CLIFTON Reviews 

267
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

This company is amazing! The quality of the cycle jerseys are amazing, and the design was made perfectly. They are also life-savers, when we were left without our jerseys after another supplier left u... See more

Rated 4 out of 5 stars

This is the 2nd Cycle jersey order we've placed with Clifton. We ordered the Curzon (all season fabric) which with its 4-way stretch fabric was true to our regular jersey fit and has a silky feel.... See more

Company replied

Rated 1 out of 5 stars

Never again Previous two orders have been fine, most recent order isn’t, Quality not anywhere near the same even though they say it is. Something must have changed here, they just argue that what... See more

Company replied

Rated 5 out of 5 stars

we were looking for jerseys that we could print our own logo and number onto. We found Clifton and it stated the delivery dates (which would be too late) but to contact them if you needed it to be f... See more

Company details

  1. Clothing Supplier
  2. Printed Clothing Store

Written by the company

Hi, we’re CLIFTON. We are a global made-to-order custom clothing company supplying schools, teams, organisations, and brands worldwide. Every order is produced to approved designs, sizes, and timelines, which means feedback for bespoke clothing can sometimes reflect individual organiser experiences rather than overall delivery performance. For anyone researching CLIFTON or placing a group or higher-value order, we’ve published a clear overview of how our process works, how reviews should be interpreted in context, and examples of real completed projects here - https://www.cliftonclothing.com/blog/post/clifton-clothing-reviews-and-customer-feedback - you can also see real projects and customers on Instagram at instagram.com/cliftonclothing


Contact info

3.8

Great

TrustScore 4 out of 5

267 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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3.8

All reviews

(267)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My oh my outstanding

My oh my outstanding
This team is incredible, and very responsible
would recommend this to a lot of people, even with the mix up on my order the team pulled through and were able to make ends meet and make the order the best it could be. I am very thankful and can't wait to wear my onesie instead of getting dressed in normal clothes :D sleep time awaits

November 14, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service for a bespoke cycling…

Fantastic service for a bespoke cycling jersey. The Clifton team were incredibly responsive and attentive to every single detail of the design process and kept me up-to-date throughout. Highly recommend!

October 23, 2020
CLIFTON logo

Reply from CLIFTON

Hi Tim

Many thanks for your positive review and kind words - we also love the design you came up with! We look forward to working together again in the very near future.

Best wishes,

Marcus

Rated 5 out of 5 stars

Excellent quality and precise and helpfull design process

Clifton provides excellent quality clothing and follow a precise and helpful design process to produce everything exactly to your specifications.

October 23, 2020
CLIFTON logo

Reply from CLIFTON

Hi Ivo

Thank you for the excellent review - they say the devil is in the detail and we work hard to ensure our customers get exactly what they are looking for :-)

Best wishes,

Marcus

Rated 5 out of 5 stars

Great Product, Great Service.

Clifton were great, right from the start. I needed to replace a Rugby Shirt that we had at University for a friends 50'th.

I sent a few photos of my own and it all went from there.

Super efficient in creating a mock up, made adjustments as required and delivered a great product with lots of time to spare.

Thank you so much. Great Product. Great Service.

October 22, 2020
CLIFTON logo

Reply from CLIFTON

Hi Terry

Our pleasure and we are delighted everyone was so pleased with the order on delivery - thank you for the excellent review and your valued custom :-)

Best wishes,

Marcus

Rated 5 out of 5 stars

repeat customer

returned after a previous good experience. glad to say great customer service once again. look forward to working with you in the future

October 22, 2020
CLIFTON logo

Reply from CLIFTON

Hi Isaac

Thank you for your continued custom and valued positive feedback!

Best wishes,

Marcus

Rated 5 out of 5 stars

Great service,

Great service,, would recommend

October 13, 2020
CLIFTON logo

Reply from CLIFTON

Hi Mathieu

Very kind of you to say so - we appreciate you taking the time to write such a positive review!

Best wishes,

Marcus

Rated 5 out of 5 stars

Great and friendly service

Great and friendly service, and top notch designed golf polo shirts !
We have used Clifton before, and will continue to do so for future golf trips !

September 26, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Stephen

We always look forward to seeing what design ideas you have, and were delighted this years tops have gone down so well! Thank you for your continued custom and kind words.

Best wishes,

Marcus

Rated 4 out of 5 stars

Good quality materials

Good quality materials. I'm happy with my order. I would be nice if they had pictures or videos of how to size clothes appropriately. It is hard to decide only from measurement numbers how a t-shirt would look like in reality. My t-shirts arrived smaller than expected. Otherwise, it's a legitimate company with good products.

