Colaz Reviews 

The staff were amazing and really friendly treatments are great and alway have amazing offers

Very kind staff and excellent service. Thank you!

Highly recommend their laser service! Very professional! They make sure all the pre requires are met! They ask all the relevant questions and answers all our doubts! Once I went to salon with tan after my vacation, she noticed and adviced me how to remove tan and rebooked me, which is very appreciative!

Very unprofessional. They will make up their own prices for packages, use old machines, not provide any information about aftercare, not let you know if any appointment needs to be cancelled or a staff member is not in. The people working in the Hounslow branch are unqualified and unprofessional

Rip offs. Will take your money in advance as packages and then disappear.

I have been using the laser hair removal and dermabrasion services at CoLaz Slough for last few years.
I would recommend slough branch 100%.
Claudia for any skin treatment and Sahar for laser treatments.
Both are very polite and professional . They always make sure to make me comfortable during treatments and always provide appropriate guidance. Microdermabrasion and deep clease from CLAUDIA always been an amazing experience. I always got compliments right after treatments.
SAHER is also another amazing professionaly skilled person in there in slough branch. She has full knowledge about what treatment she is providing . Her confidence and understanding about laser is so soooo good. I was really reluctant to do laser as for first time but CLAUDIA and SABA guided me and SAHER done my laser. I m more than happy I can’t explain how happy and satisfied i am.
I would like to say do not reluctant to go there for any treatment you want . Trust me they will give you very professional advice.
5 star for them with ❤️

I have been using the laser hair removal and dermabrasion services at CoLaz Slough for the past few years and I couldn't be happier. The staff are always incredibly friendly, professional, and helpful, making each visit a pleasant experience. They take the time to explain every step of the treatment and ensure that I am comfortable throughout. The clinic is clean and well-maintained, and appointments are always punctual. My skin has improved significantly thanks to their expert care and advanced treatments. I highly recommend CoLaz to anyone looking for effective beauty services in a welcoming and professional environment. I would recommend Rosie therapist, she is amazing and friendly.

PLEASE TRADE WITH COLAZ WITH CAUTION!!! YOU MAY LOSE YOUR MONEY IF YOU BUY ANY PACKAGE DEALS. Colaz is closing down branches, citing that they are 'separate legal entities' and hence other clinics are not liable for pre-paid treatments. I paid for a course of Hydrafacials at the Ealing branch. That branch went into liquidation last year and I was refused a refund and forced to move my treatments to the Harrow branch or ‘await some form of compensation if there are funds from the sale of assets’. After being closed for months for a 'refurb' and falsely advising customers they would be re-opning soon, the Harrow branch has now also gone into liquidation, with no warning or decency to update clients, leaving my pre-paid treatments outstanding. I spoke to the Wembley branch 2 weeks ago and was shockingly told that in order for Wembley Colaz to honour my outstanding Hydrafacial treatments, I had to BUY ANOTHER 6 as a package deal. I explained that this sounded unlawful. The Wembley branch informed me that what the Harrow branch owed me wasn't the responsibility of the Wembley branch, and that I should pursue the legal route to get my money back. It is unscrupulous for the Wembley branch to exploit clients at loss by demanding they pay (I.E. RISK) more money upfront to receive treatments they have already paid Colaz for. This is a COERCIVE SALES PRACTICE, and this conditional fulfilment is a violation of fair trading rules. PLEASE DO NOT FALL FOR THIS! I will be reporting those involved, including the CEO, to Action Fraud and the Trading Standards. Please can those also affected do the same. This needs to be exposed, and innocent customers who have lost hundreds of pounds honourably paid back what they are owned by Colaz. COLAZ HAS TRIED RELENTLESSLY TO GET MY REVIEW TAKEN OFF THE INTERNET, AND INTIMIDATE ME BY STATING IT IS 'LEGALLY SENSITIVE'! I AM SURE THERE ARE MANY MORE NEGATIVE REVIEWS THEY HAVE TRIED TO SILENCE. AS A PUBLIC SERVICE, I WOULD LIKE TO WARN UNSUSPECTING CUSTOMERS. I am very disappointed and this unethical conduct is a disgrace to the Asian community.

UPDATE: Colaz has lied in their response. There was NEVER any mention of this being a ‘one time’ transfer with a year’s time restriction. Where is the evidence? The Harrow branch had been closed down for ‘renovations’ for months, misleading clients that it was ‘soon to reopen’ in January and now suddenly it’s gone into liquidation without any communication or warning. How could a client use their outstanding treatments within a year if the branch was closed (even though this was never a term)?! Colaz is offering impossible solutions. The only ‘legally sensitive’ matter is you exploiting innocent members of the public.

UPDATE: Colaz has tried to silence me and have this review taken down multiple times. They have requested I remove the CEO's name from my review.

I am writing a second review on this matter. I never got a treatment. So if they reading this, it's going on all media platforms, and this is not on.
To the owners' shame on you. You made bueniess changes and you carried on taken people off people.
In December 2024, I paid over £250. It was on my credit card. In Jan-2025 I called to book my treatment. Recptist. took my details and said I would get a call back. I write a review, and I get an email quote. "Dear Valued Clients,
Email from Colaz Harrow  Jan -2025
We hope this message finds you well.

This is a friendly reminder to confirm that Colaz Harrow will remain closed throughout January and February 2025 to undergo essential maintenance and facility improvements.

Operations will resume as usual from 1st March 2025. We sincerely apologise for any inconvenience this closure may cause and greatly appreciate your understanding.

