Comptoir des Cotonniers Reviews 

I love this brand.
I have purchased many items over the last 12 months. Mainly their Leon sweatshirts and have just this morning received the yellow Leon sweatshirt from their AW 18 collection.
Postage is expensive at £9 but then the item comes from France. Luckily I knew the size I was after so this garment won't be returned.
You can't return to store, but that is similar to other brands like Cath Kidston!
Love this brand and please stay in the London area as I note you only have stores in Hampstead and Kingston now.

Like other a reviews, awful customer service from the online store and not in the 21st century. Firstly, I didn't expect I would have to pay to return an item to France, rather than take it down the road to the local shop (after spending nearly £300, I wouldn't expect to have to pay). It took over a month for me to have the money refunded after a lot of chasing by email as the phone number on the website doesn't seem to work - it is never answered. I then washed by hand one of the dresses after wearing it twice and it shrunk a lot. Again after chasing since mid-August for a response - I finally was told to iron it and it would turn it back to the original size. It didn't! I've now been waiting since early Sept for a response and refund, having sent it back. It was for my summer holiday and haven't even managed to wear it! The only redeemable thing was that at least they sent me a free returns label...

I'm in the same position as those below. I returned goods nearly 2 months ago and have had no acknowledgement of the return and my emails chasing a refund are ignored. They have just lost another customer. Zero customer service. Such a shame as I like the clothes!

Still in waiting (now over 60 days) for my reimbursement for my return (website states should receive within 30 days). Seriously disappointing and disrespectful to the customer.

Absolutely horrendous customer service from the "eboutique" (online shop). No confirmation of receipt of my returns for a month (and still waiting), no reimbursement, and extremely aggressive and impolite call center. So bad, that I probably will never even buy from a shop again!

Utterly insane online returns policy and such rude customer service!

Have to pay the returns shipping TO FRANCE despite placing the order on the English site (with a UK url). Can't even take the item to a UK store to return. Absolutely ludicrous.

I bought a trench coat on sale. My mother had secretly bought another for me as a present (exactly the same). I returned it the following day. No credit note was given as it was a 'sale item'. I tried on 20 items of clothing - all of them either did not suit me, did not fit properly or I simply did not need them. They said I had 30 days to exchange. It's summer season and I do not need summer clothing. Again I requested an extended credit note due to exceptional circumstances. Remember my mother and I have spent 270€ in this store already, for which we are being treated like idiots for requesting some understanding and flexibility. Despite this honest mistake on our part, we are being punished for it! CdC are telling us that we must buy clothes that we don't want in order for them to uphold a policy that in no way advantages the company (our money is already spent!) or helps the customer. You make a mistake? Suck it up! We hate customers! They are only there to get rid of our sale stock! Then I asked if I exchanged it for something that was not on-sale could I then return it and get the 6-month credit note. They said YES. Seriously your policy and service is beyond a joke. I'm crying and laughing at the same time.

Very poor customer service experience from me as well. At first was sent the wrong item. Contacting the service was almost impossible as the email address they quote is incorrect. I finally got through on the phone only to speak to an agent who spoke no German and hardly any English. She was extremely rude and refused to give me an email address for me to contact them to resolve the issue.

I ended up having to pay for the return myself even though I was sent the wrong item. So far (it's been about 3 weeks) I have not heard back from the brand at all.

Ordered online. There is a shop on the road next to mine where I thought I would be able to return anything that did not fit to.

Nope! I had to pay to post it back to FRANCE. £30 and 2-3 weeks later I got my money back.

Will not shop online with CDC ever again!

Having just read the online reviews I realise its not just me and not just during the sale period. Nice stores but online buying service is very poor and as mentioned by others is completely separate so the local stores cannot help you if there is a problem. Has taken a month to acknowledge receipt of returned item (at my cost) and this perhaps only prompted by my phone call. Hard to get anyone on the phone: UK number then goes through to a French number which is rarely answered. I was told calling at 10.00 French time was too early and then they break for lunch. Person who answered spoke no English and I couldn't remember the French for refund (remboursement) so quite a painful conversation. Now a further wait (up to 10 days) to get refund so 6 weeks in total.
Service needs to be sorted out or closed down but in the meantime avoided ! Shame because reflects very badly on the brand.

