Companion Stairlifts Reviews 

1,170
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and exceptionally helpful staff who explain procedures clearly and complete home installations very efficiently. Reviewers also mention that the reliable products make daily life significantly easier and improve overall mobility at home. Consumers note that appointments are arranged quickly and the entire process runs smoothly from the initial call to completion. Some people were dissatisfied with the delivery scheduling and communication from customer support representatives regarding callbacks. Despite this, people emphasize that the overall service remains dependable and exceptionally beneficial for their daily needs.

What people talk about most

Service

People report positive experiences with service, highlighting fast and efficient installation processes from... See more

Staff

Customers had positive experiences with staff, highlighting that representatives, surveyors, and fitters were... See more

Product

Users describe positive interactions with product, highlighting it as an excellent and terrific choice for... See more

User experience

Reviewers mention positive feedback about user experience, noting the process was very easy and... See more

Delivery service

Consumers have mixed feelings about the delivery service. While many customers praise the fast supply, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company, from start to finish , no problems at all. Stairlift is top quality, installed perfectly, mom wasn’t rushed when the demonstration how you use correctly was given. Can’t praise or r... See more

Company replied

Rated 5 out of 5 stars

Salesmen Tom and Albert were knowledgeable and friendly. They were really accommodating and put us at ease. There was no hard sell. After deciding on Companion for the stairlift it was fitted within a... See more

Rated 5 out of 5 stars

From the initial visit to the survey, delivery and installation all went really smoothly. Daniel the first man to visit explained everything in great detail. I managed this all for my Mother as she i... See more

Rated 5 out of 5 stars

From the first phone call I made, to the man who came to take measurements and give me a quote, and to the guy who fitted the stairlift, they all are very professional. Everything was explained, I was... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

Discover a range of stairlift options to fit all types of stairs with 12 months full UK parts & labour guarantee from Companion Stairlifts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,170)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased…

Our stairlift stopped working the first time in two years i had a problem. I phoned to report this at about 11am and an engineer arrive about 6pm that day to repair it. He was smart and friendly.

November 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Polite, friendly, explained everything clearly. Jason was lovely, really chatty & made my 80yr old Mum feel comfortable and at ease. Engineers worked quietly and able to explain to my Mum clearly how to use it that she picked it up straight away. Many thanks.

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Companion stairlifts. This company were all very pleasant an…

This company were all very pleasant an courteous.I didnt't wait long for them to come out to survey the stairs and 2 weeks later the stairlift was fitted. Everything was explained explicitly throughout from beginning to end. It has made my life a lot easier getting up and down stairs and I would recommend them to anyone contemplating having a stairlift.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgeable and professional staff.

We were visited by a very knowledgeable man who explained the features and benefits of the chosen stairlift to myself and my 92 year old mother. The engineer who fitted the lift, talked through the procedures and demonstrated how the features worked. All very professional.

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

From enquiry to installation this company are fantastic initial enquiry regarding various…

From initial enquiry regarding various stairlifts to installation everything went like clockwork . The surveyor explained everything that he needed to do with regards to taking various essential measurements to ensure the lift was suitable. He wasn't pushing us to make decisions unlike other companies. From placing the order we were contacted to arrange a date suitable for us . On the day of installation the engineer called to inform us of time he would arrive . Installation was quick and no unnecessary mess to clean up . He didn't leave until my mother was completely satisfied and was very patient to make sure she could work the lift .

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

helpful all the way from start to…

helpful all the way from start to finish. the team work from all from ordering to Aftersales and follow-up was fantastic. Great teamwork all the way. I would use this company again if the need did arise.well done all. john.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with the experience.

The process was so easy and quick. The salesman gave us all the information but put no pressure on us to buy. Mark who fitted the stairlift couldn’t have been any better. He was friendly , patient with my mum when explaining how to operate it and made sure she was comfortable with the controls before he left. You wouldn’t have known he’d been there as he cleared everything up and took it away with him. My mum’s delighted with it.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Happy with overall service

I received three quotes. We went with Handicare as they explained in detail how the lift was to be installed as it was not a standard straight lift. The booking was swift and Sara kept me informed running up to the date of fitting. Miles rang me before his arrival as agreed and when complete explained everything to my elderly mother. Very pleased with the overall service.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Really excellent

Arrived to check and set pricing on time, good guy who knew what he was talking about. Arrived to fit on time, was unobtrusive, got on with the job and cleared up leaving no mess, explained how to use and after he had finished the only sign that he had been was a really execellent stairlift. Can't think of anything else I would want.

November 13, 2023
Unprompted review

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