If you have pending bookings or wish to schedule new appointments, please kindly contact us from March 2025 onwards, and our team will be happy to assist with rebooking or any queries.

Thank you for your continued trust and patience.

Kind regards,
Admin Team
Colaz Harrow "

Above email. Please, can someone tell me why they are still not operating? Or pick up the call.

I used to use rayner lane branch
Took my money without providing me treatment
No response since
Closer randomly promised to reopen but it hasn’t
Terrible experience
The Colaz co has not helped at all, they keep directing us to a fake email under which no one responds
Please do not pay for anything or any package in advance!!! Only pay any colaz treatment after you’ve had it, or use other reputable places.

Like mentioned many many times already in the comments, terribly unprofessional communication from Colaz and the new owner of the Rayne Lane Harrow branch.

I had to find out about the change of ownership from my sister who is also a client of Colaz. I have till this date recieved no communication from the new/old company.

I have paid in full for laser treatments and facials worth £500+ and have not recieved my moneys worth of treatment which is not only terrible but unlawful. This is my hard earned money that they have taken for services they were unable to provide.
I do not want a copy and past message from other Colaz branch! It is demeaning and patronising. I was a client of Colaz regardless of the ownership of the independent person's. It is the company's responsibility to take further action and sort this mess out.

I do not want to pay more at a different Colaz branch in order to have these treatments done which I have ALREADY paid for! It is not okay to ask for this.

Sort it out, I will be taking further action. I do not want the treatments any more. I want my money back in full!

I had a mesotherapy treatment here two years ago, during which my face was bruised. Initially, I assumed this was a normal side effect, but unfortunately, even after two years, the bruise remains visible. I’m extremely disappointed with this outcome.

I wouldn’t even give a single star to those people, completely deceiving what they have been doing. I have been sending emails to their ceylon email since February with no avail. Could other people please advise on what actions have you taken so far? I am contacting Citizens Advice Bureau

Being an old customer for southall branch and having paid for top up for my laser package again i am under so much stress and so unhappy they have refused to treat the area I want treatment on and said to pay extra when I have paid so much money on top. I feel they are a con and in after your money only. The clinical staff was good and that was my reason for going but management is after the money only. I would not recommend them at anyone. This was the last straw for me won't be going back after my package ends, how can they possibly not let the customers decide on the areas they want treatment is insane. The worst customer service i have ever experienced.

I went to COLAZ On Great West road for a session of micro dermabrasion today.
Sadhana did a great job with her skilled hands at massaging the face. Extremely pleased with her service.Keep up the good work👍

Colaz Hounslow : I recently had a HydroFacial and was quite surprised with the results. The room had somewhat of a relaxing feel and from the very start, it felt as though the products were working in harmony with my skin. The treatment itself includes several stages, with a thorough extraction process and a finishing touch of red light therapy for 15 minutes. The entire facial takes around 55 minutes. Straight after, my skin had a noticeable difference and a slight shine. It certainly looked refreshed. I have hopes that the benefits will continue to show over the next few days, as is often the case with facials. I voted 3 stars due to the therapist which definitely altered my experience

I’ve emailed Ceylon regarding this multiple times and heard NOTHING. I am extremely disappointed with my experience at Colaz Harrow. I had purchased a laser hair removal package, and without any prior notice, the clinic suddenly shut down. The lack of communication from management was unacceptable.

I was initially told the clinic would reopen in March 2025, only to later receive an email stating that Ceylon Ayurvedic Health had taken over and that my sessions wouldn’t be honored unless I purchased a new package. This is completely unfair—I paid for a service that I never received, and now I am being asked to spend even more money just to continue my treatments.

To make matters worse, I have repeatedly tried to contact them via email, but they never respond. It is incredibly frustrating to be ignored, especially when I am seeking answers about money I have already spent. Additionally, I was offered a £100 voucher as compensation, yet I have not received any further communication about how or when I can use it. Given the lack of transparency so far, I am highly skeptical about whether this will be honored.

The handling of this situation has been unprofessional, and I feel deceived. I expect a full refund or proper compensation for the sessions I have lost. If I do not receive a response soon, I will have no choice but to look into legal action to recover my losses.

I strongly advise others to be cautious before booking with this company.

You mentioned below that you are re-opening on 1st March and that contact would be made. I would like a refund of my sessions please as cannot wait so long between sessions anyway. You promised to look look into this and I have had no reply still...

I have few laser treatment sessions remaining at Colaz Rayners Lane and the store is now closed with no communication at all.
This is not acceptable. I have seen replies from the company in other reviews to contact them. But is it not the company who should be contacting the clients who have paid them the money?
They are very particular to call us for marketing and now what has happened.
Stop this fraud and fooling around. Have guts to accept that you are gone bust OR call each user to apologise and rebook the sessions.
If this issue is not sorted, I am going to complian to Ombudsman

Colaz Harrow, Rayners Lane has gone into Liquidation due to unpaid fees. Company information and history can be found here: https: [DELETE THIS GAP] //find-and-update.company-information.service. [DELETE THIS GAP] gov.uk/ [DELETE THIS GAP] company/09263579/persons-with-significant-control

Apparently owners registered address is: 167 Greenford Road, Harrow, England, HA1 3RA

For those interested in creating a joint case against Colaz/current owner, please email me at derangeddivya [at -delete this gap-] hotmail.co.uk so we can work collaboratively and look at our options to file a case.