Colourbank Reviews 

329
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making interactions pleasant and efficient. Many people highlight the excellent service received from start to finish, noting the efficiency of the fitting teams and the overall smooth process. Consumers also appreciate the wide selection of quality products, including carpets and beds, which are often described as lovely and well-fitted. Furthermore, reviewers frequently mention competitive and reasonable pricing, indicating good value for money. However, some customers also noted concerns regarding pricing, with a few reviewers mentioning that quotes were substantially higher than expected compared to other options.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

People report positive experiences with service, noting that everything went smoothly from ordering to... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new vinyl, carpets,... See more

Price

Customers consistently note positive experiences with price, often finding a wide range of flooring and other... See more

Quality

Customers had positive experiences with quality, frequently describing products as clean, tidy, and of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No problems at all. Everything went very smoothly from ordering to payment to the actually laying of our flooring. Mick and Dan who laid the flooring were excellent, fast and thorough workers. Would... See more

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(329)

61 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Good Customer Service. 👍

Very helpful and very good customer service. Ash Tayob from sales department and Martin who fitted the carpet for the 2nd time. He is very professional. Thank you. Keep up the amazing job. 😁

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutley amazing

Absolutley amazing, I have been going to Colourbank for thrirty years for my carpets. I recently had a new carpet for my stairs and bedrooom. Got a great deal and what brilliant service in the showroom. The carpet fitters were also great, most professional and got the job done well. Thanks Coloubank.

February 25, 2024
Unprompted review
Rated 5 out of 5 stars

Mattress

Visited crest rise branch Sunday for a new mattress Steve very helpful, delivered Thursday was kept updated by delivery men with delivery time . Excellent service and delivery highly recommend

February 18, 2024
Unprompted review
Rated 4 out of 5 stars

Great service and fitting

Colourbank have a great selection of floor coverings at different prices. They have been very helpful holding onto the order until we were ready for it and then were able to meet our time schedule with fitting. The fitters were very efficient and did an excellent job.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service & care for their customer's satisfaction

Used before for both carpets & buying new mattress. Brilliant service all round. Excelled themselves recently when after buying some new carpets from them I had a bit of a problem with wear. Mentioned briefly when there with a friend who was buying new carpets & their response was to send someone out to have a look. Reported my issue to the manufacturer and outcome was replaced the carpet & didn't charge me for fitting or removing the old carpet. Superb service particularly as was not really making a big fuss or formally complaining but they immediately responded to my dissatisfaction. Who could ask for more & I will continue as a customer, also recommending them to friends. My friend purchased a carpet for lounge & dining room, so pleased with them, he is intending to go back for new bedroom carpets. Service does count!

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and excellent prices

Excellent service and excellent prices.

Visited to look for some bathroom flooring - the Sales Staff couldn’t be more helpful, knowledgeable, courteous, friendly and professional. The flooring we chose was sorted immediately, with super pricing and speedy on time delivery.

Excellent and am recommending to friends and colleagues

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Colourbank are brilliant

As always Colourbank did a fabulous job of my carpets and also the delivery of beds. I always use Colourbank for my carpets and have done for many years. The members of staff in the showroom and the fitters are extremely helpful and courteous, the fitters are very respectful of your house when they come.

January 29, 2024
Unprompted review
Rated 5 out of 5 stars

Colourbank is first for service and choice

Wonderful service from the moment we entered the shop. There was an extensive display to choose from. I received notification when the product was delivered to the store and given a choice of fitting dates. The fitter arrived in time and fit my product efficiently. I am very pleased with Colourbank and will continue to use them for all my flooring needs.

January 22, 2024
Unprompted review
Rated 5 out of 5 stars

Always used colourbank for carpets and…

Always used colourbank for carpets and always been highly satisfied with products and fitting. This was the first time having LVP & I absolutely love it, looks fabulous, fitter was very quick, tidy & did an excellent job, I am so impressed & look forward to having other rooms finished to this high standard that Colourbank have always provided.

January 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look