Closure London Reviews 

8,864
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 3,088 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of products, often noting they are comparable to well-known brands but at more competitive prices. Many people appreciate the excellent value for money and the prompt, efficient delivery service, with orders arriving quickly. Reviewers are generally satisfied with the product selection and the comfortable fit of the clothing. However, some customers also noted issues with product quality, such as manufacturing faults, poor stitching, or items not holding up after minimal wear. Additionally, a few people experienced difficulties with returns, unhelpful customer service regarding missing items, or unexpected charges for delivery. Sizing was also a concern for some, with garments not always being true to size or consistent.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent fit, good... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of clothing and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering and quick delivery,... See more

Price

Reviewers mention positive feedback about price, often highlighting the good quality items at reasonable or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a hoodie & shorts set which arrived quickly & well packaged. The products are good quality the only thing I wasn’t overly keen on was the transfer writing on the hoodie. Would have been bet... See more

Company replied

Rated 5 out of 5 stars

1st time purchaser. Good selection on website which was easy to use, reasonably priced and goods arrived promptly. Products appear to be good quality just as good as well known sports brands but a lot... See more

Company replied

Rated 5 out of 5 stars

Always love this brand great fit if your stocky or broader on the shoulders and back, only bad thing if your ordering from ireland cost of customs and taxes ends up not worth it all

Company replied

Rated 5 out of 5 stars

Amazing customer support. Got help from a man named Sean with an unusual problem. Fixed the problem with ease. Would recommend shopping with this company, Closure London, as customer service is next t... See more

Company replied



Company details

  1. Clothing Store

Written by the company

Closure London - We make clean-cut, modern essentials. Shop now for T-Shirts, Hoodies and Joggers.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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1-star

Asks customers to review

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4.2

All reviews

(8,864)

3,093 reviews in the last 12 months

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Rated 4 out of 5 stars

Nice clothes wash well was a little…

Nice clothes wash well was a little disappointed with the fabric I thought it might be more like a cotton texture but I still like the items let’s hope the colours stay true

July 3, 2026
Closure London logo

Reply from Closure London

Good Afternoon,

We appreciate your feedback on the clothing and are glad you generally like the items. We understand your expectation regarding the fabric texture and hope the colours remain vibrant for you.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

I have been using Closure London for a…

I have been using Closure London for a couple of years. The clothes and the customer service are outstanding

June 12, 2026
Closure London logo

Reply from Closure London

Hey Paul,

We are so happy to hear that you have been enjoying our clothing and customer service for the past couple of years. We truly appreciate your continued support and kind words!
We hope you like your most recent order of
Ripstop Shorts.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Good quality and fast delivery

Good quality and fast delivery

July 3, 2026
Closure London logo

Reply from Closure London

Good Evening Jonathan,

We appreciate you taking the time to share your experience! We're so pleased you're happy with the quality and fast delivery. Thank you for shopping with us. We are pleased you like your Premium Luxe Open Hem Tracksuit (Black).

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Delivery promt and the quality of the…

Delivery promt and the quality of the tops and shorts are second to none...brillant products and will continue to order..

June 12, 2026
Closure London logo

Reply from Closure London

Good Afternoon Richard,

We appreciate you sharing your positive experience! We're delighted to hear that your delivery was prompt and that you are so pleased with the quality of the tops and shorts. We look forward to your continued orders.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 1 out of 5 stars

Unsatisfied

Quality of items was ok . Had to pay €15 in delivery and then a further €35 in added charges just before item was delivered. Nothing about this when I purchased items . Wrote them an email and never heard back really bad customer service . I wont be purchasing again

July 3, 2026
Closure London logo

Reply from Closure London

Hi Joe,

Thank you for taking the time out to share your recent shopping experience.

To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-CUSTCH200726- hello@closurelondon.com

This will allow our dedicated Customer Service team to log and raise a case number for you.

Once again we would like to thank you for your patience and cooperation.

