Comptoir des Cotonniers Reviews 

I returned my order. It has been 4 months already. DHL says it is delivered and send me a signature from delivery scan. However they say package is not received. 250€ is lost.

I have used both the web and normal shops of them many times and i have always had a very good experience. Most of the things are made of natural materials, pretty a lot of the pieces are made in EU. Quality 10. I have some things that i have really had for a long time now. Nothing changed colour or lost the original shape (within normal tear and wear). The sizes are a bit bigger than normally in mass market shops but they are like this in all the CDC collections so I know what to expect. I have never had to return anything or complain. Absolutely recommendable.

The worst service EVER. I did an order 16th January 2023. The parcel did not arrive and I contact them. After several phone calls and e-mails they told me that SEUR returned the parcel to France because the address was wrong. The coordination between Comptoir de Cotonniers, Colissimo and SEUR is awful. I gave the right address but I guess it get wrong when transmitted from CDC to SEUR. Then again some calls and some e-mails and the parcel was sent a second time. And two months after the order date, today they have told me that the parcel was sent back again to France and that someone will call me at the end of next week to see what happened. It is by far the worst experience I have ever had purchasing on-line.

Terrible experience. The item I received had the wrong size. I returned it, and had to pay 30 euro. They refunded me only the money of the coat even if I returned it within 14 days and, by law, they should refund also the shipping costs (15 euro). The refused because they claim that you have to expressly ask for the payment of the shipping costs. It is our right, you don't have to ask for it.

Very poor customer service. The shop assistance was very rude.

Refrain from buying anything online. There was a technical mistake but on the website because of which my order was only recorded 7 days after. It took 4 days to arrive. When I opened a package it was missing the biggest part of the order. I received no notifications prior and was honestly surprised. As I found out later it was another technical problem. I called the customer service and was told that I was refunded the money. After waiting for two weeks no money arrived back to my bank account. I made attempts to contact the customer service my email but was getting only standard answers that I WAS refunded. After confirming with my bank that there are no issues from my side, I called the customer service again on the phone. A nice lady was surprised that the money did not come and contacted the financial department. It was uncovered that they failed at issuing me a refund! They had to re-issue it and I finally got the money. It took almost a month to deal with the order. Horrible customer service via mail. You get a feeling that you are being neglected and scammed. However, the woman assistant on the phone was nice and actually tried to solve the situation. Only because of her I put 2 stars.

Just downgraded to one star, because this company is STEALING your money, not delivering articles, not responding to your emails, not even accepting return packages (paying for returns has of course to be done by the client) and of course not reimbursing.... AVOID AT ALL COSTS!

Two stars because their clothes are really nice. Everything else is terrible! No more shops in Belgium and the online buying process is a DISASTER. Despite the substantial amount of my order, I still had to pay shipping fees. The parcel arrived but contained only one item out of the three ordered. The customer service is super slow and inefficient (keeps writing about one item missing, despite there being two articles missing). Three weeks later still no refund.... And the third item? Had to return it and pay for it myself... so basically a complete waste of time & money!

Awful, awful, awful. I enjoyed their stores but the online ordering process should be avoided at all costs. I ordered shoes in the height of summer. Had no contact from the team. Then found out the courier apparently tried to deliver them but couldn't (?) - no contact from either the company or the courier at all so I'm not sure when exactly this delivery was even attempted? The item apparently got sent back to France, and we agreed on redelivery. Then the exact same thing happens!! I had to follow up thousands of times to understand where this order is throughout the summer, only to find out weeks after each delivery was supposedly attempted that it keeps getting returned to France for some completely unknown reason. Have been told I would be refunded the order amount a few weeks ago (the order has been back at the warehouse for over a month) - still no refund, and requests are being blanked. The very WORST customer service/order process I have ever dealt with. Give me back my money!!

I have purchased several times from their online shop as I really like the clothes. I particularly like that they emphasise natural fabrics, and their prices are reasonable, particularly if you buy in the sale. However, they lose two stars for their returns process. Basically it seems like they want to discourage customers from ever returning anything. Of course this is unrealistic for online shopping as you can't always predict whether something will fit or suit you. To return something, you have to log on to your account on the website, print out a returns slip, package up the item and address the label yourself (honestly, they are the only online retailer I have ever encountered who don't even let you download a label to print - and the returns address is really long and complicated so it's easy to make a mistake!) and send it at your own cost to France. They also seem to deliver all their orders in big cardboard boxes, so when you return something you have to hunt out some alternative packaging to avoid spending a fortune on postage. A couple of times I have ended up keeping something I didn't really like because returning it seemed like too much hassle and expense. Honestly, if they just sorted out their returns process I would give them five stars.

