I keep getting emails saying that I have bit coin and I need to withdraw it. But they want to charge me $64 to exchange it. I don't want it exchanged just put into my digital wallet. I believe all thi... See more
Coin Cloud
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See what reviewers are saying
Same experience as the first poster, A B. Machines just eat your cash and never give you any crypto. Surprisingly, the customer service agents actually answer (probably in a boiler room) but tell you... See more
Company replied
Lying crooks. I sent btc and never received it My new mission is to make to sure I contact every single retailer that has coin cloud and makes sure they remove the machines immediately. Reput... See more
Company replied
there are many types of crypto scams and we do everything we can to make sure our customers are prepared and educated in the event they find themselves in any of these situations. Our kiosk does state... See more
Company details
Written by the company
Coin Cloud is the world’s leading Digital Currency Machine (DCM) company, with a network of over 4,500 advanced two-way machines across the USA and Brazil. Unparalleled in the industry, these DCMs enable customers to buy and sell Bitcoin and over 40 other digital assets with cash, including Ethereum, Cardano, Dogecoin, Shiba Inu Coin, Uniswap, SushiSwap, and numerous other DeFi tokens, gaming tokens, stablecoins and more. Coin Cloud was founded in 2014 in Las Vegas, NV, and installed the first Bitcoin ATM on the Las Vegas Strip. Since that historic milestone, the company has grown quickly, and continues to expand steadily. Design upgrades and added functionality to the original machines led to their evolution into the current DCMs, offering more options: more coins, more languages and more functions. It’s More Than Just a Bitcoin ATM™. You can find Coin Cloud DCMs in trusted locations like grocery stores, supermarket chains, pharmacies, convenience stores and check-cashing branches. Only Coin Cloud gives you the option to cash out at every location and provides 24/7 US-based Client Support. Call, text or email any time at 855-264-2046 or Support@Coin.Cloud.
Contact info
United States
- 855-264-2046
- support@coin.cloud
- www.coin.cloud
You should know
Not received value for my purchase
I bought bitcoin at the machine it’s been 2 days now and I haven’t received value for my purchase. This used to be a trustworthy company but now seem like a whole lot of gimmicks going on. I even tried calling and I’ve been on the phone more then 2hrs waiting to talk to someone I’m so worried now
December 7, 2022
Unprompted review
Reply from Coin Cloud
Lois,
Thank you for reaching out to us and for being a Coin Cloud customer. We recently changed our policy to ensure that we're protecting our customers and that you are fully verified for faster and safer transactions in the future. If your transaction is on hold it is currently in review due to missing information. Please give us a call at 855-264-2046 to finalize the process by making sure we have the correct information from you. Please be advised that your coin is on the way and will be delivered at the quoted price you purchased after we finalize our verification process. Thank you and we look forward to serving you soon.
They’re bunch of thieves
They’re bunch of thieves, do not use their atm to buy or sell bitcoin
It’s been 3 days and I never receive my bitcoin in my wallet
December 1, 2022
Unprompted review
Reply from Coin Cloud
Brian, Thank you for reaching out to us and for being a Coin Cloud customer. We’re here to assist you and excited to help look into your transaction but before we do so we will need some information. Due to our privacy policy, this must be done through our Customer Support Department. Please give us a call at 855-264-2046 and one of our Customer Support Representatives will be readily available to assist you. Thank you, and we look forward to serving you.
Been 29 hours now my bitcoin haven’t…
Been 29 hours now my bitcoin haven’t arrive at my wallet
December 2, 2022
Unprompted review
Reply from Coin Cloud
Kelly, Thank you for reaching out to us and for being a Coin Cloud customer. We’re here to assist you and excited to help look into your transaction but before we do so we will need some information. Due to our privacy policy, this must be done through our Customer Support Department. Please give us a call at 855-264-2046 and one of our Customer Support Representatives will be readily available to assist you. Thank you, and we look forward to serving you.
Improve your whole platform 32 hours…
Improve your whole platform 32 hours now your system down can’t live chat no one answers the phones all of sudden sick of waiting for my cash
November 15, 2022
Unprompted review
Reply from Coin Cloud
We do apologize for the delay as we work hard to serve our customers. Our customer support team might be experiencing higher than normal call volumes which are resulting in higher wait times. Please select the callback option and one of our customer support representatives will reach back out to assist you. Thank you and we are excited to serve you soon.
Lying crooks.
Lying crooks.
I sent btc and never received it
My new mission is to make to sure I contact every single retailer that has coin cloud and makes sure they remove the machines immediately. Reputable retailers are being lied to by CoinCloud and unknowingly assisting them in defrauding their own customers.
