CODE Student Accommodation Reviews 107

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

My daughter was made very welcome when she lived at code. Personally we found all the staff members in the office very friendly and could not have helped more. They were very supportive and sorted out... See more

Company replied

Rated 5 out of 5 stars

Great studio apartment spacious included a full size oven, Tv (license needed) & small sofa . Washing machines available in the block . Post goes to dedicated postal room & message details went to stu... See more

Company replied

Rated 3 out of 5 stars

The building may look nice and some staff a nice but for the amount you have to pay is just not worth it, perv security members, poor finishes in the bedrooms and all round lack of care for the stude... See more

Company replied

Rated 5 out of 5 stars

A lot of benefits with having a studio here, including free gym access, study areas and 24/7 security. Studios are great and they have options for bigger square footage and come with a full sized frid... See more

Company replied

Company details

  1. Student Housing Center
  2. Education Center
  3. Group Accommodation
  4. Student Dormitory

Written by the company

Luxury student accommodation in Coventry and Leicester. Our studio flats and apartments, with their own private kitchen and bathroom, have been purposely built to provide great student housing. More than that, we want our residents to live in a place that feels like home. At CODE we promise to provide the things that make your life better – whether that’s mental health support, 24/7 security, free gym and fitness, a quiet place to study or free weekly social events. Because we’re about more than just providing rooms for students.


Contact info


4.0

Great

TrustScore 4 out of 5

107 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Superb student accommodation with an…

Superb student accommodation with an amazing, caring team looking after all the residents and organising fantastic events..

October 14, 2022
Unprompted review
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Thank you so much for the review. The team really do try their hardest and this means so much to them all!

Rated 5 out of 5 stars

Best Accommodation

Best accommodation in Coventry for students. Such a diverse accommodation as well with support from all staff at all times. Good communal areas with a cinema and excellent quality study areas. Terrace is lovely for a sunny day and a drink with friends.

September 10, 2022
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Thank you so much for your review. The team at Civebyey will be delighted to hear!

Rated 5 out of 5 stars

It was way better than I expected with…

It was way better than I expected with loads of things to do !

EVERYTHING WAS AMAZING
The Photo Booth, the 360 photos, the face painting, drinks and food and the DJ all amazing such a good time !

October 14, 2022
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Reply from CODE Student Accommodation

Thank you so much for your review! The team have worked so hard to deliver the very best welcome party possible, we are so happy you enjoyed it! We hope you enjoy all the other events we will be putting on :)

Rated 5 out of 5 stars

It was excellent

It was excellent
Everything!
Food, music, people!!

October 14, 2022
CODE Student Accommodation logo

Reply from CODE Student Accommodation

We are so pleased to hear your feedback - our local food suppliers Puros food will be over the moon to know you enjoyed their food as will the DJ, dancers and performers. The team really enjoyed hosting this for the CODE tenants and their friends.

Rated 4 out of 5 stars

Great welcome party ever

A lot of activities in party e.g. photo booth,bar etc , a way to getting to know people

October 14, 2022
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Thank you so much for your review of our CODE welcome party. Just the start of our events program so look out for many more to come!

Rated 4 out of 5 stars

Really had a good time

Really had a good time, so fun!

October 14, 2022
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Reply from CODE Student Accommodation

Thank you so much for your review on our welcome party, we really enjoyed welcoming CODE students and their guests for this free event. We are so happy you had a great time.

Rated 3 out of 5 stars

Lack of toilets

Lack of toilets, elephants looks pretty cool though, would recommend

October 14, 2022
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Reply from CODE Student Accommodation

Thank you for attending our free welcome party! The team loves welcoming you.
We are so sorry you found there were a lack of communal toilets, these are all to be found on the first floor within the communal spaces. We hope to welcome you back sometime to show you round the whole building...there may even be an elephant left!

Rated 5 out of 5 stars

Party

i had a great night, the security and the event was very organized.

October 14, 2022
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Reply from CODE Student Accommodation

Thank you so much for writing a review on our welcome party - the team really enjoyed the planning and delivery on the night and so happy you enjoyed :)

Rated 3 out of 5 stars

Great food (a bit spicy thou)

Great food (a bit spicy thou). A lot of queues for everything, but when you got there it was great. You should make a playlist everyone can include songs that will be played

October 14, 2022
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Reply from CODE Student Accommodation

Thank you so much for attending our free welcome party. The site team all loved getting to meet the student tenants and guests. Sorry you experienced queues...they did try to go as quick as they could and we will certainly look at alternative methods of distributing the cocktails next time. Best wishes :)

Rated 1 out of 5 stars

Don’t live here for Uni

Doors in the kitchen were missing for nearly a month. I complained many times but I had the same response of: ‘there is a priority list’.

