Comodo Reviews 167

Horrible support, they'll transfer you back and forth eternally between departments. Stay away!

This company is painful to deal with. Terrible customer service and support. I have been trying for months to sort out a SSL certificate for our NZ site. I send in the information required only to be sent an email telling me that I need to do something else. So I've got my lawyer to fill out the ev document. Then I get an email saying the date is incorrect. The person reading it is obviously a moron as they misread the application date (clearly stated) for the letter creation date, quite clearly at the top left of the letter. They also tell me the phone number needs to be an NZ number so ok, I go back to our lawyer and get the letter amended with our NZ number and point out the date and send it back. They then come back and still say the number is not NZ, absolutely it is, they have misread the letter again and they tell me the address is not in the letter. Absolutely it is! Then they tell me to register at the NZ companies office. I have sent them the companies letter of registration months ago! Seriously frustrating!!!! Here is my ticket number in the event that this company reads this and cares about reviews DGB-962-55445

Sales department sold me wrong certificate. Sales rep insisted that it would work with my hosting company and I found out he was INCORRECT and I immediately asked for a refund. I was bounced from department to department and then was told to email for a refund. I have sent a total of 34 emails and have not received a response nor a refund.

I am now out $250 and my contract with my client is in trouble because of Comodo's inability to answer a simple email.

Would not recommend. Terrible customer service and horrible business practice. Sell people something they don't need and when they find out they were paying for something they didn't need, don't respond. Nice going.

Way too many notifications and it was interfering/blocking scripts such as django-admin. It consistently shoves feature upon feature down your throat and the only way to disable the things you don't want is to read through lists of ambiguous and poorly documented settings. The only reason I would recommend this to someone would be if they were overly paranoid about their security and would be happy to read through the fifty or so settings within the software.

Do Not Buy This Service!!!
READ THIS ...

I bought a 3 year plan with COMODO SECURITY 10 and GEEK BUDDY SUPPORT in November 2017. It all started out smoothly the first week I ordered the service, but after my first remote session with geek buddy tec support everything changed. To make a long story short the Tecs at geek buddy were purposely leaving my administrator account vulnerable and compromised so they could spy on me and take over my computer right in front of me while I'm working on my computer ... yeah ... you read this correctly. Over a half dozen times my mouse started moving around on its own opening files right in front of me while I'm working on the computer!!! After a dozen remote sessions with them telling them my administrator is being hacked, I finally cancelled the service and removed them from my computer. I told them I was going to write blogs to inform the public on how they are .. so here I am. The company is basically a bunch of third world country sheep herders from the Middle East running a computer security business. Why the hell are we letting this happen in America!!!

Since implementing Comodo’s endpoint solution, we know the containment will be the last line of defense from any malware. Our rep was great at introducing the solution to our team and we did hit a few bumps during deployment but support assisted us via call and remote sessions to get us set up and running.

Been using Comodo Endpoint Protection for a couple of years now, and I absolutely love it! My network is not super complex, and only about 200 workstations, but we have not had a single infection! Their containment technology protects as advertised.

My company had a bad ransomware infection last month and then I made the switch to Comodo. Their AEP takes a more proactive apporach than my old AV and I couldn’t be happier.

Comodo makes my job easier! In addition to saving time, my team has found Comodo extremely easy to use. Our rep has been very responsive thoroughout the entire purchasing process. My employees are not very tech savvy, and we no longer have to worry about the dumb stuff they do online. (Only thing keeping a 5 Star review away is limited functionality for Linux.)

Comodo One is the way to go. Previously I had used a different vendor for security, patch management, MDM, remote takeover, and IT ticketing. Comodo does this all under one console. It’s made my network easier to manage and was able to consolidate all 5 of those costs into one. Who doesn’t like saving money?!?

If you are based in the UK and are looking for an EV SSL - go elsewhere! The validation is based on US rules which we cannot comply with.

Customer service is very poor indeed. Live chat - number 1 in queue for 45 minutes. Still didn't get through and had to give up.

If you enjoy pulling teeth and really love terrible customer service, I would heartily recommend Comodo, as they excel at being sh*te.

