I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more
Company replied
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
Company replied
I don't remember much a out this company other than I didnt think the payments were very fair for the photos
Company replied
Company details
Written by the company
A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn
Contact info
United Kingdom
- support@clickasnap.com
- www.clickasnap.com
3.3
Average
657 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is not possible to make a profit…
It is not possible to make a profit without paying money. At the time of non-payment, 0.1 amount was said to be paid to a viewer, but it was not received.
July 9, 2024
Unprompted review
Reply from clickasnap
Hi Kaweesha,
We are sorry to hear that you are upset by the recent changes ClickAsnap has made regarding the ability to earn per view on free accounts. We understand your concerns and appreciate your feedback.
While we have updated our policies, we still offer a range of great features available to all our users, including free members. We want you to remain an integral part of our community and continue to enjoy the platform.
Please stay tuned for exciting updates, opportunities, and discounts. We are constantly working to enhance your experience and provide value to all our members.
Kind regards,
Katy Customer liaisons
I had been in ClickASnap for 1 year now…
I had been in ClickASnap for 1 year now and my experience is awesome. The paid view is greater than the rest of social media even their free membership.
For me this is a great place to share my work as photographer. Thank you clickASnap for helping photographers for the content they created.
I even invited the rest of my photographers friend to check this great website!
June 25, 2023
Unprompted review
Reply from clickasnap
Hi Gigi,
Thank you for your fantastic review! We're delighted to hear that you've had an awesome experience with ClickASnap over the past year and that you find our paid view model beneficial. It's wonderful to know that our platform has been a great place for you to share your work as a photographer. We appreciate your support and for inviting your photographer friends to join. Thank you for being a valued member of our community!
Kind reagrds
Katy Customer liaisons
ClickASnap's Customer Support is well beyond anything the rest of the industry can touch.
ClickASnap's Customer Support is well beyond Normal and Customary! Their degree of attention to my needs and interests was higher/deeper than any customer support attention I have ever received. I have worked with Ash and Sarah over the past year, and I feel to this day that both were dedicated to helping me resolve my situation beyond all other cares and concerns. That is an amazing achievement in communicating a "Customer Service Is Our Brand" link with the customer. ClickASnap's customer support is out of the park!
June 25, 2024
Unprompted review
Reply from clickasnap
Hi Jim,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Ash and Sarah provided you with exceptional customer support. Your kind words affirm our commitment to making our customer service great! We're delighted that we could assist you and appreciate your recognition of our efforts. Thank you for being a valued member of ClickASnap!
Kind regards
Katy Customer Liaisons
Not an impressive site
Not an impressive site, and definitely not worth the $70 it costs to join. Customer services doesn’t reply to emails, no ability to get a refund, no option to cancel, no ‘Delete’ button so you can’t even delete your account. (Why is that?) Upload a photo and you won’t get any views let alone any money, site design is poor, slow and clearly the company have little to no knowledge of photography, photographers or what this sector needs. Total garbage.
June 24, 2024
Unprompted review
Reply from clickasnap
Hello Mel,
Thank you for sharing your feedback. We're sorry to hear about your experience, and we’d like to address your concerns.
Firstly, there is absolutely no obligation to purchase a subscription. You can have a free account for as long as you need to ensure you are happy with the platform, its features, and how they work. For those interested in a subscription, we offer the flexibility of a monthly membership or an annual one, which can be cancelled anytime via your account settings page.
Please can you send us the requested information so that I can look into why you have not received a response from us as it's not normal for our support team to not reply.
Regarding earnings, we pay-out many users each day for the earnings generated by views and engagement. If you would like guidance on how to maximize your subscription benefits, our support team is here to help.
We strive to continuously improve our site and user experience. Your feedback about the site design and functionality is valuable, and we are committed to making necessary improvements.
You can contact our team at support@clickasnap.com
Kind regards
Katy Customer liaisons
Thanks for the money I earned
Thanks for the money I earned. It is great experience. I will go forward.
March 27, 2024
Unprompted review
Reply from clickasnap
Hi Vesna,
Thank you for leaving a review with us, Congratulations on a successful withdrawal. We wish you all the best with your ClickASnap journey!
