Companion Stairlifts Reviews 

1,170
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and exceptionally helpful staff who explain procedures clearly and complete home installations very efficiently. Reviewers also mention that the reliable products make daily life significantly easier and improve overall mobility at home. Consumers note that appointments are arranged quickly and the entire process runs smoothly from the initial call to completion. Some people were dissatisfied with the delivery scheduling and communication from customer support representatives regarding callbacks. Despite this, people emphasize that the overall service remains dependable and exceptionally beneficial for their daily needs.

What people talk about most

Service

People report positive experiences with service, highlighting fast and efficient installation processes from... See more

Staff

Customers had positive experiences with staff, highlighting that representatives, surveyors, and fitters were... See more

Product

Users describe positive interactions with product, highlighting it as an excellent and terrific choice for... See more

User experience

Reviewers mention positive feedback about user experience, noting the process was very easy and... See more

Delivery service

Consumers have mixed feelings about the delivery service. While many customers praise the fast supply, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company, from start to finish , no problems at all. Stairlift is top quality, installed perfectly, mom wasn’t rushed when the demonstration how you use correctly was given. Can’t praise or r... See more

Company replied

Rated 5 out of 5 stars

Salesmen Tom and Albert were knowledgeable and friendly. They were really accommodating and put us at ease. There was no hard sell. After deciding on Companion for the stairlift it was fitted within a... See more

Rated 5 out of 5 stars

From the initial visit to the survey, delivery and installation all went really smoothly. Daniel the first man to visit explained everything in great detail. I managed this all for my Mother as she i... See more

Rated 5 out of 5 stars

From the first phone call I made, to the man who came to take measurements and give me a quote, and to the guy who fitted the stairlift, they all are very professional. Everything was explained, I was... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

Discover a range of stairlift options to fit all types of stairs with 12 months full UK parts & labour guarantee from Companion Stairlifts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,170)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Right from the start the service was excellent, no pressure from the assessor (Wes) when he came to the house. And the good work done fitting our stairlift by Peter and patience explaining the working of the stairlift to my wife who has Dementia and myself .

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent communication

Excellent communication. Great people to deal with, honest and open. Kept me up to date with process and could ask questions if had any queries, which were answered quickly. Mum is super happy with the stairlift.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

My dad was coming home from hospital with very short notice and we needed a stair lift. We ordered one on Tuesday and by Friday it was installed and being used! The whole team were friendly and helpful: I would definitely recommend them!

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great team highly recomended

Contacted via an advert on the web, I got a quick response and a good price from Companion Stair lifts to put a lift in my house.
Being a contractor for years I had my own team do the preparation work by cutting a hole in my concrete floor and refurbishing both floors and paintwork when completed.
Not helped by my floor sloping a bit but that was easily overcome.
Installation of the lift went smoothly and I am very pleased with the result. A quiet smooth lift taking my 14.5 stone upstairs with ease. And in comfort.
The odd niggle was quickly sorted with only a minor issue coming to light after their team left.
Soon to be sorted.
10 out of 10 for design, comfort, cleanliness on site and economic cost. The first time I have had a price reduction after being quoted in writing.
Only one small point. Comunication was at times difficult but as the company had recently moved that was perhaps understandable

January 3, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent

Had a brilliant experience with companion
Needed something urgently for my part to get him up the stairs safely.
Had no idea what we could get as he has a muscle wasting disease and can’t get out of a normal high chair without 2 people to lift him out.

Within no time at all we had a stair perch which is a higher seat than normal.

Definitely would recommend Companion
Very caring helpful staff

February 21, 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional Service

From our intial contact, Handicare were very professional, very quick and the quality of the fitting was excellent. We needed the stairlift pretty quickly and from the initial Surveyor coming out until final fitting it was all completed in the timescale given of 7 days. I would highly recomment Companion Stairlifts. Our experience was very favourable.

February 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great overall service.

The initial consultation was thorough and meant we got a what we thought was a great solution. The installation matched up precisely and we are delighted with it.

January 30, 2024
Unprompted review
Rated 5 out of 5 stars

Very pleasant people

From our initial telephone conversation followed by the survey visit we were very impressed……….Tom came to carry out the measurements and we were pleased to see a video clip showing us how the stairlift would look in our house.
The delivery of all the components was straightforward and exactly at the expected time.
Jamie also arrived as expected and carried out the installation very effectively. He stayed to ensure we knew exactly how to use the lift. He cleared everything away, you’d not know any work had been carried out.
We are very pleased with the ease of use.

January 25, 2024
Unprompted review
Rated 4 out of 5 stars

Competitive price.

Competitive price.
Surveyor extremely pleasant and informative
We liked the product the glide mechanism is enclosed so easy to be kept clean
Would have given 5 stars had there not been confusion with installation date
Engineer was extremely pleasant helpful and on time which was great.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Workman was neat and tidy

Workman was quick and work was carried out in a clean and tidy manor. Wires were attached to skirtings very neatly without ant damage to paintwork. No bits eg packaging was left behind. Clear demonstration and instructions were given to us

January 11, 2024
Unprompted review

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