Companion Stairlifts Reviews 

1,170
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and exceptionally helpful staff who explain procedures clearly and complete home installations very efficiently. Reviewers also mention that the reliable products make daily life significantly easier and improve overall mobility at home. Consumers note that appointments are arranged quickly and the entire process runs smoothly from the initial call to completion. Some people were dissatisfied with the delivery scheduling and communication from customer support representatives regarding callbacks. Despite this, people emphasize that the overall service remains dependable and exceptionally beneficial for their daily needs.

What people talk about most

Service

People report positive experiences with service, highlighting fast and efficient installation processes from... See more

Staff

Customers had positive experiences with staff, highlighting that representatives, surveyors, and fitters were... See more

Product

Users describe positive interactions with product, highlighting it as an excellent and terrific choice for... See more

User experience

Reviewers mention positive feedback about user experience, noting the process was very easy and... See more

Delivery service

Consumers have mixed feelings about the delivery service. While many customers praise the fast supply, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company, from start to finish , no problems at all. Stairlift is top quality, installed perfectly, mom wasn’t rushed when the demonstration how you use correctly was given. Can’t praise or r... See more

Company replied

Rated 5 out of 5 stars

Salesmen Tom and Albert were knowledgeable and friendly. They were really accommodating and put us at ease. There was no hard sell. After deciding on Companion for the stairlift it was fitted within a... See more

Rated 5 out of 5 stars

From the initial visit to the survey, delivery and installation all went really smoothly. Daniel the first man to visit explained everything in great detail. I managed this all for my Mother as she i... See more

Rated 5 out of 5 stars

From the first phone call I made, to the man who came to take measurements and give me a quote, and to the guy who fitted the stairlift, they all are very professional. Everything was explained, I was... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

Discover a range of stairlift options to fit all types of stairs with 12 months full UK parts & labour guarantee from Companion Stairlifts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(1,170)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The sales person was superb in the knowledge of the stair lift to explaining in simple terms to my 90 year old mum. She was very impressed and turned down a cheaper option on the basis of the sales person Andrew.
Once the order was placed we were informed of every step towards the installation, which was arranged for the next week.
On the installation day we were informed of a two hour window when the stair lift would be delivered and installed. When the guy came he was very courteous and explained to my mum what would be happening and a rough time of when he would finish. When the work was complete he explained the controls and gave her a demonstration, he then asked her to have a go to make sure she knew how to work everything. He made sure everywhere was fully cleaned and he left everything spotless.

August 6, 2024
Unprompted review
Rated 5 out of 5 stars

NO PRESSURE AND HASSLE FREE

I took my time (about 4 weeks) to make a decision to buy and although the company kept in touch they were in no way pushy, or made me feel a nuisance. They were always friendly, I know that’s a necessity for their job, but I never felt patronised. They made everything easy and hassle free.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Everyone was friendly and helpful from…

Everyone was friendly and helpful from initial phone, sales representative and installer. The stairlift was installed quickly, with very little disruption. Everything was explained carefully, and after sale care is available 24/7 all year round.

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Could not fault the process other than, I missed a call from the company a few days before the scheduled install. I rang them back and was assured someone would get back to me, but noone did.
On the morning of the installation Dominic the engineer phoned to give us an eta as planned. He turned up on time was very knowledgeable, extremely polite and friendly and talked us through the installation. We couldn't fault the process from meeting Matt the surveyor to it's completion less than a week later.
Thank you Companion stairlifts. Great job.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Super Stairlift

Our stairlift was planned and fitted in 2 weeks which we found incredible. The company’s efficiency and knowledge were second to none and I wouldn’t hesitate to recommend them.

June 13, 2024
Unprompted review
Rated 4 out of 5 stars

Mostly positive

The initial meeting was good and the installation excellent. The only problem I had was getting through to customer services with some queries I had. The average wait was 15 minutes

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

I'd recommend this company

Stairlift surveyor was knowledgeable and personable - unlike others I consulted, no hard-sell. Comms about the order and installation were clear, and installation was easy and efficient. Cost and customer service considered, the best I found.

May 20, 2024
Unprompted review
Rated 1 out of 5 stars

A bloke from Age Co got to my mother's…

A bloke from Age Co got to my mother's home and about five minutes later tried to get over six thousand pounds of her for a stair lift. Didn't measure the stairs or my mum like the next one did who we bought off. Age Vi must be a sales company in disguise. Disgusting! I can't remember the exact date, but his name was Harry Wood.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Caring

Companion Stairlift employees are professional, and caring. They know their products inside out so you will land up with the exact product to fill your needs.

March 4, 2024
Unprompted review

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