My boss made me switch our company off of a certain Russian AV that I won't name and I'm glad I called Comodo. They made the switch so easy and our security is now better than ever. The management console is so seamless and within a couple days we were fully switched over!!

Great security solution!!! So easy to use, and I LOVE the containment technology. I will never use a legacy AV again. Highly recommend!

Domain Validation is extremely hard to follow. Tested Mail and CNAME Validation. None of them works. Support is unresponsive. Website and management interface seems to be from 1992.
Requested a refund and will never oder again

I purchased a code signing certificate through a 3rd party re-seller and have been stuck in verification hell for the past 2 weeks. They make you jump through endless hoops and at the end of the day it just seems like they are trying to see how much crap you will put up with. They refused a notarized phone bill purely because it was a family plan - my name was on the bill, but I wasn't the account owner which apparently was not good enough. They eventually asked me to register with Dun & Bradstreet which can take up to 30 days to process (Unless you shell out ~$200 for a rush fee). I'm just going to cancel my order and go elsewhere, I'd be willing to pay more for a cert if it means I don't have to navigate a minefield.

Very unprofessional and total amateurs to boot. You do not want to trust your PCI security to this bunch of hacks.

Also be prepared for having your questions ingnored and your time wasted. Total con-job company.

Their tech team in India are some of the most horrible con artists I ever encountered as they strung me along for almost 24 hours while experimenting with my computer, eventually, they wiped out all my files, photos etc and then they tried to justify it with the lamest idiotic excuses I have heard. Never ever trust someone from Comodo! The next time I hear someone from Comodo say "trust me, I will make your computer run like it is new" I will puke.

Grossly inefficient validation process. And Rude staff. Especially chat staff.

Happened to read this testimonial written by a company CEO. He says that it was the Comodo Endpoint Protection tool that had protected them from ransomware attacks a couple of times. It was after reading this testimonial that I surfed the internet to know more about Comodo endpoint protection and ransomware prevention. Had also come across a piece written by Comodo CEO about how their product can successfully be used to fight and block WannaCry ransomware. Interesting indeed! Hats off to the company and to the developers of such wonderful products.

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You are not currently in a chat session.
You are now chatting with 'Peterson'
Peterson: Hi
Peterson: Welcome to validation
Me: Order #xyz. I am the Certificate Requester, (Me) (+44 0000001). The Certificate Approver and Contract Signer (Client) has already validated with verification number xyz. I'm informed that you refuse to call my number to verify because it is different to the Certificate Approver and Contract Signer? I do not understand as I have purchased many EV certificates this way previously. In fact, the order from last year (Order #abc) clearly shows my contact details being different to the Approver and Signer.
Me: I need this certificate issued ASAP please
Peterson: Please wait, let me check

(10 minute pause)

Peterson: Is this your order number #xyz ?
Me: Yes
Me: I sent the documents yesterday at 15:18 BST to evdocs (at) comodo.com
Peterson: ok one moment.

(20 minute pause)

Me: You will see that (Client) has signed the subscriber agreement and that my phone number is +44 0000001
Me: And that (Client) has also verified with the verification number you provided

(20 minute pause)

Me: Hello?

Peterson: one moment.

(30 minute pause)

Me: .
Peterson: But we can call only to the verified number #abc
Peterson: , is (Client) will be available on that number ?
Me: You've already called (Client) on that number, you was provided with the verification code above
Me: Feel free to call again, but my phone number is still +44 0000001
Me: As it states on the subscriber agreement
Me: that the client signed
Me: You can check with (the client) that is my phone number, if that helps?
Peterson: Let me transfer to my colleague, he/she will assist you regarding this.
Please wait while I transfer the chat to 'Tina'.
You are now chatting with 'Tina'
Me: Perhaps you can help?
Me: Comodo seem to be making this process as slow and painful as possible
Tina: Please hold on.

(30 minute pause)

(I'm yet to find out if this will be resolved).

Comodo seem to assume that companies only ever have one phone number and one person at the end of said phone who is responsible for SSL certificates. If you are an agency/supplier trying to arrange one for a company with a size greater than one employee, you should expect to be wound up like a clock spring at the immense ineptitude displayed at every opportunity.

Worse is if they insist on an automated call and the company in question has an automated phone system to direct calls. Thankfully, that's not at all common.