Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member and customer of Commsave Credit Union for over 10 years now. During that time I have saved regularly with them, borrowed money with lower interest rate repayment, and have impr... See more
Company replied
The interest rate is reasonable but not as high as some others however im happy to remain with them as I approve of the support they provide to borrowers. They have been extremely helpful whenever... See more
Company replied
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and w... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always a quick service and responses to…
Always a quick service and responses to queries quickly.
February 18, 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for taking the time to leave your 5* review
We are happy that you found the service to be a quick service and responses to your queries answered quickly.
Thank you again for such a lovely review.
Many thanks,
Commsave
Consolation loan query
I recently enquired about a consolidation loan through Commsave credit union, to help bring my finances into one manageable payment.
I found the service clear and user-friendly, and I received a response promptly. It made exploring my options much less stressful, and I felt supported throughout the initial stages.
Overall, a positive experience and a helpful first step in managing my finances.
February 17, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Millie,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent enquiry about the consolidation loan had met all of your requirements to allow your finances to be manageable.
With clear and user friendly services and prompt responses that makes options much easier with great support to all of our members.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very helpful and understanding
Very helpful and understanding, and very quick to reply, I would highly recommend this company
February 17, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Carole,
Thank you for taking the time to leave your 5* review
We are happy that you found the service to be very helpful and understanding and that you would highly recommend commsave.
Thank you again for such a lovely review.
Many thanks,
Commsave
My enquiry was handled quickly and…
My enquiry was handled quickly and professionally. The team member I spoke to explained everything clearly and made the whole process straightforward
February 17, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Kudakwashe,
Thank you for taking the time to leave your 5* review
We are happy that you found your enquiry to be handled extremely quickly and professionally.
With everything explained clearly about the whole process.
Thank you again for such a excellent review.
Many thanks,
Commsave
Very helpful put my mind at rest thank…
Very helpful put my mind at rest thank you
February 17, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Carol,
Thank you for taking the time to leave your 5* review
We are happy that you found the service to be very helpful put your mind at rest.
Thank you again for such a lovely review.
Many thanks,
Commsave
Sent message and had a reply swiftly.
February 1, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Gangotra,
Thank you for taking the time to leave your 5* review
We are happy that you found your latest message to ourselves was replied to swiftly.
Thank you again for such a lovely review.
Many thanks,
Commsave
Timely and clear response,didn't even…
Timely and clear response,didn't even take up to 6hrs.
January 16, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Ugochukwu,
Thank you for taking the time to leave your 5* review
We are happy that you found Commsave to be Timely and clear with your response &didn't even take up to 6hrs.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave is a very nice app to save and…
Commsave is a very nice app to save and borrow
February 14, 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that your recent call was that Commsave has a very nice app and a great way to save and borrow.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Mo,
Thank you for taking the time to leave your 5* review
We are happy that you found Commsave to be excellent customer service &a trusted team.
Thank you again for such a lovely review.
Many thanks,
Commsave
I find Commsave really good I made a…
I find Commsave really good I made a mistake on my repayment and they were really helpful and changed it for me I will definitely use Commsave for future loans and I would recommend them.
February 13, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Dawn,
Thank you for taking the time to leave your 5* review
We are happy that you found Commsave to be helpful when mistakes happen we are always on hand to help our members as best we can.
Thank you again for such a lovely review.
Many thanks,
Commsave
answered my query within 12 hrs
February 12, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Steve,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be that we answered your query within 12 hrs.
Thank you again for such a lovely review.
Many thanks,
Commsave
Goid customer services.
The lady was very calm, took time to explain all the questions asked. Good customer service.
February 11, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Oluwatoyin,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call to ourselves to be treated with great care and time taken to explain all the questions asked that resulted in good customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Applied for a 5k loan to consolidate 3…
Applied for a 5k loan to consolidate 3 loans and 3 credit cards. Planned to pay off credit cards and close the accounts. I provided details of the 6 things i wanted to pay off total 290 pound roughly i pay monthly for the loans and credit cards at the moment. But i got rejected. Common sense tells me if the 5k loan is less than 290 pound per month i can afford to makre repayments as i am already paying 290 pound 😅😅 like what. They got my wage wrong and took the most recent lower wage rather than the average i had a couple days off work unpaid so wage is going to be lower. They then added all my debts together with commsave added sland divided it by my wage. Like why 😅 6 of them debts would be gone soon as the 5k hit my bank and my debt would instantly be lower. Its pointless adding my other debts on with other creditors that arent the ones im planning to pay off. Concentrate on the debts i told you im going to pay off which in turn will make me better off. Ill be closing my account and wont bother applying again. I dont need to be told how to be financially responsible. I get you have a job to make sure you arent lending to irresponsible people but you will of seen all my payments to my creditors are paid on time. Means im managing i just wanted a better deal for it all.
