Coldwater Creek Reviews 

I ordered in March. First, they charged my credit card for the order, then a few days later credited my card for the amount. Another credit was sent, then a charge that would reverse the credit. None of the amounts matched my purchases. Finally they shipped one item and charged my card for that. The second item arrived two weeks later with a charge for that, and a credit for the sale amount. The third item has never arrived. It was in stock when I ordered. I called today and was told it would be shipped probably in July. There wasn't an offer to cancel the order. I will never order from them again. By the way, Costco has Coldwater Creek pants this month...

I didn't realize there there were no more stores to walk into to return my purchases that did not fit. I have been charged $9.99 and a $54.00+ processing fee to return my items.
Won't order again ever! And I am sharing my experience with everyone I know. I'll purchase from free return stores, which is juat about every store now days!!

They are charging too much for shipping. Try to take advantage of free shipping whenever possible. I don't especially like where the clothing is being manufactured but generally find the quality decent.

I purchased a tee shirt for 59.95 and would expect it to be fairly good quality for that price. After one wash on gentle cycle and laying it out flat to air dry I noticed two holes along the seam on the side. I contacted Coldwater Creek about the issue only to be told they do not accept returns after washing or wearing. Also if I wanted to send it back there would be a 9.95 charge. Such awful customer care. Not standing behind your product does not speak well of a company. I work in a school setting with dozens of women. We discuss clothing all the time. I am anxious to bring this up with all of my co workers.

I recently purchased a dress on sale, I love the dress. I just don’t love customer service.
When filling out the mailing address, it omitted my apartment number. The purchase was pending. I immediately called customer service and asked them to please add my apartment number. They said it was too late and if I wanted to add my apt # , I needed to cancel my order and resubmit it.
When asked how my order would be shipped they could not give me a direct answer,as they use three different shippers.They didn’t know which one. It was my responsibility to contact the shipper after receiving the tracking number and ask the shipper to add my apartment number.
The dress is beautiful, but you really need a belt unless you wanna look 10 to 20 pounds heavier when wearing plaid.
I did get a lot of compliments at church when I wore the dress.

DO NOT ORDER FROMTHIS COMPANY! I ordered in February, got my jumpsuit in May. No Email correspondence regarding it. They charge a 9.98 return fee plus postage. They don't refund your taxes which is borderline fraud in my opinion.

This is the second time a return has not been credited to my account. The return was received by Coldwater Creek On April 10, it is now May 10 and I am still waiting for my money from them. My previous return was received by Coldwater Creek on February 8. After 2 months and 3 phone calls to customer service, each time with a promise of a refund within 2-3 business days, the refund never arrived. In mid-April I finally issued a chargeback through my bank and was able to receive the refund that way. Looks like I will have to do the same thing this time. I’ve been a loyal customer of theirs for more than 3 years, but will never order from them again. They are a highly unethical company.

Ditto what others here have said.
How I wish I had checked here BEFORE I ordered from Coldwater Creek online, but I had been a customer of their stores for decades. The bankruptcy, buyout, and restructuring has proven a dismal failure. I placed an order for items on 5/1/2026. I received a confirmation via email. However…here it is a week later 5/8 and my order has not been released. I checked its status online and then called their customer support. They said the order was on hold for verification since it was over $500 and that I SHOULD have been notified for verification of the charge/order.
I was not.
I asked the tech to check her system to find a “notification “. She said there was none! I asked for a supervisor. I asked for a guarantee/confirmation that the order would be released today and shipped on an expedited basis so I will receive it before my vacation next week. He said that was not possible due to “warehouse distribution issues”. So I asked for the entire order to be cancelled and that he send me a confirmation of cancellation while I had him on the phone. He said it would be “generated within 24 hours”. I highly doubt I’ll see that cancellation email. So…I will start a dispute of the $500+ charge with my credit card company tomorrow! This company is a scam and a ruse!
Their customer service team has such accented speech, it is impossible to understand them. I’m sure that their Anglicized names are not their real names! Bring those jobs back to the USA!
In the future their catalog will go straight into the recycle bin. I had ordered such cute stuff from CC, but now J Jill has my business 100%. I ordered online from JJill yesterday and it was shipped today.
Beware that Soft Surroundings has the same parent company as CC. I quit SS when they closed our local store! Sad how these once successful U.S. companies are now unreliable and not trustworthy.
Bad management, Coldwater Creek! No doubt there is another bankruptcy filing in their future. With their ridiculously inflated prices, they will have a difficult time finding and retaining customers when their service level is below Amazon, Target, and Walmart!
Nice catalog. Absolutely horrendous service!
ZERO STARS!

They sent me the wrong item and after calling customer service, I sent it back as instructed. Weeks later, I received only a partial refund of the amount I paid for the item I ordered and never received. After another phone call and 3 subsequent emails, I still have not received the remainder of the refund they owe me. Horrible customer service. I would never purchase from them again.

