I don't have anymore issues with ClickAsnap. I have given up on them being competent enough to fix their website like it was when I originally created my account. CS lied about what was done and gave... See more
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Review summary
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No doubt company is great,but some processes should be better and easy like tags and title options Because we are unable to upload any photos without unwanted tags,and no option to post and it's c... See more
Company replied
I just signed up a few minutes ago. The sign-in process was very easy. I thought that with the free account I could upload two photos. Evidently I have to wait a week to upload another one.
Company replied
I don't remember much a out this company other than I didnt think the payments were very fair for the photos
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Company details
Written by the company
A message from Martyn Roussel, Director and CEO Clickasnap is under new ownership. My team has been improving the site in many areas. One such area is renewals and refunds. I know from personal experience just how irritating it is to have money taken from my bank account for a subscription without warning. It may be legitimate, but it sucks. I have found that Clickasnap has been doing this in the past. That stops now. We will refund all legitimate claims, with no quibble, if made within 14 days. As we further improve the site and add new features, we want you to come back. We do not want you to have a bad experience. We are setting up reminders to prevent this happening in future. We care about our customers. Thank you, Martyn
Contact info
United Kingdom
- support@clickasnap.com
- www.clickasnap.com
3.3
Average
657 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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In administration and been sold
As I understand it this company has now gone into administration.
July 1, 2025
Unprompted review
Great customer service
It’s a genuine site where you can earn money for pictures but you do need to spend a lot of time on there and get lots of good pictures to see results.
I give the five stars due to their great customer service. I had an issue and Lucie was very kind and caring and helpful. Thank you Lucie
July 1, 2025
Unprompted review
Reply from clickasnap
Hi Katie,
Thank you for your review and for the five stars. We're glad to hear you're finding value in the platform and appreciate your honest feedback about the time and effort involved.
We're especially pleased that Lucie was able to help resolve your issue — we'll make sure your comments are passed along to her.
Thanks again for your support.
Kind regards
Katy, Customer Care Team
RENEWAL WITH NO REMINDERS - READ FINE PRINT ON POLICY
You’re responsible for managing your own subscription and they do not send you any subscription update renewal emails saying hey your subscription renewal is coming up and you will be charged the X amount on this date.
Even if charge the day of they will refuse a refund cancel your subscription and allow you access until the recently paid for (day of) subscription expires in a year. Even with a kindly and well worded email this will be their response requesting a refund and cancel of subscription, this will be their response.
“ We completely understand that forgetting to cancel a subscription can be frustrating. However, our policy does not allow for refunds when a cancellation has not been made prior to renewal. When subscribing to either a monthly or annual membership, you authorise recurring payments until cancelled. This is outlined clearly at the point of purchase, and we also make this information easily accessible on our FAQs page, even without needing to register for an account.
That said, you are always in control of your recurring payments, and can cancel or downgrade at any time. I can confirm your subscription has now been cancelled, so no further charges will apply. You will continue to receive the benefits of your membership until the end of your current paid period.
We understand this may not be the outcome you were hoping for, but we thank you for your understanding. Should you wish to upgrade again in the future, you can do so at any time via your account settings.”
In my opinion, they are essentially just counting on people, forgetting about their subscriptions and not sending any notifications that they will be charging your credit card in renewal of that subscription. They’re just trying to get away with charging people and counting on them, forgetting to manage their subscription, and then having no understanding after the fact. Terrible customer service and policy stance!!!
June 25, 2025
Unprompted review
Reply from clickasnap
Hi Cambria,
Thanks for sharing your thoughts — I’m really sorry to hear that you had a frustrating experience with your subscription renewal.
When signing up, the auto-renewal terms are shown upon membership selection and clearly at checkout so that everything’s transparent from the start. We don’t send renewal reminders, but we do make it easy to manage or cancel your subscription anytime through your account settings.
We completely understand that it’s easy to forget about a renewal, and it’s definitely not our intention to catch anyone out. Our policy doesn’t allow refunds for renewals that weren’t canceled in advance, but we always make sure that access continues until the end of the current paid period.
Appreciate the feedback — we’re always looking for ways to improve.
Kind regards
Katy, Customer Care Team
A Great Platform for Photographers of All Levels of…
A Great Platform for Photographers of All Levels
ClickASnap has been a wonderful platform for me as an amateur photographer. It’s incredibly rewarding to be able to share my work and even earn from it over time. The user interface is easy to navigate, and the community is supportive and engaged.