Kind regards
Katy Customer Liaisons
GARBAGE "PLATFORM"
I signed up for clickasnap a little over a year ago thinking it might be fun and possibly make some money. Over this time period I made $.09 (and that's not a typo). I just received an automatic renewal for $60 and TRIED to CANCEL, but they don't give you that option, they do not reply to email requests, the info to do so on their "site" is buried in their info, and the "instructions" to do so are garbage, in that the tabs they say to look for and click on, do not exist. You have to upgrade to downgrade... It's a BS experience, and I would never recommend anyone pay for this.
June 20, 2024
Unprompted review
Reply from clickasnap
Hi Greg,
Thank you for your feedback. We appreciate your concerns and want to clarify a few points about our subscription process and pricing.
At ClickASnap, we clearly state in both our membership purchase information and payment summary that all subscriptions are purchased on an auto-renewal basis, either monthly or annually. The paid-per-view rate for Pro members is .9$, not $0.9 as you mentioned. We also offer a free account for as long as needed to ensure you are fully informed about what we offer.
We are sorry to hear about your experience and any inconvenience caused. For any assistance, please contact our support team at support@clickasnap.com. They are available to help and guide you through the cancellation process or any other concerns you may have.
Kind regards
Katy Customer Liaisons
Terrible site that is basically a money…
Terrible site that is basically a money grab for the owners of the site. They will renew your membership with no warning and without a single email to remind you that their weak site even exists
June 13, 2024
Unprompted review
Reply from clickasnap
Hi Ken,
Thank you for your feedback.
We’re sorry to hear that you’re unsatisfied with your experience. Please note that we offer a free membership upon sign-up, allowing you to fully explore and understand our platform before committing to a subscription. Upon subscribing, whether monthly or annually, you are informed of the auto-renewal process in both the subscription details and a payment summary. Additionally, your renewal date is always visible on your account settings page. We strive to provide transparency and ensure you are aware of all membership details. We encourage you to teach out to our support team where you can discuss the available options regarding your account. You can reach us here - support@clickasnap.com
Kind regards
Katy Customer Liaisons
I was a Clickasnap user from the very start
I was a Clickasnap user from the very start. The bad reviews etc. over the years were largely the result of some 'get rich quick' scheme that some little 'person' thought to have worked out how to make a quick dollar.
The reality was that there was money to be made, but the amount depended on the photo skills and the promotional skills of the user.
The site has come on in leaps and bounds, but in Feb 2024 there seems to have been an issue. The original designer of the site appears to have been displaced by other shareholders and the site to me has lost its way.
June 2024: Really don't bother .
Anything on Trustpilot is also a huge willy joke. Does anyone actually believe their crap?
June 14, 2024
Unprompted review
Reply from clickasnap
Hello Robert,
Thank you for sharing your thoughts and experiences with ClickASnap. While the review you have posted is not factually correct, we apologise for any dissatisfaction caused by the recent necessary changes.
That being said, we are wholeheartedly excited about the upcoming features and developments of the platform. We are paving the way for an all-inclusive community of like-minded individuals who enjoy photography.
Should you require any assistance at all, please reach out to our support team or join our Facebook discussion group for more details on what's to come and weekly updates. Your feedback is valuable to us, and we are committed to continuous improvement.
Kind regards,
Katy Customer Liaisons
I have been with clickasnap for over a…
I have been with clickasnap for over a year now. I'm falling in love with the platform that I find myself logging in several times a day. The sight is very friendly and easy to navigate. It's a very pleasant community of professional and amateurs photographers like myself. When I encounter a problem the clickasnap support team is quick to respond with reassurances and actions. It really is great! I can showcase my precious photographs of old and new. My payment is on time whenever I withdraw my earnings, and if there is an error the support team corrects it and this leaves me very satisfied. I thank you clickasap for allowing me to be part of your awesome platform and friendly community.
