Clear Books Accounting Software Reviews 

371
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the online platform simple, highly reliable, and very intuitive to use for managing their daily bookkeeping and official tax return needs without unnecessary complications. Many people warmly appreciate the exceptionally knowledgeable support team, noting that they always provide prompt, detailed, and comprehensive answers to various technical questions. However, some customers also noted frustrating communication delays and a complete lack of timely response when trying to reach out for customer assistance. A few reviewers expressed clear dissatisfaction because certain product features felt overly complex or quite difficult to properly navigate for specific tasks.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers find the software... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Service

Customers had ambiguous experiences with service, reflecting a mix of strong appreciation and notable... See more

Response time

Consumers find response times to be satisfying and consistently fast. Reviewers frequently highlight that the... See more

Product

People report ambiguous experiences with the product. While some reviewers praise it as faultless, smooth for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Autobills is really not yet fit for purpose and needs improvement. With Dext integration removed we have no choice for some clients. Can you pay attention and improve this feature.

Rated 4 out of 5 stars

It is relatively simple to use. The customer help response is excellent. It's cheap! Sometimes, it is difficult to work out how to change mistakes.

Rated 4 out of 5 stars

I've been dreading this. My accountant has always done my self-assessments for an agreed price but this doubled now for MTD. I tried ClearBooks and am getting more confident in entries. My probl... See more

Rated 4 out of 5 stars

Although the software is more complex than I require, it is relatively intuitive, especially for anyone who is already running a small business. What has particularly impressed so far (I am a new user... See more


Company details

  1. Accounting Software Company
  2. Software Company
  3. Tax Preparation Software

Written by the company

Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime, from any device.

Clear Books

Written by the company

Clear & simple accounting software
Clear Books accounting is simple, intuitive and award winning accounting software for small businesses and accountants. Save time and work smarter by managing your accounts in the cloud, so you and your accountant can access your books anywhere, anytime. Manage invoicing, banking, VAT and submit returns directly to HMRC. We even cater for multi currency accounting and construction industry scheme verifications and submissions. With free UK based phone and email support, Clear Books will revolutionises your accounting and help your business grow. Spend less time accounting starting today.

Contact info

3.8

Great

TrustScore 4 out of 5

371 reviews

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Replied to 53% of negative reviews

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3.8

All reviews

(371)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Super software - Our clients love it.

Super software, easy to use, well designed screens. Great for accountants and best of all our clients love it.

The bank feed makes bank rec's very straightforward and matching bank transactions with the purchase ledger very easy.

Creating invoices using the many templates makes them look very professional.

Would like to see better integration with Dext to auto import safe supplier invoices would make life a little easier.

The VAT section is the best there is with all transactions shown on the vat report making audits so easy.

Like the popular reports as they are very clear and useful. There are other more detailed reports are good but i would like to see an nominal account search to see the transactions.

I would like to see the mangement report improved as it is difficult to get the output you want. monthly breakdowns do not have a totals column which needs looking at.

All in all its the best small business accounting software and much more friendly then the big names.

Support is super quick and very friendly.

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

Amazing, thank you so much for taking the time to share your thoughts with us! I am extracting all the feedback for our product team to review.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

I have good experience with Clearbooks

I have good experience with Clearbooks. They helped me to set up VAT return. I don't have to hire an accountant for my small company. I can do everything myself via Clearbooks. It's brilliant. Thank you so much.

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

Always happy to help :) Thankyou for the review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Clear Books does what it says in its…

Clear Books does what it says in its name.
It gives you a clear set of bookkeeping and accounting tools. No fuss no complicated Apps. It allows you run reports of the time periods that are relevant to the business. You can down drill to find out what transaction make up the amounts on your reports.

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

Thanks so much for your kind review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Seriously the best software I’ve used.

Seriously the best software I’ve used.
I’m not a professional accountant or bookkeeper, I just needed software that I could use for my small business. I’ve tried the big names but as far as I’m concerned this is the best and well worth the money

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

That is fantastic to hear - thanks for your support and for leaving a review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

It's really easy to navigate and…

It's really easy to navigate and control the accounting work; thank you!

