A reliable company that provides quality beds! Having had other reclining type of beds this is by far the best. All Comfomatic staff are friendly and business like, thank you to Mikey and John who... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The representative who came to demonstrate the product was called Neil and he was absolutely amazing. He was friendly, polite and explained everything in terms I could understand. He also explained... See more
Company replied
The two chaps very nice and answered any question we had. Could not fault the service and showed us how to operate bed. Absolutely stunning bed, so pleased, far exceeding any expectations. Alison very... See more
Company replied
My experience was very great from Comfomatic the members are very polite,friendly, respectful and good manners ..They fully explained everything to you and demonstrated how to use your purchase..They... See more
Company replied
Company details
Written by the company
Comfomatic provides its service across the whole of mainland UK, supplying high-quality adjustable beds, rise and recline chairs, and bath lifts designed to bring greater comfort, independence and peace of mind into the home. Whether you are struggling to get a better night’s sleep, finding it difficult to relax comfortably during the day, or missing the simple pleasure of enjoying a warm bath safely, Comfomatic is here to help you find the right solution. With many products delivered directly from stock, our white glove delivery service, and all beds and chairs supplied with a five-year warranty that even covers most types of accidental damage, it is easy to see why so many customers say peace of mind comes as standard with every Comfomatic product. From your initial enquiry through to demonstration, delivery and aftercare, our aim is to provide a level of service and product quality that gives every customer confidence from start to finish. At Comfomatic we deliver a standard of service and product that we believe is second to none.
Contact info
15 Turnstone Business Park, Mulberry Avenue, WA8 0WN, Widnes, United Kingdom
- 01515591140
- consumer@comfomatic.com
- www.comfomatic.com
4.5
Excellent
259 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellence service all round
Excellence service all round. Salesman drivers, and boss
April 17, 2025
Unprompted review
Reply from Comfomatic
Dear Diane, thanks for the feedback about our team it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
Very good explanation of everything and…
Very good explanation of everything and very pleasant
April 16, 2025
Unprompted review
Reply from Comfomatic
Dear David, thanks for the feedback about our team it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.
One star is being kind to this company…
One star is being kind to this company who just want a sale. ‘GED’ visited my 68 year old learning disabled brother whilst he was alone, spent in excess of four hours with him in his bedroom where my brother was told to replicate his sleeping movements and subsequently massaged with an electric device. He was left traumatised by this, but fortunately did not buy a bed. When I called to complain, a manager was dis-interested but gave me an address to complain to. Needless to say I have heard nothing having put my complaint in words. Please don’t buy a bed from a company that takes advantage of vulnerable people.
April 4, 2025
Unprompted review
Reply from Comfomatic
Dear Caroline, thank you for taking your time to let us know how you feel about our visit to your brother. Due to the nature of the products we sell we regularly come into contact with consumers who have characteristics or drivers of vulnerability. Our team are trained how to detect and to protect those customers that either do not have capacity and or who are so vulnerable that we ought not to trade with them. On the other hand we are unable to discriminate against any person due to any protected characteristic, what matters is the care and the systems we have in place to protect those consumers. Once again, thank you for your feedback.
Had our comformatic dual mmattress bed…
Had our comformatic dual mattress bed for three years. Both our backs are back to normal with help from the massage element incorporated.
Best investment we have ever made.
April 10, 2025
Unprompted review
Reply from Comfomatic
Dear David, thanks for the feedback in relation to the product and service you have experienced across the years from the team at Comfomatic. We wish you many more nights of deep refreshing sleep on your Comfomatic Sandringham Anniversary, dual adjustable bed.
Despicable sales techniques
High pressure sales - 7 hour visit from ‘Alan’ including him taking my mother in law’s phone to do a bank transfer for a deposit because her bank kept trying to prevent the transaction due to fraud markers. Despicable sales practices on a vulnerable 82 year old woman who was promised a cure to all her ailments and given no time to think. Do NOT let them in to your house.
April 4, 2025
Unprompted review
Reply from Comfomatic
Dear Sera, we are sorry that you believe that your mother in laws experience was as described. Dealing first with a fraud alert during the processing of a card payment. From time to time card issuers security systems will alert to check an unusual payment. This is something that happens to all of us at one time or another and cannot be interpreted as an indication that the. Business itself is in some way being fraudulent. We get very very few transactions triggering fraud alerts and when they do, it is usually dealt with promptly by the card issuer and the transaction is then processed. In terms of the rest of your comments as you know we have reached out to you and are currently investigating your concerns, we will respond once that investigation is completed.
Had the beds for several years and…
Had the beds for several years and couldn't do without them now.
April 3, 2025
Unprompted review
Reply from Comfomatic
Dear BR many thanks for the feedback and it’s great to hear your beds have become indispensable. Enjoy!!
The rep was brilliant
The rep was brilliant. The driver where so good and were where so helpful.
April 2, 2025
Unprompted review
Reply from Comfomatic
Dear Susan, many thanks for the kind feedback it is very much appreciated.
