I keep getting emails saying that I have bit coin and I need to withdraw it. But they want to charge me $64 to exchange it. I don't want it exchanged just put into my digital wallet. I believe all thi... See more
Coin Cloud
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See what reviewers are saying
Same experience as the first poster, A B. Machines just eat your cash and never give you any crypto. Surprisingly, the customer service agents actually answer (probably in a boiler room) but tell you... See more
Company replied
Lying crooks. I sent btc and never received it My new mission is to make to sure I contact every single retailer that has coin cloud and makes sure they remove the machines immediately. Reput... See more
Company replied
there are many types of crypto scams and we do everything we can to make sure our customers are prepared and educated in the event they find themselves in any of these situations. Our kiosk does state... See more
Company details
Written by the company
Coin Cloud is the world’s leading Digital Currency Machine (DCM) company, with a network of over 4,500 advanced two-way machines across the USA and Brazil. Unparalleled in the industry, these DCMs enable customers to buy and sell Bitcoin and over 40 other digital assets with cash, including Ethereum, Cardano, Dogecoin, Shiba Inu Coin, Uniswap, SushiSwap, and numerous other DeFi tokens, gaming tokens, stablecoins and more. Coin Cloud was founded in 2014 in Las Vegas, NV, and installed the first Bitcoin ATM on the Las Vegas Strip. Since that historic milestone, the company has grown quickly, and continues to expand steadily. Design upgrades and added functionality to the original machines led to their evolution into the current DCMs, offering more options: more coins, more languages and more functions. It’s More Than Just a Bitcoin ATM™. You can find Coin Cloud DCMs in trusted locations like grocery stores, supermarket chains, pharmacies, convenience stores and check-cashing branches. Only Coin Cloud gives you the option to cash out at every location and provides 24/7 US-based Client Support. Call, text or email any time at 855-264-2046 or Support@Coin.Cloud.
Contact info
United States
- 855-264-2046
- support@coin.cloud
- www.coin.cloud
You should know
Fees are too high
January 12, 2023
Unprompted review
Reply from Coin Cloud
Chris, Thank you for your feedback regarding our fees as we value what our customers have to say about their experience and your feedback allows us to improve. We do have consistent customer offers we send out via SMS and email. As long as you’re in our ecosystem you should be receiving our promo codes that include % off offers! Please use TRUSTPILOT25 for 25% off your next BTC purchase. For more questions or additional feedback please give us a call at 855-264-2046 where our Customer Service representatives are readily available to answer your questions. We look forward to serving you and your digital currency needs.
I’ve used this particular crypto atm 5…
I’ve used this particular crypto atm 5 or 6 times given its at the end of my block in playa del Rey. 2 out of 5/6 times the money literally just never went into my wallet and it’s also hit & somehow just disappeared ( no my account was never hacked ) & the other bad thing is that it takes over an hour (which is fine) but the machine claims no longer than a few minutes
January 10, 2023
Unprompted review
Reply from Coin Cloud
Morgan, we apologize for your experience as it did not match what we strive to provide our customers. If your funds have not entered your wallet it may be due to missing information as we have a verification process to ensure we're protecting you and that you are fully verified for faster and safer transactions in the future. Please give us a call at 855-264-2046 or send us an email at Support@coin.cloud We look forward to serving you soon.
It was confusing I didn’t know which…
It was confusing I didn’t know which icon to choose for bitcoin, wouldn’t it be better to say bitcoin on the icon?
January 11, 2023
Unprompted review
Reply from Coin Cloud
Aaron, this is great feedback that we will use to improve not only your experience but the experience of all of our other customers. Please do not hesitate to reach us online, via email, or through a phone call at 855-264-2046 should you ever need assistance or have questions as we're here to serve you and your digital currency needs.
Customer service can be better
Customer service can be better. Your feed is way too highand your promotion code u dont stand behind it. I had given u over $20 000 of my business and got $25 out of your promo codes which most of the time it doesn't even work. Common get your promotion together. I am actually turn to Rockitcoin cause of this situation. Big dissapointed in the operation your company is running.
January 10, 2023
Unprompted review
Reply from Coin Cloud
Raymond, We appreciate your feedback but regret your experience did not meet the positive experience we are committed to providing our customers. We'd love the opportunity to keep you as a customer. If you have given us $20,000+ of your business you can qualify for our Private Client Desk that is a customized over-the-counter (OTC) trade for individuals using wire transfer. Our Private Client Desk offers several benefits such as low competitive fees compared to our kiosk, a VIP Account Manager who you can call, text, or email directly, and a wider variety of digital currencies to choose from! For more information please visit https://www.coin.cloud/private-client or email privateclient@coin.cloud
Stress Free Transactions
I have always made my transfers to my husband overseas using coin cloud. It makes it easy and stress free
January 12, 2023
Unprompted review
Reply from Coin Cloud
Thank you for your feedback. We thrive to give our customers a positive experience and are excited to hear we’ve provided you with great locations, and great service. We hope to see you again soon!