Useless and diabolical - the worst customer service I had misfortune to experience.
Placed an order a month ago - the parcel is bouncing back and forth between London and CdC warhouse in FR, responses to communications haphazard/non-existent.
I purchased a number of items from CdC over the years - blazers, trousers, tops, dresses, the coats are particularly good. Their staff at Marylebone High Street were often lovely and always competent.
On this occasion I ordered online tempted by sales. I won't go into the detail of the whole bloody saga, but CdC approach to communication is unacceptable and included ignoring address info provided on their request, not responding to correspondence, misinformation (on one occasion I was sent incorrect tracking number, on another told it had been too early to check on UPS tracking by one person on the phone only to find out from another shortly after that the parcel had actually been in London at the time of my telephone call and sent back), tracking number only provided after delivery attempt unsuccessful etc etc.
It's puzzling to understand what this retailer seeks to accomplish by disrespecting customers in this manner.

Nonexistent customer service! Don't order!

I ordered something on a whim online and the money has already been charged even though my order has been processing for days and no updates on when it will be sent to me. I have tried emailing, calling multiple times a day (no one picks up the phone), and sent the online contact form twice to ask to ask for an update or cancel my order, NOTHING

If you have or are also going through this nightmare of a shopping experience, please reach out to me and let me know your experiences, I am massively disappointed and upset about one of the worst online shopping experiences ever from one of my favorite clothing brands.

Update: After a week of silence I finally got an email that my product was on its way... it never arrived because after an hour on the phone with DHL, they let me know that the company only wrote my first name on the package.... and they cannot legally drop off a package addressed only to 'Tina'. No replies or anything to any calls or emails, I complained on their Facebook posts and got a reply within a day, but no refund yet

I am a customer (mainly store) of this brand since many years. Good quality and design. Recently I bought something online and the nightmare began.

My order is being prepared since a many days now. Money taken instantly no news about delivery or able to cancel the order. I have called the customer service (UK & France) many times none answer. I am shocked and have no idea what is going on with my order.

Non existing customer service - don't order online.

Terrible customer service!

They haven't answered my emails and my phone calls. I have never experienced such a bad customer service from a so-called boutique shop. I liked the item i bought but had to return it because their size guide is not correct for coats. I had to pay for the delivery, even though they have stores in London you still cannot return your item in the UK, it has to be sent to France. It's ridiculous!!!

The worse part is for me is that they have not responded my emails.

I will not shop from them again and would not recommend it to anyone. It's just not worth the hassle.

Customer service is terrible. No one answers the phone in UK or France.
How can the company run its business this way, I have no idea.
Returns policy is diabolical. £ 176 out of pocket and no communications.
Avoid!

Returns (to France!!) are charged to the customer but this is not crystal clear from the website or when you place the order.
Avoid shopping online on comptoir des cottoniers e-shop.
I think this is quite annoying for customers (even more for very loyal ones like me) and that I'll think twice before buying from them in the future.

Very rude and unprofessional customer service. Would not buy from them again.

Wish I had read reviews before ordering. As others have said, the returns process for buying online is a major hassle as returns are funded by the customer and must go back to France. I sent my return about two weeks ago at a cost of about £10 and have heard nothing.

The quality of the clothes is very good but for the amount they charge they should offer better customer service. After all, they're not the only high end high street brand with well-made clothes. I probably won't buy from them again, certainly not online until they change their returns policy to allow in-store or at the very least returns within the country of purchase.

RETURN AT CHARGE OF CUSTOMER !
I ordered a jacket online that did not fit me and i had to send it back to FRANCE!! Really bad online service.

why can we not give no stars! i agree with the reviews below. ordered an expensive jacket online and find i have to return to paris even though a have a store local to me.this is shocking!
also they do not make this clear on the website.
do not use the online site!