I truly appreciate the opportunity this platform provides — not just in showcasing my art, but also in motivating me to improve and continue creating. The earnings, even if modest at the beginning, are a great encouragement.
Highly recommended for anyone looking to turn their passion for photography into something more!
June 13, 2025
Unprompted review
Reply from clickasnap
Hi Foujan,
Thank you for taking the time to leave your feedback, its really great and encouraging to know you are not only enjoying the platform but also gaining momentum on your earnings, its definitely deserved.
Thank you for being a loyal and valued member of our community!
Kind regards
Katy, Customer Care Team
ClickASnap is improving
ClickASnap is the only photo sharing platform (as far as I’m aware) where creators can earn few bucks by sharing their photos. The platform is constantly changing based on the constant feedback of the photography community that uses it. Although the platform may be improved for performance, I am hopeful the new changes proposed by the administration team will make ClickASnap a stronger app.
June 13, 2025
Unprompted review
Reply from clickasnap
Hi Abel,
Thank you so much for your feedback!
You’re a truly valued member of our community, someone many of our members look up to so we really appreciate your insights and understand there’s always room for improvement.
It means a lot to us to hear directly from creators like you as we continue working to make ClickASnap even better. We’re excited about the upcoming changes and hope they will make the platform stronger for everyone. Thanks again for being such an important part of our community!
Kind regards
Katy, Customer Care Team
ClickASnap works.....well almost
ClickASnap is a platform in the world of photography — a space where art meets cultural storytelling.
It’s not just about uploading photos; it’s about sharing moments, emotions, and perspectives with a global audience.
From breathtaking landscapes to thought-provoking urban scenes, every image tells a story — and the community here genuinely engages with those stories.
I’ve connected with creators from diverse backgrounds and found endless inspiration in their work.
If you’re looking for a platform that values both artistic expression and meaningful connections, ClickASnap is the place to be.
June 13, 2025
Unprompted review
Reply from clickasnap
Hi Sonali,
Thank you for taking the time to share your thoughts. We really appreciate your perspective and are glad to hear that you’ve found value in connecting with others and sharing your work on ClickASnap. Feedback like this is important to us as we continue to grow and support our creative community.
Kind regards
Katy Customer Care Team
A genuine scam
A genuine scam, they send no reminders, no communication what so ever in terms of renewals. They just take the money straight out of your account even after cancelling your subscription. Do not sign up for this. As stated in most other reviews, a quick easy way for them to make money and they refuse to take any accountability at all.
June 9, 2025
Unprompted review
A Cultural Bridge Through Photography
ClickASnap is more than just a photo-sharing platform. It’s a unique cultural space where artists and photographers from around the world connect, exchange ideas, and inspire each other.
Through this platform, I’ve discovered beautiful global perspectives on nature, lifestyle, history, literature, wildlife, and more.
I truly appreciate how ClickASnap fosters meaningful cultural conversations and creative connections beyond borders.
Highly recommended for anyone who values both art and cultural exchange.
June 11, 2025
Unprompted review
Reply from clickasnap
Hi Alireza,
Thank you for sharing such thoughtful feedback. We're delighted to hear that ClickASnap has provided a space for both artistic expression and cultural connection. Supporting a global creative community is at the heart of what we do, and it's great to know the platform is resonating with you in that way.
We truly appreciate your recommendation!
Kind Regards
Katy Customer Care Team
Do Not Sign Up – Dodgy Billing Practices
I deleted my account and cancelled all subscriptions last year yet I was still charged again a year later for another year . This is unacceptable and feels like a deliberate attempt to take money without consent. There was no warning, no notification and no way to stop the charge once it happened.
To make matters worse when I cancelled my subscription and deleted my account, I never even received a confirmation email — which is super dodgy and unprofessional.
I’ve sent three separate emails about this and have received no response. I’ve never experienced such poor service from any company before. Extremely disappointed with this kind of practice and complete lack of customer support.
………
Hi Katy, I’m replying here to your response to my review — and I have to say, you’ve completely avoided the most serious issue I raised.
When I cancelled my subscription and deleted my account last year, I never received any confirmation email. That’s not just a minor detail — it’s a serious failure on your part. Without any confirmation, I had no way to verify that the cancellation was successful, which conveniently left the door open for this unauthorised charge a year later. Frankly, it feels like a loophole designed to benefit the company, not the customer.
Your refund doesn’t undo the stress, time, or frustration caused by this — and it definitely doesn’t excuse the lack of transparency, the missing confirmation, or the fact I had to chase support multiple times before getting a proper answer.