The money insert it too low you need to…
The money insert it too low you need to bend over to feed it
January 10, 2023
Unprompted review
Reply from Coin Cloud
Gary, this is great feedback that we will use to improve not only your experience but the experience of all of our other customers. Please do not hesitate to reach us online, via email, or through a phone call at 855-264-2046 should you ever need assistance or have questions as we're here to serve you and your digital currency needs.
Actually the fee is high
Actually the machine I was using is working smoothly, but after that I just know I need to pay fees, and charge is too high almost 22%, it is not good at all, I am not suggest people use this way to buy coins if you don't want to lose your money, it is not worth it.
January 12, 2023
Unprompted review
Reply from Coin Cloud
Lisa, Thank you for your feedback regarding our fees as we value what our customers have to say about their experience and your feedback allows us to improve. We do have consistent customer offers we send out via SMS and email. As long as you’re in our ecosystem you should be receiving our promo codes that include % off offers! Please use TRUSTPILOT25 for 25% off your next BTC purchase. For more questions or additional feedback please give us a call at 855-264-2046 where our Customer Service representatives are readily available to answer your questions. We look forward to serving you and your digital currency needs.
Scammed
Scammed by someone claiming to be policer
Jairo Pichardo . I was scammed 900.00 dollars He he was special agent U.S. marshals office. Said it was complete a psychiatric evaluation. Or I would be addressed
3479209028
January 11, 2023
Unprompted review
Reply from Coin Cloud
Robbie, there are many types of crypto scams and we do everything we can to make sure our customers are prepared and educated in the event they find themselves in any of these situations. Our kiosk does state that Coin Cloud is not a money sending service & you must be the owner of your wallet to transact at our Kiosk. Please email us at Service@coin.cloud with your information associated with the transaction and our team will assist you with the next steps.
Reply from Coin Cloud
Teresa, Thank you for your feedback. We thrive to give our customers a positive experience and are excited to hear we’ve provided you with great locations, and great service. We hope to see you again soon!
Everytime i go to send bitcoin to a…
Everytime i go to send bitcoin to a friend I have to sometimes go to three different machines because they are always broken. It’s a pain but it’s the only way my boyfriend can receive money at this time. Usually the machine that I find that works is 20 miles from my house. And it becomes a nuisance to have to keep driving all over town to find a machine that works.
January 11, 2023
Unprompted review
Reply from Coin Cloud
Jeanne, we are sorry to hear you've traveled to Coin Cloud Bitcoin ATMs that are experiencing challenges. Please keep in mind that Coin cloud is not a money sending service and you must be the owner of your wallet to transact at our Kiosk. For more questions regarding our terms of service please give us a call at 855-264-2046.
I was disappointed bc after I entered…
I was disappointed bc after I entered the code the machine just froze up and I have to call them to tell them about it and I was told it would take 3 hours to fix it and that was like it 8:30 or 9am today
January 12, 2023
Unprompted review
Reply from Coin Cloud
Nancy, we apologize for the technical issues you experienced at the kiosk as we always strive to make sure we exceed our customer's expectations. Please use TRUSTPILOT25 for 25% off your next BTC purchase. For more questions or additional feedback please give us a call at 855-264-2046 where our Customer Service representatives are readily available to answer your questions. We look forward to serving you and your digital currency needs.
Overcharged Fees
I was dismayed to find out that the machine I used (I was told) was not a bit coin machine. I took advantage of the promo code for 23% off charges, but was actually charged 25% instead. I was disappointed as was the recipient of the transfer when 25% was taken out for fees.
January 11, 2023
Unprompted review
Reply from Coin Cloud
Hello Diana, thank you for your feedback. Our 4,500+ locations across the US are all 100% two way Bitcoin ATMs. Considering this was not your experience, we'd love to hear more to look into this. Due to our privacy policy, please give us a call at 855-264-2046 and one of our Customer Support Representatives will be readily available to assist you. Thank you again, and we look forward to serving you.