With grateful heart,
Joy
June 11, 2024
Unprompted review
Reply from clickasnap
Hi Joy,
Thank you for your wonderful review! We're thrilled to hear that you're enjoying ClickASnap and that you find our platform user-friendly and engaging. It's fantastic to know that our community and support team have made your experience pleasant and satisfying. We're glad to hear that your payments are timely and that any issues are promptly resolved. Thank you for being a valued member of our community and for sharing your beautiful photographs with us.
Kind regards
Katy Customer Liaisons
Beware of ClickASnap – Unfair Practices and Poor Treatment
I had a very negative experience with ClickASnap, leading me to advise against using their platform. After paying for a year's subscription, my account was unfairly banned and deleted under the pretext of "fraudulent views," a claim that was both surprising and unsubstantiated.
Attempts to get a refund were ignored, which compounds the frustration of being denied access to a service I paid for. The misleading information on their site and their readiness to dismiss users without valid justification are major red flags.
I strongly not recommend using ClickASnap. Their treatment of users and handling of disputes are unacceptable, and it seems unlikely that you will be treated fairly or compensated for your content.
May 17, 2024
Unprompted review
Reply from clickasnap
Hi Laurentiu
I am sorry to hear that you are unhappy with your recent experience on the platform. User experience and satisfaction is very important to us, however I'd like to address a few of your issues in order to clarify a few inaccuracies.
As you were made aware via our many email interactions, your payment withdrawal requests were denied due to multiple violations of our Terms of Service. We use sophisticated software in order to detect fraudulent activity. We have full confidence in our systems and policies; which are designed to protect genuine users, and the viability of the platform in general, from anyone seeking to defraud our PPV model. Furthermore, your claims that ClickASnap deleted and banned your account are untrue, as evidenced by our email correspondence. Your account was never banned by ClickASnap. Your subscription was cancelled by yourself, via your payment provider, and your account was then deleted upon your request. Regarding your claim that our platform is misleading - I can confirm that all information regarding PPV benefits, A.I policy, and Terms of Service are accurately represented on the website, as was demonstrated to you via email using screenshots, along with links to our Terms of service and policies; all of which are freely available to users at the point of purchase. Lastly, your requests for a refund were not ignored, however they were denied as a result of your repeated violations of our terms of service.
We are sorry you did not enjoy your experience with us, however our priority will always be to protect the integrity of the platform and to invest in our genuine and committed members.
Kind regards
Katy Customer Liaisons
ClickASnap is my favorite site
Your site is wonderful! It allows all people to take pictures and share with many people. Without being a professional photographer, I can take pictures of my favorite places, flowers and everything that is currently important and fun for me!
May 15, 2024
Unprompted review
Reply from clickasnap
Hi Емилия,
Thank you for taking the the time to share your feedback.
We are really pleased to hear that you are enjoying ClickASnap! We have so many more exciting things planned for the future of the platform including updates and new features so be sure to keep an eye on your notifications for news of this.
Don't forget that our support portal is always open should you need any further guidance or support with your ClickASnap journey.
Kind regards
Katy
Customer Liaisons
Great app to connect with photographers
I have been using the clickasnap app for a few months now and enjoy being able to share my photography daily and hear the thoughts / feedback of other clickasnap photographers.
I have a particular interest in sunsets / sunrises and have been able to upload my entire album which is all stored in one place for others to enjoy, whilst enjoying the benefit of making some extra income all for doing what I love.
May 15, 2024
Unprompted review
Reply from clickasnap
Hi Femi,
We appreciate your feedback and are thrilled that you’re enjoying the platform. Stay tuned for some exciting updates from ClickASnap, which are coming your way very soon.
Kind regards
Katy
Customer liaisons
Great platform for anyone interesting…
Great platform for anyone interesting in photography!
A great way to share your photographs with other like minded users.
Have had a few teething problems with my account but the support team are always on hand to help and very responsive.
Enjoy viewing the photo of the day as it is always varied and has a different photographer featured which is a great way to get exposure.
Reccomend!
May 15, 2024
Unprompted review
Reply from clickasnap
Hello,
Thank you for your feedback! We're delighted to hear that you're enjoying the platform. ClickASnap has some exciting updates planned, which will be released soon. Keep an eye on your notifications for the latest updates!