February 1, 2024
Unprompted review
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Reply from Clear Books Accounting Software

No problem at all and thanks for leaving a review :)

All the best,
The Clear Books Team

Rated 3 out of 5 stars

This software hasn't kept pace with the…

This software hasn't kept pace with the market. I am a small shareholder and was very loyal to it initially, but it's difficult to run full accounts due to clunky processing, adjustments to vat returns are difficult and it slows things down.
When previously attending AGMs we were always given big promises on what the system was going to be able to do, it didn't fulfil it's potential. I have 180 clients in my portfolio and only 2 still use this.
I feel very sad about this given it was a system I believed in and invested my own money in, but it just hasn't had the investment and it's not up to scratch now.

October 25, 2023
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Hi Joanne,

Thankyou for leaving your honest review and feedback.

We value each of our investors and their trust in us, and it's truly unfortunate that we haven't lived up to your hopes. Please know that we are continuously striving to improve and address any shortcomings in our system.

We encourage you to reach out to our support team with any more specific details you can provide on both the clunkiness and the VAT adjustment difficulties. Your feedback is invaluable to us, and we will use it to drive positive change.

We remain committed to earning back your confidence and delivering better results in the future.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Clearbooks is simple to use

Clearbooks is simple to use, full-featured, reliable and well priced. The support team are accessible and knowledgeable. I've used the software for over 10 years and it makes for very easy reporting.

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

Thanks for being part of our journey Roger and for leaving a review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Easy to use Accounting Software

I have been using this software for many years now and I find it very user friendly. The support you get when you need to do something new is very good too. i would recommend it to any professional that does not want to wast time with the accounts.

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

That's fantastic to hear - thanks for the review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

ClearBooks is a very easy and…

ClearBooks is a very easy and convinient platform to use, and is much superior to its rival platforms.

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

Ace that's great to hear, thanks for the review Ben!

All the best,
The Clear Books Team

Rated 4 out of 5 stars

I've been using Clear books for years

I've been using Clear books for years and love it. The support is brilliant too, which I need now and again because I'm not an accountant 😃

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

Haha always happy to help - thanks for leaving a review Alan!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Great Software and Support

we've been using Clear Books for over a 10 years now, the software is easy to use and robust and is always been reviewed and improved.

support from the team is really good too

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

Here's to another 10 years :) Thanks very much for the review, it's greatly appreciated!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

All the functionality I need plus lots…

All the functionality I need plus lots more. Always updating with improvements. Great support from the service centre.

February 7, 2024
Unprompted review
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Reply from Clear Books Accounting Software

That's great to hear! Thanks for leaving for leaving us a review :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

I recently opened an account with Clear…

I recently opened an account with Clear Books for my new company and am impressed with Clear Books’ onboarding experience. I had a representative take me through an online tutorial, and he also made himself available by phone or email to answer any queries, which I have made use of a couple of times. In this era where so many companies are scaling back customer service, I am impressed with the levels of personal support offered by Clear Books.

December 10, 2023
Unprompted review
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Reply from Clear Books Accounting Software

Thank you so much for the lovely review!

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Good value and a great product

Good value and a great product, has saved me a lot of time already!

December 9, 2023
Unprompted review
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Reply from Clear Books Accounting Software

That is fantastic to hear and thanks! :)

All the best,
The Clear Books Team

Rated 4 out of 5 stars

Easy system helpful people

Easy system helpful people at end of phone who are patient and sympathetic. Simple to phone and get through to a human who will expertly guide you and help you set up things to meet your needs.
Opposite of trying to deal with a Government Agency! That is meant as a compliment.

December 1, 2023
Unprompted review
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Reply from Clear Books Accounting Software

Always happy to help! Haha we'll take it as one :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Recommended. Wouldn't go anywhere else.

ClearBooks is an easy to use and reliable software and the support staff go over and above to help you when you need them. The phone is answered quickly and the agents are very knowledgeable. Good old fashioned 'service' which is pretty rare these days! Thank you Jamie and Tommy.

November 22, 2023
Unprompted review
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Reply from Clear Books Accounting Software

Thankyou so much Caroline - Tommy and Jamie are especially grateful for the kind praise :)

All the best,
The Clear Books Team

Rated 5 out of 5 stars

As a person that is new to accountancy…

As a person that is new to accountancy software, I have to give particular credit to how supportive team are. They have really helped me understand the system in detail and all took time to understand my business and how the system can be best utilised for it. The system itself is easy to use once you get the hang of it, so I really like the auto bills element and the fact you can have a bank feed. Really has made my job so much easier! Follow up calls from the team have been well received too and not intrusive. Thanks guys!

