Colaz Reviews 

659
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I’ve been a customer at CoLaz Southall for six years. The only reason I’ve stayed this long is because I’m not someone who complains easily. I always try to give businesses the benefit... See more

Rated 5 out of 5 stars

This the best ColazShall I’ve ever been to and I would recommend this to everyone .Their staff is so kind so helpful so friendly that hopefully every clients makes prayers for them and I especially... See more

Company replied

Rated 1 out of 5 stars

We bought laser therapy package for hair treatment from Colaz Harrow in Rayners Lane. They insisted on paying full amount upfront and we paid £1000 of the total £1500. We had 3 sessions out of total 1... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really great experience at this clinic. Bal is incredibly friendly and makes you feel comfortable straight away. She takes the time to tailor the treatment to your needs and budget and i... See more

Company replied

Company details

  1. Wellness Center

Written by the company

CoLaz Advanced Beauty Specialist Clinics are owned individually by different franchisees. Currently we have 9 locations across the UK, situated in Southall, Hounslow, Wembley, Harrow, Ealing, Reading, Slough, Paddington and Derby. All our clinics employee qualified therapist, doctors and nurses to provide the latest treatments in the market place.


Contact info

3.4

Average

TrustScore 3.5 out of 5

659 reviews

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No recent history of asking for reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(659)

22 reviews in the last 12 months

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Rated 5 out of 5 stars

Great practice and staff

I had a great experience at this laser hair removal clinic. The staff were friendly, professional, and made me feel comfortable from the moment I arrived. Everything was explained clearly, and they took the time to answer all my questions. The treatments were quick, efficient, and I’ve already noticed great results. The clinic itself is clean, modern, and well-maintained, which added to the overall experience. I highly recommend them to anyone considering laser hair removal.

November 14, 2025
Unprompted review
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Reply from Colaz

Thank you so much for your lovely review! We’re really glad you felt comfortable and happy with your results. It means a lot to our team. Looking forward to seeing you again soon!

Rated 5 out of 5 stars

My daughter had laser hair removal at…

My daughter had laser hair removal at Colaz and loved the results. The staff were friendly, professional, and made feel comfortable. Quick, painless, and super effective- highly recommend!

October 26, 2025
Unprompted review
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Reply from Colaz

We’re so glad your daughter had such a great experience and loved her results. It’s always our goal to make every treatment comfortable, professional, and effective. We really appreciate your recommendation! 💕

Rated 5 out of 5 stars

Bye bye unwanted hair

I have almost completed a full course of laser hair removal treatments, and I genuinely wish I’d done it sooner. The results have been incredible, I no longer suffer from ingrown hairs and the hyperpigmentation, which I battled with for years while shaving and waxing.

The clinic was spotless, and the Bal my technician is professional, friendly, and always made me feel comfortable. She explained everything clearly, from how the laser works to what to expect after each session.

Yes, there was a little discomfort at times (especially in more sensitive areas), but it was quick and totally manageable. The cooling system helped a lot. I have olive skin colour and so I loved that the settings were tailored to my skin tone and hair type.

I can't recommend Colaz laser hair removal enough. It’s an investment, but one that pays off in confidence and convenience.

August 5, 2025
Unprompted review
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Reply from Colaz

So glad you’re loving the results—thanks for trusting Colaz and Bal to be part of your confidence journey! 💙

Rated 4 out of 5 stars

I have been visiting Colaz clinic in…

I have been visiting Colaz clinic in Paddington and happy with their services. They do everything with a lot of care

August 16, 2025
Unprompted review
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Reply from Colaz

We really appreciate your feedback! It’s fantastic to hear that you’ve been happy with the care and service at our Paddington clinic. We strive to ensure every visit is a positive experience, and we’re glad that’s been the case for you. Thank you for choosing us, and we can’t wait to see you again soon!

Rated 1 out of 5 stars

Store closed and they owe me over £1000

I have got a laser package with them and a facial package with them and I’m so angry that they have shut the store down without informing their customers. They owe me over £1000 and this is no joke. They are not replying to my emails and no one is taking responsibility. Colaz is a company name across uk how can one store close down and no one take responsibility. The emails I was given by another store is not responding at all.

July 1, 2025
Unprompted review
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Reply from Colaz

We completely understand your frustration.