Kind regards
Katy Customer Liaisons
A nice community of users
It is a nice platform with an even more nice community behind it.
May 14, 2024
Unprompted review
Reply from clickasnap
Hi Hobo Raven.
We're really pleased to hear you are enjoying the platform!
Keep an eye on your notifications for some exciting updates due to be released really soon that we think you will love.
Kind regards
Katy
Customer liaisons
I am trying to log in my account
I am trying to log in my account, the email in the account is no longer available because it was hacked therefore blocked.I have tried to contact ClickaSnap and no answer is awful all my photos still there and is probably some body is making money off from the account and ClickaSnap simply won't answer to me
May 12, 2024
Unprompted review
Reply from clickasnap
Hi Marta,
I'm really sorry to hear what has happened regarding your email account. I can assure you that we strive to take care of all of our members and their accounts, please can you provide the requested information that I can ensure a member of our support team reaches out to you as soon as possible and get your details updates so you can continue your ClickASnap journey.
Kind regards
Katy
Customer liaisons
I signed up for a free account with the…
I signed up for a free account with the aim to explore the platform. A lot of bugs, bots and terrible images of people’s dinner. There doesn’t appear to be any method to downgrade your account and there is also no option to delete your account. Not ideal qualities of a platform that claims to prioritise the photographer. Would not recommend joining
May 13, 2024
Unprompted review
Reply from clickasnap
Hi Bella,
I'm sorry to hear you haven't had a positive experience with us so far.
As mentioned, you have a free account, so you won't be offered any option to 'downgrade', however, should you ever upgrade our FAQ's answer many questions on how managing your subscription works. This includes instructions on how to downgrade from a higher membership level as well as how to delete your account. You can check this out here : https://blog.clickasnap.com/
I'm sorry to hear you've experienced some bugs on your account. Our support team are always on hand to help, and should you ever have any issue we recommend getting in touch with them, so we can help to resolve it.
We believe that art is subjective, and everyone has to start somewhere, but we understand that everyone has their own tastes and will want to be shown the photos they love! Our brand new explore and feed pages are due to be released this week, which will ensure the best of our photos are highlighted across our platform for you to discover.
Kind regards
Katy
Customer Liaisons
don't waste your time on clicksnap
don't waste your time, don't waste your money investing in clicksnap, they will pay you first time and then they will decline you for many reasons,
May 13, 2024
Unprompted review
Reply from clickasnap
Hi Christina,
Congratulations on a successful first withdrawal! As you are aware, all withdrawal requests are subject to review. This process ensures adherence to our paid-per-view policy, including but not limited to avoiding fraudulent views and uploading only your own images. This measure is in place to prevent exploitation of the paid-per-view feature, ensuring it remains available to genuine users. Please reach out to our support team at support@clickasnap.com who will be able to advise on why your latest withdrawal request was declined.
Kind regards
Katy Customer liaisons
Love click a snap
Love click a snap. Super easy to use. And wonderful photos to enjoy. Thumbs up from me!
May 1, 2024
Unprompted review
Great for all levels of photographer
I'm a big fan of this platform, especially as it gives so much support to professional and amateur/hobby photographers compared to other platforms.
I've also had a good experience with the support team after having a couple of initial queries - very responsive and gave me the confidence to use the platform.
Be warned, you can easily spend lots of time scrolling through some beautiful images! Looking forward to seeing how this platform grows.
May 1, 2024
Unprompted review
Reply from clickasnap
Hi Ryan,
Thank you for your feed back, We're pleased to hear you are enjoying your ClcikASnap journey so far.
We have lots of exciting things coming up so be sure to keep an eye on your notifications panel for updates!
Kind regards
Katy
Customer liaisons
Great idea and a really easy to use…
Great idea and a really easy to use platform! Customer service has been really helpful whenever I’ve got in touch with them too. Ignore the negative reviews - they clearly don’t understand how to use this platform!
May 2, 2024
Unprompted review
Reply from clickasnap
Hi Helen,
Thank you so much for your feedback.
We are pleased to hear that you are enjoying the platform! we wish you all the success with your ClickASnap journey.
Kind regards
Katy
Customer Liaisons
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