Hello all wonderful team! 🌸 I’ve been buying my products from you for over a year now—and I just have to say: your goods are absolutely wonderful, always so nice and beautiful! ✨ The quality is f... See more
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Scam Site - Order Did Not Arrive & I Had No Response from Customer Services After Multiple Attempts of Contact. I reached out to Cocooncenter via phone, email (twice) and the webform. No one has repli... See more
I’ve ordered from cocooncenter.co.uk several times in the past year or so. I’ve always received whatever I’ve ordered exactly as shown on the website. I would recommend cocooncenter to anyone that’s l... See more
Great company, good service and Le Petit Marseilials Savon Extra Doux is the gentlest and kindest soap for you skin. Never had any skin problems after using this soap.
Company details
Written by the company
Online parapharmacy with over 21,000 products and more than 800 top brands.
Contact info
France
- www.cocooncenter.co.uk
4.5
Excellent
548 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy website to navigate to find…
Very easy website to navigate to find my products. Great value too.
July 25, 2026
Unprompted review
Easy ordering great products
Easy ordering. Incredible product selection. I'm a long time customer
Very happy
July 20, 2026
Unprompted review
Easy website to navigate have used this…
Easy website to navigate have used this company several times in the past and always happy with my order
July 19, 2026
Unprompted review
Everything was quick and easy to do
Everything was quick and easy to do. Very user friendly website.
July 17, 2026
Unprompted review
Precise and easy website great!
July 17, 2026
Unprompted review
First order
Full information available on the product and easy to order
July 17, 2026
Unprompted review
Easy to use
Easy to use, haven't received order yet but good product and price
July 17, 2026
Unprompted review
Exactly what I wanted in stock and a…
Exactly what I wanted in stock and a good price
July 15, 2026
Unprompted review
Great products at great prices
I love Cocooncenter: I have been a customer since 2019 and always found great products at great prices! The delivery is fast and all products are well wrapped and cared for! Thank you very much.
July 14, 2026
Unprompted review
customer service inexistent..
Still to receive my order which was supposedly posted 8 days ago via Royal Mail Tracked 24..
I did enquire with customer service but had no reply.
They usually have good prices but the trust factor just dropped for me so won't be using them again.
I received an order from China that I did the same day.. is that bad.
July 10, 2026
Unprompted review
Order and payment straight forward.
July 8, 2026
Unprompted review
Extremely Disappointing Experience After Years of Loyalty
As a long-time repeat customer, I am extremely disappointed with my recent experience. My last order was significantly delayed, and despite sending emails, submitting complaints through the customer service form, I received no response.
When the order finally arrived, it was damaged, yet my attempts to report the issue have continued to be ignored. While delays and mistakes can happen, the complete lack of communication and customer support is unacceptable. This experience has seriously damaged my trust in the website and left me very dissatisfied with their service.
June 25, 2026
Unprompted review
they were very responsive with replies…
they were very responsive with replies and were very helpfull
July 2, 2026
Unprompted review
I love this website
I love this website. Have been a customer for over 10 years. The prices and the choices are my cup of tea. Even though I pay for shipping it is still way cheaper than ordering here in US.
June 30, 2026
Unprompted review
Easy and good competitive pricing
June 30, 2026
Unprompted review
Reply from Cocooncenter
Hello,
Thank you very much for your positive review! We are delighted to hear that you found our website easy to use and appreciated our competitive prices. Your satisfaction is our greatest reward.
We look forward to serving you again soon at Cocooncenter!
Best regards,
Cocooncenter Team
Reply from Cocooncenter
Hello,
Thank you very much for your kind review! We’re delighted to hear that you found it easy to place your order and that you appreciated our great prices. Your feedback means a lot to us.
We look forward to welcoming you back to Cocooncenter soon!
Best regards,
Cocooncenter Team
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