Coin Cloud 

Do not use this bitcoin atm! They will scam you out of money and the customer service people are horrible!!! Do not use this!!!!! I repeat do not use this place!!!!!!!

Takes too long, drive down the street and you’ll have your transaction processed within minutes at any other type of bitcoin ATM

This company used to be a reasonably priced quick alternative to bank transfers. They have now gone down hill and I will never use them again. They take days to send out funds. Do yourself a favor and use an alternate route for crypto.

I should have learned my lesson last time I used coin cloud. I used to love this company. Fees were always a bit more expensive than some others but the coin came in fast so it was worth it to me.
A few weeks ago I made a smaller purchase and it took over 24 hours to show up (never received text message during confirmation so I’m still not 100 percent I ever did receive my money) I use a couple different companies and it might have been one of those transactions that actually came in.
I emailed coin cloud but received no response and then today, I wasn’t thinking and used their atm again. It was only 100 bucks but again, I have received no message regarding my transaction so I have no clue if or when it will show up in my wallet.
No notice on the screen of delayed times or anything.
Just really getting pissed off. I could have waited 20 minutes to use the other btc atm by my house and saved a few bucks and already have had my coin.
Just really going downhill lately.
Please be smart and use a different company until these guys get their crap together.

I used to love CoinCloud. My local ATM was only 6% in fees and the transfer happened in minutes. Now their rates have been jacked up to 19.94% and if you see your bitcoin in the less than 24 hours you’re winning. We all know what can happen to BTC price in 24 hours.
These guys have changed their interface in the past few months and this seems to be the trigger for most of their problems.
I have used their machines extensively the past few years but they have lost me as a customer given the outrageous fees they are charging and the time it takes them to proceed transactions.

Again I have been Banboozled!!! I have had delayed coin issues before with this company and I was thinking I was smart by calling ahead of my purchase and I was told no delays today. Now that I’ve finally got through on customer service they are saying they were having delays. When I explained to the agent that I called first Ulisess G told me that they have signs posted on the machine to tell the customer that there will be delayed… I’ve only seen the words FAST and EASY and not the words up to 24-48 hour delays when purchasing from our machine
I’m beyond frustrated because I could have used another machine or another avenue for my purchase. Now I’m out the money until it shows up tomorrow the next banking day after 5pm…. It’s the weekend and it takes my money to be used by this company at a fee I mind you….. I’m sick to my stomach over this

Lmc

It seems every time the price is going up and I put money in, it takes days to get to me. This is the last time. I’m missing out on money because it takes days to get my coin. Just make the time estimate accurate whether that means boosting it from 30 minutes or telling us it will take forever. Terrible way to get coin just avoid it.

i bought litecoin at one of thier atm's and its been 10 hours adn i finally got a reply saying that it will be two more days wth it said 15 minute on the atm horrible do not buy from coin cloud

Horrible. It's been 24 hours and still haven't received my bitcoin. I called and they use the same lies they used in the past. Worst experience I ever had moving crypto. Stay away from coin cloud

Coin cloud is awful. Used they slow ass machine at 8am still haven’t got my bitcoin it’s 3pm. like come tf on

Used their ATM, today @9am. Money still hasn’t been loaded to my account 11:30am. They sent a saying my transaction id has expired tried calling around but to no avail. Seeing all of these bad reviews have me scared

Their atm is becoming a trash, looks like you are trying to scam people off their money. I bought Bitcoin $3000 with promo code COINCLOUD22 using your atm in Bristol VA Sep 24th. its past 24 hours and I am yet to receive the bitcoin in my wallet.
I have contacted the support on the phone and all the rep is trying to do is make it seem it was my fault. How is it my fault that I'm yet to receive my coin for over 24 hours ? This is not the first time I get to use an atm. You do need to resolve this issues as there has been a lot of complaints otherwise you will lose lots of business. I need my bitcoin in my Wallet. I am going to have this review posted everywhere.

