Romel answered my licensing concerns with Sophos. He explained what I needed to do and then went above what was required to ensure that auto renewal of an old license would not happen. Should be more... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The company charged me for Win Zip software that I didn't need. They took twice the previous subscription amount from the last years cost. I told them I didn't want the software, that they took t... See more
Misunderstanding led to them taking an autopayment renewal that I never meant to authorize. When I called it to their attention, they fixed the problem and refunded the $147 quickly, wihout complain... See more
Dear Mr. Julius C., Thanks very much for the prompt action/extraordinary service; as an 81 yr. old, widower, military veteran, I always Hope for uncomplicated/timely results, but do Not get them... See more
Company details
Written by the company
Cleverbridge is the all-in-one ecommerce platform for global subscription businesses. As a merchant of record (MoR), we consolidate the essential components of an ecommerce solution — including payments, subscription management, tax/VAT handling, fraud prevention, and regulatory compliance — to help businesses offload operational work and automate digital transactions throughout the customer lifecycle. Since 2005, leading B2B and B2C technology companies across industries have trusted Cleverbridge to seamlessly acquire, expand, and retain customers in more than 240 countries and territories globally. See a charge you don't recognize? Want a receipt or further assistance? Please get in touch with our team via https://support.cleverbridge.com/hc/en-us
Contact info
Tunisstraße 19-23, 50667 , Cologne , Germany
- https://support.cleverbridge.com/
- www.cleverbridge.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service :)
November 19, 2025
Unprompted review
Prompt and efficient support service
Prompt and efficient support service
Very happy to have my installation problem solved so quickly.
Thank you.
November 15, 2025
Unprompted review
Disappointing: Cleverbridge Support Goes Silent After Launch
We deeply regret the poor support experience with Cleverbridge. Since our collaboration went live, their support team has completely stopped responding to our inquiries.
This lack of follow-up has caused significant inconvenience to our workflow, as we’ve been unable to resolve post-launch issues in a timely manner. Reliable post-launch support is critical for any business partnership, and Cleverbridge’s unresponsiveness is highly disappointing.
We cannot recommend their services to others due to this frustrating lack of support.
November 14, 2025
Unprompted review
Reply from Cleverbridge
Hi Alyson,
We’re sorry to hear about your experience. This is not the level of support we aim to provide. Our team should never go silent, especially after a launch, and we understand how disruptive that can be for your workflow.
We’d like to look into this immediately and make sure your open issues are resolved as quickly as possible.
If you’re open to it, please contact us by submitting a ticket at https://support.cleverbridge.com with any recent case details.
You can also request that your message be escalated directly to our leadership team — we’re ready to step in and help.
Thank you for bringing this to our attention. We appreciate the chance to make things right.
Warm regards,
Nina
The Cleverbridge Team
I had an issue that I couldn't figure out after purchase.
I had an issue that I couldn't figure out with a Cleverbridge partner that I had purchased. When I couldn't find the answer anywhere else I reached out to them about the order. Someone responded quickly and supplied links for me to find the answers I needed from the partner site. Support was amazing!
November 13, 2025
Unprompted review
Suzanna was responding to my email and…
Suzanna was responding to my email and resolve the issue. She was very professional and efficient. This days, it is rare quality each customer appreciate. Thank you.
November 10, 2025
Unprompted review
Cleverbridge was quite responsive
Cleverbridge was quite responsive to my messages, replying within a short time and with detail about they needed from me to help solve the issue.
November 11, 2025
Unprompted review
Prompt and helpful
I received a prompt response from Menandro with very clear communication in a helpful tone, and my issue was resolved quickly. Excellent experience!
November 11, 2025
Unprompted review
Problem fixing In Saturday evening
In Saturday evening, I had some problems with renewing my subscription of a software, I got quick support from the Cleverbridge Customer Support. The problem was solved really fast. Excellent work!
