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clickasnap Reviews 657

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, most reviewers were somewhat happy with their experience overall. Many people appreciate the platform as a place to post photos and enjoy the community aspect. Some users find the site easy to use and are happy about the possibility of earning money from their photos. The sign-in process is generally considered straightforward, and some are still learning and expanding their horizons with the program. However, some customers express dissatisfaction with the website's functionality, citing issues with photo uploads, tags, and titles. There are significant concerns regarding payment and subscriptions, with some reviewers reporting unexpected recurring charges and difficulties obtaining refunds for unused services. Other people also felt that the payouts are low and that the site has declined over time with poor updates and broken promises.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with some praising it as a great site for viewing... See more

User experience

Clients share ambiguous opinions on user experience, with some reviewers finding the app very easy to... See more

Payment

Customers had negative experiences with payment, citing unauthorized charges and difficulties with recurring... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with some finding membership prices... See more

Social media

People report ambiguous experiences with social media, with some finding it a warm and nice community for... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more

Company replied

Rated 3 out of 5 stars

No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more

Company replied

Rated 3 out of 5 stars

I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.

Company replied

Rated 3 out of 5 stars

I don't remember much a out this company other than I didnt think the payments were very fair for the photos

Company replied


Company details

  1. Photographer
  2. Advertising Photographer

Written by the company

A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn


Contact info

3.3

Average

TrustScore 3.5 out of 5

657 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very good experience in the first months of joining ClickASnap

Hi, good day to all!

I am still a new subscriber to ClickASnap and so far, my experience is very good.

I like the idea of sharing wonderful works and thoughts between photographers and artists of different levels of expertise, backgrounds and profiles.

I can feel the warm welcome, respect and support of the other members here and some are even giving guide or tips on how to make my work better, which I personally appreciate.

Regarding the technical support team, they are responsive, polite and quick to take actions.

As I have mentioned, I am still new to the group but so far, I have very good experience.

I hope for the best to come to me and to everyone in this group and that ClickASnap may get better and stronger each coming day.

August 27, 2024
Unprompted review
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Reply from clickasnap

Hi Dave,

Thank you for your lovely feedback! I am pleased to hear you have been enjoying ClickASnap.

Kind regards,

Katy,
Customer Care Team

Rated 5 out of 5 stars

Best website for monetization out there!

I found the advert on social media a while back and became curious about how it works. The website is very easy to use, and while it might seem strange to pay for a subscription to get paid back, the cost is quite low compared to how much you can earn if your photos are of good quality (posting a blurry pic of your cat in your house won't earn you much, so don't complain). Customer service is helpful and provides clear explanations on how to resolve any issues you may encounter. I’ve always received my payments on PayPal on time without any delays, so I believe this is one of the best websites for monetization out there.

August 26, 2024
Unprompted review
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Reply from clickasnap

Hi Stefano,

Thank you for your lovely feedback! I am pleased to hear you have been enjoying ClickASnap.

Kind regards,

Katy,
Customer Care Team

Rated 1 out of 5 stars

No stars

I am out $160. Tried this platform for a number of months and racked up just a few dollars in revenue, which I could not receive because it didn't meet the minimum for payout.
I followed the optimization instructions closely and tagged my photos properly, including lengthy descriptions for each. It takes a while to write all that content!
A reminder a week or so prior to the automatic deduction for the annual renewal would be helpful as it is quite a shock to have that amount deducted from your bank account unexpectedly.
They do not provide refunds for this.
Horrible way to do business.

August 23, 2024
Unprompted review
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Reply from clickasnap

Hi Kat,

I'm sorry to hear you didn't get as much out of you ClickASnap account as you were hoping for!

There's a great community of photographers on our website which are ready and raring to offer tips and feedback - I hope you continue with us to see what you can make of it this coming year.

With regards to your renewal, I'm sorry to hear you weren't expecting this. We do make sure this is absolutely clear at point of purchase, confirming the amount will be billed automatically each month or year. Our FAQ's also outline this, as does it confirm this within your account settings (and is covered off in our TOS).

We do feel we are as transparent as possible with ensuring our members are well informed from the very beginning of the process through to the end, however, we thank you for your feedback on this!

