CODE Student Accommodation Reviews 107

Everything is good. Staff is co-operative, understand to others. Great accomodation location and rooms are so attractive.

The team at code are exceptional they are all so amazing and helpful! They always try there best to help you or get anything sorted straight away if needed. I would 100% recommend staying here at code! It is very safe and clean. The events they put on are also amazing and they involve everyone so you can make new friends and meet different people that are staying here.

Just save your money and stay somewhere else. They won’t return your deposit money. They will make you pay for the “damages” even though you didn’t even ruin or stole anything inside the unit. When I was moving out, I did a deep cleaning. If I only knew that my 300 pounds would not be returned, I wouldn’t even bother cleaning the place. You guys are the worst scamming people with the deposit. The funny thing is they said I have 38.93 pounds, but they can’t even send it to me. I waited months for this even though they said it would only take ten days 😂 The Bottom line is to look for other places to live.

Also, excuse my sassy attitude (you would do the same if an accommodation tried to overpower you.) Take note: they didn't fix my complaints about the unit because it was not a “priority,” so I had to deal with it.

I paid my monthly electric bill before moving in, but it took nearly a month after I moved in to inform me that the amount of electricity that could be used in this year's bill was significantly reduced. I know that energy costs in the UK have increased, but the electricity bills of other student apartments in the Coventry area are still the same as last year. Only CODE has sharply reduced the amount of electricity that can be used. I am very dissatisfied and disappointed with this. I would not recommend this student accommodation to anyone else.

Very helpful and are always there when you need them

The unit you live in is beautiful but the maintenance is terrible. All issues don’t get sorted and if they do it takes weeks at the least . The admin team does not take the complaints of its tenants seriously and trying to get any form of real assistance is almost impossible. Residents get placated with excuses and random events instead of appropriate services .

Cosy, accessible and clean

Great room, including kitchen and ensuite plus lovely views of river. Very clean and pleasant.

Great choice for student accommodation. Second year living here and I always thoroughly enjoy my experience.
Staff are generally very friendly however when checking into my room this year I was served by a very ignorant and rude member of staff at CODE Leicester called Kishan.
I was asked to provide proof of study before being able to receive my keys. My university don’t issue confirmation of study letters until October for my course. This meant I had to go onto campus and ask student services to write up a letter to confirm I’m on the course.
I was told by Kishan that I could go onto campus to get this letter then come back to him straight after to finish checking me in.
However, when I came back there were at least 10 more people waiting to be checked in. I was told by Kishan that I was now placed at the end of the queue and had to wait until everyone else was served. This clearly goes back on his original word. My check in time was 9am, and it was now 10am. I explained that I had work in an hour and would really appreciate if he could finish serving me as my documents were already halfway completed.
He very rudely stated there’s nothing he can do and started serving another customer.
Thankfully there was a very polite and helpful gentleman called Jacob who understood my situation and happily served me next. If it wasn’t for him, Kishan would’ve placed me in a very difficult situation and made me extremely late for work. I really hope this feedback is passed onto him so he doesn’t treat other customers unfairly.

In general, my experience has not been too bad. Although the furniture of the room is good except the chair that is not comfortable at all. I had back ache because of it. However, the room is very noisy as the view is on the ring road so I can't open the window at all neither during the day nor in the night. In addition, one of my neighbors is too noisy and she always stays up till morning playing on loud music and has marijuana all the night.
Although the security has told her that they would terminate her contract if she continues that, she hasn't stopped that and the smell of the corridor is always bad. So I think there should be a stricter policy regarding such issues.
Apart from that, the policy of the Code in general isn't flexible and they don't understand students' personal circumstances. It's very frustrating when they didn't allow me move my stuff and to stay in my new rented room although I told them that I can pay for that. All kinds of accommodations are flexible and there's something called breaching the contract, which allows students to stay in their new rented rooms but it seems there's no such a policy here in the Code. Which means they're commercial body not more. They're interested only in the monetary benefits without taking into consideration international student's struggles.

I’ll start by saying this; the people in the Code Leicester office are great and I wish I didn’t have such a negative experience with the rest of the company as a whole.

As soon as I moved into my studio flat in September 2022, there were a plethora of issues with regards to the quality of the accommodation.