Same with all the people here! Very confusing sizing in online shopping, no consistency whatsoever with my previous purchases (bought a 34, received a 34 before and now a 36) and the customer services without apologizing once insisted that I should have guessed without any warning whatsoever that when I choose 34 of their brand I should expect a 36 Comptoir because they would do the conversion for me from French to Eu!! I have a Comptoir jumper where it says xs French xs EU !!! So instead of accepting any mistake, just blame the customer!! Never heard of such stupid system in any case! Told them many times that they should simply put their own sizes to choose with a conversion chart next to it like any other brand! Response : They were very arrogant and irritating so never shopping from there again

I ordered 3 articles and only 1 was in the package.
When I called the Customer service they were arrogant and told me that this is not their fault and cannot help with this matter. Unbelievable!!! Then I sent them some pictures as proof and after 2 weeks they offered me the lost amount as gift card. But of course I was expecting a reimbursement to my credit card.
Definitely never again! What a bad e-commerce handling. If you can’t handle modern online shops, then don’t torture innocent people with your incapabilities and bad customer service!

Ordered a coat on 14 Nov as of 5 Dec, no product. 300€ tied up and their customer service not at all helpful, rather arrogant. Never again.

Horrible customer service. They lost a package and then asked me to write a sworn statement saying I had not received it (!). To this day I have yet to receive my money back, it has been a month.

As others have said I wish I had read the reviews first.
Ordered four items. Used all the online size guides, one looked like a sad, one didn't cover my chest. the other two I ordered two as I fell between sizes and neither worked for me. Imagine my surprise when I had to pay for returns...to France! I thought I'd b able to return in store, or at the very least I would have to pay for returns to a warehouse in the uk. Will never use again, even in a store. On principle. A very costly mistake.

Same as most of these other reviewers - love the clothes here and took advantage of an online sale. Unfortunately most of it didn't fit me and the silk shirts were too sheer for me so needed to return. Didn't realise that the oversized box would need to be shipped to France at my own cost. Decided it actually wasn't worth the £30 postage fees, so kept the lot, which probably will not be worn sadly. Shocked that a company like this won’t accept store returns at the very least. Won't be back!

Fine, until there's a problem. My last online order was missing an item, a necklace. The box was sealed properly when it was delivered so hadn't been tampered with, the other items were inside the box including a matching bracelet, there was even an unsealed plastic bag for the necklace, but the the necklace wasn't there.

I emailed customer service to ask about it and they didn't respond. I used their 'contact us' facility on their web site, and again, they didn't respond. I called their customer service team and was told that it was very odd to have an item missing, they use a reputable delivery company who they trust etc, so insinuating that I was lying. I was asked to write a "statement" and email it to them so they could credit my account and re-order the necklace. I did this, and again, they didn't respond. They've just lost another customer as I won't order from them again. Very poor!

My experience in their Marylebone and Chelsea brand was amazing. I felt like I have few personal stylist around me. Fantastic customer service and great help!!

I recently purchased a mohair cardigan from the Cambridge store.After trying it on at home, I changed my mind but had cut the string attached to the label.I returned to the Cambridge store where the manager insisted it was non-refundable because of the cut string.Apaarently, this is strict company policy directed from head office.The receipt wording was unclear,it should clearly state removing the label makes the sale non-refundable.
However even that is not helpful to customers as an unworn item should be refundable within a given time period,accompanied with the receipt.Most stores do follow this procedure,because they believe customers should be cherished and respected which means they are more likely to return.
Comptoir Des Cotonniersare in a league of their own, by not recognising it is necessary to to nurture those people who they need to stay in business.They are imposing ridiculous obstacles to prevent a refund,which shows customers have no value to them - except to spend.Can they really have such an attitude in times where retailers are struggling?
I have made several purchases from Comptoir des Cotonniers in France whilst visiting the country. This experience of being left with an unworn ,unwanted garment has soured my previous opinion of them.
GOOD CUSTOMER SERVICE is everything.I will stick to shopping in Jigsaw, Brora , Falconeri etc in future, who respect their customers and go the extra mile to help.

I wish I read the reviews first before ordering anything from Comptoir :(
As other reviewers mentioned, I bought a suit and 2 shirts online. They were quickly delivered in a huge box that I thought was too big for the clothes. I didn't think too much about it at the time because I was so excited about the clothes. However, most of it did not fit me and I decided to return everything except 1 shirt. I understand paying for the return myself, but Imagine my surprise when I needed to ship it to France and use the oversized box they gave me! Shipping cost amounted to about £25. I am so furious! I thought I would be shipping to UK, since there is a store nearby in London! I will never buy from them again, and I am sorry I kept the one shirt - it will remind me of this unpleasant experience.
Hope this and other warnings help other people :(

Don't buy anything from Comptoir des Cotonniers online. I bought two coats in the sale and it's now going to cost me £40 to return them (they are both absolutely enormous and not sized as advertised). I rang their customer service - tried 4 or 5 times before I actually got through - to be told there is no alternative. I pointed out that THEY HAVE STORES IN LONDON but apparently returning their clothes to their stores is "not company policy." Terrible TERRIBLE customer service. Don't buy from them.