Comodo Reviews 167

I cannot describe how horrible this company is. They put an EV certificate on my company's website before they did the validation so the certificate was not cleared and caused a big red "NOT TRUSTED" stamp on our website for all of our clients to see. Then the validation process was terrible, they move slower than anything you can imagine. Try talking to them online, you provide your order number and ask a question, they reply with "Im checking your status now" you wait 20 minutes, they come back with "can I get the order number?" . Every reply takes 10-20 minutes, each step of the process takes 3 days all while we've got a "Not trusted" sticker on our site. Its like running from a killer and getting stuck behind a snail. Its the only way I can describe it. Their support techs are all dumber than a box of hair. RUN THE OTHER WAY

I have really had very bad experience starting for organisation validation. They took 36 days to complete that and misinformed so many times with rigid procedures & incompetent team. I am never gonna buy from them ever again. they may provide cheaper certificates but trust me its not worth it.

Worst company ever. Difficult to deal with.

Worst company in the world! Nobody over there knows how to talk English with you and you spend days for nothing trying to move forward with the process of validation.

one of the worst customer service experiences!
This company is just not worth it. the amount of headache you go through is just so exhausting! They do not have any support! and when you chat with them, it takes them 10 min to reply back for every message! I would have attached the screenshots of the chat here if there was an upload option here. Do not buy from them, Believe me, you are going to save yourself alot of headache.

Arrogant and pretentious customer service that refused to explain anything in clear English. For example, I was looking for a technical solution for my company. I was willing to sign the cheque immediately. Customer service agent insisted on treating me rudely, and refused to explain what I needed to purchase and why. Instead he directed me to the website where he mumbled his instructions. When I asked for clarification he responded in the rudest, most patronizing tone of voice ever.

It was the absolute worst customer service call I have ever encountered. The customer service agent was literally told "I will buy a product if you can give me a solution to my problem in clear English". I WANTED to give him money.

Customer service agent was clearly American, so language barrier not an excuse. I hung up right in the middle of the call. My regret is not asking to speak to the manager. AVOID.

One of the worst customer service experiences. It's a bunch of Russian people behind their support structure, speak broken English, and can't figure out which document goes where.

We have bought 2 certificates from them, and they keep losing documents, having us to submit 5 tickets for 1 certificate for verification.

They take everything literally, and don't apply common sense to sentences.

It's worth your money to spend with another company that provides SSL certificate that is located in the US, and actually understands your request.

Just the worst experience...

Trying to get an EV SSL completed. Our company is a legitimate, fully registered business with all the necessary documents. Got everything to them straight away, had a phone validation phone call and via live chat (only way to get a response within a week as they don't reply to ticket requests) was told everything is ready to go - HOWEVER - they didn't like our virtual office address (used in early days to stop spam) and without telling us, threw the application out, so we provided them with documentation of our trading address and was told they wouldn't accept this. As a US company, they just don;t understand how a UK trading / registered office works, and provide absolutely no help whatsoever trying to get the better of it. After numerous e-mails and live chat sessions, have been given the number for their UK office - only to find you must have an extension to get through (which wasn't supplied) so, more than a week on, back on live chat going through the process all over again...

Crazy - they've seen credit reference reports, bank statements, company incorporation documents, letters from HMRC, public / third party directory listings, our domain, they've called us - and they're still asking for more!!

Pay slightly more and use a different EV SSL provider - these guys are trouble. Had I taken the time to review them first, I would have gone elsewhere...

terrible technical support. i ask everyone to stay away from this company! just a waste of money and time.

Bought an EV SSL certificate, 2 weeks and nothing. Multiple support tickets that don't get responded to. Feels like a take your money and run job.

I love their service!
They provides better antivirus security than others!

Completely good! :)
Also the 90 days free SSL is greatly appreciated.

The only thing I think they can improve is that they should make their platform a more user friendly design.