To clarify, CoLaz is not responsible for the operations of the Rayners Lane clinic, as it legally stopped being part of CoLaz in November. The owner made independent decisions regarding the business, and we had no involvement in these changes.

Since this matter is being handled by Ceylon Ayurvedic Health, we recommend reaching out to them directly at info@ceylonayurvedahealth.co.uk for further assistance regarding outstanding sessions. Thank you.

Rated 5 out of 5 stars

Colaz at Paddington

I had my laser session at Colaz in Paddington, and it was the best experience I've had so far! Bal is incredibly friendly and really great with clients. She's also super accommodating when it comes to scheduling appointments, which makes it so much easier to fit everything into my busy life.

The service was top-notch, and I felt really comfortable throughout the entire session. If you're looking for a laser clinic with friendly staff and flexible scheduling, I highly recommend Colaz in Paddington. Ask for Bal – you won't be disappointed!

August 19, 2025
Unprompted review
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Reply from Colaz

Thank you so much for your wonderful feedback! We’re delighted to hear you had such a positive experience at our Paddington clinic and that Bal was able to make you feel comfortable and accommodated. Your recommendation means a lot to us! 💙

Rated 5 out of 5 stars

I have been coming here for last 3…

I have been coming here for last 3 years,and I get good service the staff is so nice and always happy to help.My appointment is always on time.I am happy to choose Colaz slough branch for my self and my family.

September 5, 2025
Unprompted review
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Reply from Colaz

Thank you for trusting us over the past 3 years! We’re so glad you and your family are happy with the service at our Slough branch. 💙

Rated 1 out of 5 stars

DO NOT USE COLAZ - Experts at taking payment but not providing service

Colaz did not inform me in advance that my packages would be moved across to a different company. I was only informed after this had taken place. The different company, Ceylon Care Ltd appears to have gone into liquidation and I am not receiving any response from the email address or phone numbers. This has been happening for 8 months!
Colaz are failing to take any responsibility - before this transfer they should have informed me and provided options.
They mention how packages can be transferred to another branch if the same package is purchased from one of their other branches - I shouldn't have to do this. Reason they state for this is because the other branches are 'busy' - it's just another opportunity for them to take your money. Funny how they were able to transfer sessions when the Ealing branch closed but somehow they cannot do this when the Harrow branch closed?!
This is fraudulent behavior that I will be reporting and escalating. I strongly regret purchasing packages from Colaz and advise everyone to not use this company, they are incredibly unreliable and will take your money without providing the service. The CEO of Colaz needs to take accountability

August 24, 2025
Unprompted review
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Reply from Colaz

We completely understand your frustration.

To clarify, CoLaz is not responsible for the operations of the Rayners Lane clinic, as it legally stopped being part of CoLaz in November. The owner made independent decisions regarding the business, and we had no involvement in these changes.

Since this matter is being handled by Ceylon Ayurvedic Health, we recommend reaching out to them directly at info@ceylonayurvedahealth.co.uk for further assistance regarding outstanding sessions. Thank you.

Rated 1 out of 5 stars

Hi I had purchased laser removal form…

Hi I had purchased laser removal form Colaz Harrow in 2024. When I called them in Dec for appointment, they said the cinic will be reburbished and will open after a month. We were not informed that will be transferred to Ceylon Care. Also, if this was already planned, why did Colaz as a company did not inform the customers. This is totally scam. Do not trust Colaz.

August 24, 2025
Unprompted review
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Reply from Colaz

We completely understand your frustration.

To clarify, CoLaz is not responsible for the operations of the Rayners Lane clinic, as it legally stopped being part of CoLaz in November. The owner made independent decisions regarding the business, and we had no involvement in these changes.

Since this matter is being handled by Ceylon Ayurvedic Health, we recommend reaching out to them directly at info@ceylonayurvedahealth.co.uk for further assistance regarding outstanding sessions. Thank you

Rated 5 out of 5 stars

Me and my sister both come here

Me and my sister both come here, amazing service and staff.

August 22, 2025
Unprompted review
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Reply from Colaz

Thank you for sharing your experience! 💛 We’re so glad both you and your sister are enjoying our services. It’s always a pleasure to welcome you, and we truly appreciate your kind words about our team.

