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Collett's Mountain Holidays Reviews 

332
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable local guides who make walking routes engaging and tailored to individual abilities. The trips are described as extremely well organized, featuring fantastic scenery, wonderful food, and charming regional locations. Travelers consistently note that the hosts and support staff are exceptionally welcoming and attentive throughout the journey. Some reviewers were not happy with certain hotel accommodations, mentioning specific issues like firm beds or basic room amenities. Despite these occasional drawbacks, people still deeply enjoyed their scenic walking adventures, beautiful landscapes, and successful holiday arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting the well-organised booking system and comprehensive... See more

Location

Users describe positive interactions with location, highlighting the stunning scenery and wonderful settings... See more

Holidays

People report positive experiences with holidays, highlighting well-organised booking systems and very useful... See more

Quality

Customers had positive experiences with quality, highlighting that accommodation and food were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enjoyed every aspect of this holiday. Wonderful walks great variety and having the free bus pass made life easy, also the z.pass was worth buying as cable cars were then free plus a bonus boat trip... See more

Company replied

Rated 5 out of 5 stars

Really great booking experience, we booked fairly late so lots of the hours were booked up. They tweaked the itinerary to find us a place, all lovely places to stay in different ways. The only feedbac... See more

Company replied

Rated 5 out of 5 stars

Our first walking holiday with Collected, and we were very impressed. Very well organised and great in-resort staff. The walking pack with aps and seacriptions of suggested walks was excellent, and wo... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed our holiday in Erhwald, Austria. Great walking pack provided, guides available in the evenings to discuss walks. Hotel was great, food lovely. Would highly recommend Collets mountain... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Collett's Mountain Holidays, your gateway to unparalleled walking & skiing adventures in Europe’s finest landscapes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

332 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(332)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Well organised hike with stunning scenery

Well organised and enjoyable hike in a beautiful unspoilt Corner of Switzerland . Charming hotels with excellent facilities . Highly recommended as an introduction to linear Alpine walking .

September 6, 2025
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Reply from Collett's Mountain Holidays

Thank you for your kind review, Alison, and so glad that youd enjoyed your walking holiday in the Swiss Alps with us :)

Rated 4 out of 5 stars

Enjoyed the nightly gatherings to…

Enjoyed the nightly gatherings to discuss the hiking plan for the next day. The hotel was nice and staff was very friendly. The town of sils is picturesque. Loved the pass to use for travel during the week

September 6, 2025
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Reply from Collett's Mountain Holidays

We're glad you had a great holiday with us and enjoyed the Collett's Office Hour each evening. Thank you for your review!

Rated 5 out of 5 stars

Very responsive

Very responsive, informative brochures and website. Lots of information about the walks and support on site every evening plus could WhatsApp any local questions.

September 3, 2025
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Reply from Collett's Mountain Holidays

Great to hear you had such a great walking holiday with us. Thank you so much for your kind review!

Rated 5 out of 5 stars

Another excellent Colletts holiday.

Excellent, helpful, friendly guides. Great accommodation in a good location with plenty of great food and facilities to unwind at the end of a day's walk. A well-researched and presented set of walks.

September 4, 2025
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Reply from Collett's Mountain Holidays

Thank you so much for your kind review. So glad you had a great time on your walking holiday with us :)

Rated 5 out of 5 stars

Perfect family walking holiday ❤️

Just returned from a brilliant family holiday in the Dolomites with Colletts. Can’t recommend them highly enough. Expert advice pre trip. Great locations. Fantastic walking pack. And best of all a really lovely in resort team in Corvara making sure we make the most of our holiday. Brilliant.

August 18, 2025
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Reply from Collett's Mountain Holidays

Thank you so much for you're kind review, Andy. We're delighted you had such a great time with us in the Dolomites :)

Rated 5 out of 5 stars

Dolomites Delight

From booking to arriving at our destination. attention to detail of hotel we stayed in, to information of walks and things to see and do, to food on offer was all fabulous. Can’t fault anything on our holiday we’ll definitely book with Colletts again.

August 11, 2025
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Reply from Collett's Mountain Holidays

Thank you for your lovely review, Marjory. We're delighted to hear that you enjoyed your holiday in the Dolomites with us. We're looking forward to welcoming you back to the mountains!

Rated 5 out of 5 stars

Great resort and views spectacular…

Great resort and views spectacular unless it rained or clouds were low. Hotel comfortable and quiet. Food generally very good quality. Comms excellent as was the wi-fi signal, even on the remotest mountain. Good range of hikes. Reps knowledgeable and helpful.

August 4, 2025
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Reply from Collett's Mountain Holidays

Thank you for taking the time to leave us a review, Richard! We're glad that you had a great walking holiday with us.

Rated 4 out of 5 stars

Fabulous hikes and support

The Guides and hotel were great. The hikes were amazing.
The rental car was just okay and slightly disappointing.
After booking a high quality VW TRoc with Italy Car Rent we were given a Toyota with the note of “or similar’ and encouraged/manipulated to buy more insurance, despite what we had already purchased. Just an extra unexpected 525 euros.
If there’s a next time, we will pass on the recommendation.