November 10, 2023
Unprompted review
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Reply from Clear Books Accounting Software

Really happy to hear you had a great experience - thanks for the lovely review Katie :)

All the best,
The Clear Books Team

Rated 1 out of 5 stars

Beware if you decide to leave!

I deceied to end my Clear Books subscription as I found the package difficult to use as a small business owner. I also did not like the fact that they never send receipts for subscription payments.
I closed my account, and even though my subscription payment was still in force my account details were immediately wiped and I had no access to my existing data to enact a backup and retrieve existing data.
The day after I closed my account they took another payment from my bank for a further months subscription even though they have wiped my data, and also have provided no receipt for it - since my account is now gone I cannot access a receipt for it online. Leaving me with a gap to explain in my records.
I would never recommened Clear Books to a business colleague and suggest to anyone thinking of leaving that you export all of your data well in advance of clicking that "close my account" button.

October 10, 2023
Unprompted review
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Reply from Clear Books Accounting Software

Hi Stephen,

I’m really sorry to hear this!

It appears as though you have closed your account instead of closing your subscription. We only ever erase data several years after closure as part of our data retention policy, or upon your explicit request. Once you close an account, you can speak to our support team to request restoration, you wouldn’t be able to re-open it yourself. We have been provided your contact details so will reach out to you today to help resolve this issue.

As for the charge, it looks as though you closed your account a few days after your last renewal date. As your payment method was Direct Debit, the payment seems to have taken a few days for your bank to process. We will get in contact about how to proceed with this too.

You can find your Clear Books invoices in the subscription menu. Sorry that you haven’t had the experience we strive for, we'll reach out to put this right.

All the best,
The Clear Books Team

Rated 5 out of 5 stars

Easy to use, great support

I have used Clearbooks for coming up 5 years and the team have always been incredibly supportive. I began using the bookkeeping software as a new contract worker with no prior knowledge of how to do so, and after an initial call with their team was able to start bookkeeping myself. I have found it much more intuitive and easy to use than comparable bookkeeping tools I tried. Whenever I have an issue (ie, am confused about how to do something), their support team are prompt, helpful and friendly. Would recommend to a friend.

October 4, 2023
Unprompted review
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Reply from Clear Books Accounting Software

Thanks so much for the lovely review Victoria :)

All the best,
The Clear Books Team

Rated 1 out of 5 stars

It's not for small businesses, it's for accountants.

It's not for normal small businesspeople. It's a bait and switch to get you to hire their 'partner accountants'. You're essentially paying for a big online spreadsheet for you to enter all of your financial details. When it comes time to doing bookkeeping stuff, if you're not a trained accountant or experienced bookkeeper you'll still need to hire an accountant to do your books. I don't see what value this Clearbooks adds other than an online spreadsheet which you can set up yourself. As a very small business, every time I've asked them about simple reports and regulatory submissions, I'm told they don't do that. So I'm essentially paying Clearbooks for....I don't know what. I'm just going to have to hire an accountant anyway so I why bother paying for Clearbooks? If you are a small business owner with zero bookkeeping skills, then keep looking as this service is unlikely for you either. Or, just hire an accountant and don't waste your time with this.

October 1, 2023
Unprompted review
Clear Books Accounting Software logo

Reply from Clear Books Accounting Software

Hi Jay,

Sorry to hear this.

It’s not essential to have an accountant or bookkeeper to use Clear Books, but of course there are many benefits to having one. We would only recommend an accountant, who uses Clear Books for their clients, if appropriate to do so in conversations with our team or if specifically requested on your dashboard. We stand to gain the continued business of those accountants on Clear Books via those recommendations, nothing more.

If you need help with understanding how to use Clear Books for your bookkeeping then just let our support team know and we can set up a demonstration. As a result, we can show how Clear Books could provide value to your business.

Unfortunately, we do not offer a final accounts feature or directly integrate with software that offers this service, however, most accounts production software will allow the import of a Trial Balance which can be easily exported from Clear Books.

Again if you need help with anything, please contact our support team and we will be happy to help out.

All the best,
The Clear Books Team

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