Banner for Collett's Mountain Holidays

Collett's Mountain Holidays Reviews 

332
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable local guides who make walking routes engaging and tailored to individual abilities. The trips are described as extremely well organized, featuring fantastic scenery, wonderful food, and charming regional locations. Travelers consistently note that the hosts and support staff are exceptionally welcoming and attentive throughout the journey. Some reviewers were not happy with certain hotel accommodations, mentioning specific issues like firm beds or basic room amenities. Despite these occasional drawbacks, people still deeply enjoyed their scenic walking adventures, beautiful landscapes, and successful holiday arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting the well-organised booking system and comprehensive... See more

Location

Users describe positive interactions with location, highlighting the stunning scenery and wonderful settings... See more

Holidays

People report positive experiences with holidays, highlighting well-organised booking systems and very useful... See more

Quality

Customers had positive experiences with quality, highlighting that accommodation and food were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enjoyed every aspect of this holiday. Wonderful walks great variety and having the free bus pass made life easy, also the z.pass was worth buying as cable cars were then free plus a bonus boat trip... See more

Company replied

Rated 5 out of 5 stars

Really great booking experience, we booked fairly late so lots of the hours were booked up. They tweaked the itinerary to find us a place, all lovely places to stay in different ways. The only feedbac... See more

Company replied

Rated 5 out of 5 stars

Our first walking holiday with Collected, and we were very impressed. Very well organised and great in-resort staff. The walking pack with aps and seacriptions of suggested walks was excellent, and wo... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed our holiday in Erhwald, Austria. Great walking pack provided, guides available in the evenings to discuss walks. Hotel was great, food lovely. Would highly recommend Collets mountain... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Collett's Mountain Holidays, your gateway to unparalleled walking & skiing adventures in Europe’s finest landscapes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(332)

166 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A wonderful walking holiday

We had a fantastic week in Corvara (Italian Dolomites) with Colletts. Some magnificent walks in the local area and easy to get around using local buses, gondolas & chair lifts. The Colletts staff were great giving useful advice on a multitude of different interests. Can thoroughly recommend Colletts if you like walking in different areas/countries.

July 18, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hello Martin, thank you for taking the time to leave us such a detailed review. We are delighted you had a great holiday in the Dolomites!

Rated 5 out of 5 stars

We love Collett's business model

We love Collett's business model. We enjoy hiking by ourselves so we can stop and enjoy the flowers and landscapes. Collett's gives us the guidance to choose the best hikes for our abilities and lots of details about what to expect on the hikes. Ben and Conny in Austria were fabulous. Very informative and easy to talk too. They even helped us find an English speaking doctor when I developed an ear infection. They exceeded our expectations in every way. Ben and Conny knew all about the very challenging hikes as well as the easy hikes. They gave us info on the buses, trains and gondolas. They also knew the best restaurants and huts. Austria is lovely and Ehrwald is a charming village with everything you need.

July 18, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your review, Susan! We will pass your lovely feedback on to our team in Austria. Hoping to welcome you on one of our holidays again!

Rated 5 out of 5 stars

Excellent walking holiday in Sils

Excellent walking holiday in Sils, Switzerland. This was our first walking holiday with Colletts, having used other companies in the past. We were most impressed with the organisation of the holiday from the outset and in particular the ability to chat to their knowledgeable staff about the proposed holiday.
The hotel Maria was superb with spacious room, delicious food and very friendly staff not forgetting the idyllic setting. The walks were varied and allowed for all levels. We particularly enjoyed the moderate/challenging hikes. What made it all the more enjoyable was the Walks Support team. Taea and Victoria were excellent-friendly, knowledgeable and professional.
We would highly recommend Collett’s.

July 15, 2025
Unprompted review
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your lovely review, Catherine! We're delighted to hear that you've enjoyed your holiday in Switzerland with us. Hoping to welcome you on one of our holidays again!

Rated 5 out of 5 stars

Great centre for a variety of walks

Plenty of information about range of walks. The advisers at the hotel were great, helpful and encouraging.
The hotel was first class, food varied and tasty.

July 17, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your lovely review, Margaret. We're delighted to hear that you've enjoyed your holiday with us!

Rated 5 out of 5 stars

The hotel was brilliant

The hotel was brilliant, food amazing and most of all our reps Connie and Dan were the best, so helpful,nothing too much trouble for them. They were excellent!

June 24, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your review, Beth! We're delighted to hear that you've enjoyed your walking holiday with us. We've passed your kind words on to Connie & Dan!

Rated 3 out of 5 stars

Mixed experience, would not use again.

