Colourbank Reviews 

329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making interactions pleasant and efficient. Many people highlight the excellent service received from start to finish, noting the efficiency of the fitting teams and the overall smooth process. Consumers also appreciate the wide selection of quality products, including carpets and beds, which are often described as lovely and well-fitted. Furthermore, reviewers frequently mention competitive and reasonable pricing, indicating good value for money. However, some customers also noted concerns regarding pricing, with a few reviewers mentioning that quotes were substantially higher than expected compared to other options.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

People report positive experiences with service, noting that everything went smoothly from ordering to... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new vinyl, carpets,... See more

Price

Customers consistently note positive experiences with price, often finding a wide range of flooring and other... See more

Quality

Customers had positive experiences with quality, frequently describing products as clean, tidy, and of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No problems at all. Everything went very smoothly from ordering to payment to the actually laying of our flooring. Mick and Dan who laid the flooring were excellent, fast and thorough workers. Would... See more

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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4.8

All reviews

(329)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Went into the shop for floorifrank the best man to fit your flooring ng

Went into the shop for flooring. And was told to look at the off cuts. Saved me lots of money and the flooring I wanted were in the off cuts there the same as the other flooring but 1/2 the price. Very helpful and are not there the sell but there to help and save you money. Frank the fitter told me how to clean the flooring. Witch I would of just wet the mop and went over it. That way will last you a lifetime 🙏 best flooring shop I've got to
And I've been into a lot of them. Will always go back now. Thank you

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

Carpets ordering and fitting

The ordering of my carpets was so easy. The staff were friendly and efficient. The carpet fitter came on the stated day and did a great job in fitting the 2 carpets. I always get my carpets from colour bank as the service and quality of carpets are always great and at a good price.

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

Bedroom Carpet

Quality of carpet was good and we were very happy with our choice. Quick efficient service. Great fitting service. Consideration shown when removing door and explanation given as to why. Tidied up after work completed.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

All round service excellent from start…

All round service excellent from start to finish. This was a tricky job in an hexagonal shaped summer house. Was a bit a nervous but have got to say the fitter did a truly fantastic job. The cut and fit was first class . Definitely recommend.

May 13, 2024
Unprompted review
Rated 5 out of 5 stars

Mission complete on a challenging renovation job!

We had a tough full house renovation job on our hands as our sub-floor was uneven and moved in some places. We had underfloor heating pipes and wanted LVT on top. We also had tolerances around the bifolds to meet, and a multi-material sub-floor layers of both wooden floor boards and concrete. Other companies came to the job and left saying it was not possible!!! Rushdi from Colourbank visited the house multiple times and went above and beyond in providing a robust and detailed plan on delivering a solid result for us. Rushdi not only took us through the challenges, but he also gave us a good understanding on what we could expect realistically and what solutions existed in the domain. Even though we had almost lost hope in getting a working solution for our moving floor, Rushdi took time out of his day on many occasions to answer phone calls, give advice on every detail, so we could take the steps necessary in getting our floor workable again. His approach was highly scientific, detail orientated, honest and very knowledgeable. I can not stress enough, that without Rushdi, this truly would not have been a success. Next, Paul from the company did a first class job in installing the LVT to an extremely high level of detail. The LVT was cut to precision, and every corner of the house looked flawless. Paul was very flexible while worked with us, during the winter months, while the lower temperature was working against us to deliver a result that would last the test of time. We really appreciated Paul's attitude and his dedication on the job. Later, we also asked Colourbank to fit carpets for the first floor of the house. Lewis assured us that we could have the carpet we wanted and he also made sure to provide the underlay that we had asked for even though they did not have it in stock. Will and Harry did a great job on the day in installing this carpet and talked us through some of the custom solutions we required. The house now looks incredible with it in! Also, last but not least, the customer service from everyone we spoke to at Colourbank over the phone, like Mo and Paul, is exceptional, kind and always solution orientated, truly in a class of their own. Never too busy or hurried to answer questions or reassure you when you have concerns. Cant go wrong with them really!
Order: 175156

May 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent all round 👏 👍

My partner and i were looking for new carpet and flooring for the kitchen. We went into store to have a look at options and get a rough idea of cost.
We went back a couple of weeks later, confirmed our choices and booked a propper measure.
We opted for a more luxurious carpet, and a tile appearance hardwaring vinyl for the kitchen, downstairs loo, rear hallway and under the stairs.
Lewis did a great job with the measuring, gave us a couple options and provided a great service.
On fitting day, our fitters Adam & Pat were really good.
They managed to get the pattern to match between rooms on the vinyl, and did an excellet job with the carpet and underlay too. The fitters were friendly, professional and worked tidy. It took them most of the day as it was a bigish job. A credit to colour bank.
Its is the forth time we have used colourbank, and went there after not being impressed at other places. I wouldn't go anywhere else.
Overall colourbank provide a friendly professional service, many options of flooring, beds, mattresses.
Also the quality of the carpet and vinyl and value for money was good to.
Great place.

March 26, 2024
Unprompted review
Rated 4 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase. The only one thing I would say, is - can carpet fitters please wear protective covers over their footwear. I had an upstairs carpet fitted and I didn't want the fitter going upstairs with footwear on.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Friendly and helpful from ordering to delivery. Excellent service would deffinately recommend.

April 13, 2024
Unprompted review
Rated 5 out of 5 stars

Carpets/ fitting

Great customer service, fitters were polite, respectful, clean and very efficient. Would highly recommend them. Keep up with good work.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I used them a few years ago and they still had all my details and could recommend a similar carpet. 5* will use again!

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Clear, Helpful and Reliable

From first entering the showroom we were given helpful, unobtrusive, guidance and advice. Prices were clearly displayed and initial costing (including underlay and fitting) were readily offered. Promised updates of measurements, final cost, delivery progress were all kept and the carpet fitting achieved was first class - despite our heavy furniture obstacles!

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

It was easy from start to finish

It was easy from start to finish. The measuring took minutes. The ordering was straightforward and Frank the fitter did a fantastic job. Really pleased with the end results and I would use again.

March 21, 2024
Unprompted review

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