Ordered a shower stool from Complete Care having been let down by another supplier for the same item. Ordering was quick & easy & dispatch was very quick! From ordering to receiving the stool was 3 da... See more
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Review summary
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Reviews shaping this summary
Very prompt delivery after order. Item well packed and good quality: a hand exercise gripper. I've ordered from Complete Care before and will again if needed. Good to support a company that seems t... See more
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Somehow the delivery address on my order became garbled at checkout over a bank holiday. I emailed the right address and rang on the first working day. Friendly and helpful response on phone. Email... See more
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I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight) I contacted customer service, spoke to a gentleman and explained the... See more
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Company details
- Mobility Equipment Supplier
- Disability Equipment Supplier
- Hospital Equipment and Supplies Store
- Wellness Center
- Wheelchair Store
Written by the company
Complete Care Shop is the UK's Leading, independent provider of mobility and disability aids. We're here for you to help with all of life’s ups and downs. Our extensive range of bedroom, bathroom, mobility, and daily living aids are carefully selected by specialist buyers and Occupational Therapists to ensure you get the highest quality products at the best prices. With free expert advice and a specialist, UK based customer service team our aim is to enable you to live more independently for longer.
Complete Care Shop - here to help with life's ups and downs
Written by the company
- 20% VAT relief available online
- Whatever you’re dealing with: ageing, illness, disability, or caring for someone, we’re here to help you regain your independence and have the confidence to tackle daily tasks. Our brand-new website will make it even easier for you to find the help, support and products you need. If you are living with a disability or long-term medical condition, there are thousands of products on our website which are available to you without paying the VAT. Just look for the VAT Relief price when browsing through our products!
No Quibble Guarantees
Complete Care Guaranteed
We offer a 30 day no quibble guarantee. Please visit Complete Care Shop for more details.
Contact info
330 Four Oaks Road, Walton Summit Centre, PR5 8AP, Preston, United Kingdom
- 03001 000 248
- customerservice@completecareshop.co.uk
- www.completecareshop.co.uk
4.5
Excellent
117K reviews
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Easy to find what I needed and well…
Easy to find what I needed and well packed for delivery.
May 6, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for your feedback.
We are happy that you could easily find what you needed and that your delivery was well-packed. We appreciate you taking the time to leave feedback.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Tina,
Thank you for taking the time to leave a review.
We are so glad the website was easy to use, and our delivery was fast. Thank you for taking the time to leave us such positive feedback.
If you ever need any assistance or advice in the future, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Anita,
We are so happy ordering was easy and our delivery quick. Thank you for your very positive feedback; it truly means a lot to us.
If you ever need any assistance or advice in the future, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Hair washing plate had tiny neck
The hair washing plate we brought had a tiny neck hole and was not useful
May 6, 2026
Reply from Complete Care Shop
Good afternoon, Kate,
Thank you for your feedback, and we are sorry to hear about your experience.
We understand that the neck opening did not meet your expectations, which affected how useful the product was for you. This is not the experience we aim to provide.
If there is anything we can assist you with in the future, or if you would like advice on alternative products, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
My order was ordered on time.
April 24, 2026
Reply from Complete Care Shop
Good morning, Patricia,
Thank you for taking the time to review your recent purchase.
We are happy to hear that your order arrived on time. Thank you for letting us know about your positive experience.
If you ever need any further support, we’re always here to help.
Kind regards
Judi
Customer Service Experience
Very efficient delivery service
Very efficient delivery service. Pleased with product.
April 29, 2026
Reply from Complete Care Shop
Good morning, Jeanette,
We appreciate your positive feedback.
We are happy you were pleased with the product and that you experienced efficient delivery service.
If you ever need any further support, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Excellent service
Excellent service. Rollator is 5*. Disappointed with the rod. A little surprised how much you charge for returning it, but hey ho,excellent service.
April 21, 2026
Reply from Complete Care Shop
Good morning Marny,
Thank you for taking the time to review your recent purchase from Complete Care Shop.
We are happy to hear that you are enjoying the rollator and that you received excellent service. We appreciate your feedback regarding the walking stick and the return costs.
If you ever need any further support, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning,
Thank you for taking the time to leave a review.
We appreciate your positive feedback and we are so glad to hear that you found our service helpful and of high quality. Thank you again.
If you ever need any further support, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning, Lesmond,
Thank you for your great review.
We are delighted to hear you found our service supportive. Providing a positive experience is very important to us, and your feedback truly motivates the team.
Thank you again for taking the time to share your experience.
Kind regards
Judi
Customer Experience Adviser
quick and efficient and arrived well …
quick and efficient and arrived well within the expected time
May 5, 2026
Reply from Complete Care Shop
Good afternoon, Margaret,
We appreciate you taking the time to leave us feedback. We are so glad to hear your order arrived promptly and within the estimated timeframe!
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Five star for Complete Care Shop 1 star for DPD for bad delivery
After receiving a phone call from Judy and how Complete Care shop dispatched my order was the following day and DPD delivery was very poor Complete Care Shop get the 5 star for their service as for DPD if they were to ask me for feedback as to their delivery they would get a 1 star for their bad delivery service
April 22, 2026
Reply from Complete Care Shop
Good afternoon, Donal,
Thank you for taking the time to leave your feedback.