This whole experience has been extremely disappointing. I’ve never come across such poor service or questionable handling from any other company.
To anyone considering signing up to ClickASnap — I strongly recommend you don’t. The way they handle cancellations, billing, and customer support is unprofessional at best and feels deliberately misleading. Save yourself the hassle.
………..
Just to be clear, Katy — I did cancel my subscription when I deleted my account. I followed the process, but got no confirmation, no warning, and no way to verify anything. That’s a system failure, not user error.
Your response keeps claiming I didn’t cancel — but I did. And if your system can’t confirm or notify users properly, that’s on you.
Also, it’s telling that I only got a reply after posting a public review, despite emailing you multiple times. That’s not support — that’s damage control.
June 6, 2025
Unprompted review
Reply from clickasnap
Hi Marcin,
Thank you for taking the time to share your experience — we’re genuinely sorry to hear how frustrating this has been for you.
After a thorough check of our support records, we can confirm that we received one email from you on Saturday, 7th June. As our support hours are Monday to Friday, 9am–5pm (UK time), your message was replied to promptly the following Monday morning, 9th June. In that response, a member of our team fully investigated the issue, identified that while your account had been deleted, your subscription had not been cancelled, and processed a full refund as a resolution.
We understand your concern around the lack of a cancellation confirmation — and we agree that this is an area we can improve. When a user deletes their account, they no longer have access to subscription settings or downgrade indicators, which would typically show cancellation status. Additionally, subscription status is also reflected in your payment provider account, and we always recommend checking there if in doubt. That said, we’re actively working to improve the visibility of these confirmations to help avoid situations like this in future.
Regarding the multiple emails you mentioned — we would really appreciate it if you could forward any that may not have reached us to help us investigate further. We’ve only been able to locate the one, and if others were sent, we'd like to understand why they didn’t arrive.
We take your feedback seriously and are always striving to provide better communication and more clarity in our processes. While we’re sorry this situation caused stress and frustration, please know that our support team is here to help — and we’re committed to learning from these moments to do better.
Kind regards,
Katy
ClickASnap Support Team
got legit views on my pictures and they…
got legit views on my pictures and they claimed that I was involved in click circles once I reached the payment threshold
May 30, 2024
Unprompted review
Reply from clickasnap
Hi Siuu,
Thank you for your feedback. We're sorry to hear about your experience.
Please know that all withdrawal requests go through a thorough review process to ensure that our Paid Per View policy is being upheld. This is an important part of maintaining a fair and authentic environment for all creators on the platform.
In this case, our review flagged activity that fell outside of our policies, specifically related to view generation. When inauthentic engagement—such as view or click circles—is detected, we are unfortunately unable to approve withdrawal requests.
We understand this may be disappointing, but these measures are in place to protect the integrity of the platform and the earnings of our wider community.
If you feel this was assessed in error or would like further clarification, you're always welcome to reach out to our support team directly at support@clickasnap.com
Kind regards,
Katy Customer Care Team
What a scam
What a scam. they take your money eventhough they say it is a "free service" when you discover that they have been taking your money without noticing they refuse to give it back saying that i should have contacted them earlier. Dreadful support. avoid at all costs. Signed up for a free subscription which ended up being charged for. They admitted that there was an error on their part but still refused to return the money they took. Avoid! Avoid! Avoid!
May 17, 2025
Unprompted review
Reply from clickasnap
Hi Jody,
Thank you for sharing your feedback, and we're really sorry to hear that you’ve had a frustrating experience.
ClickASnap does offer a free service, but we also have optional paid memberships for users who want to access additional features. To purchase a membership, a user must actively choose a plan and complete the checkout process. During this process, it's clearly stated that memberships are set to auto-renew, and this is repeated again in the final payment summary before any payment is made.
We don’t create subscriptions or take payments without a user's direct action and confirmation. Our goal is always to make the process transparent and easy to understand.
We absolutely understand that unexpected charges can be upsetting. Once a membership renews, our support team handles requests based on our policies, which aim to be fair and consistent. In your case, the membership was originally purchased and only cancelled after it had already renewed.
We truly value all our users and regret that your experience hasn’t been more positive. If there’s anything further we can do to assist or explain, please don’t hesitate to reach out again — we’re here to help.
Kind regards,
Katy Customer Care Team
If I could give zero stars I would!.