Kind regards,

Katy,
Customer Care Team

Rated 2 out of 5 stars

They answered my email

August 23, 2024
Unprompted review
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Reply from clickasnap

Hi Azamnft,

I am so sorry to hear you are experiencing issues and do not feel as though you are receiving support for this!

We don't currently have any support tickets which haven't been responded to, so I've requested a bit more information from your via Trust Pilot, so I can hopefully locate your account and get one of our support team to reach out to you directly.

Please be assured we will help you resolve any concerns you may have!

Kind regards,

Katy
Customer Care Team

Rated 4 out of 5 stars

My first year with CAS

When I first signed up to CAS, I am embarrassed to admit, but I misunderstood the paid per view amount but that didn't stop me from building a portfolio. In the past year, I've been able to add a new lens with my view payout and sold a few prints. For me, this is a success that I've dreamt of since I was a teenager. I love the community and have met lifelong connections. I enjoy learning about new techniques and editing styles and our Click a Snap community offers both! There are features similiar to other photo sites, but they don't pay you for views, that is just one thing that sets CAS apart from the rest; community is first. It's grown into an art and photography site/community and I like it; as I see myself as more of an artist than photographer, and love that CAS platform, welcomes both. I love the convenience of the app new app. It helps me out a lot, and so convenient, I enjoyed being a beta tester. There is also a facebook group for CAS users that helps with the site updates, concerns and info. Have had great customer experience, timely payments and such with questions too. I've watched the CAS team grow, they are also CAS users so I trust their work behind the scenes since it benefits them too! I give 4 stars overall because there is no 4.5!

August 21, 2024
Unprompted review
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Reply from clickasnap

Hi Vicki,

Thank you for taking to the time to let us know what your experience with us has been like!

We're pleased to have you a part of the ClickASnap Community!

Kind regards,

Katy
Customer Care Team

Rated 1 out of 5 stars

Fraud site

Fraud site . This site will waste your time.

August 20, 2024
Unprompted review
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Reply from clickasnap

Hi Sheikh

Thank you for sharing your feedback, and we are genuinely sorry to hear that you feel this way. We want to assure you that ClickASnap is not a scam. We take our responsibilities seriously, especially when it comes to protecting the integrity of our platform and the community’s experience.

In some cases, payment requests may be declined, or accounts may be banned if our Terms and Conditions or Paid Per View policy have been breached. These measures are in place to maintain a fair and trustworthy environment for all our members.

We value your concerns and want to assist you in resolving any issues. Please provide us with the necessary details as requested so that a member of our support team can reach out to you directly. We are here to help and ensure that your experience with us is a positive one.

Kind regards

Katy Customer Liaisons

Rated 1 out of 5 stars

Totally Scam

I had purchase pro membership in my 3 accounts in total. Everytime I made the payment request, they banned my id. When I contact with them, they said that the action was mistake. But they ceased my membership and also not refunded my money. They are doing scam and behave like they are not doing anything. Here I don't mention my account details and they are replying that I had violated their rules and I am no longer interested. How funny scammer.

August 20, 2024
Unprompted review
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Reply from clickasnap

Hi AR,

We're sorry to hear about your frustration, but we'd like to clarify the situation. Your three accounts were banned due to violations of our terms of service, specifically for attempting to manipulate the system and exploit the pay-per-view benefit. We received many reports of your account and its activity from members of the community and as this is a serious breach that resulted in the bans on your accounts.

Our support team reached out to you to discuss this matter further, but your last response was, "no longer interested," which made it difficult for us to continue the conversation. We're still open to resolving any issues related to your memberships, and we encourage you to get back in touch if you would like to discuss this further.

Kind regards

Katy

Customer Care Team

Rated 3 out of 5 stars

Not Much Reward for Quality Images

I am new to the ClickASnap community and there are some things I like about the site, but it could be so much more. I like that the concept is very different in terms of most photo sites but from what I see the site has very little incentive to award quality. Yes, a quality photo might get more views but since those payouts are so minimal it is not enough incentive. Because there is no favoring of superior images the feed “Explore” even though broken into categories is a photo feed of many poor to marginal images that must be combed through to find the good ones. It seems to reward quantity of posted images rather than quality. I think there needs to be some algorithm to separate out the quality images that are well received. This would make ClickASnap a more interesting site to look at while giving positive feedback to the worthy images.

