
Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our service & your AVA pressure washer!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Thanks to cleanstore for my recent…
Thanks to cleanstore for my recent purchase & quick response regarding my order.
December 2, 2024
Unprompted review
Reply from Cleanstore
Hi Andrew,
Thanks for taking the time to submit a review & it's great to hear you were happy with our response time!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Great Online Shopping Experience
Purchased a refurbished pressure washer which was well-priced and then even better with a Black Friday reduction. Delivery was very quick and everything was well packaged. Had an issue with a missing accessory but customer service were great and I received the missing item within a couple of days and in fact received an upgraded version which was a bonus.
November 15, 2024
Unprompted review
Reply from Cleanstore
Hi SteveLSA,
Thanks for taking the time to submit a review - it's awesome to hear you were happy with our pricing, speed of delivery & customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Very reliable and trustworthy
Very reliable and trustworthy, quick and no-nonsense shipping of products at good prices. Have used them for over 3 years now.
November 18, 2024
Unprompted review
Reply from Cleanstore
Hi Andrew,
Thanks for taking the time to submit a review & it's brilliant to hear you have been consistently happy with our service & pricing!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Exceptional Service…
I recently ordered a refurbished AVA P60 Evolution from Cleanstore.
The unit was in excellent condition, I doubt it had been used at all.
Unfortunately one part was missing from the pressure washer after unpacking.
I got straight into the phone to Cleanstore to explain what was missing from my delivery and the gentleman dealt with it and sorted out a replacement whilst still on the phone.
My replacement part was with me the following day, "now that's what I call service".
I've since ordered more items from Cleanstore as I am very happy with their service.
Derrick Goodwin
November 14, 2024
Unprompted review
Reply from Cleanstore
Hi Clive,
Thanks for taking the time to submit a review - it's superb to hear that you were happy with our customer service & the resolution of your issue!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Cleanstore delivered, though DHL were muddled
Cleanstore were able to provide an in-stock but recently discontinued SDS+power drill at a good price. Same day (Thursday) email confirmation of my order. Email indicating dispatch via DHL on Monday. Despite muddled DHL delivery & rescheduling messages it arrived on Thursday - a week after ordering - which was fine by me, especially as the drill worked very well :-)
October 31, 2024
Unprompted review
Reply from Cleanstore
Hi Redders,
Thanks for taking the time to submit a review - it's great to hear you were happy with your purchase & you've now received your new drill, apologies again for the delay in transit with DHL.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Carpet cleaner
Excellent service.very quick delivery.
I would definitely use them again.
October 23, 2024
Unprompted review
Reply from Cleanstore
Hi Dorothy,
Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our service & delivery speed!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Reply from Cleanstore
Hi C Randell,
Thanks for taking the time to submit a review & it's great to hear you were happy with our service & speed of dispatch!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Good range and service
A good product range well priced. One item in my delivery was compatible but not exactly what I ordered. Customer services went the extra mile to find out what had gone wrong, then quickly and professionally resolved it. Can recommend Cleanstore for excellent service.
October 21, 2024
Unprompted review
Reply from Cleanstore
Hi Tim,
Thanks for taking the time to submit a review - it's excellent to hear you were happy with our pricing & customer service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Absolutely brilliant product
Absolutely brilliant product, Sea Kelp Hand Soap, it’s a beautiful soap I definitely recommend.
Thank you Cleanstore, excellent product, packaging and delivery.
October 30, 2024
Unprompted review
Reply from Cleanstore
Hi Diane,
Thanks for taking the time to submit a review. It's fantastic to hear you were happy with our packaging & delivery service, as well as your Sea Kelp soap!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Sorted my problem swiftly
After a phone call from Lilly I am very happy to say my order arrived yesterday , thank you so much Lilly you were swift & professional at sorting this for me
October 17, 2024
Unprompted review
Reply from Cleanstore
Hi Donna,
Thanks for taking the time to submit a review - it's great to hear we were able to get this resolved to your satisfaction!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Unreliable service
Clean store choose to use Evri/Hermes courier service, unreliable.
October 9, 2024
Unprompted review
Reply from Cleanstore
Hi Colin,
Thanks for taking the time to submit a review.
Your order was placed on Weds 9th October on a 2-4 working day delivery service & as such was due to arrive with you by today, Tues 15th October.
The order was dispatched on schedule, however Evri have now confirmed the parcel has been damaged in transit. Unfortunately this means delivery will not occur within the advertised leadtime on this occasion.
We apologise for the obvious frustration & inconvenience this may cause, & we will have a replacement order dispatched for you today free of charge. This will be shipped with an alternative courier & will be due to arrive with you tomorrow, Weds 16th October.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
A very professional Company
This is a proper Company. The prices are excellent and I was guided through the various options by Customer Services, Kieran, who was able to help me make the correct choice of product.
Lily confirmed that my order had successfully completed and the delivery date. This is an 'old school' Company who are quality selling quality products.
Tony Latham
October 14, 2024
Unprompted review
Reply from Cleanstore
Hi Tony,
Thanks for taking the time to submit a review - it's fantastic to hear you were happy with our customer service & range of products!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Didn't have what I ordered
Didn't have what I ordered, emailed to say order didn't arrive, left message to call back as it was late in the day, following morning ,phone call explaining item out of stock and didn't know at time of my order,will refund asap, very pleasant person on phone.
October 8, 2024
Unprompted review
Reply from Cleanstore
Hi Lesley,
Thanks for taking the time to submit a review - it's great to hear you were happy with our customer service, despite the product you'd ordered being out of stock.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
A business that remembers that sometimes you need someone on the end of a phone.
You answered the phone within a minute. That's enough for me these days. I don't agree with the loaded charges for Highland deliveries but we agreed to disagree on that. The item I ordered was urgent.
October 4, 2024
Unprompted review
Reply from Cleanstore
Hi Sarah,
Thanks for taking the time to submit a review - it's super to hear you were happy with our customer service! We appreciate your feedback re delivery charges - we do review our choice of courier regularly to try & ensure we provide the best service for our customers at affordable rates.
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
Hebert wet vac squeegee head replacement …
Bought a new squeegee head to replace broken one for Henry wet vac , works and fit brilliantly. Prompt delivery
September 26, 2024
Unprompted review
Reply from Cleanstore
Hi Lee,
Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our delivery service!
If you require any further advice or support please don't hesitate to contact us.
Kind Regards
Cleanstore
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