We used Collett‘s for a hiking holiday in the Dolomites. Booking experience and pre holiday information was excellent.

Hotel (Posta Zirm) was okay, but very noisy - there was no aircon and it was very hot so we had to have the windows open, but our supposedly deluxe room overlooked hair pin bends coming down into Corvara which seemed to be used as a motorbike race track at night.

We were disappointed that the Collett‘s rep who was supposed to provide guidance on walks etc did not alternate around the hotels in Corvara but only went to the other hotel the far end of town between 6 and 7 - not what is needed in the heat after a long day‘s hiking. We felt we were treated as distinctly second class citizens.

The walk packs on the whole were very good, but we were very disturbed to do what was described as an easy walk which actually involved mostly walking for an hour along a very narrow scree path with a virtually sheer drop to one side. There was no reference to this in the notes (lesser exposed stretches were highlighted in the supposedly medium and hard walks. When we challenged the rep on this she acknowledged that it was challenging but that it was classified as easy because it was short! I can only say that I am glad that Collett‘s is not responsible for grading ski slopes!

Overall although we had a fantastic walking holiday we were disappointed with the in resort experience provided by Collett‘s and would not use them again. I provided all of this feedback (and more) directly to them on our return but have not had any response.

July 1, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hello Tessa,
I’m glad you had a “fantastic walking holiday” – and thank you for your kind words about your pre-holiday experience with Collett’s and your Collett’s Walk Pack. In response to your comments, there is little Collett’s, itself, was responsible for.
(1) It has been the hottest June/July across Europe on record and temperatures during your stay were at least 10 degrees above normal, hence air conditioning is not the norm in Dolomites hotels. If it was a pre-requisite of your stay, I notice you did not enquire about the provision of aircon in the booking process.
(2) Hairpin bends are an unavoidable feature of almost every road in the Alps and many hotels, like the Hotel Posta Zirm lie close to a winding road. Motorcyclists do visit the area and they are made welcome in the villages. Typically, they are relaxing over a beer by late afternoon and rarely ride after dusk, to the extent that we are unfamiliar with such feedback. Also, I think you would agree that the local road lay-out does not alter the comfort category of your bedroom, which had stunning wider views of the towering eastern flanks of the Sella and the Puez-Odle massif.
(3) As described on our website, we host Office Hour every early evening (except Tuesdays) at two hotels in Corvara, the Sporthotel Panorama and also at the Hotel La Tambra, a 7 minute walk from the Hotel Posta Zirm. Holidays are booked on this basis, and, with a Walks Team of 3 people, we simply do not offer a service which involves visiting multiple hotels. Nevertheless, Office Hour is a much-liked Collett’s institution, entirely optional and highly relaxed – a pleasant and reassuring supplement to your Walk Pack - an opportunity to enjoy a sociable pre-dinner drink with like-minded walkers and chat with our Walks Team about your itinerary plans. Almost exclusively, we get fabulous feedback on Office Hour. You did not mention in your review that when our Walks Team Manager came to visit you personally at your hotel, you asked her to ‘go away,’ after which she felt like a ‘second class citizen.’ The lady in question is constantly praised for her immense knowledge and invaluable advice on local walks.
(4) We take your comments about the Vallon Walk very seriously. It is classified as ‘Easy & Idyllic’ because it is short with minimal ascent and descent. Many guests have done this walk this season, but you are the first person to introduce to us the notion of exposure and a ‘sheer drop.’ But we accept everyone reacts differently to ‘exposure’ and our Walks Team has been asked to re-assess the walk in the light of your observations.
(5) I regret your feedback was not responded to after you completed a Collett’s questionnaire. Whilst most unusual, this is not acceptable.

Rated 5 out of 5 stars

Colletts. Excellent advice for our first trip to the Dolomites

Colletts were very helpful for our first trip to the Dolomites. Lots of advice and understanding about what we might be able to achieve. The reps on the ground were very helpful too - and very impressed by the way they walked all the trails to check them and find new adventures. Hotel was basic but the staff there were very friendly.

June 30, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your review, Richard. We're delighted to hear you've enjoyed your holiday with us!

Rated 5 out of 5 stars

Great scenery, food and people.

The choice of hotel was good with friendly staff and excellent food. The team from Collet's were enthusiastic and helpful. The information provided was thorough and helpful.
The area around Corvara was really beautiful and so clean and uptogether.

June 23, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your review, Barbara. We're delighted to hear you've enjoyed your holiday in the Dolomites with us!

Rated 5 out of 5 stars

Fantastic walking in a beautiful space

Beautiful destination, well curated set of walks, very helpful staff at the evening briefing. Great food, very comfortable hotels. Six days of glorious walking in the Dolomites. Whats not to like.