Kind regards,

Team Closure London

Rated 1 out of 5 stars

Broken Zip Never Been Worn

Bought a hoodie and had it hang up for about 6 weeks as I felt the medium was small sized. Went to try it on and the zipper has burst on the pocket. Contacted company stated you have 48hrs to report any issues. Basically brand new never been worn and it has a broken zip. Poor customer service who limits to 48hrs and refers you to their returns policy. Won’t use again.

Already contacted you and were quick to reply I had 48 hrs to check for defects.

July 17, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good afternoon Drew,

Hope you're having a great day!

Thank you for taking the time out to share your recent shopping experience.

To progress and handle your enquiry as quickly as we can, could you please send an email with the reference TP-FLtyHdzp21726- hello@closurelondon.com

This will allow our dedicated Customer Service team to log and raise a case number for you.

Once again we would like to thank you for your patience and cooperation.

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Excellent service and quality as…

Excellent service amd quality as always. I just wish you would allow people to mix and match sizes on the short and top sets as not everyone is the same size on top as on the bottom

July 10, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good Afternoon Barry,

We're delighted to hear you consistently receive excellent service and quality! We truly appreciate your feedback about the desire to mix and match sizes for our sets. We understand that everyone has different body shapes, and we'll definitely take your suggestion into consideration for future product development.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 1 out of 5 stars

Not impressed with duty charges makes…

Not impressed with duty charges makes clothes very dear compare 2 ur competitors

June 12, 2026
Closure London logo

Reply from Closure London

Good afternoon,

Thank you for taking the time to share your recent shopping experience.

From 1 July 2026, the EU has introduced a new €3 customs charge on orders arriving from outside the EU with a value of €150 or less.

Depending on what’s in your order, this charge may apply to more than one item type.
This is a new EU-wide regulation and is separate from VAT or any other delivery fees.

We’ll always do our best to keep any extra charges as clear as possible before your order arrives. If you require any further help, please don't hesitate to get in contact with our dedicated support team - hello@closurelondon.com

Kind regards,

Team Closure London

Rated 5 out of 5 stars

Great clothes fitted lovely would…

Great clothes fitted lovely would definitely recommend

July 3, 2026
Closure London logo

Reply from Closure London

Hey Lesley,

Hope you're having a good day!

Thank you for rating us with a wonderful 5-star review.

We're so pleased to read that you love the fit of our women's Faux Fur Cropped Puffer (Black).

Thank you again for shopping with us.

Best wishes,

Adam

Team Cosure London

Rated 5 out of 5 stars

Very pleased with the items of …

Very pleased with the items of clothing bought at reasonable prices and delivery was very quick.

June 30, 2026
Closure London logo

Reply from Closure London

Good afternoon, Gary,

Hope you're having a nice week

Thank you for sharing your amazing 5-star review.

We're so pleased to read that you're happy with your new Premium Tech Cargo Short (Charcoal).

Thank you again for shopping with Closure London

Best wishes,

Adam

Team Cosure London

Rated 5 out of 5 stars

Perfect

Ordered a two pack of tech smart shorts- unbelievable quality and fit for the price you pay with very fast delivery- I'll definitely be ordering more clothes from here!

July 14, 2026
Unprompted review
Closure London logo

Reply from Closure London

Hey Adam,

Hope you're having a great day!

Thanks for rating us with a positive 5-star review.

We're so pleased to read that you're happy with your latest order.
If you need any help in the near future, please don't hesitate to get in touch.

Thank you again for choosing to shop with us.

Many thanks,

Adam

Team Closure London

Rated 5 out of 5 stars

Service was excellent

Service was excellent, the clothing 👌 bought loads of twin sets for a holiday lightweight and comfy will defo be buying again 👌

June 11, 2026
Closure London logo

Reply from Closure London

Hi Martin & Alison,

Hope you're both keeping well,

Thank you for sharing your joint 5-star shopping experience.

