Coldwater Creek Reviews 

CC clothing is incredibly overpriced for the quality. Not sure how they do financially but their prices are higher than a JJill Co., however their quality does not come close to JJill, Chicos, etc. or even Macys. Cut prices in half and it may come closer to matching the quality of product you are selling. I'm embarrassed to say how many times I have given them a chance. No more!

The item was not good quality, and when i went to return it, not only did they charge $9.99, they didn't return my sales tax either, so it cost me $25. to return an $89 item. Won't order from them again..

I had a very frustrating experience with Coldwater Creek and will not be ordering from them again.

I purchased a jacket on March 15, 2026, and was charged immediately. When it arrived, the sizing was completely off—so disproportionate that it wasn’t even close to what I ordered. I promptly returned it using the label they provided on March 19.

After waiting nearly a month with no refund, I called on April 13 and was told I would receive my credit within 3–4 business days. That never happened. When I called again on April 21, I was told the previous representative had not properly processed the refund request.

I then had to wait on hold for an extended period to speak with a supervisor, who finally took care of it. In total, it took over a month, three phone calls, and unnecessary hassle just to get a refund for a returned item.

This level of service is unacceptable. I will not be doing business with Coldwater Creek again.

I want to share a recent experience because I think it’s important for other customers to be aware.

I paid $16 for shipping, expecting a reliable delivery experience. The company used CIRRO as the shipping provider.

My package was marked “delivered” on Sunday, but nothing arrived. When I called customer service, I was told:
1. The carrier they use sometimes marks packages as delivered when they are not
2. They are aware of this issue
3. Deliveries don’t even occur on Sundays

So I was charged a premium shipping fee for a service that:
• Uses a low-cost carrier
• Has known tracking inaccuracies
• Marked my package as delivered on a day it couldn’t have been

This isn’t just frustrating, it’s misleading.

At a minimum, customers should be told:
• Who the shipping carrier is
• What level of service they are actually paying for

Transparency matters. I’m hoping the company addresses this, because customers deserve better than inaccurate delivery notifications and unclear shipping practices

Up to this point, I've never had any bad experiences with Coldwater Creek. As another reviewer mentioned, I have clothes from them that have served well for years. However, I received an eyelet cotton shirt that I found, after washing, had a sewing error. I don't know how long it will last, but I know for sure that it's not going to have a long life in my closet. The fabric used is just going to demands too much maintenance, especially for a price or $99.95.

Coldwater Creek sent me an email that the items I order had shipped with a tracking number. After 3 days, I tried to track the package. The tracking came back saying that no such package existed. I used the online chat to follow up and found out that the shipping company did not have a package in their system shipping to my address. This is the third time I've had a problem with Coldwater Creek and their excuses are not believable. I like the pictures of hte clothing they claim to be selling, and need to finally learn to quit buying the dream!

I purchased 3 items on coldwatercreek.com on 3/2/26. The jeans were way too big and long, even though they were supposed to be ankle length. Other two items were small for size. I returned all 3 items to UPS (Happy Returns) on 3/13/26. I waited for my refund until I had to call their customer service on 4/8/26, at which time she said their "systems" should have sent me an automatic refund but didn't. She claimed to send me the refund that day. On 4/16/26 I still had no refund, so I called again. This time another person said she would "escalate" my refund, whatever that means, and I should receive it in 3-5 business days. What is going on? Just issue my refund!

Charged for order but only received one item. No response.

I used to shop at Coldwater Creek frequently, then they declared bankruptcy and fell off my radar. Over the past year or so I noticed they were back but prices are substantially higher than they used to be. I finally decided to order something recently and it has been an unpleasant experience. Shirt was too small, though the quality seemed decent, but the rudest shock was the charge to return the item: $10, plus "taxes and fees" of $14 and change! Second item in the order did not ship, says it's back ordered, no option to cancel because it's a final sale item. I think whomever owns CC now is trading on their former good reputation to sucker former customers. Okay, fooled me once. Never, never again. See ya, Coldwater.

