Click4Assistance Reviews 175

I’ve had a really positive experience using C4A. The level of support and assistance has been a real standout for me. From the start, the team were incredibly helpful in getting everything set up and running smoothly, which made what could have been a complicated process feel much more manageable.
What’s been just as valuable is the ongoing support. It hasn’t just stopped at the initial setup – they’ve been on hand to help fine tune things along the way, making sure the system works in the best way for our service. That flexibility and willingness to support beyond the basics has made a big difference.
Overall, the responsiveness, knowledge and approachable nature of the support team have been a huge positive, and it’s really enhanced our experience of using C4A.

I've found the team at C4A to be really helpful, and very responsive. We've required a lot of investigative help to tweak the bots and tailor them to our requirements, and Luke and Fraser have been very helpful. Debbie is efficient and nothing ever seems like too much hassle.

Long term user of C4A and its been a great tool to use and have been very happy with it.
The support is excellent and I would highly recommend.

Good tool, bit of an outdated desktop app but still functioned well, nice ability to also have a chatbot but we never got round to implementing that

Click4assistance provide excellent customer service; they have been responsive and helpful with our queries. Their pricing structure could have been clearer and there are some limitations to the functions on the back end which has meant that we have not been able to customize the chats to look exactly how we wanted. However, the software is easy to use and understand. There have also been no technical difficulties so far. Overall our experience with Click4assistance has been a positive.

We have been working with Click4Assistance since 2022 and I would highly recommend them to anyone. Their approach to customer service and partnership working is truly excellent. We use their chatbots, which allow us to configure as we go rather than waiting for a 'service ticket' to be responded to - a must in a busy & diverse CX environment. The team at C4A are also amazing and nothing is ever too much trouble - just excellent!

The customer support I have received from Fraser has been excellent. Quick and helpful responses, and my issue was resolved very quickly. Thank you!

I have recently joined a company that use Click4Assistance and have found the software simple to navigate and a great experience for our customers.
Scott is my contact and he is extremely responsive, helpful and enthusiastic about the product. I would definitely recommend!

Scott and Fraser from the C4A team have been great. Really responsive and supportive every time I have needed their help.
Solid customer service

Debbie and Fraser have been incredibly helpful setting up our Live Chat and making sure everything runs smoothly, especially setting up our WhatsApp even with all the issues.

Needed some tech support to fix an issue with integrating the live chat on our new website and Luke was excellent in helping us!

Working with Click4Assistance has been a pleasure. Debbie followed-up on our enquiry right away and quickly arranged a meeting with the team who were knowledgeable, able to understand our requirement and answer all our questions. Set-up has been simple and support on-hand when we have needed them. We're pleased we chose Click4Assistance and would recommend them.

Absolutely great dealing with Debbie, Fraser and the team. Set time for us within the 24h of initial enquiry, service personalised, quality of work superb, the chat bot is working amazing. Very happy!

Great service. Support was quick and efficient. Using their chatbot on my company website

Fraser Saunders is very supportive and helpful. They always fix any issues we face immediately. Great service!

The team have provided great communication and technical support when requested. Highly recommended!

We have been using Click4Assistance for over 5 years. It allowed us to create a customer engagement solution really easily with the ability to scale across multiple brands and sites over time. The team at C4A are extremely helpful and supportive to help you get the most out of the product. They are consistently innovative focusing on increasing the value of this solution.

The Click 4 Assist application has proven to be a highly helpful and supportive tool in our daily operations. Its interface is intuitive and user-friendly, making it easy to navigate and access the information we need. The platform is impressively stable, with minimal downtime or technical issues, which ensures consistent productivity.

One of the standout features is its informative dashboard, which provides clear insights and real-time updates that are crucial for decision-making. The support team behind the application is notably attentive and professional, always ready to assist with queries and provide timely solutions.

Overall, Click 4 Assist is a reliable and well-rounded solution that enhances our workflow and communication.

Scott Dixon in particular is very helpful and supportive.

We have been using the C4A live chat on our website for a few months now as a new way for our members to contact us. It's a good application and provides value for money. Additionally, the C4A business development manager, Ondre Sterling, has been very helpful in guiding us to choose the best plan for our needs. Their technical support and training processes are also straightforward and readily available. Overall, we are pleased with this solution so far.

Fantastic from start to finish. Always available when you need to speak to them regarding help or queries. Ondre is outstanding.