CLIFTON Reviews 

266
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

This company is amazing! The quality of the cycle jerseys are amazing, and the design was made perfectly. They are also life-savers, when we were left without our jerseys after another supplier left u... See more

Rated 5 out of 5 stars

we were looking for jerseys that we could print our own logo and number onto. We found Clifton and it stated the delivery dates (which would be too late) but to contact them if you needed it to be f... See more

Rated 5 out of 5 stars

Clifton Clothing are a very nice group of people to work with. It is seamless to order and buy multiple items at once at a fair price. You can fully customise your blazer and they look great. The qual... See more

Rated 1 out of 5 stars

Never again Previous two orders have been fine, most recent order isn’t, Quality not anywhere near the same even though they say it is. Something must have changed here, they just argue that what... See more

Company replied

Company details

  1. Clothing Supplier
  2. Printed Clothing Store

Written by the company

Hi, we’re CLIFTON. We are a global made-to-order custom clothing company supplying schools, teams, organisations, and brands worldwide. Every order is produced to approved designs, sizes, and timelines, which means feedback for bespoke clothing can sometimes reflect individual organiser experiences rather than overall delivery performance. For anyone researching CLIFTON or placing a group or higher-value order, we’ve published a clear overview of how our process works, how reviews should be interpreted in context, and examples of real completed projects here - https://www.cliftonclothing.com/blog/post/clifton-clothing-reviews-and-customer-feedback - you can also see real projects and customers on Instagram at instagram.com/cliftonclothing


Contact info

3.7

Average

TrustScore 3.5 out of 5

266 reviews

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No recent history of asking for reviews

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3.7

All reviews

(266)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product & customer service

I recently ordered a single playing shirt and I am satisfied. The order process from initial enquiry to design confirmation was easy with the Studio team responsive and helpful to all enquiries. There was a significant issue with shipping, however this was caused by Royal Mail. Clifton offered me a replacement shirt free of charge and resolved the shipping issue with Royal Mail directly. The replacement shirt arrived on-time with all graphics/designs being excellent representations of the concept provided in the design phase. The product quality is also very good, and fits perfectly. Would highly recommend.

February 23, 2021
Rated 5 out of 5 stars

Love the shirts

Great quality shirts made for my rugby club, the design and feel is amazing and the process was handled excellently by Clifton.

February 4, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent !

Our son was absolutely overjoyed to receive his rugby shirts! We are impressed with product quality, texture and the embroidery is superb.. Excellent customer service.
You have exceeded our expectations all round.
Many thanks.
Olesya

February 2, 2021
Unprompted review
Rated 4 out of 5 stars

Overall good experience

The team at Clifton responded very quickly and efficiently to emails back and forth. They are very accommodating in terms of design and general updates. Overall, we were very satisfied with the product order. One small thing we noted was a small hole in one of the jacket pockets. Other than that, all of the jackets arrived timely and in good quality.

January 19, 2021
CLIFTON logo

Reply from CLIFTON

Hi Team

Many thanks for your review and repeat business! If you could email Jimmy a photo of the pocket issue we will get that sorted for you no problem :-)

Best wishes,

Marcus

Rated 5 out of 5 stars

Our third order from Clifton, happy to recommend.

Our third order from Clifton, this time Polos, Hoodie, and Rugby Jerseys.
We used their online shop to simplify payment and delivery to the many different addresses of our members. The system worked very well. They are Hong Kong based, and our UK Bank required order confirmation, as their Clifton Concepts account is not UK based, however our members reported no problems. The quality of the clothing is first class and the online service is excellent. Happy to recommend Clifton Clothing.

January 19, 2021
CLIFTON logo

Reply from CLIFTON

Hi Tony

We are delighted to hear you are so happy the service and the products - hundreds of items shipped to your alumni members all over the world! The whole gang look forward to working again with you very soon :-)

Best wishes,

Marcus

Rated 5 out of 5 stars

Amazing service!

Thank you again for your swift and efficient response and the extra mile you go even helping out more than most companys could even think of aspiring to. Thank you again, a company I could truly and honestly recommend to anybody regardless of order size grom bespoke single orders to hundreds.

January 13, 2021
CLIFTON logo

Reply from CLIFTON

Hi David

Bless you for such lovely feedback - we look forward to serving you again very soon!