February 11, 2026
Unprompted review
Reply from Commsave Credit Union
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear how difficult this period has been for you.
Please be reassured that supporting our members through financial difficulty is very important to us. We make our decisions to ensure the loan will positively impact our members, both now and in the future.
Unfortunately, at this time further lending was not responsible, leading Commsave to rejecting your application.
A better application for you would be our consolidation loan. Fair and affordable, with an APR of 13.8% to all members paying via payroll deduction. If approved, the funds are sent directly to the creditors.
We appreciate that communication during these situations can feel overwhelming.
Please be assured that correspondence is issued in line with regulatory requirements and is not intended to cause unnecessary stress.
If you would like us to review your situation again, we would welcome the opportunity to have another conversation and explore what options may now be available to better support you.
I would like to highlight that all applications are at our loan officers discretion. While we can offer suggestions and advise what loan products you are eligible for, all loan applications are subject to further checks and are not guaranteed.
Thank you again for your feedback, and we wish you all the best moving forward
Helpful,prompt with any questions I…
Helpful,prompt with any questions I need answering, professional. I cannot recommend Commsave enough. Been with them for at least 20 years and never had a problem. You will not be disappointed if you join up I guarantee it
February 11, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Tony,
Thank you for taking the time to leave your 5* review
We always aim to be as helpful as we can and answer all of our members questions as best we can.
It is great that you have been a valued member for the last 20 years we thank you for the recommendation.
Thank you again for such a lovely review.
Many thanks,
Commsave
Everything is so easy to do
Everything is so easy to do
They are so helpful
I’m just so glad that I started saving all those years ago
Thanks Commsave
February 11, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Dave,
Thank you for taking the time to leave your 5* review
We are happy that you found the service to be easy and helpful & that you are happy to be saving with ourselves for many years.
Thank you again for such a lovely review.
Many thanks,
Commsave
The customer service is excellent they…
The customer service is excellent they are always ready to help
February 10, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Edward,
Thank you for taking the time to leave your 5* review
We are happy that you found Commsave to be excellent customer service & always ready to help.
Thank you again for such a lovely review.
Many thanks,
Commsave
Employees are very kind and…
Employees are very kind and understanding and go above and bottom for people’s individual needs
February 10, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Gem,
Thank you for taking the time to leave your 5* review
We are happy that you found your latest call with ourselves to be very kind and understanding & going above and beyond for all of our members needs.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great saving experience
Been saving with commsave for about 8/10 years...I love the speediness of withdrawals ,in to my bank in seconds, and if I need a call back they are prompt...all together a great experience saving..and very pleased with the rewarding dividends each January...well done to everyone at COMMSAVE , thoroughly recommend to anyone thinking of joining 👏 👍
February 7, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Paul,
Thank you for taking the time to leave your 5* review
We are happy that you have been a member for quite some time & enjoy the quick withdrawals, prompt answered calls and great experiences with good benefits is something that we always love to hear from our members.
Thank you again for such a lovely review.
Many thanks,
Commsave
It meant a lot to me to benefit from…
It meant a lot to me to benefit from Commsave, thank you very much!
February 7, 2026
Unprompted review
Reply from Commsave Credit Union
HI Carmen,
Thank you for taking the time to leave your 5* review
We are happy that you found that you experience with commsave has been a benefit to you.
Thank you again for such a lovely review.
Many thanks,
Commsave
My query was answered very quickly and…
My query was answered very quickly and was resolved
February 2, 2026
Unprompted review
Reply from Commsave Credit Union
Hi Vivienne,
Thank you for taking the time to leave your 5* review
We are happy that your query was answered very quickly and was resolved on time.
Thank you again for such a lovely review.
Many thanks,
Commsave
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