November 8, 2025
Unprompted review
Cleverbridge is reassurance online…
I've been ordering software from Cleverbridge for many years now. And I've yet to have a problem about anything. Ordering is easy. Downloading is easy. And even though they are not the owners of the software I downloaded, I've never had any problems with them. If I ever need support, it is provided swiftly and professionally.
November 3, 2025
Unprompted review
Reply from Cleverbridge
Hi Iness,
Thank you so much for sharing your feedback. We’re really sorry to hear that our service didn’t meet your expectations — we completely understand how frustrating that must have been.
We’d love the chance to learn more about your experience and see how we can make things right. You can reach out to our team directly, or leave your contact information on Trustpilot and we’ll personally get in touch. In the meantime, you can also explore helpful resources on our Help Center:
https://support.cleverbridge.com/hc/en-us
Your input is incredibly valuable to us, and we truly appreciate you giving us the opportunity to improve. We hope to turn this experience around for you.
Warm regards,
Nina
Cleverbridge Customer Support
Romel answered my licensing concerns…
Romel answered my licensing concerns with Sophos. He explained what I needed to do and then went above what was required to ensure that auto renewal of an old license would not happen. Should be more Support staff like Romel in companies that support licensing for 3 Party Software companies.
November 6, 2025
Unprompted review
Very customer focused
Very customer focused, thorough and efficient.
November 5, 2025
Unprompted review
Romel saw to all my needs
Romel saw to all my needs. Got my refund in a very short time.
November 2, 2025
Unprompted review
What an amazing customer service experience!
I’ve used CCleaner Professional for years. I had a laptop the was running sluggish so I decided to give it a try and it worked wonders.
I eventually purchased a new laptop and didn’t really pay attention to the fact that I still had the subscription on the old laptop.
I received an alert from PayPal stating that my subscription was renewed. I promptly contacted Cleverbridge and informed them of my situation. Within hours…like 3, I received a statement from PayPal stating that I received a refund from Cleverbridge. Shortly after I received a full statement from Alliah P. letting me know my refund was processed and my subscription cancelled along with a vey nice thank you statement for being a customer😳.
What an amazing experience!
I will definitely use their services in the future.
Conrad W.
October 31, 2025
Unprompted review
Got great support from Russel A
Got great support from Russel A. on a billing dispute. He almost immediately resolved my issue. Top notch service!
October 31, 2025
Unprompted review
Excellent Support Service Highly…
Excellent Support Service Highly Reccomend
October 30, 2025
Unprompted review
Worry free purchase
Worry free purchase. I bought the APFS for windows to access a USB drive I used with my macbook, but it did not work, I then realized the disk is formatted with old format and I actually need the HFS+ for Windows. I contacted the customer support and get my refund smoothly, I bought the HFS+ for Windows and it works really well! Really a pleasant experience.
October 17, 2025
Unprompted review
Great costumer service
Wasn’t aware that my subscription would automatically renew. I only became aware of this after the payment was already processed. Contacted costumer service and they not only immediately canceled my subscription, but also refunded my payment. Very much appreciated!
October 21, 2025
Unprompted review
Data breach
Received an email re personal data breach, with a support email address that doesn't work. Great job Cleverbridge!
October 16, 2025
Unprompted review
Reply from Cleverbridge
Dear Chloe,
Thank you so much for taking the time to share your feedback on Trustpilot. I completely understand the concern this situation may have caused, and I’m truly sorry for any worry or frustration it has brought.
To clarify, the incident was confined to a single manufacturer’s environment and was not a breach of the Cleverbridge platform. Our core systems and payment infrastructure were not affected, and no full card numbers, CVVs, or passwords were exposed.
If you received a notification and have any questions, please don’t hesitate to email the address provided in the notification, or provide your contact details via Trustpilot using the same email address that received the notification. We’re here to assist you directly and ensure all your concerns are addressed.
Thank you again for your patience and understanding.
Warm regards,
Nina
Cleverbridge Customer Support
Dear Romel,
Dear Romel,
Thank you so much for your prompt response. I truly appreciate your support in resolving the issue immediately — it was a great relief.
October 16, 2025
Unprompted review
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