Clear Books Accounting Software Reviews 

371
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform simple, highly reliable, and very intuitive to use for managing their daily bookkeeping and official tax return needs without unnecessary complications. Many people warmly appreciate the exceptionally knowledgeable support team, noting that they always provide prompt, detailed, and comprehensive answers to various technical questions. However, some customers also noted frustrating communication delays and a complete lack of timely response when trying to reach out for customer assistance. A few reviewers expressed clear dissatisfaction because certain product features felt overly complex or quite difficult to properly navigate for specific tasks.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers find the software... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

Customers had ambiguous experiences with service, reflecting a mix of strong appreciation and notable... See more

Response time

Consumers find response times to be satisfying and consistently fast. Reviewers frequently highlight that the... See more

Product

People report ambiguous experiences with the product. While some reviewers praise it as faultless, smooth for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Autobills is really not yet fit for purpose and needs improvement. With Dext integration removed we have no choice for some clients. Can you pay attention and improve this feature.

Rated 4 out of 5 stars

It is relatively simple to use. The customer help response is excellent. It's cheap! Sometimes, it is difficult to work out how to change mistakes.

Rated 4 out of 5 stars

I've been dreading this. My accountant has always done my self-assessments for an agreed price but this doubled now for MTD. I tried ClearBooks and am getting more confident in entries. My probl... See more

Rated 4 out of 5 stars

Although the software is more complex than I require, it is relatively intuitive, especially for anyone who is already running a small business. What has particularly impressed so far (I am a new user... See more


Company details

  1. Accounting Software Company
  2. Software Company
  3. Tax Preparation Software

Written by the company

Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime, from any device.

Clear Books

Written by the company

Clear & simple accounting software
Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime. Manage invoicing, banking, VAT and submit returns directly to HMRC. We even cater for multi currency accounting and construction industry scheme verifications and submissions. With free UK based phone and email support, Clear Books will revolutionises your accounting and help your business grow. Spend less time accounting starting today.

Contact info

3.8

Great

TrustScore 4 out of 5

371 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(371)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

We have been using Clearbooks since 2014

We have been using Clearbooks since 2014 and it has been invaluable to us since then. Easy to use but very powerful.

February 8, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Fantastic to see you have been with us for so long and still going strong! Thanks for the review David, much appreciated!

All the best,
The Clear Books Team

Rated 4 out of 5 stars

Mostly really good

Mostly really good. But, the new AI ability to complete bank statement transaction identification is awful and it’s very hard/impossible to correct the mistakes made by ClearBooks. What would be great is if it could do the auto identification but then allow the user to check the transactions before they are saved.

February 8, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Hi Tristan,

Thanks for leaving a review!

We might have a solution for this as you should land on our new power editor directly after using Auto Explain (filtered by the statement just auto explained).

Please contact our support team to find out more, or to leave any further feedback on this.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Really good value

Really good value in comparison to others, we have gone from excel to this for both our businesses, it’s clear and easy to use. End of the year p&L now a doddle!

February 8, 2024
Unprompted review
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Reply from Clear Books Accounting Software

Glad to hear Clear Books helps make things easier for both your businesses. Thanks very much for leaving us a review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

My book keeping only takes a few minutes a week

I run twp businesses and use Clearbooks for both. It's easy to set up and my booking keeping takes a few minutes a week. I would recommend it to anybody.

February 8, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Awesome, I'm glad to see it makes things easier for you! Thanks a lot for the review Sarah!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Simple to use

Simple to use, much better than Sage and Xero which I tried previously.

MTD is much easier with Clearbooks!

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Glad to hear that! Thanks for leaving a review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Highly recommend

Fast, clear instructions and support makes clearbooks very user friendly and efficient, I would highly recommend!

V Heavey

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Always happy to help! Thanks for the review Mitchell!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Massive fan of the software :-)

I've been using Clear Bookssince I set up as a sole practitioner. I always recommend it to clients and every one who has used it has loved the functionality and ease of use.
The help provided is excellent too - never have to wait long for a response and always sorted out very quickly.
I wouldn't use anything else and continue in my quest to get as many others using it as I can!

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

We're delighted to hear your feedback Sonya, thank you!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

So easy to understand how the software…

So easy to understand how the software works and support is there when you need it.