If anyone is interested in a class action lawsuits please email my Gmail account. Site won't let me add full email address but it's Gmail.com just add @ after junekooming
November 15, 2022
Unprompted review
Reply from Coin Cloud
Mike, We appreciate your feedback but regret your experience did not meet the positive experience we are committed to providing our customers. Please allow us to assist you in looking into your transaction to make sure we resolve your questions and concerns. We will need additional information regarding your transaction. Please give us a call at 855-264-2046 and one of our team members will be readily available to assist you. We look forward to serving you soon.
SCAM
SCAM! flush your money down the toilet before giving these people a penny of your money! They will take your money and make you wait days for a simple transaction. Any other btc ATM sends money immediately. For some reason this company can't handle a simple task such as sending a transaction. They'll take your money but they won't send your coin. Never use them they are absolute scam artists who suck at their job.
Thanks for the below reply however waiting for 10 hours on hold or got a call back is NOT CUSTOMER SERVICE. It's a stall tactic if you can't deliver the service then don't take people's money Period
November 13, 2022
Unprompted review
Reply from Coin Cloud
We do apologize for the delay as we work hard to serve our customers through more crypto options, fast delivery, and exceptional customer service. Typically our transactions are quick to complete, however, we have been experiencing high volumes which are resulting in longer than normal processing times. We are happy to assist and look into the status of your transaction but due to privacy issues, we must do this on a phone call through our Customer Service Department. Please give us a call at 855-264-2046.
Pitiful rode all around town trying to…
Pitiful rode all around town trying to get my money
No machine had $
Customer service is horrible
November 11, 2022
Unprompted review
Reply from Coin Cloud
We appreciate your feedback but regret your experience did not meet the positive experience we are committed to providing our customers. Please allow us to assist you in looking into your transaction to make sure we resolve your questions and concerns. We will need additional information regarding your transaction. Please give us a call at 855-264-2046 and one of our team members will be readily available to assist you. We look forward to serving you soon.
Previous purchases went smoothly …
Previous purchases went smoothly Always sent Bitcoin to wallet in same day. But this last time last week, their customer service would tell me it says 1-3 days on machine. I believe machine said may take 24 hours . But then 3 days later, with no coin in wallet, I get onto Blockchain and my wallet address is nowhere to be seen. Instead it is someone else's wallet address and they have taken my deposit and handed it out to a dozen other addresses. I have threatened to sue them and I still don't hear anything from them. Run away, do not use them unless you feel like gambling and don't mind losing
October 29, 2022
Unprompted review
Reply from Coin Cloud
We appreciate your feedback but regret your experience did not meet the positive experience we are committed to providing our customers. Please allow us to assist you in looking into your transaction to make sure we resolve your questions and concerns. We will need additional information regarding your transaction. Please give us a call at 855-264-2046 and one of our team members will be readily available to assist you. We look forward to serving you soon.
Great Customer Service
I used the Coin Cloud machine but the screen wasn’t reading my phones QR code so I called the number. Their customer service agent was really nice and helped me figure out. They also gave me a discount to use next time. Great service and even better customer service.
November 4, 2022
Unprompted review
Reply from Coin Cloud
Amber,
Thank you for your feedback. We thrive to give our customers a positive experience and are excited to hear we’ve provided you with amazing customer service. We hope to see you again soon!
Great customer expirience
I have used Coin Cloud machines a few times and have had nothing but good things to say about the services. The customer service representatives have always been available and the locations are conveniently located. I can honestly thank Coin Cloud for educating me a lot about digital currency and the blockchain.
November 3, 2022
Unprompted review
Reply from Coin Cloud
Dave,
We appreciate your feedback and happy to hear we exceeded your expectations as our team works hard to make sure we're providing more crypto options, fast coin delivery, and exceptional customer service. Thank you for being a customer and we look forward to serving you soon!
Terrible service they didn’t even give…
Terrible service they didn’t even give me a reference number. Waiting to be called back I think they stole my money
November 4, 2022
Unprompted review
Reply from Coin Cloud
Larry,
Thank you for contacting Coin Cloud and we apologize for the delay. Our customer support team might be experiencing higher than normal call volumes which are resulting in higher wait times. If you have not received a callback and/or if your transaction has yet to settle on the blockchain please reach out to us at Support@coin.cloud
We look forward to serving you soon.
Very poor service
Very poor service. And it’s very unreliable, i made a payments to my wallet and itself over 2 days now and I haven’t seen the coin or my money, this is equivalent to fraud😡😡
November 2, 2022
Unprompted review
Reply from Coin Cloud
Hello
Thank you for your business and your feedback on your experience with Coin Cloud. We work hard to serve our customers through more crypto options, fast delivery, and exceptional customer service. After checking with our team we are up to date with our coin delivery, however, please call us immediately at 855-264-2046 if your transaction has yet to settle on the blockchain. Thank you again, and we look forward to serving you.
I used coincloud atm
I used coincloud atm. Over 5 hours I haven’t received my bitcoin and received a message my purchase got expired.
