Clearpay UK Reviews 

44,761
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,297 reviews, reviewers overwhelmingly had a very great experience with this company. Consumers often share that the platform is extremely simple to set up and navigate, while appreciating the helpful payment plans that make managing large purchases much easier by spreading costs over time without extra interest. People also consistently find the automated notifications incredibly useful for keeping track of upcoming dues without experiencing any stress. However, some customers also noted frustrating challenges regarding sudden account lockouts, unexpected reductions in spending limits despite consistent repayments, and difficulties reaching a human support agent instead of automated chat tools.

What people talk about most

Payment

Users describe positive interactions with payment, noting that the app is easy to use and helps spread the... See more

User experience

Customers had positive experiences with user experience, highlighting that the app is straightforward and the... See more

Service

Consumers find service to be a wonderful and helpful tool for spreading the cost of purchases over time with... See more

Product

Clients share satisfaction regarding the product, noting that it provides great payment flexibility to... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as experiences vary widely across different... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Simply the best of the bunch when money is a little tight, as the payment plans are always more affordable than most others. The whole process is so very simple, it literally takes less than a minute... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Clearpay. The app is easy to use, payments are clearly explained, and being able to spread the cost into manageable instalments can be really helpful. I also... See more

Company replied

Rated 5 out of 5 stars

Just love the site. Flexibility is brilliant as cant always pay for large purchases in one so it makes it much more palliatable than taking the one big hit. Another bonus is more and more companies ar... See more

Company replied

Rated 5 out of 5 stars

Clearpay is so easy to use and the pay in 4 (2 weeks between each payment) is a bonus, the fact that it can be used for groceries as well is excellent Clearpay has interest free payments and has he... See more

Company replied


Company details

  1. Payment Service
  2. e-Commerce Solution Provider
  3. Fashion Accessories Store
  4. Internet Shop
  5. Outlet Mall

Written by the company

Part of the Afterpay Touch Group - helping people to get what they want now and pay for it later, follow us on Twitter, Facebook and Instagram.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

45K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(44,761)

4,311 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company very helpful and quick to…

Great company very helpful and quick to respond

September 1, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Allan,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Rated 5 out of 5 stars

Very good option to buy thing

September 1, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Fast and easy to use

Fast and easy to use, no fuss or bother, just very helpful

September 1, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Daniel,

Thank you for taking the time to provide us with your feedback!

Have a great day 😁

Rated 5 out of 5 stars

Excellent service

Excellent service

September 1, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Rachel,

So great to hear, thank you for sharing.

Happy shopping!

Rated 5 out of 5 stars

Its a very good service and for people…

Its a very good service and for people who carn t afford to pay all at once the breakdown to fortnightly is good well done

September 1, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Joyce,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping!

Rated 5 out of 5 stars

Simple to use and very clear…

Simple to use and very clear instructions.
Communication is excellent very happy.

August 31, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Deb,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

ALWAYS A REMINDER FOR PAYMENT SO …

ALWAYS A REMINDER FOR PAYMENT SO HELPS NOT FORGET MONEY THERE

August 27, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Bev,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

I'm so happy

March 22, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Kamil,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

The possibility of shopping in my…

The possibility of shopping in my favorite stores even when I have a little money at the moment.

August 31, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK


Hi Zoran,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Really easy to use and handy to spread…

Really easy to use and handy to spread the cost.

August 31, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Katherine,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service! Happy shopping!

Rated 4 out of 5 stars

Choice

Clear pay allows me to purchase with a choice

August 31, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

So great to hear, thank you! We’re super happy you are loving our services!

Rated 5 out of 5 stars

Great service

Simple and straightforward app, great customer service and will highly recommend to friends and family.

Payments are taken weekly and there’s plenty of reminders before the payment.

August 31, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi G Mills,

Glad to hear you are loving the new way to pay! Amazing to hear how much you’re enjoying our Buy Now, Pay Later service!

Happy shopping!

Rated 1 out of 5 stars

Absolutely disgusted with clearpay…

Absolutely disgusted with clearpay after being a loyal customer paying on time and before. I had an 2,000 credit. I paid early one day for my credit to be put at zero i been a loyal customer for years. I will never use clearpay again or recommend. I pay all my bills on time. So there is no reason for this.

August 27, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Sheryl,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Rated 1 out of 5 stars

Poor customer service.

I got into a little bit of trouble and asked Clearpay to put a hold on my account so I could take a break from the payments; they agreed. They asked me to set up a payment plan, so I filled out the income and expenditure form and set up the plan. They took my payment, and they also handed my account to debt collectors at the same time as collecting the money from me. What a sly thing to do.
UPDATE 01/09/26:
Clearpay have confirmed to me that, even though they handed my account to a recovery team who are taking payments from me, they will not cancel my current payment plan already in place with Clearpay, and they will also be taking payments. Disgraceful.

August 30, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Robert,

We really want to help you out with this. Can you get in touch with us directly please?
You can send us a message by using your Clearpay app.

Once you've logged in, you can tap on the 'support' icon located in the "My Clearpay" section.

Rated 5 out of 5 stars

Easy to use and keeps you informed

Easy to use and keeps you informed

August 30, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Eileen,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

It was so easy to set up and use for my…

It was so easy to set up and use for my first time ,i really needed a washer bur didnt have enough out right to buy one so i deciced to use clear pay thanku

August 2, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi there,

So great to hear, thank you for sharing. 😊❤️

Happy shopping!🛍️

Rated 5 out of 5 stars

Can be used for groceries as well

Clearpay is so easy to use and the pay in 4 (2 weeks between each payment) is a bonus, the fact that it can be used for groceries as well is excellent
Clearpay has interest free payments and has helped me and my family many times

August 30, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Antony,

Thank you for taking the time to write such an incredible review.

We are so glad to hear that you are happy with our services! Thank you for your positive feedback and on-going support!

Happy shopping!

Rated 5 out of 5 stars

Just love the site

Just love the site. Flexibility is brilliant as cant always pay for large purchases in one so it makes it much more palliatable than taking the one big hit. Another bonus is more and more companies are coming forward to allow this flexibility through clearpay.

August 30, 2026
Unprompted review
Clearpay UK logo

Reply from Clearpay UK

Hi Shaun,

So great to hear, thank you!

We’re super happy you are loving our services!

Happy shopping!

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