If I could give zero stars I would!.. once again they have taken money from my account for a second year when I had already cancelled my subscription. What an absolutely brilliant set up for them, take pictures, post them, receive no money from them ,delete your account and still have them take £60 a year from you via PayPal.
When you try to contact them via PayPal or any email address it just bounces back. Brilliant way to make money for them, what a great business model, yet I'm still getting screwed!
May 9, 2025
Unprompted review
Reply from clickasnap
Hi Dan,
We’re sorry to hear about your experience. If you believe you cancelled your subscription and were still charged, please contact our support team directly at support@clickasnap.com. A representative will be happy to assist you further and look into the issue.
We’re committed to resolving any concerns and ensuring a transparent and fair experience for all users. We look forward to helping you.
Kind regards
Katy , Customer Care Team
These are scammers
These are scammers. I have cancelled the subscription 3 yrs back still taking money out from my account. Don't trust them. These are fraudsters. Not to do any subscription with them otherwise you won't be able to cancel it. They will take your money out every year.
April 10, 2025
Unprompted review
Reply from clickasnap
Hi Maria,
We're really sorry to hear about your experience and truly apologise for any frustration this has caused. This is definitely not the experience we want anyone to have.
We’d like to understand more and get this sorted for you as soon as possible. Could you please provide us with some more details, such as the email address associated with your account or any past cancellation confirmation you may have? This will help us locate your account quickly and arrange for a member of our customer service team to reach out directly.
Also, just to clarify — did you happen to contact us at any point over the past three years regarding this issue? That will help us check our communication history and ensure nothing was missed.
Thanks again for bringing this to our attention. We’re committed to resolving this with you.
Kind regards
Katy Customer Care Team
They are thieves
They are thieves! They stole my pro subscription, they didn't pay me the $50 I had earned after so much effort and they also banned my account saying that I uploaded images generated with artificial intelligence and that I couldn't when instead there is a category that says that it is possible to upload them.....I strongly advise anyone not to waste time with this scam be very careful!
April 1, 2025
Unprompted review
Reply from clickasnap
Hi Marco,
We are sorry to hear about your negative experience and that your account was banned. We understand your frustration, but we would like to clarify a few points. While AI-generated images are allowed on the platform, they are not permitted on the marketplace. Only photographs can be licensed on the marketplace, as clearly stated in our terms of service and community guidelines.
Your account was banned due to spam content and photo dumping—specifically, uploading multiple identical or similar AI-generated images. This practice violates our guidelines and was communicated to you through your previous interaction with our support team.
We appreciate your feedback, and if you have further questions or concerns, please reach out to our support team for additional assistance.
Kind regards
Katy Customer Care Team.
Total RIP OFF site
Total RIP OFF site, I put a ton of my best images in there last year and made four dollars over the course of 12 months on their premium package. They never sent me a nickel.. and then last week we got charged for another year of service to our CC. we did not know that we signed in for a repeat service fee. Then I asked them to refund it because I did not use the site for the last nine months and there are no refunds. They did not send me a warning email that the funds were going to be withdrawn. They just took the money and ran.
Total crap.
....
March 18, 2025
In response to their reply below, which is pure BS, they took my money for a new renewal without me, knowing it, and then they completely cancelled my account. That's what they told me in an email. please believe me when I get screwed like this. I take it personally and I will do anything I can to discredit their organization. This is only a beginning..
March 16, 2025
Unprompted review
Reply from clickasnap
Hi Raymond,
Thank you for sharing your feedback. We’re sorry to hear about your frustration.
Regarding your earnings, we want to highlight that leaving the account inactive for an extended period – like the 9 months you mentioned – can significantly impact your income. Without regular engagement, including uploading new images and interacting with the community, your content is less likely to be viewed, which in turn affects your potential earnings. ClickASnap is a platform that thrives on consistent activity, community engagement and frequent uploads are key to increasing your visibility and paid views.
As for the renewal of your subscription, all memberships—whether monthly or annual—are set to auto-renew. This is clearly communicated at the point of purchase, and by completing your transaction, you agree to both the auto-renewal and refund policies, which are always accessible.
We understand that unexpected charges can be frustrating, and we appreciate you bringing this to our attention. Please be assured your account is still active with the pro membership applied should you wish to continue uploading your photography and thus start earning again!
If you have any further concerns or questions, please feel free to reach out to us directly!
In response to your updated review, Please be assured that your account is still active and the subscription is still applied, the membership has simply been cancelled meaning that you can benefit from the membership and its featured until its paid up to date at which point your account will downgrade to free and you will not be charged again.