October 31, 2022
Unprompted review
Reply from Coin Cloud
Hello Susan,
Thank you for reaching out to us and for being a Coin Cloud customer. We’re here to assist you and excited to help look into your transaction but before we do so we will need some more information. Please give us a call at 855-264-2046 and one of our Customer Support Representatives will be readily available to to assist you. Thank you again, and we look forward to serving you.
What’s happening between your wallet…
What’s happening between your wallet and blockchain more than 30hours now I haven’t receive my funds from coincloud
October 29, 2022
Unprompted review
Reply from Coin Cloud
Laurrie,
Thank you for being a Coin Cloud customer. We value your business and always strive to make sure we resolve your questions and concerns and exceed our customer's expectations.
Please call us immediately at 855-264-2046 if your transaction has yet to settle on the blockchain or if you have any additional questions. We look forward to serving you soon.
Fantastic experience
Found it simple and easy to buy and sell my crypto. Money was in my wallet within minuetes. Definitely recommend especially since the cash out feature is immediate and on the spot. Customer service also always seems to sort out any questions or concerns I have.
October 28, 2022
Unprompted review
Reply from Coin Cloud
Caleb,
Thank you for your feedback as we value your business and are devoted to serving our customers through more crypto options, fast delivery, and exceptional customer service!
We look forward to continue to serve you and your digital currency needs.
Great experience
Great experience, was able to sell my crypto and get cash in minutes. Highly recommend.
September 28, 2022
Unprompted review
Reply from Coin Cloud
Joanna,
Thank you for your feedback as we value your business and are devoted to serving our customers through more crypto options, fast delivery, and exceptional customer service!
We look forward to continue to serve you and your digital currency needs.
I have used other BTC ATMs but this one…
I have used other BTC ATMs but this one has multiple locations in Texas and makes easier for me to use them when I need. Just bought BTC and ETH and both transactions finished in minutes…
October 28, 2022
Unprompted review
Reply from Coin Cloud
Carlos,
Thank you for your feedback. We thrive to give our customers a positive experience and are excited to hear we’ve provided you with great locations, and great service. We hope to see you again soon!
Do Not Use This Coin ATM. Scam!
It has been over 50 hours and they still have not placed my transaction in the blockchain. Everywhere online says they fired 50% of there staff and are going out of business soon. They clearly don't have the funds to pay people there money and it is clear they are going bankrupt soon. Do not use their atm.
Friday 10/28/22 still nothing and when I called customer service they stated there is nothing they can do and if I wanted to file a complaint then I could do that on their website. This company needs to be investigated and then prosecuted.
If you think writing a reply and talking about how your business can't handle the transactions from your customer because you just cut a bunch of your staff member then you probably should consider closing your doors so you don't have to make excuses for the way you treat your customers.
October 23, 2022
Unprompted review
Reply from Coin Cloud
Jonathan, we sincerely apologize for the delay in your transaction. We value your business and are happy to report that we are 100% caught up on all buy & sell transactions in our network. However, please call us immediately if your transaction has yet to settle on the blockchain.
Trusted in more than 5,000 locations in the U.S. and Brazil, we are excited to share that Coin Cloud is as strong as ever and incredibly well-positioned to continue serving our customer's financial needs.
We regret that your experience with our customer service did not meet your needs, as we always strive to make sure we resolve your questions and concerns and exceed our customer's expectations. Please give us a call back at 855-264-2046 to receive a promo code, and get answers to any additional questions you have regarding your transaction.
Company is going under they just laid…
Company is going under they just laid half of their staff which means they’re going to in no time go out of business. They are 15 business days behind from paying out
October 26, 2022
Unprompted review
Reply from Coin Cloud
Erika, we are happy to report that we are 100% caught up on all buy & sell transactions in our network. However, please call us immediately if your transaction has yet to settle on the blockchain.
Trusted in more than 5,000 locations in the U.S. and Brazil, we are excited to share that Coin Cloud is as strong as ever and incredibly well-positioned to continue serving our customer's financial needs.
We regret that your experience with our customer service did not meet your needs, as we always strive to make sure we resolve your questions and concerns and exceed our customer's expectations. Please give us a call back at 855-264-2046 to receive a promo code, and get answers to any additional questions you have regarding your transaction.
I purchased a bitcoin of $550 bitcoin…
I purchased a bitcoin of $550 bitcoin yesterday 1:33pm and It hasn’t come through my wallet address till now
October 26, 2022
Unprompted review
Reply from Coin Cloud
Hello Onakoya,
Thank you for being a Coin Cloud customer as we appreciate your business. We apologize for the delay in your coin delivery. We’re happy to look into this for you but will need some details regarding your transaction. Please give us a call at 855-264-2046 and one of our Customer Support Representatives will be readily available to to assist you. Thank you again, and we look forward to serving you.
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