August 1, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Franc! We are delighted to hear that you enjoyed your holiday with us and will implement your feedback about the rental car experience into future guest communications. Thank you!

Rated 5 out of 5 stars

Wonderful holiday experience

Great location, wonderful representative in resort to talk to about walks. Great walks and a good selection of walks with different difficulties and in different areas. Great food in the hotel. .

July 28, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Jenny. We're delighted to hear you've enjoyed your holiday with us!

Rated 5 out of 5 stars

Collett’s is a lovely company

Collett’s is a lovely company to deal with. Helpful, personal and well organised. Sadly they are no longer able to offer walks and via ferrata guided by their own reps, so it’s a more limited offering thanks to Brexit, but still great.

July 27, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Alan. We're delighted to hear you've enjoyed your holiday with us despite the slightly changed format!

Rated 4 out of 5 stars

Excellent maps and written…

Excellent maps and written instructions, as well as very easy to follow the route using the excellent "Ride with GPS" app.
Accommodation with Collett's has always been excellent, but this time I was a bit disappointed with the room (hotel food was excellent, though)

July 20, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Gregory. We're delighted to hear you've enjoyed your walking holiday with us! We will be looking into your comments on the accommodation more closely. Thank you!

Rated 5 out of 5 stars

Lovely location, superb hotel and a large variety of walks

Ehrwald is a great location as it offers a huge choice of walks with superb public transport. Our room was spacious( lots of storage space) and the hotel staff were so welcoming, with excellent food.The good sized outdoor pool was appropriately warm, and a welcome place to relax after a walk
Ben and Connie, the Colletts representatives, were friendly and knowlegeable and were really on top of changes on the ground ( eg path diversions).
Suffice it to say we hope to be back with Colletts in Ehrwald, maybe as early as next year.

July 14, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Gary. We're delighted to hear you've enjoyed your walking holiday in the Austrian Alps with us! We're looking forward to welcoming you back to the mountains soon.

Rated 5 out of 5 stars

Great organisation

Great organisation, brilliant people and wonderful hotel. We were very impressed with all aspects of the holiday from the moment we arrived in Venice to the moment we left. A special thank you to Ayelen for her enthusiasm and support.

July 21, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Paul. We're delighted to hear you've enjoyed your walking holiday in the Dolomites with us! We'll be passing your positive feedback on to our Walks Team.

Rated 5 out of 5 stars

Perfect walking holiday in the Dolomites

Perfect holiday. The service was brilliant from the first phone call to discuss some details. First time on a Colletts trip but won’t be the last. Every detail was well thought out. The hotel was amazing with the loveliest staff, food and facilities. The walk team were great fun engaging and very helpful helping us pick the best walks for us. The walks were great using GPS but also a print out to keep as a memory. Cannot fault a thing and so looking forward to our next adventure

July 18, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Fiona. We're delighted to hear you've enjoyed your walking holiday with us! We're looking forward to welcoming you back to the mountains soon.

Rated 5 out of 5 stars

Colletts twin centre Dolomites holiday

Every part of the holiday was exceptional. We did the twin-centre; both hotels were excellent. The walks in both centres were outstanding; and the app made navigation easy. Everything was very well organised.

July 22, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Graham. We're delighted to hear you've enjoyed your walking holiday in the Italian Dolomites with us! We're looking forward to welcoming you back to the mountains soon.

Rated 5 out of 5 stars

Unique hiking offering

The combination of an excellent half board hotel, curated self guided walks of varying difficulty and placing two committed guides in the hotel to provide advice each night about the next day makes the Collett’s model special.

July 21, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, John. We're delighted to hear you've enjoyed your walking holiday with us!

Rated 5 out of 5 stars

Great hut-to-hut walking holiday in the Dolomites

Me and my 16-year old son had a great 6-day hut-to-hut walking holiday in the Dolomites. Everything we needed was provided - detailed maps on a phone app (plus paper maps), clear notes on each day's walk, general guidance on walking in the Dolomites, all the hut bookings, plus a bus from the airport to our first B&B. All the queries I had were promptly & helpfully answered. A really good experience all round.

July 21, 2025
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Reply from Collett's Mountain Holidays

Thank you for your review, Toby. We're delighted to hear you've enjoyed your hut-to-hut walking holiday in the Italian Dolomites with us. We're looking forward to welcoming you back to the mountains soon!

Rated 5 out of 5 stars

Amazing walks, food and accommodation, Corvara, Dolomites.

Great organisation both before and during the holiday.
Ayelen, our Collett’s guide, was brilliant - so friendly and knowledgeable and helped us choose the right walks.

July 9, 2025
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Reply from Collett's Mountain Holidays

Thank you for your lovely review, Ruth! We will pass your positive feedback on to Ayelen and the team in Corvara.

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