Closure London Reviews 

8,860
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,088 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, often noting they are comparable to well-known brands but at more competitive prices. Many people appreciate the excellent value for money and the prompt, efficient delivery service, with orders arriving quickly. Reviewers are generally satisfied with the product selection and the comfortable fit of the clothing. However, some customers also noted issues with product quality, such as manufacturing faults, poor stitching, or items not holding up after minimal wear. Additionally, a few people experienced difficulties with returns, unhelpful customer service regarding missing items, or unexpected charges for delivery. Sizing was also a concern for some, with garments not always being true to size or consistent.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent fit, good... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of clothing and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering and quick delivery,... See more

Price

Reviewers mention positive feedback about price, often highlighting the good quality items at reasonable or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a hoodie & shorts set which arrived quickly & well packaged. The products are good quality the only thing I wasn’t overly keen on was the transfer writing on the hoodie. Would have been bet... See more

Company replied

Rated 5 out of 5 stars

1st time purchaser. Good selection on website which was easy to use, reasonably priced and goods arrived promptly. Products appear to be good quality just as good as well known sports brands but a lot... See more

Company replied

Rated 5 out of 5 stars

Always love this brand great fit if your stocky or broader on the shoulders and back, only bad thing if your ordering from ireland cost of customs and taxes ends up not worth it all

Company replied

Rated 5 out of 5 stars

Amazing customer support. Got help from a man named Sean with an unusual problem. Fixed the problem with ease. Would recommend shopping with this company, Closure London, as customer service is next t... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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3-star
2-star
1-star

Asks customers to review

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4.2

All reviews

(8,860)

3,093 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality clothing at a great…

Great quality clothing at a great price. The clothes are made of great quality materials. Quick delivery.

July 6, 2026
Closure London logo

Reply from Closure London

Hey James,

We appreciate you sharing your positive feedback! We're delighted to hear you find our clothing to be of great quality and at a great price, and that your order arrived quickly.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Great product

This was the first time ordering from Closure. Very impressed with the speed of delivery. The tracksuit is great quality and fit. Will definitely be buying more in the future.

July 20, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Afternoon,

We're so happy to hear that you were impressed with your first order! It's wonderful to know that the delivery was speedy and that you're pleased with the quality and fit of the tracksuit. We look forward to you shopping with us again!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Great service

Great service, cheap prices and great clothing

July 6, 2026
Closure London logo

Reply from Closure London

Good Afternoon Pete,

We appreciate your fantastic feedback! We're so pleased you're happy with our service, the affordability of our items, and the quality of our clothing. Thank you for your support! We are pleased you like your Pace Performance Twinset (University Blue/Iron Grey).

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Customer service is 5*

Customer service is 5*. I had an issue which was resolved promptly - thank you :)

June 15, 2026
Closure London logo

Reply from Closure London

Hey,

We are so happy to hear that our customer service team was able to promptly resolve your issue. Thank you for your kind words and positive feedback!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 3 out of 5 stars
Closure London logo

Reply from Closure London

Good afternoon Stephen,

We appreciate you sharing your feedback regarding the polo shirt. We are reviewing our quality control processes to prevent such issues.

Thank you again for shopping with Closure London.

Thank you,

Team Closure London

Rated 5 out of 5 stars

Good good good

July 6, 2026
Closure London logo

Reply from Closure London

Hey,

Thank you for sharing your amazing 5 star review,

We're so pleased to read that you're happy with the overall shopping experience.

We can't wait to see you shop with us again in the near future.

Thank you again for your support and for shopping with Closure London.

Best wishes,

Sean

Team Closure London

Rated 5 out of 5 stars

Quite impressed

I ordered a T-shirt and shorts for the gym, they were delivered in a few days, both fitted well, seem like good quality so all good, I have yet to wash them but generally impressed.

July 13, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Afternoon Jeff,

We're so pleased to hear that your T-shirt and shorts arrived quickly and that you're impressed with the fit and quality. We appreciate your positive feedback and are glad you're generally impressed with your purchase!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Great quality

Great quality and stylish

July 3, 2026
Closure London logo

Reply from Closure London

Good Afternoon Laura,

We appreciate you sharing your positive experience with us! We are so happy to hear that you are pleased with the great quality and stylish design. Thank you again for shopping with us.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Quick delivery good quality fair price

Quick delivery good quality fair price

July 5, 2026
Closure London logo

Reply from Closure London

Hey Frank,

Thank you for your fantastic 5-star review! We're so pleased you're happy with the speed of our delivery, the quality of our products, and our fair prices. We appreciate you shopping with us. We are glad you like your Pace Performance Twinset (Aqua Blue/Ice Grey).