Best wishes,
Marcus

Rated 5 out of 5 stars

Service is lovely

The rugby shirts are wonderful and have a great quality, love the service!

January 13, 2021
CLIFTON logo

Reply from CLIFTON

Hi Emma

Thank you for the valued business and we are delighted to hear the shirts have been so warmly received :)

Best wishes,
Marcus

Rated 5 out of 5 stars

They were very helpfull and made it to our liking

They were very helpfull and made everything completely to our liking. The contact was very friendly en they responded fast. Everything was made and changed very quickly and the deliverey went very smooth!

January 12, 2021
CLIFTON logo

Reply from CLIFTON

Hi Tim

Speedy delivery and friendly service - it's what we aim for and are delighted you have been impressed!

Best wishes,
Marcus

Rated 5 out of 5 stars

Brilliant service

Brilliant service, shirts were spot on, thank you

January 12, 2021
CLIFTON logo

Reply from CLIFTON

Hi Paul

Delighted to hear - we also love the original design you came up with :-)

Best wishes,

Marcus

Rated 5 out of 5 stars

Watford fc retro shirt

Terrific service,fantastic shirt superb quality

January 12, 2021
CLIFTON logo

Reply from CLIFTON

Hi Steve

Much appreciated - we look forward to working again with you very soon!

Best wishes,
Marcus

Rated 5 out of 5 stars

The hoodies that we ordered are superb…

The hoodies that we ordered are superb and exactly what we designed. Bruce was very helpful, delivering in time and communicating well.

January 7, 2021
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi James

Bruce is delighted to hear your kind words and the whole team are pleased you love the hoodies - we look forward to working with you again as your team grows in 2021 :-)

Best regards,
Marcus

Rated 5 out of 5 stars

Very good work

Very good work. Very helpful. Lovely product!

December 23, 2020
CLIFTON logo

Reply from CLIFTON

Hi Seb

Delighted to hear your are so happy with your order, we hope to work with you again very soon this year :-)

Best wishes,
Marcus

Rated 3 out of 5 stars

Customer service excellent, Shirts not so much.

Customer service was excellent. Helpful throughout the process, answered any and all questions, and made the process seamless with consistent updates.

Unfortunately the shirts weren’t quite to the quality I expected for the price. A “soft poly/cotton blend” was a stiff, rough, starchy feel.

December 23, 2020
CLIFTON logo

Reply from CLIFTON

Hi Jason

Thanks for your honest feedback - we always appreciate it as an opportunity for us to improve :-)

Just to note that the shirts get substantially softer after first washing, the printing process causes the shirts to be a little stiffer post-production but rest assured the buttery softness comes after machine washing on a regular cycle.

Best wishes,

Marcus

Rated 5 out of 5 stars

Great People and Great Products

This was my first time using Clifton and I have to say they did an amazing job with my order. The people I dealt with were patient and friendly and the product was very high quality and came out looking much better than I was expecting. I would definitely order from them again.

December 23, 2020
Rated 1 out of 5 stars

Custom Bibshorts Disaster

1st attempt - legs too loose and strap length too short. Clifton size chart had y strap length dependent on leg length making it difficult to specify correctly. Manager Jimmy initially refused to do anything but finally agreed to remake the shorts when pressed.
2nd attempt - sizes all correct but insert pad placed too fa back so that seams coincided with sit bone position. Very uncomfortable. Jimmy's unhelpful response:"Unfortunately the shorts were made using your bespoke sizing and the seat pad was attached in the location determined by the size ratio of the body which have been tried and tested throughout the years we have made this garment. As the specific location of the seat pad was not requested to be included into the order pack the standard location was used and therefore the same has been delivered." Tantamount to suggesting my rear was in the wrong postion!!

December 23, 2020
CLIFTON logo

Reply from CLIFTON

Hi Enrico

This is very disappointing to read and it must be stressed incredibly misleading.

We have made 2 pairs of shorts for you, the first of which were with your bespoke measurements and clearly advised production tolerances. On delivery despite this you demanded they be remade, which we did for you, another issue you then raised with these despite this being a standard positioning and being what we do for thousands of group orders a year without complaint.

It is a real shame that you feel it necessary to persecute a small business, especially at this time of year and after such a year as 2020, however clearly that is what gives you joy so we will have to let it be.

Kind regards,

Jimmy

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