Probably the worst company ever. Like many others they, they kept asking for more and more documentation. After you would fulfill that, they would keep requesting more. Every person over there also has a different set of requirements in regards to the documentation. They are currently holding my refund hostage and just hung up on chat when I asked about it. Which after reading below, again seems to be common. The people you talk to at customer service are just as terrible. See below for my most recent hangup.

Alan 13:42
I need to speak to someone about refunding my order. I've sent multiple emails to **comodo.com, its been more than two business days and no one has contacted me. I wont be able to pass the validation phase with the requirements you have and I need this cancelled out and refunded.

Hello?

Jamie 13:46
stop sending multiple emails. Thats why you havent been refunded. Wait another 24 hours then come back on chat

Alan 13:47
Your holding my money hostage because of multiple emails?

Jamie 13:48
im not doing anything. I am in the sales department
it takes 2-3 business days to receive your refund

Alan 13:49
so the refund department told you it was because of multiple emails?

(HANG UP)
Chat Ended on June 25, 2018 at 13:49

Very bad support. Customer is ignored. Very bad validation process. They keep asking more and more documents.
It is cheap, but in the end after paying a lawyer, or a notary to notarize the dozens of documents required, it will become expensive.

(0 Star) Very bad company....Ordered a EV SSL Certificate from them and just kept passing me around asking for sooo much stuff...Like all this effort for a ssl? Needed letters / Lawyers / ID / phone calls non stop / live chats. Once provided they just asked for more stuff so it got to the point of asking my CEO "is this worth it anymore?"

Due to them phoning my CEO non stop (HIDDEN PHONE ID) it got to the point of him not even answering anymore due to it being another waste of his time so i decided to try help resolve the matter (Being staff) and contacted them to try sort stuff out but was told "Who even are you? your not a customer please don't phone again" and hung up...From that day i just really disliked this company.

After providing them something they asked for it just wasn't good enough and they kept asking for more stuff or asked to phone our staff team 24/7.... Who wants non stop missed calls from a company for a SSL everyday?..We paid on the 16th and we still haven't got the SSL and its the 31th..................Feel like i've been scammed.

Wish i just read the reviews...all these bad reviews are all stating the same problem i'm having right now. "We'll send you your SSL within the next 24 hours" 6 days later still no SSL and now getting told "We need more documents" etc...complete joke and waste of time...I'm 19 but about time i finish their validation i'll be around 96.

Also after contacting them on live chat about the issues i'm having they just closed the chat.... Very childish staff team and in my opinion their the worse over rated company I've ever came into contact with.

PS : They also told me the documents i sent wasn't valid but after contacting three different lawyers they all confirmed the document was fine for what they was needing so it just seems their trying to be difficult because we made a complaint to the management team which never replied anyway.

Bunch of cruddy email spammers. Avoid at all costs.

I'm afraid your worst fears are confirmed. I'm here because the customer support is so rude and unprofessional, not answering my installation question properly that I began to suspect a scam. The certificate didn't work but the guy didn't seem to want to help. The technical support link meant you had to register first but a chat line came up first.

Eventually I registered but had the foresight not to use my normal password. I wouldn't use their keychain link either but its up to you!

Great products.

Please don't purchase from Comodo. I had bad experience with them and till now I can't run my webstore. When I request for refund they had been keeping silence since. I purchased from them since Nov 2017 and till now no cert. I had showed them that I had registered my business in my home country as well as Infobel. They keep saying they were unable to validate the certificate unless I place my name as Representative in Infobel...which I did but they claimed they can't see my name. I guessed they should know that Infobel doesn't have that Rep field unless you logged in. Bad bad experience. Now I can't even pay for my domain hosting package.

Awful company to deal with and am almost certain they are scamming people. They continue to deny validation of my company phone number and issue the SSL cert, despite my confirmation of my D-U-N-S number and an email from Dun & Bradstreet that my company phone number exists within their db.
Comodo claim they will not accept an email from dnb.co.uk as confirmation.
Avoid this certification organisation like the plague.