August 18, 2024
Unprompted review
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Reply from clickasnap

Hi Jon,

Thank you for sharing your feedback with us and for being a part of the ClickASnap community! We’re on a mission to encourage and showcase high-quality imagery on our platform, and we truly value the insight you've provided.

We understand your concerns about the balance between quality and quantity in our feeds. Our goal is to create a space where both seasoned photographers and enthusiastic amateurs can share their work, learn, and grow together. We believe that by fostering a community that is inclusive, we can help emerging photographers improve and find their style, while also giving more visibility to outstanding images.

We’re committed to making ClickASnap a more engaging and rewarding experience for all our users, and your feedback plays a crucial role in that process.

Thank you again for your thoughtful review, and we hope you continue to enjoy being part of our community.

Kind regards

Katy Customer liaisons

Rated 1 out of 5 stars

Terrible company policy

Terrible! Do not sign up for this. If you sign up they will automatically charge you and then if you happen to forget about canceling and the next year when they charge you again, they will not refund your money even if you advise them 1 day after they charged your account. I have never had a company do that before, ever!

August 18, 2024
Unprompted review
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Reply from clickasnap

Hi Sharon,

Thank you for reaching out. We’re sorry to hear that you forgot to cancel your subscription. As with many companies, our subscriptions are purchased on an auto-renewal basis, and we do not offer refunds for late cancellations. This is clearly stated in our refund policy and terms of service, which you agreed to at the time of purchase.

That said, we understand that these things can happen. If you could please provide the requested information, we’ll have a member of our team reach out to you as soon as possible to discuss this further.

Kind regards

Katy Customer Liaisons

Rated 4 out of 5 stars

Your Shop Start Up Issues

I caused issues while setting up my Shop. So I had to seek out help via email instead of faq’s. Back and forth emails like talking to a robot. I was forced to get pushy to actually work with a human. Emails were signed off by “Alice” giving me hope this was an actual person. But many times it was a robot script. Alice started to write like a person talking to me, then I was getting somewhere. Results, she said my shop was now deleted so I can start over again in about a week. I haven’t tried yet because it hasn’t been a week yet. Hopefully I’ll be able to get my Shop running smoothly. Thanks for Alice’s help.

July 25, 2024
Unprompted review
Rated 1 out of 5 stars

Review made based on the commercials…

Review made based on the commercials from your affiliate @Nigel Lavers about earning 0.25$ pr view of your photos with a free account.

But as seen in the reviews here on Trustpilot that's not the whole Truth.

Many here claim that they don't get what was promised and that it's not free to sign up an account.

No, you have to sign a premium account to get the high output which is a massive misleading information.

Could you please explain that?

August 5, 2024
Unprompted review
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Reply from clickasnap

Hi Lasse,

Thank you for your feedback. We would like to clarify that the individual you mentioned, is not an affiliate of ClickASnap, and we have no record of this name associated with our platform. We apologise for any misinformation you may have received from someone falsely claiming to represent ClickASnap.

It is indeed free to sign up for an account on ClickASnap, where you can upload your images and become part of our community. However, some features, such as the paid-per-view benefit, are exclusive to paid membership holders. We strive to provide clear and transparent information regarding our membership tiers and the benefits associated with each.

For detailed information about our memberships and their respective features, please visit our website here https://www.clickasnap.com/explore If you have any further questions or need additional guidance, we encourage you to contact our support team at support@clickasnap.com, who will be more than happy to assist you.

Kind regards

Katy Customer liaisons

Rated 1 out of 5 stars

Totally Scam.

Totally Scam.
They declined my payment for no reason, they are not responding on my tickets on Email, i made a case in the court because they steal the subscription cost

July 25, 2024
Unprompted review
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Reply from clickasnap

Dear Hussein.

