Everyone we've ever dealt with at Click4Assistance has been polite, hard working and diligent. No request is ever too much and they are always happy to support whenever needed. Particular credit to... See more
Company replied
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See what reviewers are saying
I've found the team at C4A to be really helpful, and very responsive. We've required a lot of investigative help to tweak the bots and tailor them to our requirements, and Luke and Fraser have been ve... See more
Company replied
Click4assistance provide excellent customer service; they have been responsive and helpful with our queries. Their pricing structure could have been clearer and there are some limitations to the funct... See more
Company replied
We have been using the C4A live chat on our website for a few months now as a new way for our members to contact us. It's a good application and provides value for money. Additionally, the C4A busines... See more
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Company details
Written by the company
For over 20 years, we have specialised in customer experience technologies, including Live Chat, Chatbots, and Omnichannel Messaging. Committed to global security standards and ISO 27001 certification, 100% of our technologies are designed, developed, stored, and supported in the UK. From the NHS, global insurers, and central and local governments to doctors' surgeries, online retailers, and B2B service providers, we support businesses of all sizes and stages in their mission to connect with their audience. Our service and support make getting started simple, building the perfect solution seamless, and connecting with your customers possible within hours. Discover how our innovative technology can transform your customer experience. Contact us today to get started.
Contact info
11 Lords Court, Cricketers Way, SS13 1SS, Basildon, United Kingdom
- 01268 524628
- theteam@click4assistance.co.uk
- www.click4assistance.co.uk
4.8
Excellent
176 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Click4Assistance
Live Chat has enabled us to add an additional tool to our support services and is proving to be a useful and valuable system.
The Click4Assistance team have been very helpful throughout the whole process from set up to ongoing system support. We find the system very reliable and user friendly.
June 10, 2019
Unprompted review
A good product and very helpful support…
A good product and very helpful support who were patient with us through the set up process. The chat interface and dashboard is easy and straight forward to use. Colleagues and users all seem happy with it and it offers another route of contact on our website.
January 30, 2019
Unprompted review
Click4assistance have been a great company to work with.
Click4assistance have been a great company to work with. Their customer support and after care has been fantastic. The team at Click4assistance are always happy to discuss and resolve any issue you may have and respond quickly and efficiently. They have a good understanding of customers individual needs and are happy to tailor their packages to suit those needs.
January 16, 2019
Unprompted review
Click4assistance were very detailed…
Click4assistance were very detailed with answering our initial enquiry.
I received regular calls during the trial period to make sure everything was working as we had hoped. I was assisted quickly when I wanted to adapt the design our customers would see in the live chat box from the friendly team. For what you get out of the software the price is great. I still receive calls to make sure I am happy with software after signing up which is great. It also suited us well as we didn't have to sign into a long rolling contract, would highly recommend
December 12, 2018
Unprompted review
Product straight forward to use
Product straight forward to use, good value and you get a good service.
December 11, 2018
Unprompted review
Great Service
This is a service that was easy to implement with great support provided. From the first weeks of use it has started to make a difference to the patient care we provide.
September 6, 2018
Unprompted review
Great user friendly platform with an…
Great user friendly platform with an excellent support team. Would recommend.
September 5, 2018
Unprompted review
Really helpful staff
Really helpful staff. Software is easy to use and a great addition to the website.
July 2, 2018
Unprompted review
Simple to use, easy to implement,
Simple to use and very easy to implement. Great support & excellent customer services for Click4Assistance.
June 14, 2018
Unprompted review
Really approachable and friendly staff…
Really approachable and friendly staff that communicate in a non techy way. Quick response times. Platform easy to use
June 13, 2018
Unprompted review
Very easy application to use and if you…
Very easy application to use and if you have a question , their customer service is great!
May 11, 2018
Unprompted review
Jill was a great help in training the…
Jill was a great help in training the team and is a very helpful point of contact. The system is straight forward and intuitive. All positive and would happily recommend.
May 11, 2018
Unprompted review
Click4Assistance is a great service and…
Click4Assistance is a great service and does everything we ask of it.
April 27, 2018
Unprompted review
The web chat function has allowed us to add another means of communication for our helpline.
The web chat function has allowed us to add another means of communication for our helpline.This means that very sick women can contact us without having to speak on the phone enabling them to get up to date information and support.
The system is easy and simple to use.
April 27, 2018
Unprompted review
Fantastic Product
Great on going support and I've found them to be very approachable
Highly Recommended!
April 25, 2018
Unprompted review
Easy to use and great for communicating…
Easy to use and great for communicating with customers
April 24, 2018
Unprompted review
Fantastic Products & Service
We currently use their Live Chat software which is fantastic. Their support is excellent they are always there when we need them. We deal primarily with Connor who is our account manager he has always been professional and helpful when dealing with our needs. Highly Recommended!
April 20, 2018
Unprompted review
Very useful customer support software
Very useful customer support software, which we have been using for a couple of years. We find this to be a very good way of supporting our customers interactively and the support we get from Click4Assist is very good too.
April 19, 2018
Unprompted review
Always on hand to provide advice when…
Always on hand to provide advice when needed. Never have any trouble using the services provided. Would highly recommend.
Connor has been our main point of contact and has been excellent.
April 17, 2018
Unprompted review
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