Colourbank Reviews 

329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, making interactions pleasant and efficient. Many people highlight the excellent service received from start to finish, noting the efficiency of the fitting teams and the overall smooth process. Consumers also appreciate the wide selection of quality products, including carpets and beds, which are often described as lovely and well-fitted. Furthermore, reviewers frequently mention competitive and reasonable pricing, indicating good value for money. However, some customers also noted concerns regarding pricing, with a few reviewers mentioning that quotes were substantially higher than expected compared to other options.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

People report positive experiences with service, noting that everything went smoothly from ordering to... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their new vinyl, carpets,... See more

Price

Customers consistently note positive experiences with price, often finding a wide range of flooring and other... See more

Quality

Customers had positive experiences with quality, frequently describing products as clean, tidy, and of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No problems at all. Everything went very smoothly from ordering to payment to the actually laying of our flooring. Mick and Dan who laid the flooring were excellent, fast and thorough workers. Would... See more

Rated 5 out of 5 stars

staff are always helpful , friendly whilst remaining professional. a wide range of flooring at different prices , and advice given about suitability for area to be covered. Book fitter at a day and t... See more

Rated 5 out of 5 stars

A great service all round We had the downstairs done with laminate flooring and had such a great service from Colour Bank. Ash was fantastic, he took care of all our needs and queries. The fitters... See more

Rated 5 out of 5 stars

We always use colour bank carpets for our own house and buy to let houses. Customer service is very good and staff are really helpful and professional. We have had some lovely carpets fitted and p... See more


Company details

  1. Home & Garden

About Colourbank

Information provided by various external sources

Colourbank has been serving Leicestershire for almost 30 Years. We pride ourselves on the biggest choice, the lowest prices and the finest service!

We have carpeted more homes in Leicestershire than anyone else, and have supplied more beds and mattresses to Leicestershire than anyone else!

We have two massive showrooms in Leicester, and a team of dedicated staff, ready to offer advice and great service, 7 days a week.

We offer massive off street car parks, lift access, shop at home service, delivery to the room of choice and all at the very best prices!

Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(329)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customer

I had tried another carpet company before going to colourbank , & i must say i know i should,ve gone here first , i was free to browse the full selection of carpets , the staff were approachable , & answered all of my questions , i felt at ease , & when i made my choice of carpet they went tbrough each step comfortably , they let me choose which day i wanted it to be fitted & time , which was great , & also on the day the fitters were very pleasent they removed there shoes after fitting & also took the waste away with them ,& also aranged was a carpenter to complete door so that it would open smoothly over the carpet , everything ran smoothly i would definately go to colourbank again ,

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with service from Cavendish…

Very happy with service from Cavendish Road C bank site. The guy's in the carpet and bed warehouse were very helpful and gave us everything we needed regarding the service.
Fitting was good two, the fitters came back just to check over a couple of queries we had. Thank you

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great quality and great service yet again

We've used Colourbank before, on returning we have had a good experience
Large range of good quality carpets with friendly, knowledgeable staff both instore and on call-out to measure.
Great fitter followed by the carpenter who quickly sorted the doors.
Carpets look & feel fab!!

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, had to change fitting date which was no problem. Arrived when required and fitters were very polite and tidy.

July 17, 2024
Unprompted review
Rated 5 out of 5 stars

A company that truly puts their customers first.

Exceptiontional service from Mo, no annoying sales person that tried to secure a sale. Instead a very relaxing environment where you can ask questions and get the assurance you need to make sure you are buying what's best for you. Delivered at short notice without any trouble.

July 9, 2024
Unprompted review
Rated 1 out of 5 stars

Was absolutely shocked to recieve a…

Colourbank cavendish road fitted my flooring through out in November and was absolutely shocked to recieve a call 8 months.later demanding money for some ply wood that was applied to one of the.rooms, I had no receipt of this or not told about this at the time of fitting and then recieve a call amd email demanding money awful customer service. It was the leicester Cavendish road branch I won't be using them again very unprofessional.and now I have wasted a whole afternoon calling and emailing to prove this disgusting

July 4, 2024
Unprompted review
Colourbank logo

Reply from Colourbank

Morning,
We had tried contacting you previously and the outstanding amount was part of your order. You have not paid in full, hence the email and phone call.

Rated 5 out of 5 stars

Super carpet shop

When we visited the showroom the sales guy was super helpful and pinpointed our needs very quickly. The fitter came as expected and did a cracking job… thank you so much, I will be back

May 25, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive Customer Service

Ordered and delivered in a very tight timeline. Fitter rang when he was on his way and the carpet was fitted in 45 mins. Very impressive service all ‘round.

June 4, 2024
Unprompted review

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