Absolutely awful experience. And I’ve not once taken the time to write a negative review for any company or service because I’m pretty lenient, and like to think of everyone as human and capable of mistakes. But this place needs to get their s**t together. Seems like most reviews show they’ve had bad experiences buying bitcoin, well I’ve had a pretty bad one trying to sell mine for cash. After searching online for hours which ATM allows you to SELL bitcoin, I came across these guys. Went to a kiosk, and tried to sell $1000 worth of bitcoin. Everything looked good, it gave me a QR code to send the BTC to, and after I sent it I received a link to my phone to track the status. Went and sat in my car for about 30 mins til the BTC transaction was fully confirmed, then got a text saying the cash was ready for pickup and to go back to the kiosk. Went back, and was told by the kiosk screen they can’t complete the transaction because the kiosk doesn’t have the cash available. OH COOL, so there isn’t a system in place to prevent me from starting a transaction that they can’t fulfill? Weird. Anyways…. The kiosk then gives me a drop down menu of other kiosks in the area that have the available cash, so it “transfers” the transaction to the other kiosk I choose. Found one that was 20 minutes away… so I chose that one. I drive there, excited to finally finish this mess. Guess what? Same error! You’ve got to be sh*tting me. No cash in the machine. It gives me the same prompt “please select another location”. Unfortunately now the nearest location is further away, about 35 minutes backwards from where I live… so I call their support team and explain the issue. I said “listen, I only want to drive to this other location if you can absolutely guarantee me that this kiosk actually has the funds to give me”. They assured me it did and that it’s rare for a machine to not have the available cash. Funny cause it already happened twice. Before I leave, silly me decides to try another transaction for $500, hopeful that maybe the machine was maybe short in cash but had enough to do $500. I sent the btc and get the same error even after it does tell me it has enough cash to complete the $500. Now I’ve got $1500 missing and need to recover. Anyways, I take the drive, finally get there, and I get another similar BS error. Tried twice just to make sure it wasn’t an error with my phone. Nope, sure enough their system is just really whack and yet again it doesn’t have the cash. Now I’m annoyed. 2 hours of driving, all while the price of bitcoin is dropping in value and I can’t complete this damn thing. I get home and after waiting on hold with their support team, they keep trying to give me alternative locations to pick up the cash. I politely tell them I’ve had enough and I can’t risk making more drives to empty machines. At this point I honestly think I’m getting scammed. The support member mentions she can refund me, asks for my btc address, and I reply to a text with the info. After getting put on hold for another 5 mins she comes back saying she talked to her team and since the transaction is in “this status” I’m not entitled to a refund. Now I’m really about to kiss my money goodbye. How am I not entitled to a refund if the original agreement wasn’t satisfied? Should it be my responsibility to go drive another hour out of state to find a machine that MIGHT (emphasis on the might part) actually have my cash? I think I’ve been more than patient enough at this point by driving to 3 locations, most would already be furious after the first one. I explain I really need this fixed somehow because I have no other options and to please help me. I get put on hold again for 20 mins then am told they processed the refund. I was nervous at first, and was told it might take 24 hours to receive. But at this point, I already considered the money gone so figured if a refund hits, GREAT. If not, I guess it’s my fault for not being smarter. I’m happy to report that this morning I DID receive my refund. When I woke up I almost decided to not leave a negative review, however, the absolutely ridiculous BS hoops I had to jump through to get my money back is not okay, and I hope someone sees this review and gives it thought before going through the same crap I did. 1 star for the fact I did get a refund, but 0 stars on every other aspect. DONT ALLOW YOUR MACHINES TO PROCESS TRANSACTIONS IF THEY CANT FULFILL THEM. I can’t be the first or the last person this happens to. This company could have a lot of potential, the machines themselves look great, they’re easy to navigate, they look smooth and modern and inviting, unlike the old ugly ATMs you see at the gas stations. But guess what? I’ve used those old ugly btc ATMs that charge crappy fees, and they dispensed my cash within 5 seconds… I’ll keep going there and not get sucked into another 5 hours of BS like this company did me. BEWARE PPL