Thank you for your feedback, we're sorry to hear your withdrawal request was declined. As per our Terms of Service and Paid Per View policy, which you agree to adhere to upon account creation, each payment request is subject to review to ensure all aspects of the terms and conditions and Paid Per View policy have been followed. In cases where there is a breach, such as fraudulent views or stolen imagery, we are unable to approve payment requests. Protecting the Paid Per View benefit from exploitation is paramount to us to ensure it remains available to genuine users of the platform. In extreme cases of breaches, and as per our policies, we will ban accounts.

Please provide the requested information so that I can have a member of the support team reach out to you to explain why your payment request was declined and offer the necessary support for your account.

Kind regards

Katy Customer Liaisons

Rated 1 out of 5 stars

Signed up today after seeing an ad

Signed up today after seeing an ad. Glad I scouted around a bit before actually paying for an account. No where could I find a means of deleting my account or, if I had signed up for a paid account, could I see any means of changing my subscription level. I also had a look at the app and it appears signing up for a paid account through the app is far more expensive than signing up via the website. Also, be warned, when you click the ‘take me to payment’ button it actually instantly tries to take payment from you. All in all, pretty garbage and i would avoid

July 25, 2024
Unprompted review
Rated 2 out of 5 stars

Not worthy

I’ve tried this site/app, influenced by the many ads I’ve seen and they’re basically false. One of the first things you see while browsing on their homepage is the fact that you’ll get paid 0.40cents per view and all you have to do is simply sign up and start uploading. All good right? Well from the 9th of July they removed the possibility for free accounts to earn from uploads, saying that in order to earn per view, you need to subscribe to one of their plans. Nothing too shocking, even if in contrast with what’s reported in their ads. The cost of the most basic plan is not even that high (like 20$ per year), but the disturbing thing is the fact that even subscribing to the most expensive plan, you’ll only be able to earn 0.09 cents per views. So while in their ads, you’ll only need about 38 views to earn 15$, in reality you need at least 200.

July 21, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible

Horrible. Do not give your money to this platform. Their pay-per-view claim is dishonest and so convoluted that you will never make a sizable about of money from them. They will however make money off of you if you pay their subscription cost. And it is impossible to cancel your subscription. As well, they and anyone viewing the platform have access to your photos and there’s no way to tell how many people ACTUALLY view and download or screenshot your photos. This company is a scam. They get away with what they’re doing by their lengthy and convoluted agreement you click on. DO NOT USE THIS PLATFORM.

July 18, 2024
Unprompted review
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Reply from clickasnap

Hi Heather,

Thank you for sharing your concerns. I want to provide some clarity around your experience to ensure you are treated fairly and in line with our Terms of Service as per the communication you have been receiving from our support staff.

Upon investigation, I can confirm that you did sign up for a subscription on an auto-billing basis, and this was clearly communicated at the point of purchase. As per your request, your subscription has been cancelled and is no longer set to auto-renew. This action was taken promptly upon your contact with us, and no further payments are due.

Your current subscription will remain active until the end of the paid period, ensuring you can access and use the service you purchased.

I also want to address your concerns about the pay-outs. There is absolutely no dishonesty in the amount we pay per paid view; we pay-out exactly what is advertised, depending on the membership you hold. However there is a certain amount of engagement required to ensure you are going to get the most from your membership and we have a YouTube channel packed full of tips and tutorials to help you with this.

Furthermore, regarding your claims of not being able to track when your images are being seen, you can head to your uploads page to view the individual statistics of likes, views, comments, and earnings.

Additionally, we offer anti-right-click protection to help safeguard your images. However, as with all social media sites, this only mitigates the risk, and anything downloaded this way will not be of good resolution. We always advise adding a watermark to your images for extra protection.

I apologise for any frustration you may have experienced and hope this clarifies the situation, I will ensure a member of the support team reach out to you with some links and resources ensure you can reap the full benefits of your subscription with us,

Kind regards,

Katy Customer Liaisons

Rated 1 out of 5 stars

No Support

Update: Refund received and the account has been deleted.