I am very sorry for the delay you experienced with your order the late delivery.
I have since spoken with you directly to discuss this, and I would like to thank you again for taking the time to speak with me and for your patience.
This is not the level of service we strive to provide, and your feedback has been shared with the relevant team so we can help prevent this happening in the future.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Lavinia,
We appreciate you taking the time to leave a review.
We are so glad to hear you received your delivery quickly and find the product comfortable to use.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Gloria,
Thank you for taking the time to review your recent Complete Care Shop order.
We are very happy to hear that our product is comfortable and easy for you to use. Thank you for sharing your positive experience with us.
We hope to have the opportunity to assist you again in the future.
Kind regards
Judi
Customer Experience Adviser
Easy to order arrived on time.
Easy to order arrived on time.
Product fits perfectly and very secure. Makes life a lot easier
May 5, 2026
Reply from Complete Care Shop
Good afternoon, Gary,
Thank you for taking the time to review your recent purchase from Complete care Shop.
We are happy the order was straightforward and arrived promptly. It is great to know the product fits well, feels secure, and simplifies things for you. Thanks for your review.
Thank you for choosing us, and we look forward to supporting you again in the future.
Kind regards
Judi
Customer Experience Adviser
Order with confidence
I ordered a mobility walker for a friend, but unfortunately it wasn't what I expected ( too big/wide and not lightweight)
I contacted customer service, spoke to a gentleman and explained the situation. He was very pleasant and understanding. He talked me through the return process and emailed me a list of carriers I could choose from.
I choose Royal mail collection service.
Once they received the item I was fully refunded.
I would definitely order from them again, but ensuring I read all the specifications of the item😀.
So if you're thinking of ordering from them, go ahead, My experience was 💯 a good one.
April 21, 2026
Reply from Complete Care Shop
Good afternoon, Daisy,
Thank you very much for taking the time to leave such a detailed and positive review.
While we are sorry to hear that the mobility walker was not quite right for your friend, we are really pleased that our customer service team was able to support you and make the return process straightforward. It is great to hear that everything was explained clearly, the collection arranged smoothly, and that your refund was processed promptly.
We also appreciate your helpful comment about checking product specifications, as finding the right fit is so important. Thank you again for your kind recommendation — it truly means a lot to us.
If we can be of any assistance in the future, please do not hesitate to get in touch.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good afternoon, Elena
We appreciate you taking the time to share your feedback.
We are happy to hear that you are pleased with the product quality and delivery service.
If you need any further assistance, please feel free to get in touch.
Kind regards
Judi
Customer Experience Adviser
Good service
April 21, 2026
Reply from Complete Care Shop
Good afternoon,
Thank you for taking the time to review your recent experience with Complete Care Shop.
We are delighted to hear that you received good service.
Thank you again for your feedback — it really means a lot.
If you need anything else, we are always here to help.
Kind regards
Judi
Customer Experience Adviser
Reply from Complete Care Shop
Good morning Grace,
Thank you for taking the time to review your recent Complete Care Shop experience.
We are delighted to hear that the product purchased has proved to be perfect for your needs. We are also delighted to learn that the goods were delivered quickly.
We truly appreciate your 5 star rating and your recommendation on Trustpilot — it means a lot to our team. If you need any further support, we’re always happy to help.
Kind regards
Judi
Customer Experience Adviser
AVOID!!! Absolute disgrace of a company preying on the elderly.
Absolute dishonest con of a company. Deducted £12 return cost from refund despite faulty item. The agent had pre decided and stated they would deduct this return cost on first contact without even seeing the item. I will be taking further action to retrieve my money. Absolute disgrace of a company preying on elderly.
May 5, 2026
Unprompted review
Reply from Complete Care Shop
Good Afternoon,
We’re very sorry to read your comments and are disappointed to hear how strongly you feel about your experience.
Following a full review, the item returned was assessed and no fault was found. As outlined in our returns policy, where items are returned and confirmed to be in full working order, a £12 returns fee is applied to cover collection and handling costs. This was advised to you at the point of arranging the return.
We would like to reassure you that all cases are assessed fairly, and decisions are based on the condition of the item once received and inspected — not pre‑determined. We also take any suggestion of unfair treatment very seriously and do not discriminate against any of our customers.
We understand this is not the outcome you were hoping for, but if you would like us to review your case again or discuss this further, please do get back in touch with our Customer Service Team and we will be happy to assist.
Kind Regards
Janet
Customer Experience Advisor
Any misunderstanding has now been resolved
TRied the seat on our two toilets and it didn’t fit either, when we called to return they refused to
Take it back.
After a further discussion with Janet in customer care
I’m happy to say that the misunderstanding has now been resolved.
Alls well that ends well, thank you, Keith Wilson
April 20, 2026
Reply from Complete Care Shop
Good Afternoon Mr Wilson,
Thank you for your review and for taking my call this afternoon.
We have discussed the return of the product.
Should you have any further question please do not hesitate to get back to our Customer Service Team.
Sorry for any upset this matter has caused you.
Kind Regards
Janet
Customer Experience Advisor
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