Purchased Public Liability insurance 3 years in a row. Phoned to change area I trade in to be UK wide as I just had my local area included. Customer service agent was amazing. Within a minute,... See more
Company replied
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Review summary
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My Insurance for exhibiting at Craft Fairs was arranged very quickly, and in this instance there was no excess on the policy, as there has been with others I looked at. The premium was reasonable. A... See more
Company replied
⭐️⭐️⭐️⭐️⭐️ As a new author and self-publisher, I recently took part in my first selling event. Just days before, I found out I needed liability insurance — something I hadn’t planned for. Thankf... See more
Company replied
There was a blip whilst I was trying to sort out new insurance with a person, rather than online. So, I decided to try online, after which a man phoned to apologise for the problem and ask if he could... See more
Company replied
Company details
Written by the company
CMTIA is one of the largest providers of Public, Products and Employers' liability insurance for market traders, craft fair traders and traders at any licensed stall-based events across the UK.
Contact info
1st Floor, One The Square, Temple Quay, BS1 6DG, Bristol, United Kingdom
- 0208 102 9400
- cmtia@hayesparsons.co.uk
- www.cmtia.co.uk
4.9
Excellent
979 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from CMTIA
Thank you for your feedback!
Reply from CMTIA
Thank you for your 5-star review!
Fully satisfied with CMTIA
I’ve use CMTIA for many years and I’ve always been very satisfied with the service, no complaint ever…
March 9, 2026
Reply from CMTIA
Thank you so much for your kind review!
I never received my documents after I…
I never received my documents after I paid. No communication at all
March 6, 2026
Reply from CMTIA
We apologise for any inconvenience caused. Please check your junk or spam folder if they are not in your inbox. If they still cannot be found please call at 0208 102 9400 or email to cmtia@hayesparsons.co.uk so we can locate your policy and send another copy to you.
Reply from CMTIA
Thank you for your 5-star review!
So easy to follow when applying… Easy to apply … No faff!
So easy to follow when applying online.. very reasonable in price too which is a bonus.. everything about experience was great
March 9, 2026
Reply from CMTIA
Thank you so much for sharing your experience with us!
Reply from CMTIA
Thank you for leaving us 5 stars!
Reply from CMTIA
Thank you so much for your kind review!
Completely Autonomous
From Last year to this they have made it very easy if no alterations to cover, however now no interactions at all with the people your dealing with.
March 11, 2026
Reply from CMTIA
Thank you for your review, if you have any issues or queries you would like to discuss with our team please call 0208 102 9400 between 9am-5pm Mon-Fri, or email us at cmtia@hayesparsons.co.uk
Great price helpful staff
The quoted price was great and Harvey was really helpful. Not needed to make a claim yet but I like that they use a reputable company like AXA
March 12, 2026
Reply from CMTIA
Thank you for sharing your feedback with us! Your kind words will be passed on to Harvey!
Easy to use web site
Easy to use web site. Good combination of public liability and product insurance in one package.
March 6, 2026
Reply from CMTIA
Thank you for taking the time to leave us 5 stars!
Very easy to do
Very easy to do , only need it for a couple of events to sell my husband and my bric a brac but it’s cheaper to buy the whole year . Feel much safer having cover
March 10, 2026
Reply from CMTIA
Thank you for your kind review! We are so happy to hear that you feel safer when selling you and your husband's bric a brac.
Good news
I found online renewal very easy and I'm no expert. The documents arrived very quickly, too.
March 9, 2026
Reply from CMTIA
Thank you for sharing! We are happy to hear you found the process simple and straightforward!
Second year of my Insurance
I am now on my second year of my business insurance. So easy to complete the form online, once completed with all the relevant details and submitted with payment you receive the documentation within an hour or so, once emailed through your sorted for the next 12 months.
Have been pleased with the whole experience once again.
March 5, 2026
Reply from CMTIA
Thank you so much for sharing your experience with us and for the 5-star review! We are glad to hear you were happy with our simple process!
Very easy to apply very straightforward…
Very easy to apply very straightforward online application form. Safe and secure site. Rapid insurance coverage.
March 5, 2026
Reply from CMTIA
Thank you for your feedback!!
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