Companion Stairlifts Reviews 

1,170
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and exceptionally helpful staff who explain procedures clearly and complete home installations very efficiently. Reviewers also mention that the reliable products make daily life significantly easier and improve overall mobility at home. Consumers note that appointments are arranged quickly and the entire process runs smoothly from the initial call to completion. Some people were dissatisfied with the delivery scheduling and communication from customer support representatives regarding callbacks. Despite this, people emphasize that the overall service remains dependable and exceptionally beneficial for their daily needs.

What people talk about most

Service

People report positive experiences with service, highlighting fast and efficient installation processes from... See more

Staff

Customers had positive experiences with staff, highlighting that representatives, surveyors, and fitters were... See more

Product

Users describe positive interactions with product, highlighting it as an excellent and terrific choice for... See more

User experience

Reviewers mention positive feedback about user experience, noting the process was very easy and... See more

Delivery service

Consumers have mixed feelings about the delivery service. While many customers praise the fast supply, timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic company, from start to finish , no problems at all. Stairlift is top quality, installed perfectly, mom wasn’t rushed when the demonstration how you use correctly was given. Can’t praise or r... See more

Company replied

Rated 5 out of 5 stars

Salesmen Tom and Albert were knowledgeable and friendly. They were really accommodating and put us at ease. There was no hard sell. After deciding on Companion for the stairlift it was fitted within a... See more

Rated 5 out of 5 stars

From the initial visit to the survey, delivery and installation all went really smoothly. Daniel the first man to visit explained everything in great detail. I managed this all for my Mother as she i... See more

Rated 5 out of 5 stars

From the first phone call I made, to the man who came to take measurements and give me a quote, and to the guy who fitted the stairlift, they all are very professional. Everything was explained, I was... See more

Company replied


Company details

  1. Mobility Equipment Supplier

Information provided by various external sources

Discover a range of stairlift options to fit all types of stairs with 12 months full UK parts & labour guarantee from Companion Stairlifts.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(1,170)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company …

Can’t fault the company did everything they said they would . Quick and efficient job down by good tradesmen.

January 17, 2025
Unprompted review
Companion Stairlifts logo

Reply from Companion Stairlifts

Thank you for the fantastic review! We’re so pleased to hear you’re satisfied with our service. Your feedback motivates us to continue providing the best possible experience. We truly appreciate your support and trust in us.

The Companion Team.

Rated 1 out of 5 stars

Untrustworthy

Untrustworthy!
Ordered on 11th Dec.
5 large boxes delivered without notice on 17th Dec.
First engineer could not complete due to wrong parts supplied on 19th Dec.
Second engineer did not turn up on 2nd Jan. I had to phone to find out why!
New appointment made for 12th Jan, over 4 weeks from order placement.
So much for 5 to 7 day delivery.

January 2, 2025
Unprompted review
Companion Stairlifts logo

Reply from Companion Stairlifts

We’re very sorry you’re unhappy with the service you’ve received from us and are very keen to look into your experience. To help us with this please could you contact us at ukcustomercare@handicare.com. We would like the opportunity to talk and investigate your feedback further.

Thank you,


The Companion Team.

Rated 5 out of 5 stars

We have got a Stairlift!

The home visit helpful and not pressurised. We were able to decide on the recommendations quickly and an installation date fixed for the following week. Most important, a slight hitch the the installation which occured the next day (the batteries discharged) was fixed later that day. Things go wrong but it is how they are dealt with that matters.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

The whole process from start to finish was professional, courteous and reassuring. Communication was excellent and the installation went smoothly by an excellent fitter. The stairlift fits perfectly, so happy with the outcome and now feel comfortable living in my own home again. Highly recommend

November 4, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly efficient service

Friendly efficient service.
The fitters explained how to use the equipment and checked my partner could work it before leaving us. Very happy with our stair lifts! Would recommend!

September 19, 2024
Unprompted review
Rated 5 out of 5 stars

Would Highly Recommend Companion Stairlifts

Everything about the experience of purchasing a stairlift was great. The salesman was brilliant and explained everything to us thoroughly, the fitters did a tremendous job of fitting it and the whole process only took around two to three weeks.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Getting a stairlift quickly

We had to get a stairlift as a matter of urgency and this company was recommended by our neighbour who happens to own a shop for the disabled. Within a couple of weeks we had the survey done by an expert surveyor and the stairlift installed by an equally competent engineer. Very excellent company and I have no hesitation in recommending them to anyone wanting a stairlift

August 13, 2024
Unprompted review

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