Kind regards
Katy Customer Care Team
I never got paid and no explanation yet…
I never got paid and no explanation yet i followed there guideline and rules was given waste of time
March 10, 2025
Unprompted review
Reply from clickasnap
Hi Mary,
We're sorry to hear that your withdrawal request was not successful. As per our Community Guidelines and Pay-Per-View policy, there are several factors that could impact a withdrawal, including an active membership and full adherence to our policies.
To understand the specific reason why your request was unsuccessful, we recommend reaching out to our support team, who can provide further clarification and guidance. You can contact us at support@clickasnap.com, or if you prefer, you can provide us with the necessary details, and we will have a team member reach out to you directly.
We appreciate your patience and look forward to assisting you.
Kind regards,
Katy
Customer Care Team
Just walk away
I initially had a good experience with ClickASnap, but recent issues have made me reconsider my opinion. I followed all platform guidelines, yet my last two withdrawal request was unexpectedly denied due to alleged violations. Despite my attempts to request clarification, I received only general responses with no specific details about what I supposedly did wrong.
As a pro member, I expected more transparency regarding account reviews and payment processes. Additionally, my total views and paid views do not match the claims made about engagement manipulation, which raises concerns.
If you're considering using the platform, I strongly recommend reading through all the policies and being aware that account reviews seem to be subjective. I hope the company improves its communication and support for its users in the future.
February 20, 2025
Unprompted review
Reply from clickasnap
Hi Maria,
Thank you for sharing your feedback. We understand your concerns regarding your declined withdrawal requests.
As stated in our terms of service, engagement must be organic and authentic to ensure fairness for all members. The use of click circles—where users engage with each other’s content solely for the purpose of increasing paid views—violates our platform’s policies. This practice undermines the integrity of the system and creates an unfair advantage over those who grow their engagement genuinely.
Your withdrawal was declined because our system detected activity consistent with click circles. While we understand your request for specifics, we are unable to disclose the exact details of our anti-fraud measures. Doing so would compromise our ability to maintain a fair and secure environment for all users. However, we can assure you that such decisions are not made lightly, and thorough investigations are conducted before any action is taken.
We encourage all members to focus on high-quality uploads, engaging with the community naturally, and building an audience over time. ClickASnap remains committed to providing a fair platform for photographers professional and amateur alike.
Kind regards
Katy Customer Care Team
Reply from clickasnap
Hi Mahmoud,
We’re sorry to hear that you feel this way. ClickASnap is committed to providing a fair and transparent platform for photographers to showcase their work and earn from their content. If you've had any issues with our service, we’d love the opportunity to understand and assist you.
Please reach out to our support team support@clickasnap.com with any concerns, and we’ll do our best to address them. Your feedback is valuable to us, and we’re always working to improve the experience for our users.
Kind regards
Katy Customer Care Team
Shocking Service
I'm a premium subscriber that can no longer log into my account and Clickasnap seems almost impossible to contact with virtually no customer support!
I will no longer recommend it to the community of photographers on my social media platforms.
February 11, 2025
Unprompted review
Reply from clickasnap
Hi Marky,
We're sorry to hear that you're experiencing login issues and that you've had trouble reaching us. Our team is always here to help, and we want to resolve this for you as soon as possible.
Please reach out to our support team at support@clickasnap.com, where our team is available Monday to Friday, 9 AM - 5 PM. We’re committed to assisting you and will do our best to get you back into your account promptly.
We truly value your support as a premium subscriber and appreciate your patience while we work on this. Please don’t hesitate to contact us so we can assist you directly.
Kind regards
Katy, Customer Care Team
The cancel button does not work
The cancel button does not work. All my attempts at contacting support go unanswered. They are untrustworthy and fraudulent.
January 5, 2025
Unprompted review
Reply from clickasnap
Thank you for sharing your feedback. We take such concerns very seriously and strive to resolve any issues as quickly as possible.
We would like to clarify that we have not received any emails or communication from you regarding this matter. Could you kindly provide us with the details of the email address or contact method you used? This will help us investigate why your messages did not reach us and ensure this issue is resolved promptly.
Regarding the cancel button, we have not received any other reports of it not functioning. Please provide any specific details or screenshots of the issue, and we will thoroughly investigate it to address your concerns.
Hi TheLone,
You can contact us directly at support@clickasnap.com so we can assist you further. We are committed to resolving this matter and ensuring your satisfaction.
Thank you for giving us the opportunity to assist you.
Kind regards
Katy Customer Care Team.
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