We're so pleased you read that you're happy with your latest purchase. It's feedback like this which helps new and existing customers to shop with confidence.

Thank you again for sharing your wonderful shopping experience.

Best wishes,

Adam

Team Closure London

Rated 5 out of 5 stars

Quick delivery and good quality!

Quick delivery and good quality!

June 11, 2026
Closure London logo

Reply from Closure London

Hi Tin,

Hope you're having a nice day,

Thank you for taking the time to share your positive 5 star product review.

We're so pleased to read that you're happy with the quality of our collection. We can see that you recently purchased -
Borg Fleece Tech Jacket (Mocha) and Smart Drawstring Trouser (Black).

Thank you again for your support and loyalty.

Many thanks,

Adam

Team Closure London

Rated 5 out of 5 stars

Bought some shorts for my son

Bought some shorts for my son
Fit perfect and very comfortable

June 11, 2026
Closure London logo

Reply from Closure London

Hello Scott,

We're so glad to hear your son is happy with the quality of his new
Premium Tech Cargo Short (Olive).

Thank you again for shopping with Closure London.

Thank you,

Natalie,

Team Closure London

Rated 5 out of 5 stars

Fitted perfectly

Fitted perfectly , quality clothing, will be back.

July 13, 2026
Unprompted review
Closure London logo

Reply from Closure London

Good afternoon, James,

We appreciate you sharing your positive experience! We're so pleased to read that you're happy with the quality of our collection.

Thank you for your support!

Thank you again for shopping with Closure London.

Best wishes,

Natalie

Team Closure London

Rated 5 out of 5 stars

Just quality clothes at a great price…

Just quality clothes at a great price outstanding value. A great brand of clothing much better than the high street chains highly recommend

July 2, 2026
Closure London logo

Reply from Closure London

Hey Phil,

We appreciate you sharing your amazing 5-star review! We're delighted to hear that you find our Training Twinsets to be of outstanding quality and value, and that you highly recommend our brand over high street chains.

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

I have bought a large amount of clothes…

I have bought a large amount of clothes now from Closure LDN and they have never disappointed. Good quality products and great prices

June 11, 2026
Closure London logo

Reply from Closure London

Good evening,

We appreciate you sharing your positive experience with us! We're delighted to hear that our products have consistently met your expectations in terms of quality and pricing. Thank you for your continued support. We hope you like your Essential Open Hem Tech Pants & Gradient Motion Windbreaker Twinset (Fossil).

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Quality jacket and excellent service…

Quality jacket and excellent service .delivery

July 2, 2026
Closure London logo

Reply from Closure London

Good Evening,

We are so pleased you enjoyed the quality of your jacket and our excellent service. Thank you for your 5-star review! We appreciate your positive feedback. We hope you like your Ripstop Racer Puffer Jacket (Charcoal).

Thank you again for shopping with Closure London.

Thank you,

Sean

Team Closure London

Rated 5 out of 5 stars

Great stuff

July 1, 2026
Closure London logo

Reply from Closure London

Hey Jaymy,

Thank you for sharing your amazing 5 star review,

We're so pleased to read that you're happy with the overall shopping experience.

We can't wait to see you shop with us again in the near future.

Thank you again for your support and for shopping with Closure London.

Best wishes,

Sean

Team Closure London

Rated 1 out of 5 stars

My order still hasn't arrived

My order still hasn't arrived, it's a con

July 1, 2026
Closure London logo

Reply from Closure London

Good afternoon, Brian,

Thank you for sharing your personal shopping experience with us.

At Closure London, we strive to review each case on an individual basis. After examining your account, we found that an order ending in ###859 was dispatched on January 7, 2026, and marked as delivered by Royal Mail on January 9, 2026 (open door).

To assist you further, we have arranged for a member of our support team to contact you within the next 15 minutes.

Thank you again for your patience and cooperation.

Kind regards,

Team Closure London

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