- there was a huge stain on the wall by the bed
- the room was a combination of different white paints
- the laminate was hanging off of the shelves on the desk with a sticker ensuring me that Code was very sorry and would reconcile the situation ASAP (it was never fixed in eight months)
- the laminate was peeling off the corners of the kitchen units
- there was a large dent in the wardrobe
- the floor was covered in white paint drips
- the sofa was dirty and had huge dents and cracks in the arms
- there was a huge scuff on the floor under the desk
- there was a green patch of what I presume to be mould in the bathroom
- the desk drawers weren’t aligned properly and couldn’t all close simultaneously
- the fridge ticked
- the oven made a loud humming noise after use for about 20 mins
- the heat alarm was faulty and had to be replaced twice
- there was no toilet roll holder

All of these issues were present when I moved in. Three days after moving in, I awoke to the sound of dripping and found that my room was being flooded from above. I had to pay out of my own pocket to replace a ruined bath mat and various items of clothing. The maintenance team took over a week to paint over the stained walls (and they wouldn’t paint the large stain by my bed). My fire alarm (electric) crackled and fizzed for a week before finally dying. Despite my requests, the alarm wasn’t fixed promptly.

Later on in the year, I returned to Code having been home for a week to find my room had once again been flooded. I asked what had happened and received blame for the incident.

Throughout my stay I had various issues with the water and water pressure within the flat - I would attach videos if I could. The taps themselves were boiling hot and couldn’t be used in isolation. My shower had two settings - boiling hot or freezing cold and the hot temperature would cut out mid shower. The shower’s water flow could only be described as a trickle. I asked maintenance to remedy the situation and their solution was to replace the shower head for some reason unbeknownst to me. It made no difference. The shower took ages to warm up throughout my tenancy.

I moved out after graduation in July and made sure my room was deep cleaned and in pristine condition. I have since requested my security deposit back and been informed that I’ve been charged £48 for a mattress steam - I had a mattress protector on all year - as well as £24 for a shower head (the one that was installed without my consent and didn’t satisfy my maintenance request). After requesting the dispute to be taken up with management I was reimbursed for the security deposite with the charges still intact and received no communication. Code have failed to show proof of the dirty mattress. I’m now chasing my money and am receiving terrible service in doing so.

I could not recommend Code to anyone. My experience has been hell. Code have no control over noise at night as people cause havoc in the corridors and leave shopping trolleys, bin bags etc.

The wifi is courtesy of a well-known wifi network which I used at previous accommodations and I had to sign in every single time I came home from uni this year - that’s never been the case before.

Overall, my main irk is with the maintenance team. They took two weeks to fix my sink plug hole and when they did, it wasn’t fixed. It took three weeks of complaints before they checked my fire alarm which was flooded during the aforementioned flood. They only did so because it was setting off one of their sensors, not because of my emails or concerns for my safety. A lot of the work is outsourced to people from other companies who have a terrible reputation amongst the Code maintenance team.

The new accommodation manager, Mark, has now helped out with my deposit issues and assured me he’s looking to make improvements. He was great and very apologetic for what I’ve endured - like I said, I can’t really fault the people at Code. Hopefully he can push Code forward to be what it can be and should be.

Maintenance culture and cleanliness of the environment makes my stay worth it.

My time here has been peaceful and nothing but great quality, great environment, nearby shops, friendly staff, nice rooms and overall just a great place to stay, better if a dmu student

Great service, good people and always helpful.

This place offers more floor space and and your own kitchen and an en-suite for a better price then what my friends were paying for a share bathroom. I lived there for two years and I only had a few problems and within the week after contacting the office all of my problems were fixed. I would highly recommend this place to all years. If you are worried about about being by yourself there are plenty of events that the code accommodation put on for you to take to other people.

Pros - The staff, security and maintenance are lovely, the rooms are spacious, yet small enough not to be annoying when cleaning. Perfect for one person. Lots of light from floor to ceiling windows, with black-out curtains that do a pretty good job of it even when the sun is direct in the morning. Lots of storage, even as someone who has way too much stuff. They do fun events year round and it really makes it nice to live there.

Cons - it is VERY hot in the summer. loss of the fifth star almost entirely because of this. Definitely buy a fan (or several. Seriously it’s boiling), fire-alarms in individual rooms are very sensitive, my toaster sets it off. Lifts break often, though there are four at least in my block so there’s usually one working.

Didn’t get the specific explanation about contract without asking and always give the unclear answers whenever asked the questions. Aside from that the room was really good and best place for Introvert people.

The events are great, the staff are always helpful and the rooms are nice - overall a brilliant place to live!

Code is a really great place to live, the flats and vicinity are clean, light and well maintained. If there are any maintenance issues, the issue is logged and sorted as soon as possible. The facilities are great and everyone who works here are very friendly.