September 25, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Michal

Many thanks for your feedback and positive review, some of best innovations in terms of products and process have come about through customer recommendations, we've already introduced a new size breakdown template based on your feedback with more improvements coming soon :-)

Best wishes,

Marcus

Rated 5 out of 5 stars

Great service and quick delivery very…

Great service and quick delivery very happy with the product and service

September 25, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Matthew

Very kind of you to provide such a lovely review, we look forward to working together again very soon indeed!

Best wishes,

Marcus

Rated 5 out of 5 stars

Excellent quality

Excellent quality! Great customer service! Exceptional communication!

September 14, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Scott

Those are the 3 big ones in our book! Thank you for the kind words :-)

Best wishes,

Marcus

Rated 5 out of 5 stars

Leavers

I was just playing around with some ideas, then I placed an enquiry. The next morning I revived a call from Bruce, who own the business, and he helped me finish off my design and answered any questions I had. I organised these shirts for my year who had just finished our ALevels at Downside, and Clifton Clothing managed to organise a ship from which pupils were able to order their shirts and be delivered to their address (International shipping included).
They arrived today and I love them!! The quality, the design and the finish. They are amazing.

Can’t thank you al enough!

September 3, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Georgia

We pride ourselves on being the friendly experts and are delighted to hear that everyone is so happy with the order - COVID sadly made the traditional end of year process somewhat trickier for you and your year group and we were delighted to provide at home delivery for everyone :-)

Best wishes,

Marcus

Rated 1 out of 5 stars

Be very clear

A photo was sent with my initial query of an item i wanted copied as this held childhood memories . They confirmed they could but I needed to pay the £120.00 up front, 2 days later they requested another £30.00. When I received the design for me to confirm it was poles apart, they had used the motif and used that to create the item which was hideous. I was then told they couldn't do what I had asked but refused to give me a refund only a credit note. as I was unhappy with this they are informed I would look into this legally. After contacting citizens advice and trading standards i found out British law is useless as the company is registered in Hong Kong. Thankfully the Disputes Team at my bank has refunded me and they are dealing with it. He absolutely clear in your orders as this is how I've been able to reclaim my £150.00. The staff were very helpful until I asked for the refund
Marcus show me evidence of this threat. I look forward to seeing this. I did said I woukd go down the legal route but not once was reviews mentioned.
Once again I repeat my request to show evidence of the threat of a negative review and you can now show me your bank notification.

September 2, 2020
Unprompted review
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Reply from CLIFTON

Hi Fiona

After you threatened our team with a negative review unless we complied with your requests we are saddened but not surprised to see this - however as our Studio team explained our hands are quite tied on this issue - we were unable to proceed with the design you requested as we do not have the evidence of copyright content release (from you) to use the Bob the Builder logos.

We advised this would be copyright fraud and would result in legal complications for both parties which are best avoided, however you were quite determined that we proceed using this logo which we had to politely but firmly decline.

We strictly operate as an ethical and sustainable business which includes respecting the copyright designs of other individuals and companies - as such we cannot print their logos and designs on our products without proof that this is with their consent - this is also referenced in our FAQs and terms and conditions.

Kindly note your card issuer has been in contact with us regarding your claim, we have provided them with all the details and they have ruled this transaction in our favour.

Kind regards,
Marcus

Rated 5 out of 5 stars

Everything went pretty smoothly

Everything went pretty smoothly, shirts are good quality as well as printing.

August 20, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Kristina

Thank you very much for your kind words - we utilise the highest spec sublimation machines with quality eco-friendly inks - we are delighted that you are so happy with the end results!

Best wishes,

Marcus

Rated 5 out of 5 stars

When I unpacked my order I was…

When I unpacked my order I was astounded at the quality! Every piece of colour was a separate piece of cloth stitched to another. The size was right, the fit was right, the badge was right - the whole FEEL of the garment was right ... I am trying to avoid using the word 'perfect' but that is the only way I can describe them.
Everything that you guys - that Clifton Clothing has done has been perfect. If I am ever in a position to recommend you as a team outfitter I will do so ... most strongly for your prices, your quality and speed of service. I am in contact with another 50 members of this project and they are all - or have been - Teachers of Physical Education in schools and colleges around the world and I will be urging them to do the same.
So Thank You All for your devotion to quality and the needs of your customers!