The last transaction I made was made to…
The last transaction I made was made to my wallet quicker than usual in the past I have had issues with it taking longer be processed sometimes the next day sometimes I've had it three or four days later actually I like going to the ATM by which they were machine where a little faster
January 9, 2023
Unprompted review
Reply from Coin Cloud
Sandra, we appreciate your feedback but regret your experience did not meet the positive experience we are committed to providing our customers. You should be receiving your coin within the hour. We're sorry this has not been the case for you. Have you considered using our Private Client Desk? Our Private Client Desk is a customized over-the-counter (OTC) trade for individuals using wire transfer. Our Private Client Desk offers several benefits such as low competitive fees compared to our kiosk, a VIP Account Manager who you can call, text, or email directly, and a wider variety of digital currencies to choose from! For more information please visit https://www.coin.cloud/private-client or email privateclient@coin.cloud
I deposited $2100 into machine and…
I deposited $2100 into machine and about an hour later learned that I was charged a 22% fee for using machine to purchase Bitcoin. $462 in fees, that was never shown on machine that I’m aware of
January 10, 2023
Unprompted review
Reply from Coin Cloud
Greg, We appreciate your feedback and we're sorry your experience did not meet the positive experience we are committed to providing our customers. We do include our exchange rate on the kiosk but regret it was missed during your visit. Please use TRUSTPILOT25 for 25% off your next BTC purchase. For more questions or additional feedback please give us a call at 855-264-2046 where our Customer Service representatives are readily available to answer your questions. We look forward to serving you and your digital currency needs.
Yes I'd like using the machine for the…
Yes I'd like using the machine for the convenience of buying bitcoin but there are way too many charges associated with those transactions
January 10, 2023
Unprompted review
Reply from Coin Cloud
We appreciate your feedback and love to hear that you like using our Coin Cloud Bitcoin ATM. Please use TRUSTPILOT25 for 25% off your next BTC purchase. For more questions or additional feedback please give us a call at 855-264-2046 where our Customer Service representatives are readily available to answer your questions. We look forward to serving you and your digital currency needs.
Rip off
Rip off. Fees are insane. Had promo code that wouldn't work. Never again
January 9, 2023
Unprompted review
Reply from Coin Cloud
Jason, We appreciate your feedback but regret your experience did not meet the positive experience we are committed to providing our customers. As long as the promo code used was active on our system you should not have experienced any issues. We're excited to assist you but will require more information regarding your transaction. Please give us a call at 855-264-2046. We look forward to serving you soon.
Why does their website they say a atm…
Why does their website they say a atm transaction is 10 minutes but it been almost 40 minutes and never got my money like I have to get this money at a specific time and am waiting but never got it so I don’t if they took my money or it’s just Sunday and they don’t work in Sunday’s
January 1, 2023
Unprompted review
Reply from Coin Cloud
Thank you for reaching out to us and for being a Coin Cloud customer. We recently changed our policy to protect our customers from fraudulent activity. If your transaction is on hold for review please give us a call at 855-264-2046 to finalize the process by making sure we have the correct information from you. Please be advised that your coin is on the way at the quoted price you purchased and this extra step is to ensure that we're protecting you and that you are fully verified for faster and safer transactions in the future.
None of their machines ever have cash…
None of their machines ever have cash when you go to sell. Made a our chase on Saturday, nothing yet. Address still shows 0 transactions, like it’s still not even waiting for confirmation 4 days later. Phone message changes everyday including today alleging they would be there today (12/27/22) but I keep getting the same message. Thankfully this led me to cashapp which is much cheaper and easier to buy btc.
December 24, 2022
Unprompted review
Reply from Coin Cloud
We appreciate your feedback but regret your experience did not meet the positive experience we are committed to providing our customers. For more questions, please give us a call at 855-264-2046 where our Customer Service representatives are ready and happy to serve you and your digital currency needs.
Never use this service
Never use this service. Put money in and had to call 9 times in 24 hour period to recover my money. They deducted 20% for my deposit transaction, and they don’t allow third party transactions. Too complicated, broken system with poor communication
December 20, 2022
Unprompted review
Reply from Coin Cloud
Thank you for reaching out to us and for being a Coin Cloud customer. We recently changed our policy to protect our customers from fraudulent activity. When a transaction is on hold it is currently in our review process until we have the correct information from our customer to finalize the transaction. During this process we can ensure your coin is on the way at the quoted price and exchange rate you purchased it at. You are correct about not allowing third party transactions as Coin cloud is not a money sending service and you must be the owner of your wallet to transact at our Kiosk. For more questions, please reach out to us at Support@coin.cloud where our Customer Service representatives are ready and happy to serve you and your digital currency needs.
You can not get cash.
They advertise that you can sell bitcoin at their ATMs. Tried 3 different ones, none worked. Yes I do have wallet with them. Yes it has funds. No I can not find an ATM from coincloud that will give me cash. Tried calling customer service. Maybe they will call me before I retire, but I doubt it.
December 1, 2022
Unprompted review
Reply from Coin Cloud
Mat, Thank you for contacting Coin Cloud and we apologize for the challenges selling your BTC. We're here to help, and our customer support team might be experiencing higher than normal call volumes which are resulting in higher wait times. If you have not received a callback and/or if you're still experiencing issues finding a machine please reach out to us at Support@coin.cloud We look forward to serving you soon.
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