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Great shorts great service

Great shorts great service

July 19, 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Paul,

We're so glad you enjoyed the shorts and our service! We appreciate your positive feedback.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

As described and delivered on time

As described and delivered on time

July 1, 2026
Closure London logo

Reply from Closure London

Hey Mike,

We're so pleased you're happy with your recent purchase of Premium Tech Cargo Shorts and the speedy delivery. Thank you for shopping with us. We appreciate your positive feedback!

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Excellent service

July 1, 2026
Closure London logo

Reply from Closure London

Hey Greg,

Thank you for sharing your amazing 5 star review,

We're so pleased to read that you're happy with the overall shopping experience.

We can't wait to see you shop with us again in the near future.

Thank you again for your support and for shopping with Closure London.

Best wishes,

Sean

Team Closure London

Rated 1 out of 5 stars

SCAM COMPANY PLEASE BEWARE

SCAM COMPANY PLEASE BEWARE
ordered nearly £100 worth of clothes from here that when turned up were completely different to advertised online.cheap material ,terrible stitching and not true to size atall.i spent £10 returning them next day delivery. A week later I emailed customer service to have them tell me they hadn’t received the parcels .i went to the post office to have the lady track the parcels and they were down as received .the company outright lied to me about recieving them so they didn’t have to refund me .i have since sent several emails to which all now are being ignored and they are still lying saying they haven’t received the parcels.looks like they have done this to other people aswell.i can only describe this company as a total scam .i would NOT order from here as the clothes turn up nothing as described and if you return your items don’t expect to ever get your money back .i also don’t know they they even have an email address as all your emails are ignored!!!!! PLEASE STAY AWAY FROM THIS COMPANY

July 18, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good afternoon Hannah,

Hope you're having a great day!

We've taken a look into your account, and we can see that you have spoken with a member of our support team regarding your isolated case.

Upon reviewing the case notes, we can see that your case has now been resolved.

Can you kindly follow up with our support team regarding the next steps?

Thank you again for your patience and cooperation.

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Easy ordering very good quality

Easy ordering very good quality

July 10, 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Fiona,

Thank you for sharing your positive 5-star review! We are so pleased to hear that you found the ordering process easy and are happy with the quality of your recent purchase. We appreciate your support and look forward to seeing you shop with us again.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 4 out of 5 stars

tracksuit

Ordered a tracksuit, lovely material, however ordered wrong sized joggers chose the exchange option for a different size, I have tracked the joggers I sent back and says arrived, however have heard nothing from the company about my other joggers being shipped and this was over a week ago

July 17, 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey,

We appreciate you sharing your experience with us and are sorry to hear about the delay in receiving your exchanged joggers. We understand your frustration when you see the return has arrived but haven't received an update on your new order. We are actively looking into this to ensure your correct size is shipped out to you as quickly as possible.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 3 out of 5 stars

A have purchased a few items and…

A have purchased a few items and generally they are decent. I have had issues with major colour fade (hoody), poor stitching of rear pocket (hole) and the metal tag fell off of a pair of tailored shorts, and one last thing is the running shorts have inferior zips on the pockets.

June 27, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Afternoon Paul,

We appreciate you taking the time to share your feedback with us regarding your recent purchases. We are sorry to hear about the issues you've experienced with colour fade, stitching, the metal tag, and the quality of the zips on your running shorts. We understand your disappointment when items don't meet expectations, and we are actively reviewing our quality control processes to prevent similar occurrences. Your detailed comments are invaluable as we work to improve our products.

Thank you again for shopping with Closure London.

Thank you,

Team Closure London

Rated 1 out of 5 stars

Awful

Awful! ordered 11 days ago still nothing

July 6, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Morning Oscar,

Our customer service team will reach out to you in regards to your order. We can see that this order has had all items removed from the basket via our order editing feature so no items were requested.

Please check your emails.

Many thanks

Team Closure London.

Rated 4 out of 5 stars

Nice clothes wash well was a little…

Nice clothes wash well was a little disappointed with the fabric I thought it might be more like a cotton texture but I still like the items let’s hope the colours stay true

July 3, 2026
Closure London logo

Reply from Closure London

Good Afternoon,

We appreciate your feedback on the clothing and are glad you generally like the items. We understand your expectation regarding the fabric texture and hope the colours remain vibrant for you.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

I have been using Closure London for a…

I have been using Closure London for a couple of years. The clothes and the customer service are outstanding

June 12, 2026
Closure London logo

Reply from Closure London

Hey Paul,

We are so happy to hear that you have been enjoying our clothing and customer service for the past couple of years. We truly appreciate your continued support and kind words!
We hope you like your most recent order of
Ripstop Shorts.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Good quality and fast delivery

Good quality and fast delivery

July 3, 2026
Closure London logo

Reply from Closure London

Good Evening Jonathan,

We appreciate you taking the time to share your experience! We're so pleased you're happy with the quality and fast delivery. Thank you for shopping with us. We are pleased you like your Premium Luxe Open Hem Tracksuit (Black).

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

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