Tried to claim I didn’t pay rent when I did, and also threaten my guarantors of payment.

Awful experience, don’t go for at University.

May 1, 2022
Unprompted review
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Hi
We don't seem to be able to find you as a customer with the details provided, would you like to contact us via welfare@codestudents.co.uk so we can help?

Rated 1 out of 5 stars

Take pictures of everything on arrival

Be aware..you pay a deposit then at the end of the year they charge for dirty curtains, mattress anything really. Make sure you take pictures the day you move in especially maintenance issues because they will charge you. Our 1st year we were very trusting ended up loosing all our deposit. (Room also not cleaned on arrival day) 2nd year pics taken of broken shower, tiles off wall fridge freezer broken and mouldy this was reported for maintenance, end of the year charges received for above until we showed pictures and emails of reports and threatened legal action money was then returned. All rooms are charged for curtain clean etc..but they are not cleaned so money in their pocket. During COVID cleaners went into my room 2,000 pounds worth of stuff taken without notifying me(they had no record of my taken items) but after doing my own investigation I was told by staff that my items had been seen and they described some of them to me. They then paid me compensation as the cleaners had taken them but I lost a lot of money. Although bike room has a camera they will not look at camera when your bike is stolen which mine was. Be aware..don't trust anything that is said. I could go on as there were lots of things.

June 30, 2022
Unprompted review
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Thank you for taking the time to provide a review, although it is not a positive one for us, we are eager to take your comments and experience on board to make future improvement.

Firstly may I thank you for rebooking with us three times, we appreciate your renewed business.

With regards damage deposits, we do really push the importance of checking your room and making notes of any discrepancies. We only ever charge for items that need cleaning / repairing and we will always refund any money should we have made an error.

With regards your other experiences, I am genuinely sorry your experience was not a good one and on behalf of the team and the company extend our sincerest apologies.

If we can rectify this in any way please do not hesitate to contact us via welfare@codestudents.co.uk and we will do what we can to make this better for you.

Rated 1 out of 5 stars

WORST EXPERIENCE AT UNIVERSITY

I wrote a review a few weeks back on the shocking experience i had at code. I received a reply:
"We did indeed offer to refund costs where possible, such as returning the price of any unused electricity."
Which does not cover what I had mentioned.

Three months have passed since I left the room at CODE and email after email I have been trying to receive the 300 pound deposit for my room. THREE MONTHS FOR A BANK TRANSFER THAT CAN BE DONE IN MINUTES.

Well, this is CODE. It hasn't changed a bit. Still unhelpful and everything they do is to cover their backs. No help to students and they don't follow through with their word.

September 22, 2022
Unprompted review
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Hi Gabriella, I am really sorry to hear that you have not received your deposit. Please can you email welfare@codestudents.co.uk and we would be keen to investigate what has happened here.

Rated 4 out of 5 stars

Easy access to DMU and the City

Easy access to DMU and the City and after raising some issues on the all inclusive bill refund via their welfare email address (as requested to do so), this was promptly dealt with and my daughter will be receiving some money back, which was the result we were hoping for. Thank you Lynn ! For future tenants, read the small print and asks the right questions, as it always helps. Our daughter was overall happy at the accommodation and whilst not the cheapest due the length of the tenancy agreement versus length of her student year, it gave her the independence she was looking for in her final year.

August 26, 2022
Unprompted review
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Hi Richard
Thank you for taking the time to write a review, all feedback is really important for us so we can continue to try to improve our services and communication.
If you feel there has been an error with your damage deposit - please do feel free to contact welfare@codestudents.co.uk and we would be happy to review for you. The team are usually very good processing over a thousand rooms each year, but we do occasionally get it wrong. If you're one of them we would be happy to rectify for you.
We have also taken on board your comments with regards the inclusive / exclusive options. We try to make it as clear as we can, but if this is not the case we will ensure this is reviewed.
Your feedback is gratefully received and will make a difference, thank you.

Update: Thank you for your updated review. If you would like to discuss the electric usage further please do contact us via welfare@codestduents.co.uk and we would be happy to look into this for you and discuss further.

Rated 1 out of 5 stars

STAY AWAY!