You will never get your money back
Sales person wasn’t bothered about my opinion. As a result, I got a bed that is absolutely not suitable for several thousands it cost. The next day after delivery, I contacted the service and asked to return the bed and return the money. I have call and emailed for 3 weeks and no results.The customer service constantly says that they don’t have available slots, there are no staff who seem to be available to help or be responsible for this etc.
March 25, 2025
Unprompted review
Reply from Comfomatic
Dear Olga, I am sorry that you do not appear to have received the level of service we would expect to deliver to our customers. From the review I have not been able to trace your purchase or contact with this office. I would be grateful if you could call our customer service team on 0151 559 1140 between 9:30 and 5 Monday - Friday so that we can investigate your concerns and see how best we can help you.
Recliner Chair
I had my recliner chair serviced recently. The engineer Mikey was excellent. My chair was checked thoroughly & Mikey answered any questions I had however small. Great person & experienced Company.
Good experience all round and if I have anymore questions I know the number to ring.
Many thanks
Julie
March 21, 2025
Unprompted review
Reply from Comfomatic
Dear Julie, many thanks for the feedback it’s great to hear we have delivered the quality of service you deserve.
Good for people with mobility issues
Service on chair went very well. Helpful agent who left a cleaning kit.
As for Comformatic itself, we were sold a chair that they said had an inbuilt pressure cushion ( it does not ! ) and although we said my husband would be using it up to 24/7 the instructions basically said not to use it as a bed. When we tried to get it cleaned they were not helpful.
So, good experience today but in the past they have not been good giving us information to get it cleaned.
March 22, 2025
Unprompted review
Reply from Comfomatic
Dear Mrs Finucane, thank you for your feedback and we are sorry to hear that you are not entirely satisfied with the service you have received. Your Comfomatic chair has Mammoth medical grade foam in the seat. This is an award winning pressure relieving foam, specifically designed to relieve pressure and aid comfort. Your chair is covered by a five year Staingard warranty, Staingard will, subject to the warranty terms and conditions, try to clean and or remove stains providing they are reported promptly. If you have had any difficulties with Staingard, please contact our customer service team on 01515591140 and we will do what we can to assist you.
The guys that have done the bed are…
The guys that have done the bed are absolutely amazing they were lovely social able couldn't have wished for better I'd recommend them any time
Chris the rep was the same
March 19, 2025
Unprompted review
Reply from Comfomatic
Dear Ann, many thanks for the amazing feedback we wish you the rest of your life in your all new Comfomatic Sleep System.
Brilliant service all round chair…
Brilliant service all round chair amazing
February 20, 2025
Unprompted review
Reply from Comfomatic
Dear Marina, thanks for the feedback, it is very much appreciated we wish you many years of rest and relaxation on your all new Comfomatic High Leg Lift Chair
I HAD A BED FRON 2023 AND IT HELP ME…
I HAD A BED FRON 2023 AND IT HELP ME AND MY WIFE HAVE SEE THE BENFITS. THE SAFT ARE SO HELPFULL
March 13, 2025
Unprompted review
Reply from Comfomatic
Dear Mr Harris, thanks so much for the feedback, it is much appreciated.
Absolutely excellent service very…
Absolutely excellent service very friendly.
March 8, 2025
Unprompted review
Reply from Comfomatic
Dear Mr Collins, thanks for the feedback it is very much appreciated.
Talking to Alison was very reassuring…
Talking to Alison was very reassuring she sorted everything out for me I was really empressed with customer service she gave
March 7, 2025
Unprompted review
Reply from Comfomatic
Dear Maggs, thanks for the feedback. It is very much appreciated.
I love my bed I definitely sleep…
I love my bed I definitely sleep better. Well worth the expense.
March 7, 2025
Unprompted review
Reply from Comfomatic
Dear Davina, thanks for the feedback it is very much appreciated. We wish you many more nights of deep refreshing sleep on your Comfomatic Sleep System
Thank you to all staff involved in …
Thank you to all staff involved in sorting out my new bed
March 7, 2025
Unprompted review
Reply from Comfomatic
Dear Howard, many thanks for the feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.
Excellent comfort and after sales…
Excellent comfort and after sales service. Will definitely recommend
March 4, 2025
Unprompted review
Reply from Comfomatic
Dear Vincent thanks for the great feedback, it is much appreciated
Received delivery of my new chair today…
Received delivery of my new chair today and I am very impressed by the courtesy and service of delivery.I am looking forward to taking it for a test drive and I am sure I will be highly delighted after the delivery driver assembled the chair and showed me how to use all the controls. The sales rep was very helpful in explaining how the chair works and all the benefits I could gain from using the chair,and now I have delivery of it he was completely correct and I am sure I will have lots of them. Many thanks Mick
March 4, 2025
Unprompted review
Reply from Comfomatic
Dear Mick, thanks for the great review. We wish you many years of rest and relaxation in your all new Comfomatic Ultra High Leg Lift Chair
I have my 5foot bed for 1 year now and…
I have my 5foot bed for 1 year now and I love it.
March 4, 2025
Unprompted review
Reply from Comfomatic
Dear Jean thanks for the feedback. It’s great to hear you love your Comfomatic Adjustable Bed.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.