June 30, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your kind review, Carol. We're delighted to hear you've enjoyed your Dolomites holiday with us!

Rated 4 out of 5 stars

Great venue with lovely hosts

Quite easy to book. Good communication. Lovely accommodation and hosts/walk guides. Fairly priced

June 29, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your review, Mark. We're glad to hear that you've enjoyed your holiday with us!

Rated 5 out of 5 stars

Great Holiday

Well organised
Lovely walks
Great reps
Very good and friendly hotel

June 27, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your review, Martin. We're delighted to hear you've enjoyed your holiday with us!

Rated 5 out of 5 stars

From France to Catalonia

We recently walked the Collioure to Cadaques route with Collett's Mountain Holidays. We can highly recommend the company as our holiday ran like clockwork. From the initial email exchanges to see if our proposed changes could be accommodated to the daily luggage transfers, the staff couldn't have been any better.

All the accommodations were great and well worth the cost. We were unsure about the inclusion of dinner but went with it - with the exception of a couple of nights, all meals were great. Most offered a choice for the 3-courses but there were two which the offer wasn't to our taste but that's our issue, not the providers. In hindsight we should have communicated our likes/dislikes in advance so something to remember for next time!

The app worked fine and it was good to have a choice of coastal or mountain routes. Maybe ask clients if they want to receive a hard copy of the route notes/maps rather than sending these out anyway. We understand that this is the 'belt and braces' approach, but for us, the app would have been enough.

We're already looking ahead to next year :)

Thanks very much to Dee, Pete and team.

June 11, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for taking the time to leave such a detailed review, Andy & Janet. We're glad to hear that you've enjoyed your holiday with us and will pass on your feedback. Until next time!

Rated 5 out of 5 stars

Super travel company

I have been on many trips with ColletsMountain Holidays.
They are great on all levels.
Friendly staff
Super communication
Grand choice of holidays that can flexible for your own requirements
Accommodation well tested and really good
I've recently been back to The Dolomites, it was fantastic.
I will continue to book with Collets

June 27, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you, Sandra! We're so glad that you had yet another great holiday with us. Until next time!

Rated 5 out of 5 stars

Very satisfied

second trip with Colletts, excellent both times. Personal and professional service. Dee and Viv helped us throughout. Highly recommend.
TK

June 24, 2025
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your kind review, Tom! We're glad to hear that you enjoyed your holiday with us.

Rated 5 out of 5 stars

Excellent support team

The choice of hotel was excellent and all the information and support offered by the Colletts team made everything very easy. The area in the Dolomites was outstanfing, so beautiful and well ordered

June 14, 2025
Unprompted review
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your lovely review, Barbara! We're delighted to hear you've enjoyed your holiday in the Dolomites with us.

Rated 5 out of 5 stars

Another excellent centre-based walking holiday with Collett's

Comfortable hotel with excellent food, stunning location and good range of walks. But what makes the Collett's experience stand out is the quality of the team in resort. Ben and Connie really went the extra mile, learning what sort of walks we did and didn't like, suggesting routes we could try including variations of the standard walks. Only problem - we've visited all the places with centre based walks, please can we have some new ones!

June 20, 2025
Unprompted review
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Hey Sarah, thank you so much for leaving us a review! We're glad to hear you've enjoyed your holiday in Austria with us. We've passed your lovely feedback on to Ben & Connie.

Rated 5 out of 5 stars

Colletts make great holidays

We were so excited to return to Corvara, where we skied for many years with Colletts, at the beginning of the walking season. Everything worked just as we would expect, with efficient and friendy transfer, lots of information about the walks. The pack we received is incredibly well thought out and presented and will be treasured for the next visit. We loved the meadows and searching for beautiful flowers. Accommodation very good.

June 14, 2025
Unprompted review
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you for your review, Susan! We're delighted to hear you've enjoyed your holiday in the Dolomites with us.

Rated 5 out of 5 stars

Simply sublime!

Simply sublime! From first contact of enquiry in November 2024 through the Colletts Website, Administration staff responses during the lead-up months through to arrival at Eastfield Lodge in mid-June 2025, our Guided Walking the Dales experience over 4 days could not be faulted. The whole team at Colletts are professional, with Penny and Henry at Eastfield Lodge stars.
A+, that's it, plain and simple!

June 10, 2025
Unprompted review
Collett's Mountain Holidays logo

Reply from Collett's Mountain Holidays

Thank you so much for your review, Scott! We're glad to hear you've enjoyed your time in the Dales with us. We'll be passing on your kind words to everyone.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look