Returns are a huge hassle. I had to wait FIVE WEEKS for them to process a return on a dress. Today I talked to them about an exchange on an item that was significantly smaller than another of the same size. I mentioned the long wait on the last return, and they told me 3-4 weeks is their normal processing time for returns. And even for an exchange, they are charging me for the replacement, and then refunding me (in four weeks??) for the returned item. Their clothes are beautiful colors, but over priced for the quality, and their shipping fees and return fees are outrageous. I don’t expect them to stay in business much longer.

I would love to have other customers see these reviews!!!! It is so true I too would give this company a ZERO star rating for their dishonest advertising of items then ships literally “months” (not a typo) later!!!!

I still do not have the items I oredered weeks ago. With lots of emails from "customer service" siteing problems with shipping and warehousing. Very dissappointed, Im through with them. I don't know what happened they were great at one time.

Took nearly two months for my order to start arriving. Two items were immediately available (supposedly) and two were on back order. Still took two months for the first two items to arrive. I bought the Casa Rosa Waffle Henley and there's an unfinished seams running up the front center of the shirt. I'm returning Plus, there's no place to leave a review on the site,

I ordered a jacket the first week in March. After three weeks and no receipt of the jacket, I called customer service they told me it would be mailed that Friday. Two weeks later, no jacket received so I called them again and got the same story. It is now 6 weeks later and I received an email (after filing a formal complaint with their customer service) saying it will be send in August. Wow, August! Of course I complained again and no response.

The quality of the clothes is pretty good, but if you get the wrong size and want to exchange it you jump through hoops and are charged a $10 return fee.

The agent I spoke with to exchange an item failed to tell me that they charged a $10 return fee and I discovered it when I look at the refund to my card.

I called again today to ask why the full amount wasn't refunded and the agent I spoke to was very hard to understand and kept repeating the same three things over and over. After 30 mins I gave up.

I won't be ordering from them again with so many other options available.

Will never order again. $10 to return an misrepresented item, only to jump thru hoops to get it back to them.

I don't know what is going on with Coldwaters website/customer service, but ever since you "came back" after being gone for awhile, everything sucks. I ordered a pair of shoes back in October of 2025-just got them in March, 2026. Just tried to order a pr of jeans-no response on the website. Ordered a pr of jeans in the early part of Spring 2025, never got them-asked about them, asked about them, sometime in September/Oct was finally told no longer available. Oh, and on the shoes, 4 months in, finally asked for a refund-"Oh we can't do that. We're too far into it and we can't cancel the order", WHAT????? Yeah, I'm very disappointed with my experiences lately. I'm thinking a lower-level company bought you guys out when you were facing bankruptcy, and now its completely ran outta someones apt thats not even in the states, and what inventory they do have is a crap shoot at best! So mad...
I have a shirt on order. I'm really wondering now if I'll get it

I ordered the all-weather coat in Dec 2025. It came in a timely manner and I am absolutely thrilled with the fabric, style, and workmanship. My daughters told me it was “classy”. So I thought ‘success’ and decided to order 8 more items in early March 2026. It has been over a month now and I have received 4 of the mostly winter items. I have called and discovered that my winter items will not be sent until late May and 2 will not come until late June. Why were these offered as “in stock” items? I am glad I have the coat and the 4 items I received are good quality and well made. However I will never order from them again. I can get good quality well made items from another company that is better organized and more timely with the delivery.

I used to love this company. I have bought some things I still really enjoy. However, recently they sent me the wrong item. They said they would send me the correct item. It took several weeks. Thank goodness it was just for me and not for an occasion or a gift... they sent the same wrong item again and had the nerve to tell me that they sent the correct one. I looked up the item number before I contacted them and verified the item number matches the product but unfortunately does not match the product they sent. I even called them the first time and described the color the pattern.. i'm very disappointed and obviously frustrated enough to write a review. Hopefully this will help someone. Think twice and don't expect anything to happen quickly.

I will agree with all the other negative reviews here when I say...a $9.95 processing fee to return and refund merchandise? Who does that????? I wish I had read the reviews before ordering.