The shirt I purchased in October was worn a few times over the winter. When I washed it for the first time in February, it came out very winked and was almost impossible to iron. Because it's outside the window of return, they are not willing to do anything to help. This shirt, while fairly expensive, is very poor quality. I am very disappointed in this company.

I ordered two pants two tops and a light overall jacket as well as a pair of shoes The March 23rd. I wanted the outfit for an event the middle of April. I received the pants and a top along with the shoes within two weeks .It is now the 6th of May. I still have not received the cover up jacket or the other top .Also I ordered the shoes in my size but they are too big. I won't return them as I see there is a restocking fee,

These people are SCAMMERS!! It is time for a class action lawsuit!!! 2 weeks ago, I returned my items (Happy Returns promises instant refunds) and I have not been refunded. After numerous emails back and forth where they just copy and paste responses, and phone calls where they just regurgitate a script, I am having severe emotional distress. DO NOT BUY FROM THIS COMPANY!!!

Twice in the last two weeks Coldwater Creek has sent me a used item for full price. Not only used, they stink to high heaven. The first one they tried to make it look like it was new because they had it folded and ironed (but no tags). The second was rolled up in a bag. They are now in the thrift business it appears. If I were you, I wouldn't shop from this company. They're probably going out of business soon.

I filled out a return form for 2 items from Clearwater Creek. The total purchase was $189.90 plus $13.77 California state & local tax for a total of 7.25%. Coldwater Creek charged a legal but exorbitant processing fee plus $5.89 extra on one unrefunded tax & $6.54 extra on the 2nd unrefunded tax. A total of $19.90 processing fees all added to $32.33 to return 2 items. IT IS ILLEGAL TO KEEP THE SALES TAX AND I PLAN TO TAKE IT FURTHER. DO NOT BUY FROM THEM.

Last year I ordered a top & it was 4”
larger than described. In March the same top was on sale so I ordered a smaller size. Still haven’t received it. Have called multiple times &spoken with supervisors. Always told it is back ordered & given a date for shipping. Wish I had read reviews before ordering. I will never order from them again & wish I could give them a 0 rating. Terrible company.

I purchased a jacket for $99.95 and didn't like it. My total order was over $300, so I kept everything else. I went to return the jacket, and they charged me a return fee that they conveniently do not mention when you order at $9.95 AND $14.07 for "adjustments" WTH!?!? So it cost me $24.95 to return a $99.95 jacket! 25%! Highway robbery. Too bad their clothes are cute, but I would never buy them again.

I ordered the Fair Winds Topper for $50 on April 20, 2026. I had ordered one last year in a dark blue and the material was high quality and didn’t wrinkle. Well, this one came in white, arrived completely wrinkled and the wrinkles didn’t come out when ironed. The fabric was from India and a much thinner thickness. I compared the make up and each one was the same. So I wrote to customer service and said I was very disappointed and I resented having to pay a total of $20 in shipping fees for an inferior product. They wrote back and said that was their policy. Who knows if they will even refund the tax? I sent it back. By the way, try filing a complaint with Better Business which did not recognize their address in Sandpoint, Idaho nor Fogelsville, Pa.

Coldwater Creek has become increasing inconsistent in their sizing and quality. Because of inconsistent sizing, I have had to return several items. Be sure you know what the return policy is. The return was supposed to be 9.95 for three small items and I was charged $21.00+. And it was all because the sizing was way off. Beware, and know what may happen when you order from CC now.

I placed an order and the item was too large, therefore, I wanted to return it. That process is cumbersome, but I was able to print out a return mailing label and send it back. I never received a refund. I called and gave them my order number and the tracking number of the return (which was received by them over two weeks prior to my call). I asked why I hadn't received a refund after they had received the returned item two weeks ago. After lengthy delays and on hold, they finally acknowledged that they had received the item back and a refund would be issued in 3 to 5 business days. They also charge you a 'processing fee' for returning items. Had I not called, I doubt I would have ever received my refund. Other retailers I do business with do not charge you to return processing fees. Needless to say, I will not be shopping with Coldwater Creek again and do not recommend them.

I have ordered many hundreds of dollars from Coldwater Creek and I finally have come to the end of my patience. The orders are often seriously delayed. I ordered for a March vacation in early February. Today, end of April I still have not received part of that order, and I am told it will ship June 1. In addition the sizing for shoes is nearly impossible to get the right size and unlike ZAPPOS they charge you a portion of your order to return them. My last pair was $30 for the return. I went into to the order return a pair of shoes that again does not fit, and they said I was past my return window. However I only received them last week, so I had to call the return line and have someone send me a return receipt which is complicated and cumbersome. Coldwater Creek has done all they can do to chase me right out the door, figuratively, since there really are no doors to go through around here.