First of all I've used coincloud machines before and their rates are kind of ridiculously high and service is usually slower than any other Bitcoin ATM, but I used them again yesterday at 4A.M. I sent 40.00 in Bitcoin to an address and here we are 12:27a.m. the next day and still I have not received my Bitcoin. My Girlfriend also sent 40.00 right after me and she still haven't received her Bitcoin either. This is beyond ridiculous. How are they still in business? I called customer service and was told I should receive my Bitcoin later today sometime, no particular time frame or anything just later today sometime. This seems like straight robbery to me. How do you pay the highest rates for the slowest service that is so backwards to me. If you need your Bitcoin sent at a reasonable time like that day in particular, I don't recommend using coin cloud unless you have a couple days to spare and your not worried about time and don't mind spending extra money to wait.

This is one of the worst companies I've ever ever worked for. They were unprepared for like 6/6 jobs! Wrong codes every single time and gave me a 2 1 star reviews after how bad their customer service was

Used a CoinCloud ATM with a promo code.
It took almost 20 hours between using the ATM and getting the funds in my wallet.
Used promo code for 20%-off fees, and did not receive 20% off of fees.
Horrible company, horrible service, and they love to lie to their customers!

Coincloud are thieves. While they have been jacking up their ATM rates recently, I still decided to use them but they double charged me and the final commission came out to 20.8%. They agree it was a mistake but after one week they still won’t refund the over charge and want to wait until their “product team” figures out why.
Not my problem why it happened and everyone in CoinCloud agrees it was their mistake. Give me back my money.
Find another BTC ATM

I agree they are garbage. Been waiting close to 2 hours still haven't received my coins.

Currently the rate for Bitcoin cash is $109 online. They charged me $142 plus $5 service fee. I'm now waiting 2 hours I still don't have them in my wallet.(could have purchased them online with my debit card and literally had them in my wallet within 5 minutes) (why I didn't just do that like always I have no idea) (I think I just wanted to test out one of the ATMs and see what they were like) (I was also supposed to have a 25% off code and I entered it and it refused to take it even though it came directly from their website)

On top of that no matter how much you buy you have to go through this absurd verification procedure with your driver's license and pictures. Completely off the wall.

It's no wonder store owners around here are taking out there ATMs and putting in their competitors.

I feel like an idiot that I just didn't go online and use an online exchange and pay a five or seven percent premium as opposed to what's turning out to be a 50% premium (assuming I actually ever get my freaking coins)

I call in to see where my coins are in the ladies literally said to me what is bitcoin cash?

Like what are you talking about I gave you a Bitcoin cash address and I chose altcoins and your receipt even says you're sending me Bitcoin cash.

She says to me oh I didn't know our wallet is Bitcoin so we have to go buy them and send them to you so it could take a few hours.

I would highly recommend you avoid using this company.

Wish I read the reviews before using coin cloud. They have to be on the brink of closing up shop based on the latest reviews. “Deposited” money 16 hours ago and still have yet to receive it. I use other Crypto ATMs all the time and have never had a problem. As a matter of fact I used one today and had it confirmed within 30 minutes.

This is the first and last time I will be using Coin Cloud. I’m questioning if I will even receive my money at this point.

Coincloud needs to figure things out. They have gone downhill really fast. Loved them at first but lately they have been the worst Bitcoin company out there. Over just 10 days 3 transactions took a long time, not just hours but days. First transaction took 12 hours, 4 days later I made purchase on Friday and received it Tuesday and now once again made a purchase last night and 8 hours later still nothing. What really angers me is their site stating that most transactions take 15 mins but on RARE occasions, can take up to a hour. What is rare now a days is getting it under 8 hours. And I did my own little test and while waiting, I went to 2 other Bitcoin machines with other companies and had the Bitcoin in minutes. So how can other companies have it out in minutes and you guys take 4 days? And if you are going to be so slow, TELL PEOPLE, so we can go somewhere else. No notice on machine about any possible delays. Company obviously doesn't seem too concerned seeing how many other ppl are staying the same issues. When it takes longer than my bank, it defeats the whole purpose. Hopefully the company will get someone in charge who cares enough to figure out why they are only Bitcoin to have huge delays and fix the issue