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Really happy to hear that, thanks for the review Laura!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Easy to use and the support is great

The software is intuitive, is fully featured and highly configurable, even with the ability to connect via API.
Perhaps an update to JSON for this would be good, but at least there is something.
Each time I've needed support, the team have been great and quick to respond.

February 5, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks for the review and feedback Nathan!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Clear Books provides an intuitive and…

Clear Books provides an intuitive and efficient cloud accounting solution that greatly simplifies financial management for small businesses. Their customer support is outstanding, always ready to help with any queries or issues.

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks for your support and for leaving a review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

So easy - great reporting!

We have been using ClearBooks for almost 10 years now. Saves so much time, excellent reporting and ease of use allows me to focus on other aspects of our business. The customer support is excellent and prompt when you need it. Very happy, still! Thank you. Company Secretary/Finance.

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

It’s great to see you have been with us so long and still enjoying using Clear Books! Thanks for your support and for leaving a review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

I use Clear books to manage all my day invoices

I use Clear books to manage all my invoicing. I like been able to attach testing reports to my emailed invoices.
I have tried other software but they don't allow the attachments.
If I was to be picky, the ability to scan bills should be included with out having to pay a lot extra

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks for the review and feedback Tim!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

I looked at other renowned accountancy…

I looked at other renowned accountancy sites and decided to proceed with Clearbooks as I found the software more user friendly, the format was very clear especially for client with little or no accountancy experience. The online support I have received when there has been any small issues has been very responsive and helpful. I would highly recommend Clearbooks

January 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

I'm very happy you chose us, Thank you for taking the time to share your experience Rachel!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Archived companies

A pleasant experience re-opening archived Accounts. This was done quickly by the team which meant I have the records available for HMRC.

February 1, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

No problem at all! Thanks for leaving a review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Love clearbooks

Love clearbooks, so much better than our last system. Amazing that it's web based as we can all login.

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thank you for supporting us with your review Mandy!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

We started to use Clear Books in 2010

We started to use Clear Books in 2010, as it was one of the most cost-effective accounts packages at that time;. Since then there have been many upgrades, to keep Clear Books as a leading accounts online service to any business or trade, with all financial data available at the touch of a button. If we should need any assistance, there is a human response within the hour.We highly recommend Clear Books!

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks for being such a long standing customer and leaving us a lovely review - this is very much appreciated by everyone in the team!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Great accountant software for all users

Clear books has made it super easy to follow my accounting needs and be able to do all of the account and requirements that I need also on a sidenote when I’ve had to contact them I’ve been able to get through to an actual human and both times I’ve been able to resolve my query. I would recommend this to anyone who wants to have control of their own accounting, but doesn’t want the hassle of having to take day, long seminars, just to learn how to do the basics

January 1, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thank you for taking the time to share your experience Adam!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Been using Clearbooks for a few years…

Been using Clearbooks for a few years now, for a small business or self employed person it is very easy to use and keep track of things, with powerful reporting and tax facilities included why look elsewhere. Add to this the very reasonable pricing and you can't go wrong.

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks for the review Graham - much appreciated :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

A new customer to Clear Books

A new customer to Clear Books, not used the software before, but soon got the basics all working well. Any questions I have had have been answered quickly and the online help forum is really good. I look forward to using more functions as I learn more about Clear Books.

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

We're happy to have you as a new customer James, and thanks kindly for leaving a review!

All the best,
The Clear Books Team

Rated 3 out of 5 stars

Pros and cons

Pros: Very easy to use if you don't need a purchase or sales ledger. Adding purchase invoices is painful. Telephone support is far superior to other software providers and the support team actually know the product (unlike Sage support).

Cons: No facility to email monthly statements en masse is a real pain. Sending statements individually takes forever. The only accounting software I am aware of that does not filter customers by surname. Very odd and makes it extremely difficult to actually trace a customer at times. As clients (and staff) make numerous posting errors, being unable to alter an entry that has been part of a previous VAT return is the biggest pain of all.

Sort out the above Clearbooks and you would have a 5-star rating.

February 7, 2024
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Thanks very much for the review and feedback Ray! Your feedback has been logged with our product team - we shall certainly see if we can help solve those issues.

All the best,
The Clear Books Team

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