I registered a while ago with the intention of upgrading at a later date. On 15th July I upgraded to Seller and paid £40 for the pleasure. Having watched the videos I uploaded 10 images that for some reason didn't appear. I rewatched the videos and couldn't see that I'd done anything wrong for them not to show. I deleted what I'd done and tried again with 1 image. Same thing! I also noticed that what I thought I'd deleted was showing. I could see the album name and how many photograpsh were in the album. No images, just text.

I messaged Support and received a response same day saying they'd deleted what I'd done and if I uploaded again it would be fixed. I logged on, nothing had been deleted, I uploaded, nothing worked. I replied to Support to let them know, no reply! I tried to open the shop link, it didn't work. I emailed Support, again no reply.

I am now at a loss as to what you are supposed to do when Support doesn't work, the site doesn't work, nor does the app. In addition to this you can't contact them through social media and any email addresses you find bounce.

July 15, 2024
Unprompted review
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Reply from clickasnap

Hi Karen,


Thank you for your feedback. I am sorry to here of your experience. I’d like to get this issue looked into and have your account problems resolved as soon as possible. Please provide the requested information.


Kind regards

Katy Customer Liaisons




Rated 1 out of 5 stars

Worst kind of companies that you want…

Worst kind of companies that you want to try out. I have had numerous emails between us to try and resolve the issue that an upgrade wasn't done and only one month subscription should've been deducted. No they have deducted a whole year and cancelled my subscription. Please do not do business with them. It seems they are only in it to get your money.

No they didn't reach out to me again. Your response is only to win over the public's response. If you really cared about your company my star would not still be 1 right now. You are not interested in resolving the issue. You have my money and don't care about your customers.

July 5, 2024
Unprompted review
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Reply from clickasnap

Hi Quintin,

We appreciate your feedback and apologise for the confusion surrounding your subscription.

A customer service manager has reached out to you via support to further assist with resolving this issue. They are working diligently to understand the situation fully and to find a solution that addresses your concerns.

Kind Regards

Katy Customer liaisons

Rated 1 out of 5 stars

Without the original ethos, what is the point?

Pro account holder since 2016. Holder of a small number of shares.

When casually asked on forum and the FB advice and discussion page by the site's founder throughout the years, I had granted permission for him to use my photos to promote the site for free. No contracts, no stipulations.

Since the ethos of the site was respect for the intellectual property of the users and no data collection or sale beyond what was legally required, I wanted to promote the site because I strongly agreed with those things. And, after a few years of seeing how the founder conducted himself and ran the site, I trusted that, should I say "permission revoked", they would be removed ASAP. (Legally, "with haste" is the standard in such things per US copyright law/rules/regulations should it come to lawyers.) And if I got a few more pennies in views at the same time? Win-win-win.

In February of this year, 2024, when users were notified of the firing of the site's founder, I revoked the permissions I had granted regarding use of my images because I was alarmed that the ethos would not remain the same.

After some back and forth, during which most of my images remained in use by the site, I issued a limited DMCA. To the site, not to the site's social media pages where my images were in use - because I am a shareholder and was still hoping for the best and didn't want them to get a strike from those companies.

They hired a lawyer to try to convince me that I had no right to revoke my permissions - that the few images they had removed from use were done in good faith and as good business practice.

After some back and forth between myself and the lawyer, my images are no longer in use by them ... to the best of my knowledge.

A site whose ethos is supposedly based on respect for the intellectual property rights of the user hired a lawyer to contest their continued use of my images after I had revoked my permission for them to do so.

As for the other part of that ethos regarding data collection on the users? Well, it turns out that "someone" had changed the terms and conditions back in July of 2023 so that they now collect data and can store and sell it for up to 6 years after you stop using the site. (At least if my reading of them is correct.)

I had received no notice of such a major change in the terms and conditions. And given that the data collection issue had been a part of nearly every interview the founder had given in the years since he started the site, I think such a change should have occasioned an e-mail to every single user and not just an on-site update or pop-up window which many would ignore - assuming that foundational part of the site's ethos would not be changed without a formal announcement everywhere that such a thing could be announced including a mass e-mail to all users.

I asked the founder directly if he had approved this change. He said he did not and that he should have been informed of it at the time but had not been.

If I could give them negative stars I would.
____________________________________

March 9, 2024
Unprompted review

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