Click4Assistance Reviews 

Fantastic from start to finish. Always available when you need to speak to them regarding help or queries. Ondre is outstanding.

Really good service. Able to call and staff are always available and keen to help out, especially Ondre and Fraser - they are the best!

Well priced product, and diversifies how people can contact us. Always works well with no issues. 5 stars.

Been dealing with Jill for years who's been brilliant. Always on hand to answer my inane queries and always happy to hear our latest ideas for improvements. Scott, who has taken over from Jill, is very much cut from the same cloth and incredibly knowledgeable and helpful! Thanks to all as always

Booked a refresher meeting with my Account Manager. Very helpful session, advising me of options that I could utilise to enhance the visitor journey.

Click4Assistance's friendly team have been really helpful from the initial demo through to implementation and beyond. The chat software is very user friendly and now our teams wouldn't be without it. A big thanks to Jill and Fraser who's knowledge and prompt support have made the whole process so easy.

Good software. Easy to use alongside existing website.

Excellent staff who check in regularly in case we need any help.

This is a great addition to our website, even when we are not available for live chat we have found an increase in offline messages, The widget was easy to install and the software simple to use, great support from there friendly team - If you haven't got live chat then your missing out on potential leads!

Great experience of signing up & the support throughout the first 6 wks has been exceptional with help available instantly through live chat, e-mails responded to within a few hours and advice available on the phone when needed. Sara has given a really personal service throughout and has held our hands completely/supportively throughout the whole process. I’ve really appreciated all the help she’s given, she’s a massive asset to the company. We’re really enjoying using the live chat product – its straight forward, visually pleasing and we are seeing a steady stream of customers using the service with positive results. Thanks for all your support and we look forward to continuing to work with you.

Great product and brilliant support from Sara Guy throughout. After care support is brilliant too.

From start to finish click4assistance have been nothing but helpful and always available at the end of the phone. We found the free trial useful and now we have signed up to the service we are glad we did.
I have always been able to access help when I need it which is really reassuring over the telephone or via email.
Couldn't recommend enough

Service has been great and Sara has provided advice on how to improve the customer experience. The chat has proven successful and adds to the customer experience when looking on the website. Would recommend.

Amazing software. Extremely helpful, knowledgeable and quick to respond.
Sara has been so helpful.

This has been very easy to use and very usefull for our business. Its been very convenient for our customer's to get in touch with us and saved them a lot of time rather than being in que's over the phone or waiting on a reply for an email.
We have had a great experience with this this function and would highly recommend to other businesses.

We moved to Click4Assistance as we needed a chat widget that was fully accessible and the Click4Assistance once passed with flying colours. In fact, our website accessibility auditor said it was the best he'd seen in terms of accessibility.

The customer service team are also really pleased with it and find it really user friendly.

It was really easy to set and and the Click4Assistance team were very helpful and efficient.

I'd happily recommend Click4Assistance to others.

Good set up & called in to check if we needed anything.

Its an outstanding product, so simple to use yet so effective for our business. The training was 1st class, delivered in professional yet relatable way, and when we needed support it was immediate, informed and answered our questions immediately. Cannot recommend highly enough, only disappointment was that we did not order it a few years ago !

Having recently released Click4Assistance live chat software across a client website I can highly recommend the product. It is easy for visitors to your site to use and it is also easy to setup and integrate onto your website.

As soon as you purchase one of the packages you are also appointed an account manager who are very approachable should you have any queries.

Big thank you to Sara who has been very helpful and knowledgeable handling our account.

Both Jill and Fraser have been exceptional in helping us set up our new 'formbot'. As we deal with specialist insurance this has not been the easiest of tasks, however Fraser's patience and responsiveness to our many questions, and changes has been exceptional and we now have an new bot which has significantly reduced our traffic both over the phone and into our Admin Team. Many thanks to you both for all your hard work. Wholeheartedly recommend Click4Assistance to any prospective businesses looking for an online chat facility!

Very helpful account manager, Easy to use online chat and good after care

We were recommended Click4Assistance from another organisation when we were looking to implement a live chat platform onto our site. I contacted them and got a quick reply to arrange a demo which was helpful and informative.

We then did a free trial of the software which was simple to implement into our site and the help guidance was very useful which allowed us to setup some automated responses and setup the software to match our branding.

I trained staff how to use the platform who thought it was easy and simple to use and are comfortable using it.

Overall happy with the platform and the customer service received.