Absolute scammers! They take advantage of young people learning to live independently who are still building confidence to question when something is not quite right. They provide you with a filthy apartment which is supposed to be deep cleaned prior to arrival, the apartments tend to suffer with bugs, you report faults and property management fob you off and expect you to source repairs yourself and you have the privilege of being given a previously used and stained mattress which at the end of the tenancy they will charge you for because they are supposedly replacing however I can guarantee the next person will be given that worn mattress so they can make money off the next tenant. Do your research before booking

August 24, 2022
Unprompted review
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Hi Amanda
Thank you for your review, we are disappointed of course at 1 star, but as always, happy to investigate further for you. Our team work tirelessly to get rooms repaired, painted and cleaned before each new arrival. Every year we are full, so this is a mammoth task as the team process hundreds and hundreds of rooms. We do actively encourage tenants to check the room and complete the itinerary, as all providers do. We are of course not perfect and if we have made any error more than happy to apologise and rectify. Please don’t hesitate to email welfare@codestudents.co.uk where we would be delighted to investigate further for you.

Rated 5 out of 5 stars

Amazing studio- great value

Amazing studio. Stayed at leicester code students and loved my time there so much I stayed another year! The staff are so friendly and always there to help with anything. If you have any problems the maintenance is really great and fast. My studio was amazing to live in as it was really spacious and light thanks to the large windows. My favourite thing about code is definitely the staff and how friendly and warm they all are. Also how good value for money it is!

August 14, 2022
Unprompted review
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Thank you so much for your valued review - it means a lot to the team as they continue to work hard to make students stay as positive a one as possible.

Rated 1 out of 5 stars

Thowing money down the drain

This place is a scam. Don't just take my word for it, just take a look at the other reviews. It is close to impossible to get back your deposit. If you're moving in make sure you take pictures of how you found EVERYTHING even small things because that was my biggest mistake. I was missing some miscellaneous items like a lid for a bin as I just assumed there wasn't one, I brought my own small bin anyway. Yet I ended up getting charged for that and a bunch of other things that wasn't in the room when I arrived. The price for replacing these items were also more that they usually cost, so it's 100% a rip off.

Plus, like many other people, I am being charged for a new mattress despite it being left in the exact same condition as I found it. I know this as I used a mattress protector underneath a fitted sheet and a bed sheet, but it doesn't even matter since I spill anything. I am so annoyed as I feel like I threw money down the drain. I am still fighting it, but I’m nearly certain I won’t recieve my full deposit.

Don’t be like me and pay an absurd amount for rent in this place only for them to be dishonest and cruel and not return the deposit.

Lastly, the staff at the reception are all quite dismissive and rude over the few times I’ve interacted with them over the year. I wasn’t going to say anything because people can bad days but I don’t really care anymore so know that too.

July 28, 2022
Unprompted review
CODE Student Accommodation logo

Reply from CODE Student Accommodation

Dear Hannah,

Thank you for taking the time to share your experiences. We do ask everyone to complete their inventory and note any discrepancies, this is standard for all rental properties.
If we have made any error I would be happy to investigate for you via welfare@codestduents.co.uk. I am also saddened to hear you felt the reception team were dismissive of you. Again, if you can email us to detail which site we can investigate this further.
Thank you once again for taking the time to share your experience and we hope to learn and grown from your feedback.

Rated 1 out of 5 stars

Avoid, go elsewhere.

If you are a student avoid these scam artists at all costs. They overcharged my brother and do not maintain their side of the contract - my brother has been waiting for months for them to repair doors which were missing when he moved in and they keep giving excuses not to - failure to withhold their side of the contract yet threaten and scare him when he makes a complaint - telling him they are going to put him into debt, overcharge him and take action against him despite having paid his rent on time and in full for the coming months. I will be chasing this legally, the contract works both ways. Ignore the 5 star reviews on Google, as you can see from other negative genuine reviews they bribe students with a shoddy Amazon gift card to give them a 5 star review, absolutely pathetic. They just bully and overcharge students.

November 1, 2021
Unprompted review
Rated 3 out of 5 stars

Good Accommodation, Bad Communication

It is a brilliant Idea, however the lack of information that is stated clearly to tenants is bad. The weekly meetings are so much fun and the staff really go out of their way to try and help. However, the building is not finished and this is disappointing. During this trying time it has been very unclear what is happening with our everyday business and we have had a lot of things being taken away from us making it not feel like a home.

March 30, 2020
Unprompted review

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