Comptoir des Cotonniers Reviews 

I like a lot the clothes of this brand, I don´t have so many because it´s a bit expensive but I have in total a dress, a skirt, a T-shirt and three pants. Recently I have ordered online a Jumpsuit which was very reduced due the sales and I was super happy that my size was still available. I already new my size because I tried in the shop in Munich and I new my size was 36,(was the size that the very nice lady in Munich gave me when she saw me), like the other 3 pants I have from this brand. 2 of this pants I have I bought them through the internet, in the German Webseite, was beginning of 2016. I ordered 36(DE), and I received 36(FR). I assumed was the same sizing for both countries. :)
To my surprise the Jumpsuit was delivered in the sitze 38FR. I thought, what a pity this mistake. So I decided to return it and to call the Customer Service. First surprise, they don´t speak German and they have currently nobody who speaks it. Their english is also not very good. To be honest if they sell items in Germany and they have a German Webseite, they must have a German Customer Service. A lot of people speak english, but NOT everybody, for example my mother doesn´t. Anyway, I tried to explain them the problem, they explained me that I ordered a 36(DE) and that is a 38(FR). I was shocked by this explanation because that was not the case on my 2 other pants which I also ordered in size 36(DE) (DE means Deutschland which is Germany in german, the woman on the phone, which was apparently the manager, didn´t even know that!!!!). For this 2 pants I got 36FR!!
After discussing with the woman on the phone for absolutely nothing, she said that they did no mistake and that they were not going to cover the sending back shipping costs. For me there was a mistake, because they need to understand that I, as a client, when I order something at the same place, I think about the previous experience, which was ordering 36DE and getting a 36FR. That experience worked, so why would I spend one more minute thinking about sizes of european countries??
Of course they are not going to cover the retour costs. BUT, on top of that they are not friendly at all on the phone!! This Manager Marie-Agnès keeps repeating on a on the same things without even listening to you!! and on top of that, she speaks at the same time with her colleague while I am trying to explain her the situation. She does not care about my explanations at all and she does not want to understand the situation or solved the problem. I am an engineer at BMW, I have to deal with Managers, and also with clients, and this kind of behaviour from a manager of a well known fashion brand is absolutely unacceptable. Because of this, I an NOT going to order this Jumpsuit on my right size, and probably won´t buy anything more at this shop! Is that the goal of this company? to lose clients because they are unhappy from how they are being treated as customers? Is really to have nice quality things and not be able to sell them beaus incompetent workers, in this case, from customer service.

I ordered a coat online after trying it on in Paris. I knew the size, I knew what I wanted but did not have enough space in my hand luggage to buy it immediately. So I ordered it online - BIG mistake. I had it delivered to my parents who live in Germany and this was supposed to be my christmas present. It arrived on time, however, the coat was one size bigger than ordered. I received a 44 instead of a 42, the one I had tried on in France. Little did I know, that just because I ordered it to a German address, the size would change. I had a very unpleasant discussion with customer services about the return as I am convinced this is at least partly their mistake. Even on the bill sent with the coat it said the wrong size - so how can I know that this is the size I ordered (and wanted)? Well, it was not. The big problem about this is not the wrong size, but the cost of returning the coat - Comptoir de Cottoniers is based in France and does not pay for a return. Even in that case, where the wrong size was delivered. I had to pay nearly 20 euros for a parcel just of 2 kilos. This was a big mistake and I reget it. I was treated in a very bad way by customer services, very arrogant and not understanding at all (not even trying to). Every decent customer service would have sent a free return label in that price, however, this company does not seem to care about customers. It's a shame - the clothes are nice, but I will stay away from this brand.