Click4Assistance Reviews 

So far we have been very happy with the product and the service.

We have come across Click4Assistance when looking into adding live chat on our website. We have tried trial versions from more companies, but Click4Assiatance managed to persuade us to subscribe with them by providing the best assistance through the trial period. We really felt like a valuable client and I am happy to say that this continued even after we subscribed.

Nothing is too much trouble for the team behind this software. You do require a "can do" attitude to customise this software completely (and a bit of time) but the customer service team are there for you the whole time. With scheduled yet unintrusive follow up calls, you are completely supported.

An excellent service – The service we have received from Click4Assistance has been excellent, with frequent contact and support and always somebody on the end of the ’phone willing to help. The implementation of the system was quick and simple, following a free trial period which helped us get up to speed with the operational management of Live Chat. Now in place, our Customer Service Representatives enjoy the added variety to their role and overall feedback from our customers has been excellent

Click4Assistance have given us a great tool to get us new customers and for existing customers to get help if they require.

We have used Click4Assistance for about 2 years now for our online chat services. The support we get is very good and the team are very efficient. We recently upgraded to mobile friendly software (for free) and this was easy to install and we could change the design of the chat button to what we wanted on our new website. A great company!

The Click4Assistance software has provided our clients with additional communication method . The software is easy to use and we can always count on speedy response from both the support team and account manager.

The software is very good and allows 'live chats' to take place easily and effectively. The data that is collected and reports that can be produced are very helpful.

The overall service from Click4Assistance is excellent. They provided assistance and support throughout the trial period and continue to do so now that we have purchased the product.

Overall we have found that it is very good value for money.

As a national self storage provider we wanted to be able to communicate with our customers across the entire communications spectrum - including chat - this is where Click4Asssitance came in, easily integrating their systems into our website and providing our staff with intuitive software that works well to make chatting with our customers easy and fun. We have found this solution so useful we have now rolled it out across 3 of our websites and plan to expand our use of this technology. Ongoing updates and developments, such as embedded chat, are welcome and timely. Click4Assistance offer a reliable service and their people are both helpful and knowledgeable - long may that continue.

Click4Assistance is great value for money. It costs very little, works great with very little configuration and provides a service that users/customers find hugely valuable. The support is also excellent, with very friendly staff ring up regularly to check things are ok, and they seem genuinely keen to hear feedback on the service and how it could be improved.

We took the trial and approached it not knowing how it would take off. Firstly, was impressed by the take up of the chat service, but also the number of people who leave enquiries when we are offline. Backup from Click4Assistance was first class. Also, when the trial ended, they didn't hound us to sign up, but kept in touch. We signed up to the intermediate service and whilst not busy as such yet, we are getting quality enquiries. As we roll out our services to a new area soon, we will be taking on an extra licence to deal with enquiries for that website too. This company are highly recommended for their friendliness, professionalism and the fact the service delivers. The analytics are superb.

The best of its kind around, simple software and fantastic for customer experience.

We never had chat option on our website previously but so pleased we went for Click4Assistance. Fantastic follow up and knowledge of their products.

Would highly recommend!

Click4Assistance took the time to listen and understand our company culture and needs.

From there they were able to help us to implement live chat a solution that has allowed us to rapidly grow in the website.

Jill is always on the other end of the phone should we need assistance. Always assisting with time sensitive requests from the business, she has been great to work with for the 9 months I have been dealing with Click 4 Assistance.

Click4Assistance is an invaluable part of our marketing mix. Being able to answer our clients questions immediately is important as we work worldwide. I would recommend Click4Assistance to all.

Very helpful from day one. Easy to set up and use.
Compared to many other providers ,this is a local base company easily accessible via phone and email .
Friendly staff .very good customer service

We have worked with Jill and the team at Click4assistance for just over two years now, we use their services for our own company and also recommend them to any of our clients who are looking for live chat. They are really friendly, helpful and easy to deal with, and a great benefit to the service is that they are always on the end of the phone if we need assistance with setup, running of an account or reporting requirements. The system itself has a very user friendly interface with all the functionality happening behind the scenes. Would not hesitate to recommend them to anyone!

Product:

Click for assist on our website is great, our customers really do like to use it and the tracking tools are really useful, its good to be able to direct customers through our website as they use it using links.

Service:

Always excellent, someone is always able to pick up the phone and answer our questions instantly.

Great product and good service with intergration of the platform in to our site,