Rated 5 out of 5 stars

Great value Colaz Paddington

I’ve been visiting CoLaz Paddington for Laser hair removal for 2 years.
Have had a great experience with them so far especially since the change over. The aesthetician Bal is very helpful and great at making clients feel comfortable. Communication is great and they’re understanding of clients needs and willing to work with you to get your results.

August 20, 2025
Unprompted review
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Reply from Colaz

Thank you for your kind words! 🌟 We’re so pleased you’ve had a great experience with us over the past 2 years. Bal and the team will be thrilled to hear your feedback, and we look forward to supporting you on the rest of your journey with CoLaz Paddington. 💛

Rated 5 out of 5 stars

Bal has provided the most comfortable…

Bal has provided the most comfortable experience and service while being accommodating. Already seeing results 2 sessions in only!

August 20, 2025
Unprompted review
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Reply from Colaz

Thank you for sharing this! 💛 We’re so happy you’re already seeing results after just 2 sessions, and Bal will be thrilled to hear your lovely feedback.

Rated 5 out of 5 stars

Great customer service and results

Bal is amazing and has great customer service! Great communication always receive quick responses either over the phone or WhatsApp and they’re very understanding regarding appointments. So far I’ve seen brilliant results for my laser treatment so I’m excited to keep going

August 19, 2025
Unprompted review
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Reply from Colaz

Thank you so much for your kind words! 💛 We’re so glad you’re happy with the service and results—can’t wait to see your continued progress!

Rated 5 out of 5 stars

This place deserves 10 stars

This place deserves 10 stars. Bal is managing an amazing clinic.. top customer service and hospitality. Ive been coming to this clinic for 2 years now and I’ve always felt very comfortable and happy from when I get there to when I finish my treatment!!

August 15, 2025
Unprompted review
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Reply from Colaz

We truly appreciate your continued trust and love hearing that you always feel comfortable here. Thank you for the 10 stars!

Rated 5 out of 5 stars

Great experience

Service is great - staff are all very warm and welcoming. Always receive very quick responses from them and have seen amazing results with their laser treatment.

July 2, 2025
Unprompted review
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Reply from Colaz

So happy you’re seeing fantastic results and enjoying our service. We truly appreciate your review!

Rated 5 out of 5 stars

I had laser sessions from Paddington…

I had laser sessions from Paddington branch and it has the best results. Also i had deep cleanse facial which was great and very relaxing

August 7, 2025
Unprompted review
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Reply from Colaz

Thank you so much for sharing your experience! 💕 We’re so glad to hear you’re happy with your laser results and enjoyed the deep cleanse facial. Can’t wait to welcome you back for your next treatment!

Rated 5 out of 5 stars

Excellent

Excellent staff, super helpful and they provide fantastic services.

August 15, 2025
Unprompted review
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Reply from Colaz

Thank you for the 5 stars! We’re glad you loved our staff and services.

Rated 1 out of 5 stars

This company is an absolute scam

This company is an absolute scam. They traded under the name Colaz, took my money and then management supposedly changed hands. They said that my treatments would be honoured by the new company Ceylon Care who have avoided my calls and emails. Even though I purchased my treatment via Colaz they refused to refund and literally refer every review back to the new owners even though they know full well the company is no longer trading. I advise you all to take things further but start with contacting your bank to report the transaction ASAP. There are process in place that may allow for us to all get our money bank. This company is rotten and extremely dishonest.

August 14, 2025
Unprompted review
Colaz logo

Reply from Colaz

We completely understand your frustration.

To clarify, CoLaz is not responsible for the operations of the Rayners Lane clinic, as it legally stopped being part of CoLaz in November. The owner made independent decisions regarding the business, and we had no involvement in these changes.

Since this matter is being handled by Ceylon Ayurvedic Health, we recommend reaching out to them directly at info@ceylonayurvedahealth.co.uk for further assistance regarding outstanding sessions.

Rated 5 out of 5 stars

I recently completed 6 sessions of full…

I recently completed 6 sessions of full body laser and the service was amazing. i can’t fault the way they made me feel so comfortable throughout my appointments and the clinic was very clean and welcoming

August 8, 2025
Unprompted review
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Reply from Colaz

Thank you so much for your kind words! 💕 We’re so happy you felt comfortable and enjoyed your sessions with us. Can’t wait to welcome you back again!

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