August 20, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Steve

Thank you so much for your excellent review, and your valued custom, it is much appreciated, and we certainly don't mind you using the word 'perfect' as that is what we are going for :-D

We look forward to working together again in the near future!

Best wishes,

Marcus

Rated 5 out of 5 stars

At High Street Fitness we are big on…

At High Street Fitness we are big on quality. The products received from Clifton Clothing were that and more. A great fit and quality product that washes well and keeps its shape. Adding to their great products, Clifton's environmentally friendly ethos marries with ours. Little packaging, the packaging used is bio degradable and the products themselves are ethically made. We're looking forward to working with Clifton Clothing in the future for all our clothing needs.

August 20, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Daniel

Your superb feedback is really appreciated, like you we firmly believe that all businesses have a moral obligation to operate in an environmentally sound and sustainable way and we have processes in place that cover everything from the initial engineering to doorstep delivery :-)

We look forward to working with High Street Fitness again!

Best wishes,

Marcus

Rated 5 out of 5 stars

Gibraltar Vets Rugby

Gibraltar Vets Rugby
Bought our blazers for the committee lads, we will be placing an order for the rest of the Gibraltar vets lads soon, very impressed great quality.
Thanks
Steve

August 20, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Steve

Our whole team is much obliged by your kind words, our quality is designed to mirror that of the Rock itself!

We look forward to working together on your next order :-)

Best wishes,

Marcus

Rated 1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with Clifton. This was my first attempt to use them, and my first attempt to buy a luge suit. Despite numerous times asking to talk with someone on the phone to get clarity on the sizing, and how best to buy a suit, they never provided a number. Never provided a customer service number. I had to go through email which resulted in simple canned responses that did not address my concerns.

In the end, the process took over 4 months, I never was able to speak to anyone, the suit didn't fit. It was disaster from start to finish.

***context to the reply from Clifton***

During your review of the email exchanges, how many times did I ask for a number to discuss the measurements? My daughter DID NOT fit into any of the predetermined measurements that were posted.

On 12/3 I stated I was confused by the differences in the size sheet sent and provided the exact measurements my daughter needed. On 12/4 I was sent the measurement guide and told to “see below”. This was the 4th time being sent the guide with no clarity. It asks for “body length” but does not specify whether that is head to toe or shoulder to toe. Upon asking the question via email it was not answered.

In 12/31 this email was sent: Can I have a contact number to call and discuss? I’m not sure what is needed from me. I’ve sent the measurements twice now and have had more questions retuned.

Please provide a customer service number so I can ask and answer any questions.

No number was provided.

On 1/1 this email was sent - Please note, I have ask multiple times for size clarification. Simply providing a chart does not answer my questions.

I'm now asking for custom service via phone. If this is not available, please provide a refund as I continue to have questions that go unanswered.

On 1/10 after no progress I asked to have my deposit refunded. Which was denied.

My daughter went the entire luge season without the suit that was originally ordered in November.

As for your comment about providing suits to the military and Olympic athletes, please understand that my daughter is the current US youth luge national champion, so Thank You for your curt and condescending response. I’ll be sure to provide my thoughts and recommendations to her teammates and their family.

August 20, 2020
Unprompted review
CLIFTON logo

Reply from CLIFTON

Hi Todd

I'm sorry to hear you were unhappy with the fit of the item , having looked into this I can see you requested we follow measurements you had taken rather than using the standard sizing which is advertised on our website and which was developed by our experienced garment technologists alongside professional athletes.

Our skeleton luge suits are worn by professional luge teams across the world including Military and Olympic athletes, all of these customers use the same very clear guidelines and select a standard size, you however insisted on using non-standard measurements. This is not recommended and this was made clear to you that the non-standard measurements you provided were glaringly inaccurate and likely to result in a poor fitting garment.

Despite this you insisted on proceeding with the same and approved an order pack with these non-standard measurements on January 21st after several months contact with our team. Every item is checked by our production team before dispatch and our QC records show it exactly matches the measurements you provided and asked us to follow. I must stress again to anyone reading this these are not our standard measurements.

As you can see from the overwhelmingly positive comments on this page we will always gladly bend over backwards for our customers and to suggest otherwise is unfortunately a mischaracterisation of the truth.

Your order was placed and our team was in constant email contact with you to obtain your size choice for several months along with detailed guidance of the same, these were not and never are canned replies and were very specific to the queries you raised during the approvals process.

Best wishes,

Marcus

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